Qaunain Meghjee
Qaunain MeghjeeHead of Technology @ Level39

What's the best live chat tool for websites?

Looking for a good live chat tool for a website, bonus if it's cost effective. I know @Intercom is the business and noticed there are lots of cool competitors like @crisp_im. Main feature set should include auto popups bots, multi-agent collaboration, integration into a support ticketing system (if there isn't that tracking system built in) and ability to capture respondents details automatically.
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24 recommended
  1. 83
    Drift 2.0

    A scalable way to talk to your customers

    I am using the Drift free plan and am quite happy with it. I think it satisfies all your requirements (except maybe for specific support tickets).
    CommentsShare
    tomkuhn
    tomkuhnFounder, mynextco · Written
    Drift has been pretty solid. I am still on the free plan, but considering the paid version.
    CommentsShare
  2. 63
    Chaport

    A beautiful, simple live chat for websites.✨

    Alex Shvalev
    Alex Shvalev9CEO & Co-founder, Chaport Live Chat · Written
    Alex Shvalev made this product
    Chaport is a beautiful, simple live chat, with premium quality and affordable price. It has the Forever Free Plan for 5 operators and beautiful apps for Mac, Windows, Web, iOS & Android. You can integrate Chaport with 750+ apps using Zapier or its API.
    CommentsShare
    Just discovered it and already love it! Super easy to use.
    CommentsShare
  3. 47
    Smallchat Beta

    Slack integration for chatting with visitors to your website

    For simple chat - if you use Slack
    CommentsShare
    JeanBaptiste Reynaud
    JeanBaptiste ReynaudWeb and java developer · Written
    super integration in slack, and you can do a lot of things within the free version
    CommentsShare
  4. 21
    Dashly.io (ex. Carrrot.io)

    Turn visitors into customers with data driven conversation

    Roman Eaton
    Roman Eaton4Dashly live chat FREE is live🔥 · Written
    Roman Eaton made this product
    It helped us to launch here. We tracked users and pushed them forward to the sign up form, then monitored users in order to choose the most active and contact with them personally. It also helped to receive feedback from early users for faster fixing small bugs and for setting objectives to roadmap if the requests are really important and valuable
    CommentsShare
  5. Ilya Azovtsev 💌+🤖=🚀
    Ilya Azovtsev 💌+🤖=🚀6Help sales team close more in less time · Written
    We use this for our needs, and it's super-cool, it gives a lot of opportunities
    CommentsShare
    Davis
    DavisFounder at Flowhance · Written
    This is one of the best live chats I've ever seen. Flexible too
    CommentsShare
    Ureeda Asim
    Ureeda AsimContent Creator | Content Marketer · Written
    I have found intercom to be the best app for live chat in the market. It's efficient, easy to use and has nominal pricing as compared to other applications. I've been using Intercom for the B2B market for over a year. There have been times when website visitors actually enquired about the live chat tool in use and said that it truly helped them get a better understanding of the product itself. :)
    CommentsShare
  6. 11
    LiveChat

    Premium live chat and help desk software for business.

    Daria Zwierz
    Daria Zwierz21Online Community Enthusiast · Edited
    LiveChat is the best tool to catch and convert leads. It comes with over 130 integrations with most popular services that allow automating various tasks. A big plus is the simplicity of use.
    CommentsShare
  7. Vineet Gupta
    Vineet GuptaInternet Technologies Evangelist · Written
    After trying out a dozen live chat options and failing miserably, I finally settled for ProProfs Chat. It only requires a simple “copy-paste” on a page where you intend to have the chat option and you are good to go. Running a flower delivery business, our job is to help our customers select the best quality flowers for different occasions. Now with ProProfs Chat, my customer support team can clearly monitor the pages that users navigate on our website that opened up possibilities for sending proactive chat invitations. And thankfully, our website engagement shot up by 5% within two weeks of installing this live chat option. Canned responses is another feature that I am encouraging these days, given how repetitive the queries can become sometimes.
    CommentsShare
    Jason Grills made this product
    Easy, fast and responsive. Providing instant answers has become a lot simpler with ProProfs Chat. Our operators are easily able to provide personalized support with features like real-time visitor monitoring and access to chat transcripts.
    CommentsShare
  8. 9
    HelpCrunch

    Customer Communication tool for Support, Marketing & Sales

    Ilya Azovtsev 💌+🤖=🚀
    Ilya Azovtsev 💌+🤖=🚀6Help sales team close more in less time · Written
    These guys are making a great stuff, Nice UX/UI - totally worth to check
    CommentsShare
    Daniil Kopilevych
    Daniil KopilevychGrowth Manager at HelpCrunch · Written
    Daniil Kopilevych made this product
    HelpCrunch provides the most customizable live chat widget. Try it out on your website for free https://helpcrunch.com/live-chat...
    CommentsShare
  9. 7
    Kommunicate

    A human + bot hybrid customer support platform

    Parth Shrivastava
    Parth ShrivastavaAll Things B2B Marketing · Written
    It is an intelligent live chat powered support tool. Easy to integrate and comes with a free plan. Also, you can use custom bots along with chat in Kommunicate.
    CommentsShare
  10. 3
    User.com

    Affordable marketing automation with 5 minute setup

    In addition to the others listed, I'd add UserEngage to the list. They've got a lot of 'me too' features, but it makes it a full stack for live chat AND marketing automation.
    CommentsShare
    Basilakis
    BasilakisCEO of CREATIVEG · Written
    I am also recommending User Engage ( user.com now ). The tool and the automation rules are amazing.
    CommentsShare
  11. 4
    Freshchat

    Catch 'em all. Keep 'em all.

    Arun Sathiya
    Arun Sathiya5Happiness Engineer, Automattic · Written
    Great product + generous free tier. Disclosure: I work with the team on launch and marketing.
    CommentsShare
  12. I've lately been using ConvertFox and I'm pretty impressed!
    CommentsShare
  13. 2
    Interakt

    Capture, Engage & Retain everyone on your Website.

    Naman Bhutani
    Naman BhutaniSales Specialist · Written
    You could try out Interakt, it's more like Intercom only and meets your requirements of Auto Pop-ups, multi-agent collaboration, integrated support system, automated lead capture. It has some more cool apps you could use too. Hope it helps.. :)
    Comments (2)Share
  14. faasthelp will be the right choice for all SMB's and startups as it is simple and easy customer support software having live chat, knowledge base as well ticketing system and all in a single window. • In FAQ customers can get the answers to their queries in the required category, the search option is also available for the right question by giving a right keyword. Businesses can even add images and videos to the answers which will help customers to understand the answers easily and can make the answers private or public based on requirement. Public answers can be viewed by everyone whereas private can be viewed only by the staff of the company. • In simple ticketing system, customers can log and create a ticket as well as track those tickets to know the status of the tickets. Businesses can add unlimited Agents/employees to support your business at no additional cost. • Live chat feature where customers can directly have a chat with the businesses. You can also get email alerts for any missed chats and can also download previous chat history for any references.
    CommentsShare
  15. Sergey Stukov
    Sergey StukovCo-Founder, UserEcho · Written
    Sergey Stukov made this product
    GetInChat meets your requirements, also note that we have very responsive and committed support team and we are able to implement new ideas fast.
    CommentsShare
  16. 2
    Zopim

    Live chat, lets you talk to visitors on your website

    Ali Anil CAN
    Ali Anil CANFounder @Horouz · Written
    Zendesk Chat (formerly Zopim) is a nice choice for offering Live Chat to your visitors. It meets all your requirements that you mentioned in the description of your question. (tickets through integration with Zendesk Support Module). Free subscription provides 1 concurrent chat and 14 days chat history but; not the triggers ('auto popup bots') & Departments ('multi-agent collaboration')
    CommentsShare
  17. Qaunain Meghjee
    Qaunain MeghjeeHead of Technology @ Level39 · Written
    If you want to get up and running quick and cheap Tawk.to is a good solution. Of course there are some tools more powerful but this one does the basics and more.
    CommentsShare
  18. 1
    Chatra

    Talk to your website visitors- live chat software done right

    Alex Trup
    Alex TrupCo-founder at Kaneoh.com · Written
    Chatra’s Free Tier is a great place to start and I’ve used the same instance across a few websites. The premium features also come at a reasonable price, although I think many startups won’t need to upgrade.
    CommentsShare
  19. Prabhjot Singh
    Prabhjot SinghI am a Digital Marketing Executive · Written
    Enhance your #Cx by integrating this Chat-bot tool that helps in replying quickly even in different languages. it can store the answers for future queries as well so that the Average Handling time reduces as less as possible. It Understands multiple languages and even the local language of a particular query. Go ahead with this tool
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  20. João Vicente Farias Santos
    João Vicente Farias SantosI help companies grow in the web · Written
    great features, incredible support, affordable price!
    CommentsShare