What's the best live chat tool for websites?

I am using the Drift free plan and am quite happy with it. I think it satisfies all your requirements (except maybe for specific support tickets).

Drift has been pretty solid. I am still on the free plan, but considering the paid version.

Chaport is a beautiful, simple live chat, with premium quality and affordable price. It has the Forever Free Plan for 5 operators and beautiful apps for Mac, Windows, Web, iOS & Android. You can integrate Chaport with 750+ apps using Zapier or its API.

Just discovered it and already love it! Super easy to use.

For simple chat - if you use Slack

super integration in slack, and you can do a lot of things within the free version

It helped us to launch here. We tracked users and pushed them forward to the sign up form, then monitored users in order to choose the most active and contact with them personally. It also helped to receive feedback from early users for faster fixing small bugs and for setting objectives to roadmap if the requests are really important and valuable

We use this for our needs, and it's super-cool, it gives a lot of opportunities

This is one of the best live chats I've ever seen. Flexible too

I have found intercom to be the best app for live chat in the market. It's efficient, easy to use and has nominal pricing as compared to other applications. I've been using Intercom for the B2B market for over a year. There have been times when website visitors actually enquired about the live chat tool in use and said that it truly helped them get a better understanding of the product itself. :)

LiveChat is the best tool to catch and convert leads. It comes with over 130 integrations with most popular services that allow automating various tasks. A big plus is the simplicity of use.

After trying out a dozen live chat options and failing miserably, I finally settled for ProProfs Chat. It only requires a simple “copy-paste” on a page where you intend to have the chat option and you are good to go. Running a flower delivery business, our job is to help our customers select the best quality flowers for different occasions. Now with ProProfs Chat, my customer support team can clearly monitor the pages that users navigate on our website that opened up possibilities for sending proactive chat invitations. And thankfully, our website engagement shot up by 5% within two weeks of installing this live chat option. Canned responses is another feature that I am encouraging these days, given how repetitive the queries can become sometimes.

Easy, fast and responsive. Providing instant answers has become a lot simpler with ProProfs Chat. Our operators are easily able to provide personalized support with features like real-time visitor monitoring and access to chat transcripts.

Hey Qaunain! You can give ProProfs Chat a try. These guys have auto chat popups, bot (recently added), multiple agent collaboration, you can integrate its native ticketing app or use the built-in chat ticket feature too. Besides that, you’ll also be able to capture visitor details automatically thanks to its visitor monitoring system. Moreover, it’s pretty easy to add and get started with your support process.

These guys are making a great stuff, Nice UX/UI - totally worth to check

HelpCrunch provides the most customizable live chat widget. Try it out on your website for free https://helpcrunch.com/live-chat...

It is an intelligent live chat powered support tool. Easy to integrate and comes with a free plan. Also, you can use custom bots along with chat in Kommunicate.

Great product + generous free tier. Disclosure: I work with the team on launch and marketing.

In addition to the others listed, I'd add UserEngage to the list. They've got a lot of 'me too' features, but it makes it a full stack for live chat AND marketing automation.

I am also recommending User Engage ( user.com now ). The tool and the automation rules are amazing.

I've lately been using ConvertFox and I'm pretty impressed!

You could try out Interakt, it's more like Intercom only and meets your requirements of Auto Pop-ups, multi-agent collaboration, integrated support system, automated lead capture. It has some more cool apps you could use too. Hope it helps.. :)

faasthelp will be the right choice for all SMB's and startups as it is simple and easy customer support software having live chat, knowledge base as well ticketing system and all in a single window. • In FAQ customers can get the answers to their queries in the required category, the search option is also available for the right question by giving a right keyword. Businesses can even add images and videos to the answers which will help customers to understand the answers easily and can make the answers private or public based on requirement. Public answers can be viewed by everyone whereas private can be viewed only by the staff of the company. • In simple ticketing system, customers can log and create a ticket as well as track those tickets to know the status of the tickets. Businesses can add unlimited Agents/employees to support your business at no additional cost. • Live chat feature where customers can directly have a chat with the businesses. You can also get email alerts for any missed chats and can also download previous chat history for any references.

GetInChat meets your requirements, also note that we have very responsive and committed support team and we are able to implement new ideas fast.

great features, incredible support, affordable price!

Zendesk Chat (formerly Zopim) is a nice choice for offering Live Chat to your visitors. It meets all your requirements that you mentioned in the description of your question. (tickets through integration with Zendesk Support Module). Free subscription provides 1 concurrent chat and 14 days chat history but; not the triggers ('auto popup bots') & Departments ('multi-agent collaboration')

If you want to get up and running quick and cheap Tawk.to is a good solution. Of course there are some tools more powerful but this one does the basics and more.

Chatra’s Free Tier is a great place to start and I’ve used the same instance across a few websites. The premium features also come at a reasonable price, although I think many startups won’t need to upgrade.

Enhance your #Cx by integrating this Chat-bot tool that helps in replying quickly even in different languages. it can store the answers for future queries as well so that the Average Handling time reduces as less as possible. It Understands multiple languages and even the local language of a particular query. Go ahead with this tool