Ravi Sethia
Ravi SethiaCurious Explorer

What's a good customer support, service help client/sdk for both mobile and web applications?

Something like HelpSift, Intercom, Tawk.to which startups can use for free or very minimal costs to address customer issues on mobile and web both platforms with great customer experience.
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17 recommended
  1. 66
    SalesIQ by Zoho

    Convert your website visitors into happy paying customers

    Ambi
    AmbiHead of partner development | Growth · Edited
    Ambi made this product
    World class mobile SDK offering from SalesIQ
    CommentsShare
    Shamit Khemka
    Shamit KhemkaM.D. - SynapseIndia · Written
    has features like the ability to track the leads and the probability of closing, and live chat with customers.
    CommentsShare
    Shamit Khemka
    Shamit KhemkaM.D. - SynapseIndia · Written
    It has the ability to track sales leads and the probability of closing them.
    CommentsShare
    • Matt Pliszka
      Matt PliszkaCEO & co-founder @ pickSaaS.com

      I like Sales IQ for the ability to track the leads and the probability of closing, a live chat which might turn out to be quite useful for B2B businesses aiming to close more deals through their website.

    • I have been using Zoho SalesIQ since the introduction of the bundle Zoho CRM Plus. It is very easy to implement and to use. It is lead scoring feature helps identify the visitors and prioritize them.

      It s great tool

  2. 52
    Freshchat

    Catch 'em all. Keep 'em all.

    Srebalaji Thirumalai
    Srebalaji ThirumalaiMade in India. Startup enthusiast. Coder · Written
    Freshchat is affordable and supports web and mobile.
    CommentsShare
    • Bernardo Campos
      Bernardo CamposProduct Owner at Parafuzo.com

      The analytics section of this product is a joke compared to LiveChat. We use both (for different use cases) and are really unsatisfied with Freshchat. It's really hard to have a good grasp of your operation with such scant reporting capabilities. LiveChat offers much more customization and flexibility. I'd definitely recommend you use that.

      It's also been unreliable of late, where several of our users are unable to use the chat. We've reported the problem and it took them about 5 days to detect it as a bug, and they've returned us an estimated 15 days for the bug to be fixed. This is way too long.

      The only reason we haven't switched over completely is because to integrate LiveChat into our android app, we'd lose native support for push notifications and would have to implement it ourselves. We've researched chat apps quite a bit and definitely recommend LiveChat. We've looked at Intercom too and it looks very promising but would only make sense for us if we switched our e-mail support system (Zendesk) to Intercom as well.

    • Arun Sathiya
      Arun SathiyaHappiness Engineer, Automattic

      This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.

  3. 47
    HelpScout

    Simple support system, without all the crap you don't need

    Bernardo de Castro
    Bernardo de CastroBack-end Dev, Founder the Bybrand.io · Written
    I like HelpScout, it's saving me a lot of time with the automatic Reply feature. Basic and frequent questions it solves alone.
    CommentsShare
    • Kris Aguero
      Kris AgueroCo-Founder of Advancify and Dad

      We love using Help Scout to rally up the support related emails we get on a regular basis. We switched over from Google Groups and won't look back!

    • Tonx Konecny
      Tonx KonecnyFounder, YES PLZ

      My last company, Tonx Coffee made great use of Helpscout. It feels like a secret weapon.

  4. 10
    LiveChat

    Premium live chat and help desk software for business.

    Daria Zwierz
    Daria Zwierz20Online Community Enthusiast · Written
    The tool combines both very good live chat and help desk options. It offers a ticketing system, web, desktop and mobile applications and integrates with ChatBot.
    CommentsShare
    • Kaan Aksoy
      Kaan AksoyA person who doesn't headlines

      It is a solid product but one thing (quite silly in my opinion) makes it quite useless in our case.

      If a visitor does not provide his details the at the beginning (they call it pre-chat survey) you can not add those details (email,name) afterwards.

      You can have a 2 hours chat session with a visitor but visitor will stay as unknown since you can not add the information you gathered during the chat session. How st..id is that?

    • Matt Pliszka
      Matt PliszkaCEO & co-founder @ pickSaaS.com

      Love LiveChat for its simplicity, easy integration and customer support 👍

  5. Ravi Sethia
    Ravi SethiaCurious Explorer · Written
    Great native like support for mobile but web is an issue
    CommentsShare
  6. 3
    Zoho Desk

    Context-aware help desk software for better customer service

    Chinmayee Mishra
    Chinmayee MishraCommunity Specialist @ Zoho · Written
    Zoho Desk comes with a minimal price suited for small businesses. Learn more at zoho.com/desk
    CommentsShare
    • Elias Rocha
      Elias RochaCS Supervisor

      Excellent tool for Help Desk, many more options than the old app and easy to use.

      It Would be great if Desk could have a connection to open ZOHO CRM Potentials from tickets and able to relate to agent, account, contact.

  7. 3
    Freshdesk

    Everything you need to deliver exceptional customer support.

    Shamit Khemka
    Shamit KhemkaM.D. - SynapseIndia · Written
    It is a leader in customer support software category, and the most prominent product adopted by the business community. For several years in a row, Freshdesk has dominated timely assistance classifications and its productivity has been acknowledged with a number of awards.
    CommentsShare
    • It's the best software for customer support that I have ever used. Also, I like its integration with TMetric, it allows me to track how much time was spent on the overall activity in Freshdesk.

    • My teams been using this for over a month and they love it. It's increased visibility on production and helped us get a handle on customer satisfaction per ticket.

  8. 2
    Drift 2.0

    A scalable way to talk to your customers

    Kesava Mandiga
    Kesava Mandiga15Curious cat. Writer. Explorer. · Written
    Drift is a great way to communicate with your customers through chat.
    CommentsShare
    • Stephen Courtney
      Stephen CourtneyDigital marketing blogger

      My colleague wrote a full article (https://buff.ly/2PM87TA) about Drift, Intercom and Crisp

      Drift is a great product, but it lacked a few features we wanted

      It also had some problems with loading

    • Richard Daniel
      Richard DanielDashcam and autogadget CEO/expert

      I used it more than 2 months in and I do not recommend it. Why?

      - its slow. Tested via gtmetrix, here is 30-40% more make Ur site more slow

      - default setting for free plan. Here is no tell in description what on your website EVERYtime will be open dialog window for new visitors. And its not possible to disable it for free plan. Do you know how an open chat window infuriates visitors on the first visit? About 20% of the traffic you lose is simply due to this setting. And drift turned ON and default to all free customers.

      - support at free plan. First answer got immediately, next - 2 days, last - here is left 4 days and not answer.

  9. faasthelp will be the correct choice as it is simple and easy customer support software which has a knowledge base, live chat, and ticketing system and can be used by anyone startups and SMB'S as it comes with a very minimal cost.
    CommentsShare
  10. David Michael
    David MichaelDigital Marketing executive, Contus · Written
    A complete chat app solution which has inbuilt WebRTC, Chat API for a website, Messaging SDK for Android & iOS. It uses high technology stack with security. One should give a try!
    CommentsShare
  11. 2
    HelpCrunch

    Smart Customer communication: Live chat📝 + Email marketing📧

    Ivan Burban
    Ivan Burban10CMO at Stripo · Written
    try it
    CommentsShare
  12. Isaac Ralph Gabriel
    Isaac Ralph GabrielBlogger and Social Media Manager · Written
    Isaac Ralph Gabriel made this product
    Check out this new technology, a business tool which has made communication simpler and effective https://clariti.app/blog/has-tec...
    CommentsShare
  13. Barry Goss
    Barry GossEntrepreneur | Investor | Author · Written
    It syncs beautifully with InfusionSoft tags and its super reasonable in pricing... Feature-rich, too.
    CommentsShare
  14. Susan Navolski
    Susan NavolskiChief Marketing Officer at Paldesk. · Edited
    I recommend Paldesk. It provides faster, friendlier customer support and increases online conversions. Also reduce customer support response times with modern, customizable live-chat messenger for websites. Built on top of a robust customer help desk and ticketing software, Paldesk integrates with your most popular customer communication channels.
    CommentsShare
    Great Omnichannel, simple to use, lot of features. Happy to see such a simple tool for communication with customers. Good job @paldesk! www.paldesk.com
    CommentsShare
  15. Ravi Sethia
    Ravi SethiaCurious Explorer · Written
    This seems to be good as well, just a click based implementation
    CommentsShare
  16. Saketh Rasakatla
    Saketh Rasakatla18Sr. Digital Marketer · Written
    End-to-end automation of customer support that a business requires on a daily basis.
    CommentsShare
  17. Vedant Bajpai
    Vedant BajpaiBlack Board Educate App · Written
    Keeping up with teacher and parent is faster and easier than ever. Share updates and photos, engage with friends and Pages, and stay connected to communities important to you. This app basically works on three profiles 1.Owner/ Principal * Owner can handle multiple schools and multiple roles with single login it so easy every detail will be on your fingertips. * Now have in-house social media with notice creating your event and sharing pictures with school. * Find every single details of your teacher and it’s so easy that you can change schedule by just selecting the teacher from the present list. * Very easy to use for their day to day school management problems. * During PTM just search the name of student and can find the profile, attendance, homework result details in just a click. * Join the digitalization and enjoy the connection with parents Design your own school on www.home.bbedut .com 2. Teacher/ Staff * Less than 30 second challenge just voice out the name of the student and clicks only on absent and leaves. Still miss someone can change it any time any place. But only by the teacher who took the attendance. * Why to discuss about the homework well you can send it just on click and even attachment can be sent in the form of image, pdf, excel. Even result can be schedule with timing so ease your voice and pen enjoy to connect with whole class with single clicks. 3. Student / Parents * Now it is so easy to connect to the school and find every updates about the school on your app. * Connected with school on tracking of your bus and providing leaves to the school. The Blackboard app does more than help you stay connected with your friends and interests. It's also your personal organizer for storing, saving and sharing. It's easy have full control over your photos and privacy. The security is the most important patch in which we provide NDA with Schools on individual Data Security. Blackboard is Free and always be because our company vision consists of to help each single child on this planet to fulfill their dreams. The most important desktop features of Blackboard is data entry part and managing multiple things from web it can be only govern by the Owner and principal of the school at www.home.bbedut.com
    CommentsShare