I'm looking for a helpdesk management and issue ticketing system that I can integrate into my cloud service. HOWEVER, this system needs to allow users of my cloud service to file issues against other users (not to me). All the helpdesk management systems I've seen so far only allow users to file issues to the developers of the cloud service and they price it based on how many developers/support staff have access to the ticketing dashboard. My specific situation is unique in that the users exist outside of my organization and are filing tickets to each other.
- 2ProProfs Help DeskGo for ProProfs Help Desk. This helpdesk management system allows you to create and assign tickets to whoever you want, in your team. All the points you put forward will be answered with this tool.