What is the best tool to welcome a new user on your website?

Question

I'd love to find something which looks like a tutorial, with text bubbles in a numeric order explaining how to use the website

Pablo Fernández · Accepted Answer

It has a great interface and integration with Freshdesk (ticket support) and Freshsales (CRM). I like keeping all of these connected.

Ondrej Dobias · Answer

No-code, flexible and affordable Digital Adoption Platform.

Darlena Tran · Answer

Feels human. Allows them to ask any questions if they have trouble.

Scott Brownlee · Answer

If you can work with a bit of code, it's a pretty great free solution. Walks any user through your featureset.

Jennifer Tee · Answer

Great tool for creating great onboarding experiences and driving feature adoption on websites.

Nash Whaley · Answer

Intercom is a great product and offers very personalised experiences. The best callback/live chat features are ones that integrate well with your project management software. If you're constantly losing client tickets, something's not working.

Abhishek Bamotra · Answer

One of the best tool for increasing visitor engagement and increase your conversions. I personally use it on https://www.tipsindeed.net

Jay Wolff · Answer

Just out with an upgrade to Intercom Messenger that's impressive. Does *much* more in terms of direct engagement than before.

Anthony Miller · Answer

Affordable, great features, a breeze to use.

Saketh Rasakatla · Answer

I suggest you try Agile CRM's web forms and web popups to welcome the users. This essentially increases users' engagement with your website/product/service.

Both web forms and web popups can be created by you and say whatever you want them to say. Alos, you don't need coding experience as Agile CRM provides easy-to-use drag and drop, editable-custom templates.

Here are the links to -

Web popups -> https://www.agilecrm.com/web-popups -> The best time to engage a prospect is when they are browsing your website and your brand is in the front of their mind. Agile CRM’s web pop-ups make it easy to do just that by placing pop-ups across your site that appear when you tell them to, and display a message of your choice—e.g. a link to high-value content, a discount offer, or a newsletter sign up form. Agile CRM popups feature provides a variety of Pop-Up Templates; Custom Popups; strategic popup-placement feasibility; the ability to control where they appear.

Web forms -> https://www.agilecrm.com/web-forms -> Agile CRM's online web form builder has a simple Drag and drop interface to build responsive web forms to improve conversions and generate leads. Strategically place personalized web forms across your website and landing pages to capture important contact information from new leads. Automatically bring new leads into existing marketing campaigns. Maintain constant insight into who is engaging with your brand, allowing you to move more deals through the pipeline faster.

Hope this helps! :)

Aaron Joyce · Answer

We just launched an onboarding checklist for web app users. Sounds like it would fit your use-case.

Matt Heslington · Answer

Easily the most beautiful of all the chat apps, and we've tried them all There's a fantastic free option, and a great app to allow you to chat with your website visitors when you're on the move. Easily customisable too.

Phố Đồ Gỗ · Answer

I like Freshchat

Maksym Kholod · Answer

Try our widget;)

Josh Tristram · Answer

Great if you are getting a lot of traffic from a website.

Patrick Bulgin · Answer

Intuitive way to connect with new visitors.

Ish Jindal · Answer

You can create an automated onboarding process over a chat interface which makes the whole process engaging. Check out these couple of examples to get a better sense of what am talking about :

- https://hellotars.com/convBot/demos/wishberry/
- https://bumpadum.hellotars.com/conv/SydC_x/

Ilya Azovtsev 💌+🤖=🚀 · Answer

That's the easy-to-use app to set up pop-ups on your website! Love the way it works :)

Ramesh Devesh Krishna · Answer

Very cheap and reliable

Parth Shrivastava · Answer

It comes with live chat that can be customized to welcome users based on your availability. Cost-effective and reliable.

Answer

I think that it's mostly template work. I know that https://www.templatemonster.com/admin-templates.php are providing a good design for a website and also all these themes are helping to welcome a user, to get know more about the website.

Ramiz Mardanov · Answer

The easiest yet powerful solution that combines online chat and email

Answer

The best tool I believe is a help desk software that comes with its own live chat and knowledge base. But, before you go about searching for the best tool, you need to know how to welcome and engage users who visit your website. A few things you can talk about when welcoming website visitors are:

(i) Personalized Greeting

The first and most common way to welcome your website visitor is to simply greet them with a polite message. Something in the lines of “Hello <visitor name>, how are you today?”

This is a great choice for visitors who have visited your website before, but most new visitors are likely to ignore the message and will only reply if they need assistance with something.

(ii) Introduction & Important Numbers

An alternative to the above method and a really amazing way to greet new visitors to your website is an introduction. Instead of sending them a cheery “Hello”, start off by greeting them and giving them a brief, 1-2 liner, description of what you are and what you plan to achieve.

Remember, first impressions matter. So, if you inform and give knowledge about your company, your visitors are more likely to explore your website and visit again.

The best and easiest way to do this is a robust help desk software that offers all the needed features to implement these functions. Among many available on the market, the best tools (and affordable too), are LiveAgent, ProProfs Help Desk, and LiveZilla.

I hope this answer helps you make an informed decision.

Mert Aktas · Answer

Competitive pricing, beautiful UI, detailed analytics and helpful support.

Marc P Summers · Answer

I have used this for a few years now and LOVE it for intelligently welcoming new users.

Answer

With Intercom, you could bring personalization in your onboarding. Using it for my product, reduced new user churn by 40%.

Answer

They have a perfect solution for your requirements. Great tool but a little expensive I feel.

Hemant Jani · Answer

Great pick for user engagement on website. Fully customization Chat + Contact form and Knowledge base. It also helps you to ask relevant questions on relevant pages. Disclaimer i work here.
https://www.abhisi.com/

KhosrovanSeir · Answer

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