What are the best customer service programs that I can use at work?

A simple ticketing system that lets you manage customer communication.

A good choice if you use email as your main communication channel with customers.

You can use Drag as customer support boards. Check out the product, you'll see what I mean :)

I recommend adding a media monitoring tool to your customer services. That's because the majority of people simply mention brands' names in their social media posts, but they do not tag them so that those brands could receive notifications related to people talking about them. Hence, they overlook many of them, and in extreme cases, an overlooked mention can be escalated to a PR crisis. According to the research conducted by Conversocial, fewer than 3% of customers directly @ mention brands on Twitter. That's outrageous, considering you can find pretty much any major brand on social media these days. Searching for mentions manually would be totally counter-productive, so I think a media monitoring tool could significantly improve your customer service :)

Using a customer service program or tool is indispensable for your business. There are many customer service tools you can use at work and these include chat, knowledge base, survey maker, help desk, etc. In my opinion, though, every business should have a help desk ticketing system to resolve tickets faster.

I think helpscout is a great CX tool that you can use to streamline customer service.

You should look at Freshdesk. Powerful and great pricing.

I would recommend Faasthelp which will make your work easier because it has all amazing features like live chat, Knowledgebase and ticketing system where even customers can track their issues raised, you can add any number of unlimited agents as well and in Knowledgebase you can add any number of questions based on your category. And overall Faasthelp comes with affordable pricing as well.

Best and pretty affordable customer service tool starting at $15/mo

There are many customer support tools like Live chat, Knowledgebase, user feedback software, customer survey tools. I recommend you to try ProProfs Helpdesk software. It is a cost effective and a must-have customer service program. You can get it set up at any workplace in under 5 minutes.

Some organizations use different tools that excel at different things, and for some, even a single tool works best. For collecting, analyzing, and visualizing customer feedback, Qualaroo is your ultimate tool. You can create surveys and forms to survey your website visitors on-site with its NudgeTM feature. Qualaroo helps you: 1. Design your surveys from scratch or choose from 100+ templates. 2. Create surveys for any customer satisfaction metrics such as CSAT, NPS, CES, UES, and SUS. 3. Conduct an exit-intent survey. 4. Implement branching and skip logic. 5. Choose from 21 languages for your survey. 6. Reach specific survey users with screeners templates. 7. Get better analysis on surveys with advanced targeting. 8. Use sentiment and text analysis powered by IBM Watson. 9. Embed pop-up survey feature. 10. Customize branding and a lot more.