Looking for a free (or free tier) alternative to Intercom?

Bonus points if it can be answered from mobile
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13 recommended
  1. 33
    Crisp 2.0

    All-in-one solution to communicate with your customers

    Viszt Péter
    Viszt PéterFounder and designer at nold.io · Written
    The free tier of Crisp is pretty good. It has a mobile app too.
    CommentsShare
    Mick
    MickFounder of SongBox.Rocks · Written
    Crisp is better than intercom and the free tier is awesome.
    CommentsShare
    Udit Goenka
    Udit GoenkaCEO & Co-Founder at PitchGround · Written
    Go with @Crisp. The free tier does a great job!
    CommentsShare
    • Kunal Arora
      Kunal AroraCofounder , Erizmo.com

      Do not use this app. If you want to cancel subscription there support and CEO will say CANCEL it but they don't have any option for cancellation. They simply suck money out of your wallet. DON'T USE THIS!

    • Jordy van Gent
      Jordy van GentPerformance + Growth Marketing

      Used it with a small number of test uers so not sure how they perform with a high traffic site. But the onboarding and installation are easy.

  2. 11
    Drift 2.0

    A scalable way to talk to your customers

    Ben Clark
    Ben Clarkprofessional scratch dev · Written
    Easy to implement and bots
    CommentsShare
    Page loads faster as well.
    CommentsShare
    Razvan Gabriel Apostu
    Razvan Gabriel ApostuFounder @ConnSuite, Designer & Developer · Written
    Good interface and mobile app for quick response (+slack integration)
    CommentsShare
    • Dan London
      Dan LondonVP of REV MKTG, Bandwidth

      Great tool that has helped us increase our leads by 3x and reduce support requests handled by the sales team.

    • Matt Pliszka
      Matt Pliszkaresearching SaaS software @ pickSaaS.com

      Drift is a great complex platform to support your sales, especially interesting for more demanding customers.

  3. 11
    SalesIQ by Zoho

    Convert your website visitors into happy paying customers

    Ambi
    AmbiHead of growth and partner acquisition · Written
    Ambi made this product
    Give SalesIQ a spin. Here is a more objective feature wise comparison of SalesIQ and Intercom, and did I mention that SalesIQ is listed as a leader in the live chat category on G2Crowd, good luck! https://www.g2crowd.com/compare/...
    CommentsShare
    • Matt Pliszka
      Matt Pliszkaresearching SaaS software @ pickSaaS.com

      I like Sales IQ for the ability to track the leads and the probability of closing, a live chat which might turn out to be quite useful for B2B businesses aiming to close more deals through their website.

    • I have been using Zoho SalesIQ since the introduction of the bundle Zoho CRM Plus. It is very easy to implement and to use. It is lead scoring feature helps identify the visitors and prioritize them.

      It s great tool

  4. 9
    Smallchat Beta

    Slack integration for chatting with visitors to your website

    Karan Ganesan
    Karan Ganesan⚡My next innovation is a code away 👨‍💻 · Written
    It integrates with Slack
    CommentsShare
  5. 6
    Slacking Pigeons

    Chat in real time with your users directly from Slack

    Amrith Shanbhag
    Amrith Shanbhag6Community at Product Hunt & Feathrd · Written
    It's open-source and has a beautiful, minimal interface that just works.
    CommentsShare
  6. Thiago de Carvalho
    Thiago de CarvalhoFounder @ Deer Designer · Written
    Tawk.to is great. It tracks lots of things and has awesome features for free.
    CommentsShare
    Ilya Azovtsev 💌+🤖=🚀
    Ilya Azovtsev 💌+🤖=🚀5Help sales team close more in less time · Written
    Hey, this is really free, but I'm not sure about how it can really cover all your needs.
    CommentsShare
    Ilya Azovtsev 💌+🤖=🚀
    Ilya Azovtsev 💌+🤖=🚀5Help sales team close more in less time · Written
    Hey, this is really free, but I'm not sure about how it can really cover all your needs.
    CommentsShare
  7. 3
    Retainly

    Convert leads & retain customers with marketing automation

    anand mohan pal
    anand mohan palProduct Designer, · Written
    The most amazing marketing automation tools with more features than intercom.
    CommentsShare
    • Alan Houser
      Alan HouserFounder - Designer at Squareflair

      The whole site reads like it was translated to English through a Fiverr coupon. I still don't understand the service offering. It’s like they’re so wrapped-up in their own internal process to realize that visitors aren’t speaking their same language. (figuratively and literally)

    • I cancelled the free account because I really didn't understand how it works

  8. Can Olcer
    Can OlcerCo-Founder Kosmos School · Written
    If you only need the chat function :-)
    CommentsShare
  9. 2
    Freshchat

    Catch 'em all. Keep 'em all.

    Tejas Kinger
    Tejas Kinger20SaaS Product Marketing @ Freshworks Inc · Written
    Freshchat is a great product that comes with a generous free tier. And yes, it comes with a mobile app too.
    CommentsShare
    • The analytics section of this product is a joke compared to LiveChat. We use both (for different use cases) and are really unsatisfied with Freshchat. It's really hard to have a good grasp of your operation with such scant reporting capabilities. LiveChat offers much more customization and flexibility. I'd definitely recommend you use that.

      It's also been unreliable of late, where several of our users are unable to use the chat. We've reported the problem and it took them about 5 days to detect it as a bug, and they've returned us an estimated 15 days for the bug to be fixed. This is way too long.

      The only reason we haven't switched over completely is because to integrate LiveChat into our android app, we'd lose native support for push notifications and would have to implement it ourselves. We've researched chat apps quite a bit and definitely recommend LiveChat. We've looked at Intercom too and it looks very promising but would only make sense for us if we switched our e-mail support system (Zendesk) to Intercom as well.

    • Arun Sathiya
      Arun SathiyaHappiness Engineer, Automattic

      This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.

      Comments (2)
  10. 1
    Chatra

    Talk to your website visitors- live chat software done right

    Pascal Briod
    Pascal BriodHead of Product & Co-Founder, Monito · Written
    It has a free tier and is otherwise very cheap in comparison with other services. It still offer a lot of useful features, like triggered messages, API integration, analytics, etc.
    CommentsShare
    • Matt Pliszka
      Matt Pliszkaresearching SaaS software @ pickSaaS.com

      A simple live chat solution, worth a shot if you're looking for something simple and functional. I really like the group chat and seeing the visitor's typing features.

  11. Sergey Stukov
    Sergey StukovCo-Founder, UserEcho · Written
    Sergey Stukov made this product
    Very responsive support team. Easy to implement.
    CommentsShare
  12. 1
    Intercom

    Communicate personally with every single customer.

    Jeroen Corthout ☕
    Jeroen Corthout ☕6Co-Founder Salesflare · Written
    Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-...
    CommentsShare
    • We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.

    • Matt Pliszka
      Matt Pliszkaresearching SaaS software @ pickSaaS.com

      A great application to automate engagement with your visitors, focusing on personal approach towards your customers