It's the best software for customer support that I have ever used. Also, I like its integration with TMetric, it allows me to track how much time was spent on the overall activity in Freshdesk.
My teams been using this for over a month and they love it. It's increased visibility on production and helped us get a handle on customer satisfaction per ticket.
- +1 to Trello. We've tried Asana and Basecamp as well, but Trello with its Kanban style blows the competition away in terms of ease of use and practicality.I think Trello is one of the BEST free products for a team. We do all our project management with it, and have used it for various pipelines too (recruiting, sales etc.) We collaborate with external providers (contractors, accountant etc.) on it and have it well integrated into Slack so everyone can see tasks being completed. We've looked at Asana and Basecamp but Trello blows it out of the water on value to cost ratio!!!
I just started using this with my marketing team at work, and so far it seems to be an efficient way to coordinate on projects. Now if I can just remember to log in and actually use the boards...
Brilliant for managing all your project backlogs in a Kanban fashion. Including a list for the DIY tasks around the house.
As a Marketer I use this daily to manage workflow, sort ideas around future content and prioritize my activities. My team collaborate and report using handy integrations with Google and we use it as a Customer service and Sales script repository to store links to docs and how-to videos.