What's the best live chat tool for websites?

Question

Looking for a good live chat tool for a website, bonus if it's cost effective. I know @Intercom is the business and noticed there are lots of cool competitors like @crisp_im. Main feature set should include auto popups bots, multi-agent collaboration, integration into a support ticketing system (if there isn't that tracking system built in) and ability to capture respondents details automatically.

Alex Shvalev · Accepted Answer

Chaport is a beautiful, simple live chat, with premium quality and affordable price. It has the Forever Free Plan for 5 operators and beautiful apps for Mac, Windows, Web, iOS & Android. You can integrate Chaport with 750+ apps using Zapier or its API.

Sergey Stukov · Answer

GetInChat meets your requirements, also note that we have very responsive and committed support team and we are able to implement new ideas fast.

Pavlina Kellerova · Answer

Just discovered it and already love it! Super easy to use.

Sam Rye · Answer

I've lately been using ConvertFox and I'm pretty impressed!

Ali Anil CAN · Answer

Zendesk Chat (formerly Zopim) is a nice choice for offering Live Chat to your visitors. It meets all your requirements that you mentioned in the description of your question. (tickets through integration with Zendesk Support Module). Free subscription provides 1 concurrent chat and 14 days chat history but; not the triggers ('auto popup bots') & Departments ('multi-agent collaboration')

Swetha Sharma · Answer

faasthelp will be the right choice for all SMB's and startups as it is simple and easy customer support software having live chat, knowledge base as well ticketing system and all in a single window.

•	In FAQ customers can get the answers to their queries in the required category, the search option is also available for the right question by giving a right keyword. Businesses can even add images and videos to the answers which will help customers to understand the answers easily and can make the answers private or public based on requirement. Public answers can be viewed by everyone whereas private can be viewed only by the staff of the company.
•	 In simple ticketing system, customers can log and create a ticket as well as track those tickets to know the status of the tickets. Businesses can add unlimited Agents/employees to support your business at no additional cost.
•	Live chat feature where customers can directly have a chat with the businesses. You can also get email alerts for any missed chats and can also download previous chat history for any references.

João Vicente Farias Santos · Answer

great features, incredible support, affordable price!

Parth Shrivastava · Answer

It is an intelligent live chat powered support tool. Easy to integrate and comes with a free plan. Also, you can use custom bots along with chat in Kommunicate.

Naman Bhutani · Answer

You could try out Interakt, it's more like Intercom only and meets your requirements of Auto Pop-ups, multi-agent collaboration, integrated support system, automated lead capture. It has some more cool apps you could use too. Hope it helps.. :)

Sam Rye · Answer

In addition to the others listed, I'd add UserEngage to the list. They've got a lot of 'me too' features, but it makes it a full stack for live chat AND marketing automation.

Answer

Great product + generous free tier. Disclosure: I work with the team on launch and marketing.

Sam Rye · Answer

For simple chat - if you use Slack

Roman Eaton · Answer

It helped us to launch here.

We tracked users and pushed them forward to the sign up form, then monitored users in order to choose the most active and contact with them personally.

It also helped to receive feedback from early users for faster fixing small bugs and for setting objectives to roadmap if the requests are really important and valuable

Ilya Azovtsev 💌+🤖=🚀 · Answer

We use this for our needs, and it's super-cool, it gives a lot of opportunities

Daniil Kopilevych · Answer

HelpCrunch provides the most customizable live chat widget.
Try it out on your website for free https://helpcrunch.com/live-chat.html

Ilya Azovtsev 💌+🤖=🚀 · Answer

These guys are making a great stuff, 
Nice UX/UI - totally worth to check

Daria Zabój · Answer

LiveChat is the best tool to catch and convert leads. It comes with over 130 integrations with most popular services that allow automating various tasks. A big plus is the simplicity of use.

Daniel Alm · Answer

I am using the Drift free plan and am quite happy with it. I think it satisfies all your requirements (except maybe for specific support tickets).

tomkuhn · Answer

Drift has been pretty solid. I am still on the free plan, but considering the paid version.

JeanBaptiste Reynaud · Answer

super integration in slack, and you can do a lot of things within the free version

Jason Grills · Answer

Easy, fast and responsive. Providing instant answers has become a lot simpler with ProProfs Chat. Our operators are easily able to provide personalized support with features like real-time visitor monitoring and access to chat transcripts.

Vineet Gupta · Answer

After trying out a dozen live chat options and failing miserably, I finally settled for ProProfs Chat.

It only requires a simple “copy-paste” on a page where you intend to have the chat option and you are good to go. Running a flower delivery business, our job is to help our customers select the best quality flowers for different occasions.

Now with ProProfs Chat, my customer support team can clearly monitor the pages that users navigate on our website that opened up possibilities for sending proactive chat invitations. And thankfully, our website engagement shot up by 5% within two weeks of installing this live chat option. Canned responses is another feature that I am encouraging these days, given how repetitive the queries can become sometimes.

Qaunain Meghjee · Answer

I know I posted this question and many of the recommendations are all great, I made this video tutorial showing how to make live chat messengers and bots with HubSpot Conversations which is the tool I ended up going with for now (its free)  https://www.qaunain.com/how-to-add-live-chatbots-to-your-website-for-free-video-tutorial/

Ryen Meley · Answer

REVE Chat is a cloud based multi-channel live chat software which helps businesses to communicate with their visitors over live chat, voice/video chat, Facebook/Viber messenger. It also has integration with more than 15 eCommerce platforms to offer seamless user experience.

Wilhelm Bacher · Answer

Switched from Hubspot chat and oh boy - this is so much better.
Easy to use & set up and perfectly allows us to integrate content into the messages

Ureeda Asim · Answer

I have found intercom to be the best app for live chat in the market. It's efficient, easy to use and has nominal pricing as compared to other applications. I've been using Intercom for the B2B market for over a year. There have been times when website visitors actually enquired about the live chat tool in use and said that it truly helped them get a better understanding of the product itself. :)

Alex Trup · Answer

Chatra’s Free Tier is a great place to start and I’ve used the same instance across a few websites. The premium features also come at a reasonable price, although I think many startups won’t need to upgrade.

Prabhjot Singh · Answer

Enhance your #Cx by integrating this Chat-bot tool that helps in replying quickly even in different languages. it can store the answers for future queries as well so that the Average Handling time reduces as less as possible. It Understands multiple languages and even the local language of a particular query.
Go ahead with this tool

Kirish Raj · Answer

My pick is for SalesIQ. Zoho is a trusted brand and has many apps to run your entire business online that covers CRM, email, books, email campaigns and so on. So it makes sense to work with one single vendor where all apps easily integrate with each other than having to worry about integration between different vendors or pay for services like Zapier.

Also, SalesIQ cost works out cheaper for the features it offers. The analytics part of it is also of interest to me from a marketing perspective.

Basilakis · Answer

I am also recommending User Engage ( user.com now ).
The tool and the automation rules are amazing.

Sona Pisova · Answer

LiveAgent has a free live chat plan, but also offers paid plans with more capabilities. It has pro-active chats, multi-agent collaboration, and also offers a great ticketing system.

Davis · Answer

This is one of the best live chats I've ever seen. Flexible too

Shamit Khemka · Answer

Intercom offers messaging solutions, marketing, and customer service all on one platform. It also uses technologies like machine learning and AI, making it arguably the most innovative live chat tool.

Answer

Click to call the website's regular phone number without dialing it for Free in USA

Qaunain Meghjee · Answer

If you want to get up and running quick and cheap Tawk.to is a good solution. Of course there are some tools more powerful but this one does the basics and more.