Ravi SethiaCurious Explorer

What's a good customer support, service help client/sdk for both mobile and web applications?

Something like HelpSift, Intercom, Tawk.to which startups can use for free or very minimal costs to address customer issues on mobile and web both platforms with great customer experience.
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5 recommended
  1. Ravi SethiaCurious Explorer · Written
    Great native like support for mobile but web is an issue
    CommentsShare
  2. 2
    Freshchat

    Catch 'em all. Keep 'em all.

    Srebalaji ThirumalaiMade in India. Startup enthusiast. Coder · Written
    Freshchat is affordable and supports web and mobile.
    CommentsShare
    • Arun SathiyaHappiness Engineer, Automattic

      This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.

      Comments (2)
    • Learn UXUX Practitioner & College Professor

      Nice design. Nice support staff. might be good to have easy to find case studies to give the rich feature set more context.

  3. 2
    HelpScout

    Simple support system, without all the crap you don't need

    Bernardo de CastroBack-end Dev, Founder the Bybrand.io · Written
    I like HelpScout, it's saving me a lot of time with the automatic Reply feature. Basic and frequent questions it solves alone.
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    • Kris AgueroCo-Founder of @Advancify

      We love using Help Scout to rally up the support related emails we get on a regular basis. We switched over from Google Groups and won't look back!

    • Tonx KonecnyFounder, YES PLZ

      My last company, Tonx Coffee made great use of Helpscout. It feels like a secret weapon.

  4. 1
    Drift 2.0

    A scalable way to talk to your customers

    Kesava Mandiga14Curious cat. Writer. Explorer. · Written
    Drift is a great way to communicate with your customers through chat.
    CommentsShare
    • Dan LondonVP of REV MKTG, Bandwidth

      Great tool that has helped us increase our leads by 3x and reduce support requests handled by the sales team.

    • Matt Pliszkadiscovering SaaS apps at picksaas.com

      Drift is a great complex platform to support your sales, especially interesting for more demanding customers.

  5. faasthelp will be the correct choice as it is simple and easy customer support software which has a knowledge base, live chat, and ticketing system and can be used by anyone startups and SMB'S as it comes with a very minimal cost.
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