What are some good alternatives to Zendesk?

We're currently using Intercom but it doesn't play well with very high support volumes. Had a look at Zendesk but their innovation seems subpar.
Redon GjikaProduct Bonsai, Former BCG · Asked

8 recommended

4
Driftt

Customer communication app for product marketers

Similar product to Intercom, been seeing it on a lot sites lately. Worth checking out.
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We've been using Drift from day one when it was just Live Chat. The ability to chat with visitors to answer support questions or sales questions on your site right from Slack (using their Slack integration) is a game changer for us. Most of the other tools like Zendesk for support will notify you in Slack, but won't let you respond directly in Slack. It allows me to personally answer more than 50% of the questions asked in spite of having 89 other jobs.
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4
Gorgias

Write emails faster using keyboard shortcuts and templates

We made the switch from Zendesk to a tool called Gorgias a few months ago. So far, it has been great. The main benefit for us is that it brings all support in one place (chat + email + Shopify + Stripe), so we no longer have to jump between tabs.
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3
Intercom

Communicate personally with every single customer.

R A I Z APositivity Generator x Atlas Informatics · Written
As a user of Zendesk and a casual observer of Intercom, I long for the day when I can make this transition smoothly. I read their blog and follow their customer service insights, and love that they put customers at the heart of everything they do. From my trial of it: Intercom is super seamless when it comes to merging insights from different channels and trying to provide a complete picture of the customer!
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Lucas GrohnRedfin, Trainer · Written
If your biggest concern is scalability I really like the idea of Desk since it is owned by and fairly well integrated with Salesforce. Freshdesk is great in the innovation department but they are no longer only focusing on help desk functionality. Would love to work with Help Scout but have not yet. Hope this helps!
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1
Zendesk

Software for better customer service.

May I suggest that you give Zendesk a try and actually set it up for your business as if you were prototyping your customer service/support department. Their trial is 30 days no credit card required. In my opinion, having evaluated Zendesk for e-commerce purposes, they actually are an industry leader in terms of: * corporate-y features for big dedicated support organization with complex roles+security+access+íntegrations needs * multi-channel support: they offer email, chat, phone calls in one package * offering a mature app eco system. Pretty much every great SASS has an integration app for Zendesk. https://www.ze… See more
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1
Kayako

Unified customer service platform

Dhruv AgrawalCo-founder, Shipsy · Written
It's sleek and neat
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1
Zoho Desk

Context-aware help desk software for better customer service

Ben CarewGrowth marketer · Written
We're using Zoho Desk and find it intuitive and easy to use. It obviously helps if you also use Zoho CRM and their web chat widget SalesIQ
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1
LeadBot

Qualify leads on your website without forms or humans

Dave GerhardtDirector of Marketing at Drift · Written
Dave Gerhardt made this product
Hey there. Dave from Drift. If you're focused on sales and marketing, you might want to give us a look - we're focused on helping you convert leads and schedule meetings faster (without having to use forms even).
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