Qaunain MeghjeeHead of Technology @ Level39

What's the best live chat tool for websites?

Looking for a good live chat tool for a website, bonus if it's cost effective. I know @Intercom is the business and noticed there are lots of cool competitors like @crisp_im. Main feature set should include auto popups bots, multi-agent collaboration, integration into a support ticketing system (if there isn't that tracking system built in) and ability to capture respondents details automatically.
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14 recommended
  1. 7
    Drift 2.0

    A scalable way to talk to your customers

    I am using the Drift free plan and am quite happy with it. I think it satisfies all your requirements (except maybe for specific support tickets).
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    tomkuhnFounder, mynextco · Written
    Drift has been pretty solid. I am still on the free plan, but considering the paid version.
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  2. 6
    Chaport

    A beautiful, simple live chat for websites.✨

    Alex Shvalev8CEO & Co-founder, Chaport Live Chat · Written
    Alex Shvalev made this product
    Chaport is a beautiful, simple live chat, with premium quality and affordable price. It has the Forever Free Plan for 5 operators and beautiful apps for Mac, Windows, Web, iOS & Android. You can integrate Chaport with 750+ apps using Zapier or its API.
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  3. 3
    Freshchat

    Catch 'em all. Keep 'em all.

    Arun Sathiya4Happiness Engineer, Automattic · Written
    Great product + generous free tier. Disclosure: I work with the team on launch and marketing.
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  4. 2
    Interakt

    Capture, Engage & Retain everyone on your Website.

    Naman BhutaniSales Specialist · Written
    You could try out Interakt, it's more like Intercom only and meets your requirements of Auto Pop-ups, multi-agent collaboration, integrated support system, automated lead capture. It has some more cool apps you could use too. Hope it helps.. :)
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  5. 2
    UserEngage

    Affordable marketing automation with 5 minute setup

    In addition to the others listed, I'd add UserEngage to the list. They've got a lot of 'me too' features, but it makes it a full stack for live chat AND marketing automation.
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  6. 2
    Smallchat

    Slack integration for chatting with visitors to your website

    For simple chat - if you use Slack
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  7. Ilya Azovtsev4Help sales team close more in less time · Written
    We use this for our needs, and it's super-cool, it gives a lot of opportunities
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  8. I've lately been using ConvertFox and I'm pretty impressed!
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  9. faasthelp will be the right choice for all SMB's and startups as it is simple and easy customer support software having live chat, knowledge base as well ticketing system and all in a single window. • In FAQ customers can get the answers to their queries in the required category, the search option is also available for the right question by giving a right keyword. Businesses can even add images and videos to the answers which will help customers to understand the answers easily and can make the answers private or public based on requirement. Public answers can be viewed by everyone whereas private can be viewed only by the staff of the company. • In simple ticketing system, customers can log and create a ticket as well as track those tickets to know the status of the tickets. Businesses can add unlimited Agents/employees to support your business at no additional cost. • Live chat feature where customers can directly have a chat with the businesses. You can also get email alerts for any missed chats and can also download previous chat history for any references.
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  10. Sergey StukovCo-Founder, UserEcho · Written
    Sergey Stukov made this product
    GetInChat meets your requirements, also note that we have very responsive and committed support team and we are able to implement new ideas fast.
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  11. Vineet GuptaInternet Technologies Evangelist · Written
    After trying out a dozen live chat options and failing miserably, I finally settled for ProProfs Chat. It only requires a simple “copy-paste” on a page where you intend to have the chat option and you are good to go. Running a flower delivery business, our job is to help our customers select the best quality flowers for different occasions. Now with ProProfs Chat, my customer support team can clearly monitor the pages that users navigate on our website that opened up possibilities for sending proactive chat invitations. And thankfully, our website engagement shot up by 5% within two weeks of installing this live chat option. Canned responses is another feature that I am encouraging these days, given how repetitive the queries can become sometimes.
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  12. 2
    Zopim

    Live chat, lets you talk to visitors on your website

    Ali Anil CANFounder @Horouz · Written
    Zendesk Chat (formerly Zopim) is a nice choice for offering Live Chat to your visitors. It meets all your requirements that you mentioned in the description of your question. (tickets through integration with Zendesk Support Module). Free subscription provides 1 concurrent chat and 14 days chat history but; not the triggers ('auto popup bots') & Departments ('multi-agent collaboration')
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  13. Qaunain MeghjeeHead of Technology @ Level39 · Written
    If you want to get up and running quick and cheap Tawk.to is a good solution. Of course there are some tools more powerful but this one does the basics and more.
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  14. 1
    Kommunicate

    A human + bot hybrid customer support platform

    Parth ShrivastavaAll Things B2B Marketing · Written
    It is an intelligent live chat powered support tool. Easy to integrate and comes with a free plan. Also, you can use custom bots along with chat in Kommunicate.
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