John Ababseh
John AbabsehEpiphany Enthusiast

Best tools/apps to integrate for customer support

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6 recommended
  1. 4
    Drift 2.0

    A scalable way to talk to your customers

    Kathryn M. Kosmides
    Kathryn M. KosmidesDirector of Marketing @ SummitSync · Written
    Drift is an amazing resource for customer support, marketing, and sales. Drift offers live chat, easy to create chatbots, and so much more. They are also an amazing team and put out great content. 12/10 would recommend.
    Comments (3)Share
    Definitely Drift.
    CommentsShare
    • Dan London
      Dan LondonVP of REV MKTG, Bandwidth

      Great tool that has helped us increase our leads by 3x and reduce support requests handled by the sales team.

    • Matt Pliszka
      Matt Pliszkaresearching SaaS software @ pickSaaS.com

      Drift is a great complex platform to support your sales, especially interesting for more demanding customers.

  2. 4
    Freshdesk

    Everything you need to deliver exceptional customer support.

    Tejas Kinger
    Tejas Kinger20SaaS Product Marketing @ Freshworks Inc · Written
    Give Freshdesk a spin. A quick to set up, easy to use multichannel support helpdesk that gives you everything you need to start supporting your customers. A no strings attached 30-day free trial, a lifetime free plan, and a super responsive support team should help too!
    CommentsShare
    Sunil Neurgaonkar
    Sunil Neurgaonkar10Genius-Nerd-Entrepreneur-Philanthropist · Written
    Freshdesk is a simple but effective solution you're looking for. I'm sure once you start using this, you won't need any other help desk.
    Comments (1)Share
    • It's the best software for customer support that I have ever used. Also, I like its integration with TMetric, it allows me to track how much time was spent on the overall activity in Freshdesk.

    • My teams been using this for over a month and they love it. It's increased visibility on production and helped us get a handle on customer satisfaction per ticket.

  3. 2
    HelpScout

    Simple support system, without all the crap you don't need

    Scott Bolinger
    Scott BolingerCreator of Holler Box and AppPresser · Written
    I like HelpScout because it's lightweight and really easy to use. You don't have to teach anyone how to take tickets, and there isn't a complex user interface to muck through. It's affordable, and they also have a docs system that integrates with the support desk.
    CommentsShare
    • Kris Aguero
      Kris AgueroCo-Founder of @Advancify

      We love using Help Scout to rally up the support related emails we get on a regular basis. We switched over from Google Groups and won't look back!

    • Tonx Konecny
      Tonx KonecnyFounder, YES PLZ

      My last company, Tonx Coffee made great use of Helpscout. It feels like a secret weapon.

  4. 1
    Interakt

    Capture, Engage & Retain everyone on your Website.

    Naman Bhutani
    Naman BhutaniSales Specialist · Written
    I mentioned this earlier in a recommendation for Live Chat some days back, I'm mentioning it here too, because it has got an integrated solution for Live-Chat & Helpdesk and guess what, there are other things which you could use too. Like Knowledge-base, E-mail Marketing & Automation, CRM system and On-site notifications. It's a pretty helpful tool and is the cheapest solution in the market (i think). Do have a look. Hope it helps.
    CommentsShare
    • J_Sahani
      J_SahaniDirector, PDG & Founder, Mailautic

      Not sure what's wrong but nothing is working on the dashboard and integration on my app, even there status page is not working.

      Waiting for them to fix this issue asap.

    • In A Flash Laser
      In A Flash LaserFounder, In A Flash Laser

      I was hoping to try this app since it looks like it does everything we want for a lower cost than competition. Sadly the site is down.

  5. Derek J. Sine
    Derek J. SineManaging Director, Vander Group. · Written
    Can't beat HubSpot's Growth Stack. Each tool is powerful alone, and even better when used together. Heavily recommended. A lot of niche tools in the marketplace with each of their own value proposition but you'll ultimately have a hard time scaling your organization without an end-to-end integrated system.
    CommentsShare
  6. 1
    Freshchat

    Catch 'em all. Keep 'em all.

    Arun Sathiya
    Arun Sathiya4Happiness Engineer, Automattic · Written
    Freshchat is a powerful, full-featured modern messaging software for sales and customer engagement. Made for web and mobile chat.
    CommentsShare
    • The analytics section of this product is a joke compared to LiveChat. We use both (for different use cases) and are really unsatisfied with Freshchat. It's really hard to have a good grasp of your operation with such scant reporting capabilities. LiveChat offers much more customization and flexibility. I'd definitely recommend you use that.

      It's also been unreliable of late, where several of our users are unable to use the chat. We've reported the problem and it took them about 5 days to detect it as a bug, and they've returned us an estimated 15 days for the bug to be fixed. This is way too long.

      The only reason we haven't switched over completely is because to integrate LiveChat into our android app, we'd lose native support for push notifications and would have to implement it ourselves. We've researched chat apps quite a bit and definitely recommend LiveChat. We've looked at Intercom too and it looks very promising but would only make sense for us if we switched our e-mail support system (Zendesk) to Intercom as well.

    • Arun Sathiya
      Arun SathiyaHappiness Engineer, Automattic

      This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.

      Comments (2)