What is a good real-time help desk solution for a solopreneur on a budget?

Question

I'm looking for a virtual help desk to take requests and answer questions when I'm not aroundI'd like to be able to a

Mike Coutermarsh · Accepted Answer

For PH we've been using Intercom Educate to answer questions for us. We track what questions come in through intercom and then write articles for common ones. Can see how we use it here: https://help.producthunt.com/

Daniil Kopilevych · Answer

HelpCrunch' Help Desk + Knowledge base software should suit your needs.
Check it out - https://helpcrunch.com/helpdesk.html

Sona Pisova · Answer

It's very affordable, and also offers a free plan! It allows you to connect all your social channels, phone numbers, and email addresses into one dashboard, from which you can reply.

Dwayne Charrington · Answer

If you are an entrepreneur looking for an affordable and feature-rich help desk solution, you should opt for a ticketing system that fulfills your business needs. Most important to a startup is customer retention and one way to retain them is through the faster resolution of their problems. As you use help desk software, all customer questions and requests are accessible at the same place, in the shared inbox. This obviously triggers the resolution process.