Vineet Gupta
Vineet GuptaInternet Technologies Evangelist · Written
From my opinion, ProProfs Chat deserves a mention here. Whether it’s installation time, product support or features; this chat application totally nails all arenas. What I liked the most is pre chat invitations that allows our operators to anticipate the nature of customer queries and deliver better quality responses. Initially we decided to restrict the use to customer support, but later took a step forward to get a sizable number of leads to our funnel. Their customer support is always on their toes and go the extra mile to support our business. Kudos to them.