Adam RevettaFounder, CollaborDate & ScareHunt

What's the best tool for communicating with users during beta testing?

I'm looking for an inexpensive solution for receiving / responding to and tracking feedback from ~100 early users (iPhone app).
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4 recommended
  1. Jeroen Corthout ☕6Co-Founder Salesflare · Written
    Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-...
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    Intercom is probably my go to for this scale.
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  2. John Ababseh10Epiphany Enthusiast · Written
    For more established businesses Intercom is great, for a cheaper alternative that a lot of startups are using I would use livechat.
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  3. 1
    Slack

    Be less busy. Real-time messaging, archiving & search.

    Leonardofounder @ plainflow.com · Written
    I'd go for slack if you're selling a SaaS product. Great way to stay in touch with your early customer or beta users. If what you offer is a more general consumer product then I'd go with Intercom.
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    • João Oliveira SimõesDesign Lead, 44 Studio

      As a remote designer, this is a must have. I'm always contactable and available. Super easy way to also have quick calls and communicate with other team members on different teams.

      Comments (0)
    • Amrith ShanbhagCommunity at Product Hunt & Feathrd

      I'm a part of a ton of Slack communities but I'm active in only a handful.

      Slack works to its fullest only when it is implemented in a team and everyone's supposed to use it for communication. Slack could/should improve on making the communities on it better by adding relevant features.

      Comments (3)
  4. Ayush Mittal27bro @boombro, Founder RefR ✌ · Written
    We had Webengage during our private beta and it worked pretty well. It has got quite a few widgets for feedback, notifications, surveys and its free up to 10,000 monthly active users. Their journey designer is pretty cool to test multiple scenarios and see whats working. Here is the direct link for more info on journey designer - https://webengage.com/marketing-...
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