Henry BennWending my way towards freid.om

Is there a lightweight alternative to Intercom for quick, easy user feedback?

While I'd love to use Intercom, it's too expensive for my needs right now. So I was wondering if anyone has any recommendations for a cheaper alternative for easily collecting feedback. Something that has minimal hurdles for users to jump over.
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9 recommended
  1. 11
    Chaport

    A beautiful, simple live chat for websites.✨

    Alex Shvalev8CEO & Co-founder, Chaport Live Chat · Written
    Alex Shvalev made this product
    Chaport is cheaper and simpler alternative to Intercom. It has free forever plan for 5 agents with unlimited chat history and beautiful desktop apps for Mac & Windows.
    CommentsShare
    I like this product. Easy and fats! Exactly fits my needs!
    CommentsShare
    Product is very fast and effficient!
    CommentsShare
    • Greg StoneOwner & Designer at ChampKid Design

      Easy setup and installation. Using it for our ecommerce store Pacific Outbound Clothing Co. We've been bouncing around multiple chat apps and each one has their own little quirks that we didn't like on mobile. But this one has proven to stand above them all. Looks great on the website and just worked. The backend dashboard could use a little color -it's all just very white- but that's just me. I think this product is going places.

    • Beth FiedlerHappy Entrepreneur w a PH product 🙌

      Thanks very much for sharing this simple yet effective tool with the PH community. Will recommend Chaport to those who are looking for this. Congrats and Thank You! 👍👍👍

  2. 4
    Freshchat

    Catch 'em all. Keep 'em all.

    Arun Sathiya4Happiness Engineer, Automattic · Written
    Freshchat is totally what you are looking for. Great pricing and incredibly powerful. It's the newest from Freshworks Inc. and packs everything for businesses of all kinds.
    CommentsShare
    • Arun SathiyaHappiness Engineer, Automattic

      This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.

      Comments (2)
    • Learn UXUX Practitioner & College Professor

      Nice design. Nice support staff. might be good to have easy to find case studies to give the rich feature set more context.

  3. 4
    Chatterbox

    Live chat with your to-be customers straight from your Slack

    chatterbox is very easy to start, Now we are responding our customers right from our slack. No agent login is required to communicate.
    CommentsShare
  4. 2
    Drift 2.0

    A scalable way to talk to your customers

    Pulkit AgrawalCEO @trychameleon for user onboarding · Written
    Drift is similar to Intercom but probably a little more for sales / growth (their lead gen bot is great). Other options include Hotjar and oLark. I'd recommend you check out the Segment catalogue for this, as that contains a lot of startup-relevant tools in this space: https://segment.com/catalog
    CommentsShare
    • Dan LondonVP of REV MKTG, Bandwidth

      Great tool that has helped us increase our leads by 3x and reduce support requests handled by the sales team.

    • Matt Pliszkadiscovering SaaS apps at pickSaaS.com

      Drift is a great complex platform to support your sales, especially interesting for more demanding customers.

  5. 2
    Crisp Livechat

    The most modern experience to talk to website visitors

    Baptiste Jamin made this product
    Crisp is a minimalist alternative to Intercom. It also has native mobile apps and a cool free tier.
    CommentsShare
  6. 2
    Intercom

    Communicate personally with every single customer.

    Jeroen Corthout ☕6Co-Founder Salesflare · Written
    Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-...
    Comments (1)Share
    • We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.

    • Matt Pliszkadiscovering SaaS apps at pickSaaS.com

      A great application to automate engagement with your visitors, focusing on personal approach towards your customers

  7. 2
    Adsoup

    Unified inbox, CRM & analytics for sales teams

    Benjamin PowellFounder Adsoup.com & Startup Infomaniac · Written
    Benjamin Powell made this product
    Not only has it got multisite live chat built in, but its also going to unify your email, twitter, WhatsApp, Facebook page messages, Line and more. This is built more for sales teams though. *disclosure I built this.
    CommentsShare
  8. 1
    Crisp

    Live chat and live support for your product

    I'm using it in all my project. Free, no messages limits. Easy to set up, Mobile app, Full-screen chat from the link. Only one restriction that history will be visible 30 days in the Free version. It just works. Recommend!
    CommentsShare
  9. 1
    Wootric

    Net Promoter Score platform for boosting customer happiness

    type_nullCTO SelfDecode · Written
    It's a respected methodology, and a better feedback metric because it's both quantitative and qualitative.
    CommentsShare