What is the best customer service management tool?

We currently use Zendesk. We're not happy with all the recent downtime, so looking for alternatives.

4 recommended

6
Intercom

Communicate personally with every single customer.

R A I Z APositivity Generator x Atlas Informatics · Written
I feel like I lurk on every customer service question just to say Intercom first whenever I can! 🔥 Clean interface, easy to use.
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Brendhain ReidCustomer Success Manager - @Liftpattern · Written
Intercom really is THE best. There are cheaper options out there, but none have as much functionality as Intercom. Live Chat and Email Support, in-app messages, announcements, onboarding and retention messages etc.
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Katrina MoodySupport Geek, WordPress Geek in general · Written
Intercom is robust and constantly improving what they offer in each of their areas. I especially like the way it allows you to set up autoresponders targeted to specific users. Since you can set up custom attributes, you can extend it far beyond other options I've seen. There are a few things I don't like about it, but they are responsive to constantly adding new features and enhancements.
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2
Zendesk

Software for better customer service.

Lizaveta SalianikCustomer Care Manager, Dream Support · Written
As simple as it may sound Zendesk is so far the most convenient tool I have been using for customer support. First and foremost come the features that help to speed up and automatize the process, thus decreasing the response time. Those heroes are Macros and Comments. Basically, what you do from the very start is create a sheet with the most common issues that could emerge, document the resolution process and make a Macro out of it. Sure, they can be customized and updated based on the issue you are dealing with. And here come the comments which are sort of incomplete Macros, but show up automatically depending on t… See more
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Willie Morris3Formerly Amazon, Boeing, and Faithbox · Written
Zendesk is infinitely scalable and has a ton of options. A bit of a learning curve, but solid. We also really like the analytics.
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1
HelpScout

Simple support system, without all the crap you don't need

Brendhain ReidCustomer Success Manager - @Liftpattern · Written
Fantastic and affordable solution for a simple helpdesk ticketing system.
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1
Freshdesk

Everything you need to deliver exceptional customer support.

Nichole Elizabeth DeMeré3Moderator at Product Hunt · Written
Cloud-based customer support software & helpdesk ticketing system that assists customers over email, phone and social channels.
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