- Winston made this productproductboard has always specialized in helping product teams consolidate feedback from a number of sources in order to put user feedback to use during feature prioritization and design. Now you can validate ideas at scale by collecting upvotes and feedback from your entire user base with the new product Portal.
We've been using productboard to build our MVP and it helped us to get everybody on the team on board with what we're building and kept us focused. I love that productboard helped us also gather feedback from different sources (Intercom, emails and various conversations) so now we're processing the user feedback and planning our next product improvements - all in one tool. That's just the best!
Productboard led to the death of spreadsheets and emails at our company when it came to product management. I've become a true fan of this solution and the great way it solves such a painful problem. Before adopting we played with Aha! who are a competitor, Productboard blew them out the water as far as I am concerned. Love it.
- Customer feedback can be collected and managed in different ways, and I think social listening is an interesting alternative. It can be a more credible source of customer insights than any other study, like focus groups or surveys as people share information about their preferences or opinions on products and services voluntarily. Thus, they are honest in their views published on their social media profiles.
Brand24 is a great app, especially if you're a business prone to any type of social media critics (like every type of business, nowadays?). It's just a much better way to know what people are saying about your brand then searching it through Google.
A great tool that helps me understand where and how people discuss certain topics like "Alternative to [MyCompetitorName]", "How to [Solve the problem I sell a solution to]" so I can engage personally and try to convert.
I only found Roadmap in the last week, but I've instantly seen it's potential, and have really enjoyed getting set up and starting to build out a backlog.
I could see this being used for a variety of things, not just technology product management. I'm setting up a new impact studio, and we often take a participatory approach to developing ideas, so this could work as a really neat solution for us to centralise research and ideas.