Michele Piccirillo
Michele PiccirilloGentleman coder & Entrepreneur

What's the best Intercom alternative with a generous free tier?

I'm looking for a simple customer support tool for a low traffic project. I need just an on-site chat bubble + the option of replying asynchronously by e-mail. Intercom is great for that, but pretty expensive.
Posted 
Your recommendation
🤓 Have a recommendation? Join to share.
8 recommended
  1. 5
    Retainly

    Convert leads & retain customers with marketing automation

    Soon coming with Live chat, everything else already available
    Comments (1)Share
    • Alan Houser
      Alan HouserFounder - Designer at Squareflair

      The whole site reads like it was translated to English through a Fiverr coupon. I still don't understand the service offering. It’s like they’re so wrapped-up in their own internal process to realize that visitors aren’t speaking their same language. (figuratively and literally)

    • I cancelled the free account because I really didn't understand how it works

  2. 5
    Chaport

    A beautiful, simple live chat for websites.✨

    Alex Shvalev
    Alex Shvalev8CEO & Co-founder, Chaport Live Chat · Written
    Alex Shvalev made this product
    Chaport is a cheaper and simpler alternative to Intercom with the Forever Free Plan for 5 operators that includes an unlimited number of chats, the unlimited history, group chats and beautiful apps for Mac, Windows, Web, iOS & Android.
    CommentsShare
    • Greg Stone
      Greg StoneOwner & Designer at ChampKid Design

      Easy setup and installation. Using it for our ecommerce store Pacific Outbound Clothing Co. We've been bouncing around multiple chat apps and each one has their own little quirks that we didn't like on mobile. But this one has proven to stand above them all. Looks great on the website and just worked. The backend dashboard could use a little color -it's all just very white- but that's just me. I think this product is going places.

    • Beth Fiedler
      Beth FiedlerHappy Entrepreneur w a PH product 🙌

      Thanks very much for sharing this simple yet effective tool with the PH community. Will recommend Chaport to those who are looking for this. Congrats and Thank You! 👍👍👍

  3. 4
    Freshdesk

    Everything you need to deliver exceptional customer support.

    Tejas Kinger
    Tejas Kinger20SaaS Product Marketing @ Freshworks Inc · Written
    Give Freshdesk a spin. It has quite a generous free tier. And the best part is that it has a lot more functionality compared to Intercom. So, you get email, social media, and chat support as well.
    CommentsShare
    • It's the best software for customer support that I have ever used. Also, I like its integration with TMetric, it allows me to track how much time was spent on the overall activity in Freshdesk.

    • My teams been using this for over a month and they love it. It's increased visibility on production and helped us get a handle on customer satisfaction per ticket.

  4. 4
    Freshchat

    Catch 'em all. Keep 'em all.

    Arun Sathiya
    Arun Sathiya4Happiness Engineer, Automattic · Written
    Freshchat is totally what you are looking for. Great pricing and incredibly powerful. It's the newest from Freshworks Inc. and packs everything for businesses of all kinds.
    CommentsShare
    • The analytics section of this product is a joke compared to LiveChat. We use both (for different use cases) and are really unsatisfied with Freshchat. It's really hard to have a good grasp of your operation with such scant reporting capabilities. LiveChat offers much more customization and flexibility. I'd definitely recommend you use that.

      It's also been unreliable of late, where several of our users are unable to use the chat. We've reported the problem and it took them about 5 days to detect it as a bug, and they've returned us an estimated 15 days for the bug to be fixed. This is way too long.

      The only reason we haven't switched over completely is because to integrate LiveChat into our android app, we'd lose native support for push notifications and would have to implement it ourselves. We've researched chat apps quite a bit and definitely recommend LiveChat. We've looked at Intercom too and it looks very promising but would only make sense for us if we switched our e-mail support system (Zendesk) to Intercom as well.

    • Arun Sathiya
      Arun SathiyaHappiness Engineer, Automattic

      This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.

      Comments (2)
  5. 2
    Crisp 2.0

    All-in-one solution to communicate with your customers

    Mahesh kumar J
    Mahesh kumar JBuilding goldenhour.co · Written
    Been using it for my website. Works great.
    Comments (1)Share
    • Kunal Arora
      Kunal AroraCofounder , Erizmo.com

      Do not use this app. If you want to cancel subscription there support and CEO will say CANCEL it but they don't have any option for cancellation. They simply suck money out of your wallet. DON'T USE THIS!

    • Jordy van Gent
      Jordy van GentPerformance + Growth Marketing

      Used it with a small number of test uers so not sure how they perform with a high traffic site. But the onboarding and installation are easy.

  6. 2
    Drift 2.0

    A scalable way to talk to your customers

    Shivek Khurana
    Shivek KhuranaStoryteller - Wanderer · Written
    It has a generous free tier and is extremely easy to use. I prefer it over Crisp because of the UI (both the chat and admin UIs are well though of).
    CommentsShare
    • Dan London
      Dan LondonVP of REV MKTG, Bandwidth

      Great tool that has helped us increase our leads by 3x and reduce support requests handled by the sales team.

    • Matt Pliszka
      Matt Pliszkaresearching SaaS software @ pickSaaS.com

      Drift is a great complex platform to support your sales, especially interesting for more demanding customers.

  7. This is PRETTY generous!
    CommentsShare
  8. 1
    Intercom

    Communicate personally with every single customer.

    Jeroen Corthout ☕
    Jeroen Corthout ☕6Co-Founder Salesflare · Written
    Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-...
    CommentsShare
    • We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.

    • Matt Pliszka
      Matt Pliszkaresearching SaaS software @ pickSaaS.com

      A great application to automate engagement with your visitors, focusing on personal approach towards your customers