- A simple ticketing system that lets you manage customer communication.
Testing for 2 months already, downloaded in December. Despite the bugs, I can not stop using it, cause for now I can't imagine my inbox not being perfectly organized as it was before. I see product is definitely improving, so I believe the team will deal with all the bugs & conflicts with other extensions. Cause Drag helps me a lot. Thanks for the product.
Extremely useful for anyone who spends a lot of time communicating outside the company - salespeople, support folks, PR people, procurement guys, etc. What I love most is the simplicity of it - which makes it very easy to get your people to adopt it!
- Jakub Rogalski made this productI recommend adding a media monitoring tool to your customer services. That's because the majority of people simply mention brands' names in their social media posts, but they do not tag them so that those brands could receive notifications related to people talking about them. Hence, they overlook many of them, and in extreme cases, an overlooked mention can be escalated to a PR crisis. According to the research conducted by Conversocial, fewer than 3% of customers directly @ mention brands on Twitter. That's outrageous, considering you can find pretty much any major brand on social media these days. Searching for mentions manually would be totally counter-productive, so I think a media monitoring tool could significantly improve your customer service :)
Brand24 is a great app, especially if you're a business prone to any type of social media critics (like every type of business, nowadays?). It's just a much better way to know what people are saying about your brand then searching it through Google.
A great tool that helps me understand where and how people discuss certain topics like "Alternative to [MyCompetitorName]", "How to [Solve the problem I sell a solution to]" so I can engage personally and try to convert.
It's the best software for customer support that I have ever used. Also, I like its integration with TMetric, it allows me to track how much time was spent on the overall activity in Freshdesk.
My teams been using this for over a month and they love it. It's increased visibility on production and helped us get a handle on customer satisfaction per ticket.
- I would recommend Faasthelp which will make your work easier because it has all amazing features like live chat, Knowledgebase and ticketing system where even customers can track their issues raised, you can add any number of unlimited agents as well and in Knowledgebase you can add any number of questions based on your category. And overall Faasthelp comes with affordable pricing as well.