John AbabsehEpiphany Enthusiast

Best tools/apps to integrate for customer support

Featured 
33 recommended
  1. 19
    LiveChat

    Premium live chat and help desk software for business.

    Daria ZabójContent designer · Written
    LiveChat is a very good tool to support clients but not only. It also allows gathering feedback or generate leads. The product is suitable both for small and big companies who can make use of its ticketing system or ChatBot.
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  2. 21
    Zenkit

    The project management tool that grows with you

    Shamit KhemkaM.D. - SynapseIndia · Written
    For task management, project management, ERP, CRM, help desks, support and ticket systems, personal planning, HR and recruitment.
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    Shamit KhemkaM.D. - SynapseIndia · Written
    It has set a new benchmark of a customer support tools.
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  3. 21
    Drift 2.0

    A scalable way to talk to your customers

    Kathryn M. KosmidesDirector of Marketing @ SummitSync · Written
    Drift is an amazing resource for customer support, marketing, and sales. Drift offers live chat, easy to create chatbots, and so much more. They are also an amazing team and put out great content. 12/10 would recommend.
    Comments (3)Share
    Definitely Drift.
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  4. 13
    Freshdesk

    Everything you need to deliver exceptional customer support.

    Tejas KingerPMM @ Plum | Prev. @ Freshworks Hiver · Written
    Give Freshdesk a spin. A quick to set up, easy to use multichannel support helpdesk that gives you everything you need to start supporting your customers. A no strings attached 30-day free trial, a lifetime free plan, and a super responsive support team should help too!
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    Sunil NeurgaonkarMarketing @ GTM Buddy (We're hiring) · Written
    Freshdesk is a simple but effective solution you're looking for. I'm sure once you start using this, you won't need any other help desk.
    Comments (1)Share
  5. 8
    HelpDesk

    Simple ticketing system for teams.

    Daria ZabójContent designer · Written
    It's a simple ticketing system that was designed to help companies speed up their customer communication. It gathers all the messages you get from users in one place and convert them into tickets.
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  6. 8
    askneo

    Deliver personal customer service through texting

    Cole Kemmerer made this product
    Askneo helps you build a personal relationship with customers using text message. It is super simple and brings a personal touch :) They are launching today Tuesday 7/21 on PH and they have a pretty sick offer!!! https://www.producthunt.com/post...
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    Anil SrivastavaIndian working in KSA · Written
    Well done on the product! I love the simplicity and having the ability to text companies
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  7. 15
    Crisp Livechat

    The most modern experience to talk to website visitors

    I am part of AeroLeads, we have been using it for 2 years and found it as a great solution for customer support.
    CommentsShare
    I've been using Crisp for more than 3 years now and I am fully satisfied. Crisp offers very advanced features that you can't find with others softwares
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    Great product, fair price, all-in-one software, what else ?
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  8. 7
    HelpCrunch

    Customer communication tool for support, marketing & sales

    Daniil KopilevychSaaS Growth Marketer · Written
    Daniil Kopilevych made this product
    HelpCrunch's customer support toolset is very robust with features like: - live chat - help desk - knowledge base - shared inbox & email forwarding - mobile apps Check it out https://helpcrunch.com/
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  9. 7
    HelpScout

    Simple support system, without all the crap you don't need

    Scott BolingerCreator of Holler Box and AppPresser · Written
    I like HelpScout because it's lightweight and really easy to use. You don't have to teach anyone how to take tickets, and there isn't a complex user interface to muck through. It's affordable, and they also have a docs system that integrates with the support desk.
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  10. 3
    Front 1.0

    Collaborate on customer email and more as a team

    Eddie RodriguezI make balloons @ Google [X] · Written
    We used Front at Magic and it was so great to be able to handle so many conversations, keep notes on different users, and managed canned messages. I wish I could use Front for my own personal messaging.
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  11. AlexJitbit - a helpdesk ticketing system · Written
    Alex made this product
    Give Jitbit a try, it includes everything you need, livechat, Knowledge Base, even rule-based chat bots
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  12. 3
    ProProfs Help Desk 2.0

    Help Desk Software for Creating Better Support Experiences

    You should definitely try ProProfs HelpDesk. Super simple multichannel support helpdesk that won't let you down. It always makes customer support delightful. Quick set up in under 5 mins. No questions asked 15-day free trial, a forever free plan, a suite of robust features like 1. Enhanced yet simple User Experience 2. Mobile App 3. Shared Inbox Ticket Tracking and Prioritizing 4. Ticket Merging 5. Advanced Reporting 6. Social Channel Integration and to top it all, a super-responsive customer support team, along with Telephone support option.
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  13. 2
    Freshchat

    Catch 'em all. Keep 'em all.

    ArunHappiness Engineer, Automattic · Written
    Freshchat is a powerful, full-featured modern messaging software for sales and customer engagement. Made for web and mobile chat.
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  14. There are many best tools and apps out there in the market to extend support to your customers. ProProfs Help Desk is one of these tools that seamlessly integrates with Chat and Knowledge Base. It enables agents to offer delightful customer service experience through faster ticket resolution.
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  15. Nikita Pomiashchii made this product
    Supprt integrates all customer data across company and provides customer support agents with all this information in a single view dashboard. We used it for our previously founded startup, and our agents loved it. We closed conversations in 2 minutes without tickets.
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  16. 2
    Dashly.io (ex. Carrrot.io)

    Turn visitors into customers with data driven conversation

    Valerie FenskeGrowth Marketing @ dashly.io · Written
    Valerie Fenske made this product
    Although Dashly is also used by sales and marketing teams, it is irreplacable for the customer support team Live chat + Knowledge base + chatbot for routing the conversations The live chat also includes different channels for the conversations (with access rights), internal notes, canned responses, option to assign the converation to an agent, option to hold a conversation And the articles in the knowledge base are with the SEO opportunity (a way to grow)
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    Roman EatonDashly Chatbot is live today! · Written
    Roman Eaton made this product
    Great pick! Now it is Dashly.io and btw, they have an excellent book launched today! Throw them a comment to support them!
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  17. Jason GrillsCustomer & Product Growth Manager · Written
    Jason Grills made this product
    It’s easy to get confused among the available options for customer support. If anything you may end up thinking whether you should have just a knowledge base, live chat software or simple ticketing software. Well, how about getting a complete support suite for your business that allows you to enjoy the benefits of all with the use of one tool. ProProfs Live Chat is such that it helps you to integrate your favorite platforms seamlessly. You even get the option to integrate their knowledge base and help desk software. In a nutshell, you don’t have to think about adding each tool separately to your business process. To learn more about the tool, visit their website here - https://www.proprofs.com/chat/
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    Shrey GuptaProduct Manager+Marketer | Growth Hacker · Written
    ProProfs Chat. It’s simple, fast and helps you reach your visitors proactively. You can also capture leads and work towards boosting sales. With 50+ integration options, you can create your support bundle and make sure that all your customers leave with a delightful experience with your brand.
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  18. 2
    LiveAgent

    Multi-channel and easy-to-use customer service software.

    Sona PisovaWriter. Tutorial star. · Written
    Connects and streamlines all your communication channels into one unified inbox. All messages received on social media, live chat, email, or phone will be automatically sent to your dashboard in the form of a ticket. It also integrates with over 40 third party apps.
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  19. 2
    Qualaroo

    Simplify user research. Design products people love.

    Tools like Qualaroo is a must in your search for customer support tools. Why? because feedback is an important factor in customer support. customer feedback helps you get actionable insights about your product, its shortcomings, feature requests, issues, and suggestions. Qualaroo helps you achieve just that and even more. Powered by IBM Watson this survey and customer feedback software makes it easy to survey specific users in context while they are looking at your product, service & brand. You can get analytical and actionable user insights based on where visitors currently are on your website, who they really are, how much they pay, their frequency such as visit history, etc. The Qualaroo Nudge™ technology can be used on websites, mobile sites, and in-app to ask the right questions at the right time. This tool has a lot more to offer, you can check out the complete product by heading on to its website and taking a 14-day free trial and take it on a spin to experience its awesomeness.
    CommentsShare
    Want to reduce TATs, wait-time, and address unresolved issues? Qualaroo is the perfect tool to collect contextual feedback from customers about their interactions with support teams. The tool integrates seamlessly with a customer support system to show the post-service feedback pop up surveys, called Nudges™. What more, it also helps analyze respondents’ mood with AI-powered sentiment analysis. It offers pre-built templates, branching logic, different survey types like NPS, CES, etc., advanced targeting options, prototype testing, A/B testing, and built-in AI-based feedback analysis. Plus, you can go for a 15 days free trial to test it out. Qualaroo offers a zero cost version as well.
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  20. Amit YadavSaaS Product | Growth | Marketing · Written
    Try adopting the self-service approach for customer support. ProProfs Knowledge Base software will help you achieve it in no time. All you have to do is choose a template, create a public self-help knowledge base, put in all information that customers need, and publish it. Your customers will be able to access it from any device and resolve issues on their own. It’s the best way to provide exceptional support services to your customers.
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