What are some good alternatives to Zendesk?
We're currently using Intercom but it doesn't play well with very high support volumes. Had a look at Zendesk but their innovation seems subpar.Redon GjikaProduct Bonsai, Former BCG · Asked
8 recommended
Similar product to Intercom, been seeing it on a lot sites lately. Worth checking out.
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We've been using Drift from day one when it was just Live Chat. The ability to chat with visitors to answer support questions or sales questions on your site right from Slack (using their Slack integration) is a game changer for us. Most of the other tools like Zendesk for support will notify you in Slack, but won't let you respond directly in Slack. It allows me to personally answer more than 50% of the questions asked in spite of having 89 other jobs.
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As a user of Zendesk and a casual observer of Intercom, I long for the day when I can make this transition smoothly. I read their blog and follow their customer service insights, and love that they put customers at the heart of everything they do. From my trial of it: Intercom is super seamless when it comes to merging insights from different channels and trying to provide a complete picture of the customer!
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Lucas GrohnRedfin, Trainer · Written
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May I suggest that you give Zendesk a try and actually set it up for your business as if you were prototyping your customer service/support department. Their trial is 30 days no credit card required.
In my opinion, having evaluated Zendesk for e-commerce purposes, they actually are an industry leader in terms of:
* corporate-y features for big dedicated support organization with complex roles+security+access+íntegrations needs
* multi-channel support: they offer email, chat, phone calls in one package
* offering a mature app eco system. Pretty much every great SASS has an integration app for Zendesk. https://www.ze… See more
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Dave GerhardtDirector of Marketing at Drift · Written
Dave Gerhardt made this product
Hey there. Dave from Drift. If you're focused on sales and marketing, you might want to give us a look - we're focused on helping you convert leads and schedule meetings faster (without having to use forms even).CommentsTweet