David HutchesonCustomer Support Manager

What do you use to track feature requests in your product?

When a customer or lead says "I would love your product to do X and Y!", you say "That's a great idea, I'll make a note for our team to look into!" Where do you put this note? And how does your product team prioritize these requests?
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17 recommended
  1. 30
    GitHub Team Discussions

    Now there's more space to talk through your projects 💬

    Anselm HannemannCreator of Colloq.io. Ethics. · Written
    We’re a very small team of three who handle everything from customer support to building the product. We offer customer support via social media but preferably via email. Each email support request has a unique and anonymized ID that we can reference to from any of our tools. We first went creating Github issues for the requests but this didn’t scale well so we went on and noted them down as either ‘bug tickets’ or ‘ideas’. The latter we had managed in Trello for quite a while due to the discussions you can easily make. Now that Github Team Discussions are here, we use this to note down ideas by customers (and our own) and discuss them. That’s also when we prioritize the idea and decide if, when, what to do with it and we quite like it. It’s certainly useful to have the discussion on the same platform that we use to plan our sprints (Github Projects).
    CommentsShare
  2. 27
    productboard

    Beautiful product management for lean startups

    Thomas DIDIER6Marketing, Forest Admin 🌲 · Written
    We are using Product Board at Forest Admin (www.forestadmin.com) since few months and it works great for us (10+ team members). Feedback are directly integrated in the platform and also collected via a Typeform available in our Public Product Roadmap in Trello (http://pxlme.me/AJtMMffI)
    CommentsShare
  3. 22
    Leantime

    Lean project management for startups & small teams

    Marcel FolaronCEO & Co-founder Leantime.io · Written
    Marcel Folaron made this product
    Leantime has idea boards that you can use to collect customer request. You can then track progress by attaching milestones to these ideas.
    CommentsShare
  4. CoderInMotionCTO, Basic Pixels · Edited
    We're using Trello service to keep track of the feature requests. It's relatively easy to use and has web and mobile apps. When it comes to prioritising the feature requests I would assume every team does it differently. In our team we usually look at frequency of similar requests (so requests getting higher in priority), its impact on the product (is it a major feature or just a small enhancement), urgency (can you walk around the issue using existing functionality), etc. We usually add small enhancement requests in minor updates and big features in major releases.
    Comments (2)Share
  5. Pascal BriodHead of Product & Co-Founder, Monito · Written
    It starts as a feature idea in our backlog, is then move to our roadmap board and later on to our development task board. With ClickUp, we have all our product management activities in one tool.
    CommentsShare
  6. 4
    Canny

    The easiest way to collect & manage feedback

    Makenna SmutzGrowth | sales & UI/UX · Written
    This is a voting system that allows you to communicate directly with customers on what is in the progress depending on the number of upvotes
    CommentsShare
  7. 4
    Userfeed

    Product feedback made for Intercom

    Landon BennettCo-founder, Ad Reform & Userfeed.io · Edited
    Landon Bennett made this product
    Gather feedback: Userfeed Messenger app allows your users to give you unsolicited requests or for your team to submit feature requests on behalf of your users within an Intercom convo Roadmap: Userfeed Messenger app enables you to share your roadmap and updates so your users don't have to leave your app to go to a 3rd party (ie. Trello, Uservoice, Prodpad, etc.) Closing the loop on features: Userfeed tracks all the Intercom users who care about a feature, and you can simply view all those users in Intercom and send a message when the feature is complete!
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    Austin DudzikFounder & CEO at Hexa · Written
    Very easy to use. Plus, it integrates with Intercom.
    Comments (1)Share
    • Harry WhelchelFounder, ConvoPanda

      Kyle and Landon are super responsive and have been shipping new features each week. I‘m very excited to see Userfeed continue to develop. I feel like they are on the right track to what the future of user feedback will look like.

    • Turner LevisonCEO, CommissionTrac

      Our customers enjoy the transparency of seeing what's being worked on and then seeing their ideas get shipped to the product. All in all this was an easy win for us.

  8. PranavDesigner, Developer & Maker of things · Written
    A simple tool that lets you manage feature requests from your customers. Customers can create and upvote features that they would like to see in your product. Have two-way discussions and send status updates to all the customers who are interested.
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  9. Theodora Chuproduct @ twitter · Written
    I use JIRA with a label that it's a feature request.
    CommentsShare
  10. Vlad Calus3CMO at Planable · Written
    Love it, and we've been using it for 7-8 months
    Comments (2)Share
  11. Alin PanaitiuFullstack Developer / Noiseblend Founder · Written
    We're using Fider at Noiseblend. It's an open source platform for user feedback and ideas, with voting capabilities and a sleek UI. They have a free cloud-hosted version right now, but it can also be self-hosted very easily through their provided Docker image. You can see how we use it here: https://ideas.noiseblend.com
    CommentsShare
  12. mauijMDeveloping :-P · Written
    Hey, just shipped https://drivemydev.com/ to collect and track focused trade-off customer feedbacks for product development. Check it out, maybe it can fits your needs. Still kind MVP but lot of features to come!
    CommentsShare
  13. 1
    Azendoo

    Teamwork made easy, Get Sh!t Done without email

    Teekay MerahBrand Manager & Content Creator · Written
    We use Azendoo to make notes, which automatically turn into tasks. Once a note is in our tasks, we discuss it in the comment section or in private (depending on the size of the company), then get to work. Customer feedback is crucial and highly valued in most successful companies, so we always discuss feature requests as we go :)
    CommentsShare
    • Teekay MerahBrand Manager & Content Creator

      Signing up to Azendoo comes with a lot of perks. It has a beautiful UI, integration with all major apps, over 80 external services via Zapier, and offers numerous features. It is very intuitive and reliable, which resulted in deals with the likes of Netflix, Evernote, Box and MasterCard.

      The chat application was made to avoid the clutter that users often complain about when it comes to productivity apps. With Azendoo, discussions center around a particular topic where users can post documents, images and text.

      Furthermore, a new feature will roll out in the next few days allowing its users to create subtasks and assign them to the different collabortors of your team.

      The subjects can host multiple discussions with comments, so the software is arguably much more organized and clean. They also put a lot of attention in their task manager, explaining that talking about the details of a project rather than who has accomplished what is much more time-efficient.

      This also functions on their iOS and Android mobile apps, where you can organize tasks, send direct messages, view the activity feed, and more. It’s simple to use and synchronizes any updates among all platforms.

      Azendoo also comes with dashboards that help you keep track of everything that’s been completed, shared calendars, document sharing, 400+ app integrations, and 5GB storage per member.

  14. 1
    Aha!

    The World's #1 Product Roadmap Software

    Greg DepinayProject Manager · Written
    Aha! is a powerful tool to get feedback via a public ideas portal. You can then review these ideas with the team, assign a score and "promote" the relevant ones to features. It integrates with many developer tools such as Jira, Visual Studio... Maybe a bit pricey if you are small team, but having unlimited Reviewers with the Enterprise plan is useful.
    CommentsShare
  15. 1
    Hygger

    The All-in-one Product Management Platform

    Pavel Kukhnavets made this product
    I suppose this all-in-one PM platform for growing companies is a great solution for tracking features requests. Hygger does not cease to pleasantly surprise with new features and innovative proposals.
    CommentsShare
    • Yarikloliful.io | yaraslav.com

      Nice tool. Was amazed how easy it is to migrate from existing Trello/Jira board.

      Imported everything correctly, so the transition can be really smooth and painful.

    • Beth FiedlerHappy Entrepreneur w a PH product 🙌

      This tool will definitely work well for PM and non-PM team members. Easy to follow and very cool!

      Would be great if I could still sign up for a free plan up to 10 members .. please 🙏🙏

  16. Steve McLeodFounder, Feature Upvote · Written
    Steve McLeod made this product
    Feature Upvote makes it easy for customers to suggest and upvote improvements to your product. It integrates into your existing systems so that you have one place to gather all feature requests, whether they come from your own team, from customer support, or from sales.
    CommentsShare
  17. Vitaliy VerbenkoRegular Canadian guy · Written
    Vitaliy Verbenko made this product
    Helprace has everything you require. It's an email help desk and feedback software all in one. This makes it easy for customers to either email you with "X and Y", you converting that email into an idea or a bug report. Customers can also submit their post themselves.
    CommentsShare