Henry Benn
Henry BennWending my way towards freid.om

Is there a lightweight alternative to Intercom for quick, easy user feedback?

While I'd love to use Intercom, it's too expensive for my needs right now. So I was wondering if anyone has any recommendations for a cheaper alternative for easily collecting feedback. Something that has minimal hurdles for users to jump over.
Your recommendation
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10 recommended
  1. 12

    A beautiful, simple live chat for websites.✨

    Alex Shvalev
    Alex Shvalev9CEO & Co-founder, Chaport Live Chat · Written
    Alex Shvalev made this product
    Chaport is cheaper and simpler alternative to Intercom. It has free forever plan for 5 agents with unlimited chat history and beautiful desktop apps for Mac & Windows.
    I like this product. Easy and fats! Exactly fits my needs!
    Product is very fast and effficient!
  2. 8

    Customer Communication tool for Support, Marketing & Sales

    Daniil Kopilevych
    Daniil KopilevychGrowth Manager at HelpCrunch · Written
    Daniil Kopilevych made this product
    HelpCrunch is good for customer feedback & support; as well as sales and marketing campaigns. Intercom vs HelpCrunch comparison is here - https://helpcrunch.com/intercom....
  3. 4

    Catch 'em all. Keep 'em all.

    Arun Sathiya
    Arun Sathiya5Happiness Engineer, Automattic · Written
    Freshchat is totally what you are looking for. Great pricing and incredibly powerful. It's the newest from Freshworks Inc. and packs everything for businesses of all kinds.
  4. 4

    Live chat with your to-be customers straight from your Slack

    chatterbox is very easy to start, Now we are responding our customers right from our slack. No agent login is required to communicate.
  5. 2
    Drift 2.0

    A scalable way to talk to your customers

    Pulkit Agrawal
    Pulkit AgrawalCEO @trychameleon for user onboarding · Written
    Drift is similar to Intercom but probably a little more for sales / growth (their lead gen bot is great). Other options include Hotjar and oLark. I'd recommend you check out the Segment catalogue for this, as that contains a lot of startup-relevant tools in this space: https://segment.com/catalog
  6. 2
    Crisp Livechat

    The most modern experience to talk to website visitors

    Baptiste Jamin made this product
    Crisp is a minimalist alternative to Intercom. It also has native mobile apps and a cool free tier.
  7. 2

    Communicate personally with every single customer.

    Jeroen Corthout ☕
    Jeroen Corthout ☕6Co-Founder Salesflare · Written
    Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-...
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  8. 2

    Unified inbox, CRM & analytics for sales teams

    Benjamin Powell
    Benjamin PowellFounder Adsoup.com & Startup Infomaniac · Written
    Benjamin Powell made this product
    Not only has it got multisite live chat built in, but its also going to unify your email, twitter, WhatsApp, Facebook page messages, Line and more. This is built more for sales teams though. *disclosure I built this.
  9. 1

    Live chat and live support for your product

    I'm using it in all my project. Free, no messages limits. Easy to set up, Mobile app, Full-screen chat from the link. Only one restriction that history will be visible 30 days in the Free version. It just works. Recommend!
  10. 1

    Net Promoter Score platform for boosting customer happiness

    type_nullCTO SelfDecode · Written
    It's a respected methodology, and a better feedback metric because it's both quantitative and qualitative.