Best tools/apps to integrate for customer support

Question

Daria Zabój · Accepted Answer

LiveChat is a very good tool to support clients but not only. It also allows gathering feedback or generate leads. The product is suitable both for small and big companies who can make use of its ticketing system or ChatBot.

Daria Zabój · Answer

It's a simple ticketing system that was designed to help companies speed up their customer communication. It gathers all the messages you get from users in one place and convert them into tickets.

Tejas Kinger · Answer

Give Freshdesk a spin. A quick to set up, easy to use multichannel support helpdesk that gives you everything you need to start supporting your customers. A no strings attached 30-day free trial, a lifetime free plan, and a super responsive support team should help too!

Sunil Neurgaonkar · Answer

Freshdesk is a simple but effective solution you're looking for. I'm sure once you start using this, you won't need any other help desk.

Seema Thakur · Answer

I am part of AeroLeads,  we have been using it for 2 years and found it as a great solution for customer support.

Derek J. Sine · Answer

Can't beat HubSpot's Growth Stack. Each tool is powerful alone, and even better when used together. Heavily recommended. A lot of niche tools in the marketplace with each of their own value proposition but you'll ultimately have a hard time scaling your organization without an end-to-end integrated system.

Valerie Fenske · Answer

Although Dashly is also used by sales and marketing teams, it is irreplacable for the customer support team

Live chat + Knowledge base + chatbot for routing the conversations

The live chat also includes different channels for the conversations (with access rights), internal notes, canned responses, option to assign the converation to an agent, option to hold a conversation

And the articles in the knowledge base are with the SEO opportunity (a way to grow)

Ahfaz Ahmed · Answer

Definitely Drift.

Answer

Drift is an amazing resource for customer support, marketing, and sales. Drift offers live chat, easy to create chatbots, and so much more. They are also an amazing team and put out great content. 12/10 would recommend.

Emmanuelle Sera · Answer

The new version of MailClark is just perfect to manage Customer Support in a channel into Slack. 
You can receive inquiries from your customers that arrive by email or on your Facebook page, or even on your Twitter account, directly in Slack. 
Then assign the customer email to a teammate and reply directly to this email within Slack.

Amit Yadav · Answer

Try adopting the self-service approach for customer support. ProProfs Knowledge Base software will help you achieve it in no time. All you have to do is choose a template, create a public self-help knowledge base, put in all information that customers need, and publish it. Your customers will be able to access it from any device and resolve issues on their own. It’s the best way to provide exceptional support services to your customers.

P-a Boudenan · Answer

I've been using Crisp for more than 3 years now and I am fully satisfied. 
Crisp offers very advanced features that you can't find with others softwares

Lisa Neu · Answer

Collaborative screen sharing tool can be used for customer success and customer service

What is so special about Demodesk, is that you don't have to share your local desktop. What it does is providing a virtual display on which you can set up websites, apps, slides, videos or documents to present. That way, you decide what the other participant(s) can see – and, most importantly, what not (like Slack notifications, your Sales Force notes, etc.). And because Demodesk acts like a normal website, even the strictest firewalls won’t block it.

Also, both presenter and viewer can click and type simultaneously. Demodesk lets you even share control with multiple parties at the same time.

Another awesome thing is that it doesn't require any downloads or extensions. It works out of the box with any device and any browser, lag-free - yes, also Internet Explorer! Anyone can join by just clicking a link.

It comes with automated scheduling, so you Calendly is basically integrated already. Also, Demodesk offers real-time sales guidance to giving advice in sales demos.

It's not only a collaborating tool, but also audio & video conferencing tool.

Full disclosure: I work at Demodesk

Daniil Kopilevych · Answer

HelpCrunch's customer support toolset is very robust with features like:
- live chat
- help desk
- knowledge base
- shared inbox & email forwarding
- mobile apps
Check it out
https://helpcrunch.com/

Naman Bhutani · Answer

I mentioned this earlier in a recommendation for Live Chat some days back, I'm mentioning it here too, because it has got an integrated solution for Live-Chat & Helpdesk and guess what, there are other things which you could use too. Like Knowledge-base, E-mail Marketing & Automation, CRM system and On-site notifications. 
It's a pretty helpful tool and is the cheapest solution in the market (i think). Do have a look. 
Hope it helps.

Nikita Pomiashchii · Answer

Supprt integrates all customer data across company and provides customer support agents with all this information in a single view dashboard.

We used it for our previously founded startup, and our agents loved it. We closed conversations in 2 minutes without tickets.

Scott Bolinger · Answer

I like HelpScout because it's lightweight and really easy to use. You don't have to teach anyone how to take tickets, and there isn't a complex user interface to muck through. It's affordable, and they also have a docs system that integrates with the support desk.

dave radparvar · Answer

Been using helpscout for years and love the simplicity and thoughtful interface.

Amod Nazirkar · Answer

Want to reduce TATs, wait-time, and address unresolved issues? Qualaroo is the perfect tool to collect contextual feedback from customers about their interactions with support teams.

The tool integrates seamlessly with a customer support system to show the post-service feedback pop up surveys, called Nudges™.

What more, it also helps analyze respondents’ mood with AI-powered sentiment analysis.  It offers pre-built templates, branching logic, different survey types like NPS, CES, etc., advanced targeting options, prototype testing, A/B testing, and built-in AI-based feedback analysis. Plus, you can go for a 15 days free trial to test it out. Qualaroo offers a zero cost version as well.

Anil Srivastava · Answer

Well done on the product! I love the simplicity and having the ability to text companies

Angela White · Answer

A reliable survey tool helps you to collect quality feedback from your customers by understanding their pain points. Based on their feedback, you can further provide them with timely customer support. One of the best tools in the survey category is ProProfs Survey Maker, which allows you to create customizable surveys that range from customer satisfaction surveys to product satisfaction surveys. You can create engaging questions using the 20 survey questions type ranging from MCQs, essay questions to NPS scale questions. Also, with the addition of polls and scores to your surveys, it becomes more personalized and engaging. I hope this information is sufficient for you to get started.

Answer

Integrating your customer support with a tool or application is pretty easy, but finding the right method as per your business requirements can be confusing. I also faced the same problem when I was looking for such a tool that can fit into my budget and is easy to use as well.

After trying a few customer support tools I opted for a budget-friendly customer support integration plan from ProProfs, as they have been one of the front runners in the business and are known for offering exceptional services.

Dwayne Charrington · Answer

Tools like Qualaroo is a must in your search for customer support tools. Why? because feedback is an important factor in customer support. customer feedback helps you get actionable insights about your product, its shortcomings, feature requests, issues, and suggestions. Qualaroo helps you achieve just that and even more. Powered by IBM Watson this survey and customer feedback software makes it easy to survey specific users in context while they are looking at your product, service & brand. You can get analytical and actionable user insights based on where visitors currently are on your website, who they really are, how much they pay, their frequency such as visit history, etc.

The Qualaroo Nudge™ technology can be used on websites, mobile sites, and in-app to ask the right questions at the right time. This tool has a lot more to offer, you can check out the complete product by heading on to its website and taking a 14-day free trial and take it on a spin to experience its awesomeness.

Answer

Freshchat is a powerful, full-featured modern messaging software for sales and customer engagement. Made for web and mobile chat.

Dwayne Charrington · Answer

There are many best tools and apps out there in the market to extend support to your customers. ProProfs Help Desk is one of these tools that seamlessly integrates with Chat and Knowledge Base. It enables agents to offer delightful customer service experience through faster ticket resolution.

Eddie Rodriguez · Answer

We used Front at Magic and it was so great to be able to handle so many conversations, keep notes on different users, and managed canned messages. I wish I could use Front for my own personal messaging.

Antoine G · Answer

Great product, fair price, all-in-one software, what else ?

Prajakt Karanjkar · Answer

Agile CRM help desk software helps you increase customer satisfaction and grow your business. You can use the help desk feature for IT Support, facility management, and even various educational purposes.

With Agile CRM help desk, you can manage tickets, create help desk groups and smart views, and handle service lever agreements with ease. You can also create smart workflows, add canned responses, retrieve reports, and utilize integrations.

Roman Eaton · Answer

Great pick! Now it is Dashly.io and btw, they have an excellent book launched today! Throw them a comment to support them!

Shamit Khemka · Answer

For task management, project management, ERP, CRM, help desks, support and ticket systems, personal planning, HR and recruitment.

Shamit Khemka · Answer

It has set a new  benchmark of a customer support tools.

Eddie Rodriguez · Answer

Absolutely amazing tool to share customer reply inboxes with a team

Tatev Hackobian · Answer

Krisp is a great tool if you make calls during with your customers. It removes all kind of noise during calls.

Antoine G · Answer

Best all-in-one to handle customer support with every built-in features needed.

Alex · Answer

Give Jitbit a try, it includes everything you need, livechat, Knowledge Base, even rule-based chat bots

Shrey Gupta · Answer

ProProfs Chat. It’s simple, fast and helps you reach your visitors proactively. You can also capture leads and work towards boosting sales. With 50+ integration options, you can create your support bundle and make sure that all your customers leave with a delightful experience with your brand.

Jason Grills · Answer

It’s easy to get confused among the available options for customer support. If anything you may end up thinking whether you should have just a knowledge base, live chat software or simple ticketing software.

Well, how about getting a complete support suite for your business that allows you to enjoy the benefits of all with the use of one tool.

ProProfs Live Chat is such that it helps you to integrate your favorite platforms seamlessly. You even get the option to integrate their knowledge base and help desk software. In a nutshell, you don’t have to think about adding each tool separately to your business process. To learn more about the tool, visit their website here - https://www.proprofs.com/chat/

amer wilson · Answer

It is one of the best marketing automation software and with this, you can provide the best customer support service to your customers across multiple platforms that you use in your business. The good thing is you can integrate it with a CRM for enhanced functionality.  https://www.rolustech.com/sugarcrm-integration

A CRM can provide you real-time engagement information and can suggest you the necessary steps that should be taken at each stage or level. Furthermore, you can also create a workflow so that it automatically takes the required action so that you don’t have to do it manually. It not only makes the whole process smooth and efficient but also saves time.

Sona Pisova · Answer

Connects and streamlines all your communication channels into one unified inbox. All messages received on social media, live chat, email, or phone will be automatically sent to your dashboard in the form of a ticket. It also integrates with over 40 third party apps.

Dwayne Charrington · Answer

You should definitely try ProProfs HelpDesk. Super simple multichannel support helpdesk that won't let you down. It always makes customer support delightful. Quick set up in under 5 mins. No questions asked 15-day free trial, a forever free plan, a suite of robust features like
1. Enhanced yet simple User Experience
2. Mobile App
3. Shared Inbox
Ticket Tracking and Prioritizing
4. Ticket Merging
5. Advanced Reporting
6. Social Channel Integration

and to top it all, a super-responsive customer support team, along with Telephone support option.