- Primary reason for not raising : As a founder, I have no interest in exit or liquidity. I am in business to run a business, not to run away from it. Or as Warren Buffet puts it: Our favorite holding period is forever. https://www.zoho.com/general/blo...
I wanted to like Kayako, I really did. I recommended it to one of my large clients who performed a full integration. We were excited about the chat feature. The problem? Well it just doesn't work. We wanted to turn off the requirement for an email, doesn't work. We wanted to show our agents were online and happy to help - nope, kept saying we would be back later to answer their questions even though we were online. These are basic 101 features of chat and they weren't working, very frustrating. Also wanted to add, I had a chat conversation with one of their agents/employees (Gary C.) and it was ugly. He told me this "the fact that you don't appreciate the feature speaks volumes about your help desk knowledge". Seriously. Note, I was asking about allowing someone to initiate a chat without requiring their email address. Apparently he didn't understand that the vast majority of of visitors to websites just want a quick question answered and don't want to handout their email address.
- Quick Heal Technologies Ltd., was founded in 1993, is an IT security solutions, having partnered with Microsoft and Intel. With a global spread of offices. Quick Heal has grown on the global footprint with a string of new offices recently set up in the US, UAE, Kenya, and Japan. Since the inception, Quick Heal has more than 24 million product installations and today they have an active license user base of more than 7 million.
- I believe hunter in it's own right is making it big and they don't want to raise money. Here is an interview with the founder Antoine Finkelstein who confirmed that they are profitable and not looking for any funding: https://www.youtube.com/watch?v=ufgXE28BqyU
Basecamp makes it much easier to manage the tasks your remote team is doing in a clean UI so that you get a good view of what is happening in the organizing. Amazing product!
One of the more complex apps for managing projects, a good one for keeping your team updated about the activity on each project/task.
- The most helpful creative company in the world. Design Pickle was founded in 2015 by Russ Perry to help small businesses find a reliable graphic designer with an easy-to-use system to submit design requests. To date, Design Pickle has completed over 100,000 design requests and currently staffs over 85 people across the world.