I'm looking for a better way to keep track of customer feedback. Specifically, I'm looking to categorize, organize, and prioritize feedback to better inform my product roadmap.
- Winston made this productproductboard has always specialized in helping product teams consolidate feedback from a number of sources in order to put user feedback to use during feature prioritization and design. Now you can validate ideas at scale by collecting upvotes and feedback from your entire user base with the new product Portal.
- Customer feedback can be collected and managed in different ways, and I think social listening is an interesting alternative. It can be a more credible source of customer insights than any other study, like focus groups or surveys as people share information about their preferences or opinions on products and services voluntarily. Thus, they are honest in their views published on their social media profiles.