Lee PreslanWeb Developer

What are the best customer service programs that I can use at work?

I do tech support and I am looking for the best best customer service web program to make my life a whole lot easier at work.
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5 recommended
  1. 3
    Drag Pro

    Transform Gmail into organized To Do lists (like Trello)

    Nick TimmsDrag is live today (12th July)! · Written
    Nick Timms made this product
    You can use Drag as customer support boards. Check out the product, you'll see what I mean :)
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  2. 3
    BRAND24

    Keep track of your brand online.

    Jakub Rogalski34Community Manager at Brand24 · Written
    Jakub Rogalski made this product
    I recommend adding a media monitoring tool to your customer services. That's because the majority of people simply mention brands' names in their social media posts, but they do not tag them so that those brands could receive notifications related to people talking about them. Hence, they overlook many of them, and in extreme cases, an overlooked mention can be escalated to a PR crisis. According to the research conducted by Conversocial, fewer than 3% of customers directly @ mention brands on Twitter. That's outrageous, considering you can find pretty much any major brand on social media these days. Searching for mentions manually would be totally counter-productive, so I think a media monitoring tool could significantly improve your customer service :)
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  3. 1
    Help Scout 2.0

    Help desk software for a more human & helpful experience

    John Ababseh10Epiphany Enthusiast · Written
    I think helpscout is a great CX tool that you can use to streamline customer service.
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  4. 1
    Freshdesk

    Everything you need to deliver exceptional customer support.

    Sai KrishnaProduct developer, Freshworks · Written
    You should look at Freshdesk. Powerful and great pricing.
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  5. I would recommend Faasthelp which will make your work easier because it has all amazing features like live chat, Knowledgebase and ticketing system where even customers can track their issues raised, you can add any number of unlimited agents as well and in Knowledgebase you can add any number of questions based on your category. And overall Faasthelp comes with affordable pricing as well.
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