I'm looking for a virtual help desk to take requests and answer questions when I'm not aroundI'd like to be able to a
- If you are an entrepreneur looking for an affordable and feature-rich help desk solution, you should opt for a ticketing system that fulfills your business needs. Most important to a startup is customer retention and one way to retain them is through the faster resolution of their problems. As you use help desk software, all customer questions and requests are accessible at the same place, in the shared inbox. This obviously triggers the resolution process.