Henry Benn
Henry BennWending my way towards freid.om

Is there a lightweight alternative to Intercom for quick, easy user feedback?

While I'd love to use Intercom, it's too expensive for my needs right now. So I was wondering if anyone has any recommendations for a cheaper alternative for easily collecting feedback. Something that has minimal hurdles for users to jump over.
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9 recommended
  1. 12
    Chaport

    A beautiful, simple live chat for websites.✨

    Alex Shvalev
    Alex Shvalev9CEO & Co-founder, Chaport Live Chat · Written
    Alex Shvalev made this product
    Chaport is cheaper and simpler alternative to Intercom. It has free forever plan for 5 agents with unlimited chat history and beautiful desktop apps for Mac & Windows.
    CommentsShare
    I like this product. Easy and fats! Exactly fits my needs!
    CommentsShare
    Product is very fast and effficient!
    CommentsShare
    • Greg Stone
      Greg StoneOwner & Designer at ChampKid Design

      Easy setup and installation. Using it for our ecommerce store Pacific Outbound Clothing Co. We've been bouncing around multiple chat apps and each one has their own little quirks that we didn't like on mobile. But this one has proven to stand above them all. Looks great on the website and just worked. The backend dashboard could use a little color -it's all just very white- but that's just me. I think this product is going places.

    • Beth Fiedler
      Beth FiedlerHappy Entrepreneur w 2 PH products 🙌

      Thanks very much for sharing this simple yet effective tool with the PH community. Will recommend Chaport to those who are looking for this. Congrats and Thank You! 👍👍👍

  2. 4
    Freshchat

    Catch 'em all. Keep 'em all.

    Arun Sathiya
    Arun Sathiya4Happiness Engineer, Automattic · Written
    Freshchat is totally what you are looking for. Great pricing and incredibly powerful. It's the newest from Freshworks Inc. and packs everything for businesses of all kinds.
    CommentsShare
    • Bernardo Campos
      Bernardo CamposProduct Owner at Parafuzo.com

      The analytics section of this product is a joke compared to LiveChat. We use both (for different use cases) and are really unsatisfied with Freshchat. It's really hard to have a good grasp of your operation with such scant reporting capabilities. LiveChat offers much more customization and flexibility. I'd definitely recommend you use that.

      It's also been unreliable of late, where several of our users are unable to use the chat. We've reported the problem and it took them about 5 days to detect it as a bug, and they've returned us an estimated 15 days for the bug to be fixed. This is way too long.

      The only reason we haven't switched over completely is because to integrate LiveChat into our android app, we'd lose native support for push notifications and would have to implement it ourselves. We've researched chat apps quite a bit and definitely recommend LiveChat. We've looked at Intercom too and it looks very promising but would only make sense for us if we switched our e-mail support system (Zendesk) to Intercom as well.

    • Arun Sathiya
      Arun SathiyaHappiness Engineer, Automattic

      This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.

  3. 4
    Chatterbox

    Live chat with your to-be customers straight from your Slack

    chatterbox is very easy to start, Now we are responding our customers right from our slack. No agent login is required to communicate.
    CommentsShare
  4. 2
    Drift 2.0

    A scalable way to talk to your customers

    Pulkit Agrawal
    Pulkit AgrawalCEO @trychameleon for user onboarding · Written
    Drift is similar to Intercom but probably a little more for sales / growth (their lead gen bot is great). Other options include Hotjar and oLark. I'd recommend you check out the Segment catalogue for this, as that contains a lot of startup-relevant tools in this space: https://segment.com/catalog
    CommentsShare
    • Stephen Courtney
      Stephen CourtneyDigital marketing blogger

      My colleague wrote a full article (https://buff.ly/2PM87TA) about Drift, Intercom and Crisp

      Drift is a great product, but it lacked a few features we wanted

      It also had some problems with loading

    • Richard Daniel
      Richard DanielDashcam and autogadget CEO/expert

      I used it more than 2 months in and I do not recommend it. Why?

      - its slow. Tested via gtmetrix, here is 30-40% more make Ur site more slow

      - default setting for free plan. Here is no tell in description what on your website EVERYtime will be open dialog window for new visitors. And its not possible to disable it for free plan. Do you know how an open chat window infuriates visitors on the first visit? About 20% of the traffic you lose is simply due to this setting. And drift turned ON and default to all free customers.

      - support at free plan. First answer got immediately, next - 2 days, last - here is left 4 days and not answer.

  5. 2
    Crisp Livechat

    The most modern experience to talk to website visitors

    Baptiste Jamin made this product
    Crisp is a minimalist alternative to Intercom. It also has native mobile apps and a cool free tier.
    CommentsShare
  6. 2
    Intercom

    Communicate personally with every single customer.

    Jeroen Corthout ☕
    Jeroen Corthout ☕6Co-Founder Salesflare · Written
    Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-...
    Comments (1)Share
    • Kyle Benoit
      Kyle BenoitI generate free traffic on the internet.

      Intercom is amazing our website started generating 20% more leads through their webchat, and support features, and even our local company was able to generate real sales consultant appointments from Intercom. If you are a service based business you cannot go without Intercom!

    • Matt Pliszka
      Matt PliszkaCEO & co-founder @ pickSaaS.com

      A great application to automate engagement with your visitors, focusing on personal approach towards your customers

  7. 2
    Adsoup

    Unified inbox, CRM & analytics for sales teams

    Benjamin Powell
    Benjamin PowellFounder Adsoup.com & Startup Infomaniac · Written
    Benjamin Powell made this product
    Not only has it got multisite live chat built in, but its also going to unify your email, twitter, WhatsApp, Facebook page messages, Line and more. This is built more for sales teams though. *disclosure I built this.
    CommentsShare
  8. 1
    Crisp

    Live chat and live support for your product

    I'm using it in all my project. Free, no messages limits. Easy to set up, Mobile app, Full-screen chat from the link. Only one restriction that history will be visible 30 days in the Free version. It just works. Recommend!
    CommentsShare
    • Tony Bui
      Tony BuiCo - founder SellerSmith / PageFly app

      Well, we started with Intercom and it went well, but when the Early stage ended up the price bumped up over $800 for our current needs. I think the product itself is good, but not the price. So we took the time to do some research and found Crisp Chat. It has almost everything that we used in Intercom expect things like the way to attach the link into the text in Predefined Replies. Or inserting the image in the predefined reply. In general, I'm satisfied with what Crisp offer for the Unlimited Plan usage. I wish they could improve more Analytics dashboard and the way to estimate the performance of operators. Thanks, Tony, co - founder PageFly.io app.

    • Daniel Omoniyi
      Daniel OmoniyiFounder & CEO, Conteidon.

      Beautiful and powerful tool that fulfills all it's promises

  9. 1
    Wootric

    Net Promoter Score platform for boosting customer happiness

    type_null
    type_nullCTO SelfDecode · Written
    It's a respected methodology, and a better feedback metric because it's both quantitative and qualitative.
    CommentsShare