John AbabsehEpiphany Enthusiast

Best tools/apps to integrate for customer support

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6 recommended
  1. 4
    Drift 2.0

    A scalable way to talk to your customers

    Kathryn M. KosmidesDirector of Marketing @ SummitSync · Written
    Drift is an amazing resource for customer support, marketing, and sales. Drift offers live chat, easy to create chatbots, and so much more. They are also an amazing team and put out great content. 12/10 would recommend.
    Comments (3)Share
    Definitely Drift.
    CommentsShare
    • Dan LondonVP of REV MKTG, Bandwidth

      Great tool that has helped us increase our leads by 3x and reduce support requests handled by the sales team.

    • Matt Pliszkadiscovering SaaS apps at pickSaaS.com

      Drift is a great complex platform to support your sales, especially interesting for more demanding customers.

  2. 4
    Freshdesk

    Everything you need to deliver exceptional customer support.

    Tejas Kinger20SaaS Product Marketing @ Freshworks Inc · Written
    Give Freshdesk a spin. A quick to set up, easy to use multichannel support helpdesk that gives you everything you need to start supporting your customers. A no strings attached 30-day free trial, a lifetime free plan, and a super responsive support team should help too!
    CommentsShare
    Sunil Neurgaonkar10Genius-Nerd-Entrepreneur-Philanthropist · Written
    Freshdesk is a simple but effective solution you're looking for. I'm sure once you start using this, you won't need any other help desk.
    Comments (1)Share
    • It's the best software for customer support that I have ever used. Also, I like its integration with TMetric, it allows me to track how much time was spent on the overall activity in Freshdesk.

    • My teams been using this for over a month and they love it. It's increased visibility on production and helped us get a handle on customer satisfaction per ticket.

  3. 2
    HelpScout

    Simple support system, without all the crap you don't need

    Scott BolingerCreator of Holler Box and AppPresser · Written
    I like HelpScout because it's lightweight and really easy to use. You don't have to teach anyone how to take tickets, and there isn't a complex user interface to muck through. It's affordable, and they also have a docs system that integrates with the support desk.
    CommentsShare
    • Kris AgueroCo-Founder of @Advancify

      We love using Help Scout to rally up the support related emails we get on a regular basis. We switched over from Google Groups and won't look back!

    • Tonx KonecnyFounder, YES PLZ

      My last company, Tonx Coffee made great use of Helpscout. It feels like a secret weapon.

  4. 1
    Interakt

    Capture, Engage & Retain everyone on your Website.

    Naman BhutaniSales Specialist · Written
    I mentioned this earlier in a recommendation for Live Chat some days back, I'm mentioning it here too, because it has got an integrated solution for Live-Chat & Helpdesk and guess what, there are other things which you could use too. Like Knowledge-base, E-mail Marketing & Automation, CRM system and On-site notifications. It's a pretty helpful tool and is the cheapest solution in the market (i think). Do have a look. Hope it helps.
    CommentsShare
    • J_SahaniDirector, PDG & Founder, Mailautic

      Not sure what's wrong but nothing is working on the dashboard and integration on my app, even there status page is not working.

      Waiting for them to fix this issue asap.

    • In A Flash LaserFounder, In A Flash Laser

      I was hoping to try this app since it looks like it does everything we want for a lower cost than competition. Sadly the site is down.

  5. Derek J. SineManaging Director, Vander Group. · Written
    Can't beat HubSpot's Growth Stack. Each tool is powerful alone, and even better when used together. Heavily recommended. A lot of niche tools in the marketplace with each of their own value proposition but you'll ultimately have a hard time scaling your organization without an end-to-end integrated system.
    CommentsShare
  6. 1
    Freshchat

    Catch 'em all. Keep 'em all.

    Arun Sathiya4Happiness Engineer, Automattic · Written
    Freshchat is a powerful, full-featured modern messaging software for sales and customer engagement. Made for web and mobile chat.
    CommentsShare
    • Arun SathiyaHappiness Engineer, Automattic

      This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.

      Comments (2)
    • Learn UXUX Practitioner & College Professor

      Nice design. Nice support staff. might be good to have easy to find case studies to give the rich feature set more context.