What's the best tool for managing customer feedback?

I'm looking for a better way to keep track of customer feedback. Specifically, I'm looking to categorize, organize, and prioritize feedback to better inform my product roadmap.
Newt PorterCareerscore.com · Asked

4 recommended

7
BRAND24

Keep track of your brand online.

Jakub Rogalski18Community Manager at Brand24 · Written
Customer feedback can be collected and managed in different ways, and I think social listening is an interesting alternative. It can be a more credible source of customer insights than any other study, like focus groups or surveys as people share information about their preferences or opinions on products and services voluntarily. Thus, they are honest in their views published on their social media profiles.
CommentsTweet
2
productboard

Beautiful product management for lean startups

Lucas CERDANProduct & UX, Algolia · Written
ProductBoard is a bit different from ProdPad but I also like their approach.
CommentsTweet
2
Roadmap

Customer Feedback & Product Roadmaps

Brian LeonardHead of Customer Experience, Bringhub · Written
Might have what you are looking for, we just started using and helps out with backlog, user data, internal comments plus allows you to share a public roadmap.
Comments (2)Tweet
1
ProdPad

Build product roadmaps, manage ideas, and make users happy.

Lucas CERDANProduct & UX, Algolia · Written
ProdPad is a solid player in the market. Good way to link your customer feedback, to ideas, to roadmaps.
CommentsTweet