537306
ValentinInvestor & board member @ Ikigai

What is the best tool to welcome a new user on your website?

I'd love to find something which looks like a tutorial, with text bubbles in a numeric order explaining how to use the website
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21 recommended
  1. 89
    Intercom

    Communicate personally with every single customer.

    1293231
    Darlena TranProduct Designer, Disqus · Written
    Feels human. Allows them to ask any questions if they have trouble.
    CommentsShare
    1296959
    Jay Wolffserial entrepreneur · Written
    Just out with an upgrade to Intercom Messenger that's impressive. Does *much* more in terms of direct engagement than before.
    CommentsShare
    Intercom is a great product and offers very personalised experiences. The best callback/live chat features are ones that integrate well with your project management software. If you're constantly losing client tickets, something's not working.
    CommentsShare
    • We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.

    • 883806
      Matt Pliszkadiscovering SaaS apps at pickSaaS.com

      A great application to automate engagement with your visitors, focusing on personal approach towards your customers

  2. 34
    Freshchat

    Catch 'em all. Keep 'em all.

    It has a great interface and integration with Freshdesk (ticket support) and Freshsales (CRM). I like keeping all of these connected.
    CommentsShare
    I like Freshchat
    CommentsShare
    • The analytics section of this product is a joke compared to LiveChat. We use both (for different use cases) and are really unsatisfied with Freshchat. It's really hard to have a good grasp of your operation with such scant reporting capabilities. LiveChat offers much more customization and flexibility. I'd definitely recommend you use that.

      It's also been unreliable of late, where several of our users are unable to use the chat. We've reported the problem and it took them about 5 days to detect it as a bug, and they've returned us an estimated 15 days for the bug to be fixed. This is way too long.

      The only reason we haven't switched over completely is because to integrate LiveChat into our android app, we'd lose native support for push notifications and would have to implement it ourselves. We've researched chat apps quite a bit and definitely recommend LiveChat. We've looked at Intercom too and it looks very promising but would only make sense for us if we switched our e-mail support system (Zendesk) to Intercom as well.

    • 335623
      Arun SathiyaHappiness Engineer, Automattic

      This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.

      Comments (2)
  3. 20
    HelpHero

    The onboarding & help experience your users deserve. 🤔👉💡

    Great tool for creating great onboarding experiences and driving feature adoption on websites.
    Comments (2)Share
  4. 4
    Tars

    Make Chatbots to replace your regular old webforms

    35372
    Ish JindalFounder, Tars · Written
    Ish Jindal made this product
    You can create an automated onboarding process over a chat interface which makes the whole process engaging. Check out these couple of examples to get a better sense of what am talking about : - https://hellotars.com/convBot/de... - https://bumpadum.hellotars.com/c...
    CommentsShare
  5. 3
    Driver.js

    A lightweight engine to drive user's focus across the page

    If you can work with a bit of code, it's a pretty great free solution. Walks any user through your featureset.
    Comments (1)Share
    • 23020
      Pulkit AgrawalCEO @trychameleon for user onboarding

      This is great for anyone bootstrapping or building a project on the side. Also great if you have good availability of engineering talent to help with making changes or edits.

      For companies that want more a sophisticated platform to manage highlights and other user guidance, or have engineering constraints, there are various SaaS platforms that offer this without writing code.

      More detailed discussion about this on Quora: https://www.quora.com/Why-should-you-use-a-user-onboarding-walkthrough-tool

    • 254981
      DallasFounder appocalypsis.com

      incredible work, congratulations

  6. 1208335
    KhosrovanSeirtravel,khosrovanseir · Written
    آژانس هواپیمایی سعادت آباد ، فروش تور مسافرتی سعادت آباد ، خرید تور مسافرتی سعادت آباد ، فروش بلیط هواپیما سعادت آباد ، خرید بلیط هواپیما سعادت آباد ، آژانس های هواپیمایی سعادت آباد ، سعادت آباد ، آژانس چارتر کننده سعادت آباد ، آژانس مجری مستقیم تورهای مسافرتی سعادت آباد ، تور ترکیه ، تور تایلند ، تور مالزی ، تور استانبول ، تور آنتالیا ، تور دبی ، ویزا شنگن ، ویزا کانادا ، قیمت ، تور ، فروش ، خرید ، بلیط ، هواپیما ، ایرلاین ایران ایر ، ایرلاین ، قشم ایر ، زاگرس ، کیش ایر ، ترکیش https://khosrovanseir.com
    CommentsShare
  7. 1236407
    Saketh Rasakatla18Sr. Digital Marketer · Written
    I suggest you try Agile CRM's web forms and web popups to welcome the users. This essentially increases users' engagement with your website/product/service. Both web forms and web popups can be created by you and say whatever you want them to say. Alos, you don't need coding experience as Agile CRM provides easy-to-use drag and drop, editable-custom templates. Here are the links to - Web popups -> https://www.agilecrm.com/web-popups -> The best time to engage a prospect is when they are browsing your website and your brand is in the front of their mind. Agile CRM’s web pop-ups make it easy to do just that by placing pop-ups across your site that appear when you tell them to, and display a message of your choice—e.g. a link to high-value content, a discount offer, or a newsletter sign up form. Agile CRM popups feature provides a variety of Pop-Up Templates; Custom Popups; strategic popup-placement feasibility; the ability to control where they appear. Web forms -> https://www.agilecrm.com/web-forms -> Agile CRM's online web form builder has a simple Drag and drop interface to build responsive web forms to improve conversions and generate leads. Strategically place personalized web forms across your website and landing pages to capture important contact information from new leads. Automatically bring new leads into existing marketing campaigns. Maintain constant insight into who is engaging with your brand, allowing you to move more deals through the pipeline faster. Hope this helps! :)
    CommentsShare
  8. 1300549
    Patrick BulginCo-Founder, callbacktracker.com · Written
    Intuitive way to connect with new visitors.
    CommentsShare
  9. 1
    IntroBar

    Make the most of inbound traffic with familiar intro banners

    966413
    Josh TristramWow, thats cool. · Written
    Great if you are getting a lot of traffic from a website.
    CommentsShare
  10. 1
    Front

    Collaborate on Customer Support, Hiring, Sales, and more.

    The easiest yet powerful solution that combines online chat and email
    CommentsShare
  11. 1
    Poptin

    Free lead capture platform for your website

    870804
    Ilya Azovtsev 💌+🤖=🚀5Help sales team close more in less time · Written
    That's the easy-to-use app to set up pop-ups on your website! Love the way it works :)
    CommentsShare
  12. 592169
    Hemant JaniCo founder Abhisi Help Desk · Written
    Hemant Jani made this product
    Great pick for user engagement on website. Fully customization Chat + Contact form and Knowledge base. It also helps you to ask relevant questions on relevant pages. Disclaimer i work here. https://www.abhisi.com/
    CommentsShare
  13. 1249105
    Aaron JoyceCo-founder of traitly.com · Written
    We just launched an onboarding checklist for web app users. Sounds like it would fit your use-case.
    CommentsShare
  14. 1
    Drift 2.0

    A scalable way to talk to your customers

    541087
    Matt HeslingtonBali Villas Holiday Vacation Rentals · Written
    Easily the most beautiful of all the chat apps, and we've tried them all There's a fantastic free option, and a great app to allow you to chat with your website visitors when you're on the move. Easily customisable too.
    CommentsShare
    • 24298
      Dan LondonVP of REV MKTG, Bandwidth

      Great tool that has helped us increase our leads by 3x and reduce support requests handled by the sales team.

    • 883806
      Matt Pliszkadiscovering SaaS apps at pickSaaS.com

      Drift is a great complex platform to support your sales, especially interesting for more demanding customers.

  15. 537568
    Abhishek BamotraBlogger | tipsindeed.net · Written
    One of the best tool for increasing visitor engagement and increase your conversions. I personally use it on https://www.tipsindeed.net
    CommentsShare
  16. 1
    mssg.me

    Easiest way to gather all your messengers with one link

    865737
    Maksym KholodFounder, mssg.me · Written
    Maksym Kholod made this product
    Try our widget;)
    CommentsShare
  17. 304419
    Anthony MillerCEO, millermedia7 · Written
    Affordable, great features, a breeze to use.
    CommentsShare
  18. 1
    Kommunicate

    A human + bot hybrid customer support platform

    706800
    Parth ShrivastavaAll Things B2B Marketing · Written
    It comes with live chat that can be customized to welcome users based on your availability. Cost-effective and reliable.
    CommentsShare
    • 7146
      Chetan RChethStudios

      Curious to know the roadmap for this. More key differentiators should be added to the product. Will update this review when I actually test it out.

    • 672418
      Syed Zainul HaqueAssistant Marketing Manager,Conversion B

      It has good analytics in place and allows you to have personalized customer support and use bots as well

  19. I think that it's mostly template work. I know that https://www.templatemonster.com/... are providing a good design for a website and also all these themes are helping to welcome a user, to get know more about the website.
    CommentsShare
  20. 1
    Whatfix

    Create flows and provide instructions right inside websites

    They have a perfect solution for your requirements. Great tool but a little expensive I feel.
    CommentsShare