Newt PorterDesign & Product

What's the best tool for managing customer feedback?

I'm looking for a better way to keep track of customer feedback. Specifically, I'm looking to categorize, organize, and prioritize feedback to better inform my product roadmap.
Posted 
6 recommended
  1. 17
    productboard 2.0

    The product management system for makers who care

    WinstonMake excellent products w/ @productboard · Written
    Winston made this product
    productboard has always specialized in helping product teams consolidate feedback from a number of sources in order to put user feedback to use during feature prioritization and design. Now you can validate ideas at scale by collecting upvotes and feedback from your entire user base with the new product Portal.
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  2. 7
    BRAND24

    A powerful, award-winning app for media monitoring 🚀

    Kuba RogalskiContent Writer at LiveChat · Written
    Customer feedback can be collected and managed in different ways, and I think social listening is an interesting alternative. It can be a more credible source of customer insights than any other study, like focus groups or surveys as people share information about their preferences or opinions on products and services voluntarily. Thus, they are honest in their views published on their social media profiles.
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  3. 4
    productboard

    Beautiful product management for lean startups

    Lucas CERDANProduct & UX, Algolia · Written
    ProductBoard is a bit different from ProdPad but I also like their approach.
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  4. 2
    Qualaroo

    Simplify user research. Design products people love.

    Hey @Newtporter, Qualaroo has been in the pursuit of helping users/business owners to collect feedback unobtrusively from their customers. It's an advanced customer feedback and survey software powered by IBM Watson™ Sentiment analysis AI. It works well with its Nudges™ which can be deployed super easily within minutes and offer a range of customization options. Complete with logic branching, advanced targeting based on custom properties, and a reporting dashboard to help you understand and take action based on your insights.
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    Hey Newt, You can try Qualaroo for collecting, analysing unobtrusive & actionable feedback from your customers through their proprietary pop-up surveys called Nudges™. It's got pretty nifty features and it's a major gamechanger due to it's smart reporting features and it's most notable feature "Sentiment Analysis", powered by IBM Watson’s Artificial Intelligence. It is beneficial in the automatic analysis of customer feedback, including lengthy statements and comments.
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  5. 2
    Roadmap

    Customer Feedback & Product Roadmaps

    Brian LeonardProduct / Growth / Marketing · Written
    Might have what you are looking for, we just started using and helps out with backlog, user data, internal comments plus allows you to share a public roadmap.
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  6. 1
    ProdPad

    Build product roadmaps, manage ideas, and make users happy.

    Lucas CERDANProduct & UX, Algolia · Written
    ProdPad is a solid player in the market. Good way to link your customer feedback, to ideas, to roadmaps.
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