John Ababseh
John AbabsehEpiphany Enthusiast

Best tools/apps to integrate for customer support

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24 recommended
  1. 22
    Zenkit

    The project management tool that grows with you

    Lilly Morgan
    Lilly Morganhunting for the next best thing :D · Written
    Zenkit is a phenomenal, flexible & very powerful tool to say the least. I've been using it for about 3 months now and I would definitely recommend it to others looking for an awesome tool to get organized and productive! From organizing customer databases, processing clients accounts to documenting information about products and services with labels and reference fields- Zenkit would be great! The abilities Zenkit has, have shown to be as flexible as I've needed thus far, I'm sure it would be perfect for customer support and soo much more!
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    Shamit Khemka
    Shamit KhemkaM.D. - SynapseIndia · Written
    For task management, project management, ERP, CRM, help desks, support and ticket systems, personal planning, HR and recruitment.
    CommentsShare
    Shamit Khemka
    Shamit KhemkaM.D. - SynapseIndia · Written
    It has set a new benchmark of a customer support tools.
    CommentsShare
  2. 17
    LiveChat

    Premium live chat and help desk software for business.

    Daria Zwierz
    Daria Zwierz21Online Community Enthusiast · Written
    LiveChat is a very good tool to support clients but not only. It also allows gathering feedback or generate leads. The product is suitable both for small and big companies who can make use of its ticketing system or ChatBot.
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  3. 21
    Drift 2.0

    A scalable way to talk to your customers

    Kathryn M. Kosmides
    Kathryn M. KosmidesDirector of Marketing @ SummitSync · Written
    Drift is an amazing resource for customer support, marketing, and sales. Drift offers live chat, easy to create chatbots, and so much more. They are also an amazing team and put out great content. 12/10 would recommend.
    Comments (3)Share
    Definitely Drift.
    CommentsShare
  4. 13
    Freshdesk

    Everything you need to deliver exceptional customer support.

    Tejas Kinger
    Tejas Kinger23SaaS Product Marketing @ Freshworks Inc · Written
    Give Freshdesk a spin. A quick to set up, easy to use multichannel support helpdesk that gives you everything you need to start supporting your customers. A no strings attached 30-day free trial, a lifetime free plan, and a super responsive support team should help too!
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    Sunil Neurgaonkar
    Sunil Neurgaonkar10Helping businesses with growth hacking · Written
    Freshdesk is a simple but effective solution you're looking for. I'm sure once you start using this, you won't need any other help desk.
    Comments (1)Share
  5. 8
    HelpDesk

    Ticketing software for effortless customer support

    Daria Zwierz
    Daria Zwierz21Online Community Enthusiast · Written
    It's a simple ticketing system that was designed to help companies speed up their customer communication. It gathers all the messages you get from users in one place and convert them into tickets.
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  6. 15
    Crisp Livechat

    The most modern experience to talk to website visitors

    I am part of AeroLeads, we have been using it for 2 years and found it as a great solution for customer support.
    CommentsShare
    I've been using Crisp for more than 3 years now and I am fully satisfied. Crisp offers very advanced features that you can't find with others softwares
    CommentsShare
    Great product, fair price, all-in-one software, what else ?
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  7. 7
    HelpCrunch

    Customer Communication tool for Support, Marketing & Sales

    Daniil Kopilevych
    Daniil KopilevychGrowth Manager at HelpCrunch · Written
    Daniil Kopilevych made this product
    HelpCrunch's customer support toolset is very robust with features like: - live chat - help desk - knowledge base - shared inbox & email forwarding - mobile apps Check it out https://helpcrunch.com/
    CommentsShare
  8. 7
    HelpScout

    Simple support system, without all the crap you don't need

    Scott Bolinger
    Scott BolingerCreator of Holler Box and AppPresser · Written
    I like HelpScout because it's lightweight and really easy to use. You don't have to teach anyone how to take tickets, and there isn't a complex user interface to muck through. It's affordable, and they also have a docs system that integrates with the support desk.
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  9. 3
    Front 1.0

    Collaborate on customer email and more as a team

    Eddie Rodriguez
    Eddie RodriguezI make balloons @ Google [X] · Written
    We used Front at Magic and it was so great to be able to handle so many conversations, keep notes on different users, and managed canned messages. I wish I could use Front for my own personal messaging.
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  10. 3
    Jitbit Helpdesk

    Answer more support tickets faster

    Alex
    AlexFounder of Jitbit - a great helpdesk app · Written
    Alex made this product
    Give Jitbit a try, it includes everything you need, livechat, Knowledge Base, even rule-based chat bots
    CommentsShare
  11. 2
    Freshchat

    Catch 'em all. Keep 'em all.

    Arun Sathiya
    Arun Sathiya5Happiness Engineer, Automattic · Written
    Freshchat is a powerful, full-featured modern messaging software for sales and customer engagement. Made for web and mobile chat.
    CommentsShare
  12. Nikita Pomiashchii made this product
    Supprt integrates all customer data across company and provides customer support agents with all this information in a single view dashboard. We used it for our previously founded startup, and our agents loved it. We closed conversations in 2 minutes without tickets.
    CommentsShare
  13. 1
    Interakt

    Capture, Engage & Retain everyone on your Website.

    Naman Bhutani
    Naman BhutaniSales Specialist · Written
    I mentioned this earlier in a recommendation for Live Chat some days back, I'm mentioning it here too, because it has got an integrated solution for Live-Chat & Helpdesk and guess what, there are other things which you could use too. Like Knowledge-base, E-mail Marketing & Automation, CRM system and On-site notifications. It's a pretty helpful tool and is the cheapest solution in the market (i think). Do have a look. Hope it helps.
    CommentsShare
  14. Derek J. Sine
    Derek J. Sine3Managing Director, Vander Group. · Written
    Can't beat HubSpot's Growth Stack. Each tool is powerful alone, and even better when used together. Heavily recommended. A lot of niche tools in the marketplace with each of their own value proposition but you'll ultimately have a hard time scaling your organization without an end-to-end integrated system.
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  15. There are many best tools and apps out there in the market to extend support to your customers. ProProfs Help Desk is one of these tools that seamlessly integrates with Chat and Knowledge Base. It enables agents to offer delightful customer service experience through faster ticket resolution.
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  16. Agile CRM help desk software helps you increase customer satisfaction and grow your business. You can use the help desk feature for IT Support, facility management, and even various educational purposes. With Agile CRM help desk, you can manage tickets, create help desk groups and smart views, and handle service lever agreements with ease. You can also create smart workflows, add canned responses, retrieve reports, and utilize integrations.
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  17. Wowdesk brings together all customer requests from multiple channels into one unified platform. Communication becomes seamless, personal, and more effective resulting in satisfied customers and more productive agents
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  18. 1
    Dashly.io (ex. Carrrot.io)

    Turn visitors into customers with data driven conversation

    Roman Eaton
    Roman Eaton4Dashly live chat FREE is live🔥 · Written
    Roman Eaton made this product
    Great pick! Now it is Dashly.io and btw, they have an excellent book launched today! Throw them a comment to support them!
    CommentsShare
  19. 1
    Front

    Efficient email for teams

    Eddie Rodriguez
    Eddie RodriguezI make balloons @ Google [X] · Written
    Absolutely amazing tool to share customer reply inboxes with a team
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  20. 1
    Krisp Mac

    Mute background noise during calls

    Krisp is a great tool if you make calls during with your customers. It removes all kind of noise during calls.
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