I do tech support and I am looking for the best best customer service web program to make my life a whole lot easier at work.
- Kuba Rogalski made this productI recommend adding a media monitoring tool to your customer services. That's because the majority of people simply mention brands' names in their social media posts, but they do not tag them so that those brands could receive notifications related to people talking about them. Hence, they overlook many of them, and in extreme cases, an overlooked mention can be escalated to a PR crisis. According to the research conducted by Conversocial, fewer than 3% of customers directly @ mention brands on Twitter. That's outrageous, considering you can find pretty much any major brand on social media these days. Searching for mentions manually would be totally counter-productive, so I think a media monitoring tool could significantly improve your customer service :)
- Using a customer service program or tool is indispensable for your business. There are many customer service tools you can use at work and these include chat, knowledge base, survey maker, help desk, etc. In my opinion, though, every business should have a help desk ticketing system to resolve tickets faster.
- I would recommend Faasthelp which will make your work easier because it has all amazing features like live chat, Knowledgebase and ticketing system where even customers can track their issues raised, you can add any number of unlimited agents as well and in Knowledgebase you can add any number of questions based on your category. And overall Faasthelp comes with affordable pricing as well.
- There are many customer support tools like Live chat, Knowledgebase, user feedback software, customer survey tools. I recommend you to try ProProfs Helpdesk software. It is a cost effective and a must-have customer service program. You can get it set up at any workplace in under 5 minutes.