- We’re a very small team of three who handle everything from customer support to building the product. We offer customer support via social media but preferably via email. Each email support request has a unique and anonymized ID that we can reference to from any of our tools. We first went creating Github issues for the requests but this didn’t scale well so we went on and noted them down as either ‘bug tickets’ or ‘ideas’. The latter we had managed in Trello for quite a while due to the discussions you can easily make. Now that Github Team Discussions are here, we use this to note down ideas by customers (and our own) and discuss them. That’s also when we prioritize the idea and decide if, when, what to do with it and we quite like it. It’s certainly useful to have the discussion on the same platform that we use to plan our sprints (Github Projects).
- We are using Product Board at Forest Admin (www.forestadmin.com) since few months and it works great for us (10+ team members). Feedback are directly integrated in the platform and also collected via a Typeform available in our Public Product Roadmap in Trello (http://pxlme.me/AJtMMffI)
- We're using Trello service to keep track of the feature requests. It's relatively easy to use and has web and mobile apps. When it comes to prioritising the feature requests I would assume every team does it differently. In our team we usually look at frequency of similar requests (so requests getting higher in priority), its impact on the product (is it a major feature or just a small enhancement), urgency (can you walk around the issue using existing functionality), etc. We usually add small enhancement requests in minor updates and big features in major releases.
- Steve McLeod made this productFeature Upvote makes it easy for customers to suggest and upvote improvements to your product. It integrates into your existing systems so that you have one place to gather all feature requests, whether they come from your own team, from customer support, or from sales.
- Tonkean is a great platform to do this in! My recommendation would be to create a List titled 'Feature Requests' and then add each 'feature request' as a Track. This is what our team does. From a process perspective, you can also tie in your favorite business tools. Say your team uses Intercom, Jira and Slack. You would assign each request to a member of your team and set a deadline. Tonkean's AI-powered chatbot then periodically reaches out to the owner via Slack for updates on the project. If you're managing a team, imagine how much time that would save you. You no longer have to get status updates or track down information, it's all readily available to you. By tying the platform into your favorite business tools, you're also able to leverage metrics for each item you're tracking. For example, if there's a data anomaly (such as a projected launch date) that's shifted, Tonkean will reach out to the owner and ask them what's up. The data and the context from your team is always available for you in your customized dashboard. I like to think of it as your very own, personalized command center.
As we all know, it’s very rare to find a product that makes you stop and be like “This is awesome. Where has this been all my life!?” I’ve been using Tonkean daily for the the past 6 months, and am addicted. As a product marketing manager I work very cross-functionally and have always struggled with where and how to track and organize all the different things I work on. I’ve tried lots of task management, project management, and collaboration tools, but always ended up back in sticky notes, docs, spreadsheet, and calendar reminders to follow up. Tonkean changed this. While docs and spreadsheets are still useful for somethings of course, I now manage everything in Tonkean — my “worklist” of projects and action items, 1-1s with my boss, cross-functional campaigns, and success of key customers I’m working with. Tonkean allows me to pull in data from all different sources (which used to be manual) so I have a view of the key metrics I care about. It also automatically gathers the status of items at the right time from the relevant owner, and provides visibility of all updates and changes in Slack or via email. Oh! And did I mention it reminds me of things I wrote down but may have forgotten about? I could go on and on, but moral of the story is: get it, play with it, and I promise you’ll love it!
We have been using Tonkean since before it was in Beta. It has shortened our Weekly Delivery Meetings by providing an easy way to bring in Data from Jira and Salesforce and review instead of transposing data into a new format.
The ability to integrate into Slack and gather updates where our Delivery Team already is has been a game changer. It keeps everyone from asking status and allows people to just work and provide updates when prompted. If I need an update out of cycle, I can use Tonkean to prompt for it.
Tonkean has been critical for our team to grow. It has provided insight to our leadership at the right level as needed.
- Landon Bennett made this productGather feedback: Userfeed Messenger app allows your users to give you unsolicited requests or for your team to submit feature requests on behalf of your users within an Intercom convo Roadmap: Userfeed Messenger app enables you to share your roadmap and updates so your users don't have to leave your app to go to a 3rd party (ie. Trello, Uservoice, Prodpad, etc.) Closing the loop on features: Userfeed tracks all the Intercom users who care about a feature, and you can simply view all those users in Intercom and send a message when the feature is complete!
Kyle and Landon are super responsive and have been shipping new features each week. I‘m very excited to see Userfeed continue to develop. I feel like they are on the right track to what the future of user feedback will look like.
Our customers enjoy the transparency of seeing what's being worked on and then seeing their ideas get shipped to the product. All in all this was an easy win for us.
- We used google forms initially when our customer base is small. Now, we use hellonext for feature requests. The feature upvote and feature discussion where we interact with our users on hellonext is very useful. The users are automatically updated about the status of their feature request with hellonext. The hellonext is very responsive and friendly as well.Love love the way this works. Made it damn easy for us at UnderstandBetter to manage customer requests. Also, the design is impeccable. Great job guys.
- We're using Fider at Noiseblend. It's an open source platform for user feedback and ideas, with voting capabilities and a sleek UI. They have a free cloud-hosted version right now, but it can also be self-hosted very easily through their provided Docker image. You can see how we use it here: https://ideas.noiseblend.com
- A simple tool that lets you manage feature requests from your customers. Customers can create and upvote features that they would like to see in your product. Have two-way discussions and send status updates to all the customers who are interested.
- We use Azendoo to make notes, which automatically turn into tasks. Once a note is in our tasks, we discuss it in the comment section or in private (depending on the size of the company), then get to work. Customer feedback is crucial and highly valued in most successful companies, so we always discuss feature requests as we go :)
Signing up to Azendoo comes with a lot of perks. It has a beautiful UI, integration with all major apps, over 80 external services via Zapier, and offers numerous features. It is very intuitive and reliable, which resulted in deals with the likes of Netflix, Evernote, Box and MasterCard.
The chat application was made to avoid the clutter that users often complain about when it comes to productivity apps. With Azendoo, discussions center around a particular topic where users can post documents, images and text.
Furthermore, a new feature will roll out in the next few days allowing its users to create subtasks and assign them to the different collabortors of your team.
The subjects can host multiple discussions with comments, so the software is arguably much more organized and clean. They also put a lot of attention in their task manager, explaining that talking about the details of a project rather than who has accomplished what is much more time-efficient.
This also functions on their iOS and Android mobile apps, where you can organize tasks, send direct messages, view the activity feed, and more. It’s simple to use and synchronizes any updates among all platforms.
Azendoo also comes with dashboards that help you keep track of everything that’s been completed, shared calendars, document sharing, 400+ app integrations, and 5GB storage per member.
- Aha! is a powerful tool to get feedback via a public ideas portal. You can then review these ideas with the team, assign a score and "promote" the relevant ones to features. It integrates with many developer tools such as Jira, Visual Studio... Maybe a bit pricey if you are small team, but having unlimited Reviewers with the Enterprise plan is useful.
Nice tool. Was amazed how easy it is to migrate from existing Trello/Jira board.
Imported everything correctly, so the transition can be really smooth and painful.
This tool will definitely work well for PM and non-PM team members. Easy to follow and very cool!
Would be great if I could still sign up for a free plan up to 10 members .. please 🙏🙏
- Vitaliy Verbenko made this productHelprace has everything you require. It's an email help desk and feedback software all in one. This makes it easy for customers to either email you with "X and Y", you converting that email into an idea or a bug report. Customers can also submit their post themselves.