I'm looking for a better way to keep track of customer feedback. Specifically, I'm looking to categorize, organize, and prioritize feedback to better inform my product roadmap.
- Winston made this productproductboard has always specialized in helping product teams consolidate feedback from a number of sources in order to put user feedback to use during feature prioritization and design. Now you can validate ideas at scale by collecting upvotes and feedback from your entire user base with the new product Portal.
- Customer feedback can be collected and managed in different ways, and I think social listening is an interesting alternative. It can be a more credible source of customer insights than any other study, like focus groups or surveys as people share information about their preferences or opinions on products and services voluntarily. Thus, they are honest in their views published on their social media profiles.
- Hey @Newtporter, Qualaroo has been in the pursuit of helping users/business owners to collect feedback unobtrusively from their customers. It's an advanced customer feedback and survey software powered by IBM Watson™ Sentiment analysis AI. It works well with its Nudges™ which can be deployed super easily within minutes and offer a range of customization options. Complete with logic branching, advanced targeting based on custom properties, and a reporting dashboard to help you understand and take action based on your insights.Hey Newt, You can try Qualaroo for collecting, analysing unobtrusive & actionable feedback from your customers through their proprietary pop-up surveys called Nudges™. It's got pretty nifty features and it's a major gamechanger due to it's smart reporting features and it's most notable feature "Sentiment Analysis", powered by IBM Watson’s Artificial Intelligence. It is beneficial in the automatic analysis of customer feedback, including lengthy statements and comments.