Best tools/apps to integrate for customer support

Question

Tejas Kinger · Accepted Answer

Give Freshdesk a spin. A quick to set up, easy to use multichannel support helpdesk that gives you everything you need to start supporting your customers. A no strings attached 30-day free trial, a lifetime free plan, and a super responsive support team should help too!

Sunil Neurgaonkar · Answer

Freshdesk is a simple but effective solution you're looking for. I'm sure once you start using this, you won't need any other help desk.

Daria Zwierz · Answer

LiveChat is a very good tool to support clients but not only. It also allows gathering feedback or generate leads. The product is suitable both for small and big companies who can make use of its ticketing system or ChatBot.

Answer

Drift is an amazing resource for customer support, marketing, and sales. Drift offers live chat, easy to create chatbots, and so much more. They are also an amazing team and put out great content. 12/10 would recommend.

Derek J. Sine · Answer

Can't beat HubSpot's Growth Stack. Each tool is powerful alone, and even better when used together. Heavily recommended. A lot of niche tools in the marketplace with each of their own value proposition but you'll ultimately have a hard time scaling your organization without an end-to-end integrated system.

Lisa Neu · Answer

Collaborative screen sharing tool can be used for customer success and customer service

What is so special about Demodesk, is that you don't have to share your local desktop. What it does is providing a virtual display on which you can set up websites, apps, slides, videos or documents to present. That way, you decide what the other participant(s) can see – and, most importantly, what not (like Slack notifications, your Sales Force notes, etc.). And because Demodesk acts like a normal website, even the strictest firewalls won’t block it.

Also, both presenter and viewer can click and type simultaneously. Demodesk lets you even share control with multiple parties at the same time.

Another awesome thing is that it doesn't require any downloads or extensions. It works out of the box with any device and any browser, lag-free - yes, also Internet Explorer! Anyone can join by just clicking a link.

It comes with automated scheduling, so you Calendly is basically integrated already. Also, Demodesk offers real-time sales guidance to giving advice in sales demos.

It's not only a collaborating tool, but also audio & video conferencing tool.

Full disclosure: I work at Demodesk

Seema Thakur · Answer

I am part of AeroLeads,  we have been using it for 2 years and found it as a great solution for customer support.

Scott Bolinger · Answer

I like HelpScout because it's lightweight and really easy to use. You don't have to teach anyone how to take tickets, and there isn't a complex user interface to muck through. It's affordable, and they also have a docs system that integrates with the support desk.

Naman Bhutani · Answer

I mentioned this earlier in a recommendation for Live Chat some days back, I'm mentioning it here too, because it has got an integrated solution for Live-Chat & Helpdesk and guess what, there are other things which you could use too. Like Knowledge-base, E-mail Marketing & Automation, CRM system and On-site notifications. 
It's a pretty helpful tool and is the cheapest solution in the market (i think). Do have a look. 
Hope it helps.

Daniil Kopilevych · Answer

HelpCrunch's customer support toolset is very robust with features like:
- live chat
- help desk
- knowledge base
- shared inbox & email forwarding
- mobile apps
Check it out
https://helpcrunch.com/

Ahfaz Ahmed · Answer

Definitely Drift.

P-a Boudenan · Answer

I've been using Crisp for more than 3 years now and I am fully satisfied. 
Crisp offers very advanced features that you can't find with others softwares

Nikita Pomiashchii · Answer

Supprt integrates all customer data across company and provides customer support agents with all this information in a single view dashboard.

We used it for our previously founded startup, and our agents loved it. We closed conversations in 2 minutes without tickets.

Emmanuelle Sera · Answer

The new version of MailClark is just perfect to manage Customer Support in a channel into Slack. 
You can receive inquiries from your customers that arrive by email or on your Facebook page, or even on your Twitter account, directly in Slack. 
Then assign the customer email to a teammate and reply directly to this email within Slack.

Eddie Rodriguez · Answer

Absolutely amazing tool to share customer reply inboxes with a team

Jason Grills · Answer

It’s easy to get confused among the available options for customer support. If anything you may end up thinking whether you should have just a knowledge base, live chat software or simple ticketing software.

Well, how about getting a complete support suite for your business that allows you to enjoy the benefits of all with the use of one tool.

ProProfs Live Chat is such that it helps you to integrate your favorite platforms seamlessly. You even get the option to integrate their knowledge base and help desk software. In a nutshell, you don’t have to think about adding each tool separately to your business process. To learn more about the tool, visit their website here - https://www.proprofs.com/chat/

Arun Sathiya · Answer

Freshchat is a powerful, full-featured modern messaging software for sales and customer engagement. Made for web and mobile chat.

Prajakt Karanjkar · Answer

Agile CRM help desk software helps you increase customer satisfaction and grow your business. You can use the help desk feature for IT Support, facility management, and even various educational purposes.

With Agile CRM help desk, you can manage tickets, create help desk groups and smart views, and handle service lever agreements with ease. You can also create smart workflows, add canned responses, retrieve reports, and utilize integrations.

Dwayne Charrington · Answer

There are many best tools and apps out there in the market to extend support to your customers. ProProfs Help Desk is one of these tools that seamlessly integrates with Chat and Knowledge Base. It enables agents to offer delightful customer service experience through faster ticket resolution.

Antoine G · Answer

Great product, fair price, all-in-one software, what else ?

NABD Support · Answer

Wowdesk brings together all customer requests from multiple channels into one unified platform. Communication becomes seamless, personal, and more effective resulting in satisfied customers and more productive agents

Antoine G · Answer

Best all-in-one to handle customer support with every built-in features needed.

Roman Eaton · Answer

Great pick! Now it is Dashly.io and btw, they have an excellent book launched today! Throw them a comment to support them!

Eddie Rodriguez · Answer

We used Front at Magic and it was so great to be able to handle so many conversations, keep notes on different users, and managed canned messages. I wish I could use Front for my own personal messaging.

Alex · Answer

Give Jitbit a try, it includes everything you need, livechat, Knowledge Base, even rule-based chat bots

Shamit Khemka · Answer

It has set a new  benchmark of a customer support tools.

Shamit Khemka · Answer

For task management, project management, ERP, CRM, help desks, support and ticket systems, personal planning, HR and recruitment.

Lilly Morgan · Answer

Zenkit is a phenomenal, flexible & very powerful tool to say the least. I've been using it for about 3 months now and I would definitely recommend it to others looking for an awesome tool to get organized and productive! From organizing customer databases, processing clients accounts to documenting information about products and services with labels and reference fields- Zenkit would be great! The abilities Zenkit has, have shown to be as flexible as I've needed thus far, I'm sure it would be perfect for customer support and soo much more!

Tatev Hackobian · Answer

Krisp is a great tool if you make calls during with your customers. It removes all kind of noise during calls.