Stephen CoFounder of Northern Circuits Inc.

I'm looking for a specific helpdesk management system

I'm looking for a helpdesk management and issue ticketing system that I can integrate into my cloud service. HOWEVER, this system needs to allow users of my cloud service to file issues against other users (not to me). All the helpdesk management systems I've seen so far only allow users to file issues to the developers of the cloud service and they price it based on how many developers/support staff have access to the ticketing dashboard. My specific situation is unique in that the users exist outside of my organization and are filing tickets to each other.
3 recommended
  1. 2
    ProProfs Help Desk
    Jared CornellCustomer Support Expert! ProProfs · Written
    Go for ProProfs Help Desk. This helpdesk management system allows you to create and assign tickets to whoever you want, in your team. All the points you put forward will be answered with this tool.
    Vineet GuptaInternet Marketing Strategist · Written
    This should do the job for you!
  2. 2
    ProProfs Help Desk 2.0

    Help Desk Software for Creating Better Support Experiences

    Er. Neha GauravB2B Senior Digital Marketing Strategist · Written
    Yes, I agree with you Stephen. This is indeed a specific requirement, I would recommend you to try ProProfs Help Desk.