Ravi Sethia
Ravi SethiaCurious Explorer

What's a good customer support, service help client/sdk for both mobile and web applications?

Something like HelpSift, Intercom, Tawk.to which startups can use for free or very minimal costs to address customer issues on mobile and web both platforms with great customer experience.
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6 recommended
  1. 3
    Freshchat

    Catch 'em all. Keep 'em all.

    Srebalaji Thirumalai
    Srebalaji ThirumalaiMade in India. Startup enthusiast. Coder · Written
    Freshchat is affordable and supports web and mobile.
    CommentsShare
    • Bernardo Campos
      Bernardo CamposProduct Owner at Parafuzo.com

      The analytics section of this product is a joke compared to LiveChat. We use both (for different use cases) and are really unsatisfied with Freshchat. It's really hard to have a good grasp of your operation with such scant reporting capabilities. LiveChat offers much more customization and flexibility. I'd definitely recommend you use that.

      It's also been unreliable of late, where several of our users are unable to use the chat. We've reported the problem and it took them about 5 days to detect it as a bug, and they've returned us an estimated 15 days for the bug to be fixed. This is way too long.

      The only reason we haven't switched over completely is because to integrate LiveChat into our android app, we'd lose native support for push notifications and would have to implement it ourselves. We've researched chat apps quite a bit and definitely recommend LiveChat. We've looked at Intercom too and it looks very promising but would only make sense for us if we switched our e-mail support system (Zendesk) to Intercom as well.

    • Arun Sathiya
      Arun SathiyaHappiness Engineer, Automattic

      This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.

      Comments (2)
  2. Ravi Sethia
    Ravi SethiaCurious Explorer · Written
    Great native like support for mobile but web is an issue
    CommentsShare
  3. 2
    HelpScout

    Simple support system, without all the crap you don't need

    Bernardo de Castro
    Bernardo de CastroBack-end Dev, Founder the Bybrand.io · Written
    I like HelpScout, it's saving me a lot of time with the automatic Reply feature. Basic and frequent questions it solves alone.
    CommentsShare
    • Kris Aguero
      Kris AgueroCo-Founder of @Advancify

      We love using Help Scout to rally up the support related emails we get on a regular basis. We switched over from Google Groups and won't look back!

    • Tonx Konecny
      Tonx KonecnyFounder, YES PLZ

      My last company, Tonx Coffee made great use of Helpscout. It feels like a secret weapon.

  4. 1
    Drift 2.0

    A scalable way to talk to your customers

    Kesava Mandiga
    Kesava Mandiga14Curious cat. Writer. Explorer. · Written
    Drift is a great way to communicate with your customers through chat.
    CommentsShare
    • Stephen Courtney
      Stephen CourtneyDigital marketing blogger

      My colleague wrote a full article (https://buff.ly/2PM87TA) about Drift, Intercom and Crisp

      Drift is a great product, but it lacked a few features we wanted

      It also had some problems with loading

    • Richard Daniel
      Richard DanielDashcam and autogadget CEO/expert

      I used it more than 2 months in and I do not recommend it. Why?

      - its slow. Tested via gtmetrix, here is 30-40% more make Ur site more slow

      - default setting for free plan. Here is no tell in description what on your website EVERYtime will be open dialog window for new visitors. And its not possible to disable it for free plan. Do you know how an open chat window infuriates visitors on the first visit? About 20% of the traffic you lose is simply due to this setting. And drift turned ON and default to all free customers.

      - support at free plan. First answer got immediately, next - 2 days, last - here is left 4 days and not answer.

  5. faasthelp will be the correct choice as it is simple and easy customer support software which has a knowledge base, live chat, and ticketing system and can be used by anyone startups and SMB'S as it comes with a very minimal cost.
    CommentsShare
  6. David Michael
    David MichaelDigital Marketing executive, Contus · Written
    A complete chat app solution which has inbuilt WebRTC, Chat API for a website, Messaging SDK for Android & iOS. It uses high technology stack with security. One should give a try!
    CommentsShare