When a customer or lead says "I would love your product to do X and Y!", you say "That's a great idea, I'll make a note for our team to look into!" Where do you put this note? And how does your product team prioritize these requests?
- We’re a very small team of three who handle everything from customer support to building the product. We offer customer support via social media but preferably via email. Each email support request has a unique and anonymized ID that we can reference to from any of our tools. We first went creating Github issues for the requests but this didn’t scale well so we went on and noted them down as either ‘bug tickets’ or ‘ideas’. The latter we had managed in Trello for quite a while due to the discussions you can easily make. Now that Github Team Discussions are here, we use this to note down ideas by customers (and our own) and discuss them. That’s also when we prioritize the idea and decide if, when, what to do with it and we quite like it. It’s certainly useful to have the discussion on the same platform that we use to plan our sprints (Github Projects).
- We are using Product Board at Forest Admin (www.forestadmin.com) since few months and it works great for us (10+ team members). Feedback are directly integrated in the platform and also collected via a Typeform available in our Public Product Roadmap in Trello (http://pxlme.me/AJtMMffI)
- We're using Trello service to keep track of the feature requests. It's relatively easy to use and has web and mobile apps. When it comes to prioritising the feature requests I would assume every team does it differently. In our team we usually look at frequency of similar requests (so requests getting higher in priority), its impact on the product (is it a major feature or just a small enhancement), urgency (can you walk around the issue using existing functionality), etc. We usually add small enhancement requests in minor updates and big features in major releases.
- Landon Bennett made this productGather feedback: Userfeed Messenger app allows your users to give you unsolicited requests or for your team to submit feature requests on behalf of your users within an Intercom convo Roadmap: Userfeed Messenger app enables you to share your roadmap and updates so your users don't have to leave your app to go to a 3rd party (ie. Trello, Uservoice, Prodpad, etc.) Closing the loop on features: Userfeed tracks all the Intercom users who care about a feature, and you can simply view all those users in Intercom and send a message when the feature is complete!
- A simple tool that lets you manage feature requests from your customers. Customers can create and upvote features that they would like to see in your product. Have two-way discussions and send status updates to all the customers who are interested.
- We're using Fider at Noiseblend. It's an open source platform for user feedback and ideas, with voting capabilities and a sleek UI. They have a free cloud-hosted version right now, but it can also be self-hosted very easily through their provided Docker image. You can see how we use it here: https://ideas.noiseblend.com
- Azendoo is a project collaboration and task management platform. It is the easiest and most effective way to work together without cumbersome emails. It is also the best to store your notes. Azendoo will create a task for you, and so that note becomes a task immediately. Check it out, seriously, you'd be amazed at how much easier your life will be :)