Prahant Bhushan
Prahant BhushanProduct Manager

Are there live chat/web chat services like Zendesk that allow custom chatbot integrations?

a live chat service allows for customers to talk to an agent. I am looking for a service that would allow an additional integration which would allow me to process incoming data and generate relevant responses.
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3 recommended
  1. 2
    Kommunicate

    A human + bot hybrid customer support platform

    Parth Shrivastava
    Parth ShrivastavaAll Things B2B Marketing · Written
    Kommunicate's major power lies in bot integrations. You can integrate pre-defined bots or can build your own custom chatbot and integrate them in both your website and application chat plugin.
    CommentsShare
    • Chetan R
      Chetan RChethStudios

      Curious to know the roadmap for this. More key differentiators should be added to the product. Will update this review when I actually test it out.

    • Syed Zainul Haque
      Syed Zainul HaqueAssistant Marketing Manager,Conversion B

      It has good analytics in place and allows you to have personalized customer support and use bots as well

  2. 1
    Freshchat

    Catch 'em all. Keep 'em all.

    Tejas Kinger
    Tejas Kinger20SaaS Product Marketing @ Freshworks Inc · Written
    You should check out Freshchat. Sign up for the free trial and connect up with the team for custom integrations/workflows.
    Comments (1)Share
    • Bernardo Campos
      Bernardo CamposProduct Owner at Parafuzo.com

      The analytics section of this product is a joke compared to LiveChat. We use both (for different use cases) and are really unsatisfied with Freshchat. It's really hard to have a good grasp of your operation with such scant reporting capabilities. LiveChat offers much more customization and flexibility. I'd definitely recommend you use that.

      It's also been unreliable of late, where several of our users are unable to use the chat. We've reported the problem and it took them about 5 days to detect it as a bug, and they've returned us an estimated 15 days for the bug to be fixed. This is way too long.

      The only reason we haven't switched over completely is because to integrate LiveChat into our android app, we'd lose native support for push notifications and would have to implement it ourselves. We've researched chat apps quite a bit and definitely recommend LiveChat. We've looked at Intercom too and it looks very promising but would only make sense for us if we switched our e-mail support system (Zendesk) to Intercom as well.

    • Arun Sathiya
      Arun SathiyaHappiness Engineer, Automattic

      This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.

      Comments (2)
  3. 1
    LiveChat

    Premium live chat and help desk software for business.

    Daria Zwierz
    Daria ZwierzOnline Community Enthusiast · Written
    LiveChat integrates with BotEngine, a bot building platform that lets you create your chatbot without coding skills. Thanks to it, you can serve more clients and sell more products.
    CommentsShare
    • Kaan Aksoy
      Kaan AksoyA person who doesn't headlines

      It is a solid product but one thing (quite silly in my opinion) makes it quite useless in our case.

      If a visitor does not provide his details the at the beginning (they call it pre-chat survey) you can not add those details (email,name) afterwards.

      You can have a 2 hours chat session with a visitor but visitor will stay as unknown since you can not add the information you gathered during the chat session. How st..id is that?

    • Matt Pliszka
      Matt Pliszkaresearching SaaS software @ pickSaaS.com

      Love LiveChat for its simplicity, easy integration and customer support 👍