Qaunain Meghjee
Qaunain MeghjeeHead of Technology @ Level39

What's the best live chat tool for websites?

Looking for a good live chat tool for a website, bonus if it's cost effective. I know @Intercom is the business and noticed there are lots of cool competitors like @crisp_im. Main feature set should include auto popups bots, multi-agent collaboration, integration into a support ticketing system (if there isn't that tracking system built in) and ability to capture respondents details automatically.
24 recommended
  1. 83
    Drift Prospector

    Connect with more buyers, faster

    I am using the Drift free plan and am quite happy with it. I think it satisfies all your requirements (except maybe for specific support tickets).
    tomkuhnFounder, mynextco · Written
    Drift has been pretty solid. I am still on the free plan, but considering the paid version.
  2. 63

    A beautiful, simple live chat for websites.✨

    Alex Shvalev
    Alex ShvalevCEO & Co-founder, Chaport Live Chat · Written
    Alex Shvalev made this product
    Chaport is a beautiful, simple live chat, with premium quality and affordable price. It has the Forever Free Plan for 5 operators and beautiful apps for Mac, Windows, Web, iOS & Android. You can integrate Chaport with 750+ apps using Zapier or its API.
    Just discovered it and already love it! Super easy to use.
  3. 47
    Smallchat Beta

    Slack integration for chatting with visitors to your website

    Sam Rye
    Sam RyePractitioner of Social & Enviro Regen · Written
    For simple chat - if you use Slack
    JeanBaptiste Reynaud
    JeanBaptiste ReynaudWeb and java developer · Written
    super integration in slack, and you can do a lot of things within the free version
  4. 21 (ex.

    Turn visitors into customers with data driven conversation

    Roman Eaton
    Roman EatonDashly Chatbot is live today! · Written
    Roman Eaton made this product
    It helped us to launch here. We tracked users and pushed them forward to the sign up form, then monitored users in order to choose the most active and contact with them personally. It also helped to receive feedback from early users for faster fixing small bugs and for setting objectives to roadmap if the requests are really important and valuable
  5. 13
    An all-new Intercom

    A bold aesthetic. Simplified navigation. Faster workflows.

    We use this for our needs, and it's super-cool, it gives a lot of opportunities
    DavisFounder at Flowhance · Written
    This is one of the best live chats I've ever seen. Flexible too
    Ureeda Asim
    Ureeda AsimContent Creator | Content Marketer · Written
    I have found intercom to be the best app for live chat in the market. It's efficient, easy to use and has nominal pricing as compared to other applications. I've been using Intercom for the B2B market for over a year. There have been times when website visitors actually enquired about the live chat tool in use and said that it truly helped them get a better understanding of the product itself. :)
  6. 12
    LiveChat for Slack

    Move chats to Slack and talk to clients wherever you want

    Daria Zabój
    Daria ZabójContent designer · Edited
    LiveChat is the best tool to catch and convert leads. It comes with over 130 integrations with most popular services that allow automating various tasks. A big plus is the simplicity of use.
  7. 12
    ProProfs Live Chat Software
    Vineet Gupta
    Vineet GuptaInternet Marketing Strategist · Written
    After trying out a dozen live chat options and failing miserably, I finally settled for ProProfs Chat. It only requires a simple “copy-paste” on a page where you intend to have the chat option and you are good to go. Running a flower delivery business, our job is to help our customers select the best quality flowers for different occasions. Now with ProProfs Chat, my customer support team can clearly monitor the pages that users navigate on our website that opened up possibilities for sending proactive chat invitations. And thankfully, our website engagement shot up by 5% within two weeks of installing this live chat option. Canned responses is another feature that I am encouraging these days, given how repetitive the queries can become sometimes.
    Jason Grills
    Jason GrillsCustomer & Product Growth Manager · Written
    Jason Grills made this product
    Easy, fast and responsive. Providing instant answers has become a lot simpler with ProProfs Chat. Our operators are easily able to provide personalized support with features like real-time visitor monitoring and access to chat transcripts.
    Amit Yadav
    Amit YadavSaaS Product | Growth | Marketing · Written
    Hey Qaunain! You can give ProProfs Chat a try. These guys have auto chat popups, bot (recently added), multiple agent collaboration, you can integrate its native ticketing app or use the built-in chat ticket feature too. Besides that, you’ll also be able to capture visitor details automatically thanks to its visitor monitoring system. Moreover, it’s pretty easy to add and get started with your support process.
  8. 9

    Customer communication tool for support, marketing & sales

    These guys are making a great stuff, Nice UX/UI - totally worth to check
    Daniil Kopilevych
    Daniil KopilevychSaaS Growth Marketer · Written
    Daniil Kopilevych made this product
    HelpCrunch provides the most customizable live chat widget. Try it out on your website for free
  9. 7

    A human + bot hybrid customer support platform

    Parth Shrivastava
    Parth ShrivastavaAll Things B2B Marketing · Written
    It is an intelligent live chat powered support tool. Easy to integrate and comes with a free plan. Also, you can use custom bots along with chat in Kommunicate.
  10. 5
    Freshping by Freshworks

    Free forever website monitoring & status pages 🤩

    ArunHappiness Engineer, Automattic · Written
    Great product + generous free tier. Disclosure: I work with the team on launch and marketing.
  11. 3

    Affordable marketing automation with 5 minute setup

    Sam Rye
    Sam RyePractitioner of Social & Enviro Regen · Written
    In addition to the others listed, I'd add UserEngage to the list. They've got a lot of 'me too' features, but it makes it a full stack for live chat AND marketing automation.
    BasilakisCEO of CREATIVEG · Written
    I am also recommending User Engage ( now ). The tool and the automation rules are amazing.
  12. 3
    Sam Rye
    Sam RyePractitioner of Social & Enviro Regen · Written
    I've lately been using ConvertFox and I'm pretty impressed!
  13. 2

    Capture, Engage & Retain everyone on your Website.

    Naman Bhutani
    Naman BhutaniSales Specialist · Written
    You could try out Interakt, it's more like Intercom only and meets your requirements of Auto Pop-ups, multi-agent collaboration, integrated support system, automated lead capture. It has some more cool apps you could use too. Hope it helps.. :)
    Comments (2)Share
  14. 2
    faasthelp will be the right choice for all SMB's and startups as it is simple and easy customer support software having live chat, knowledge base as well ticketing system and all in a single window. • In FAQ customers can get the answers to their queries in the required category, the search option is also available for the right question by giving a right keyword. Businesses can even add images and videos to the answers which will help customers to understand the answers easily and can make the answers private or public based on requirement. Public answers can be viewed by everyone whereas private can be viewed only by the staff of the company. • In simple ticketing system, customers can log and create a ticket as well as track those tickets to know the status of the tickets. Businesses can add unlimited Agents/employees to support your business at no additional cost. • Live chat feature where customers can directly have a chat with the businesses. You can also get email alerts for any missed chats and can also download previous chat history for any references.
  15. 3
    Sergey Stukov
    Sergey StukovCo-Founder of Linkhub, UserEcho · Written
    Sergey Stukov made this product
    GetInChat meets your requirements, also note that we have very responsive and committed support team and we are able to implement new ideas fast.
  16. 2

    Support customers on 11 channels including Instagram

    João Vicente Farias Santos
    João Vicente Farias SantosI help companies grow in the web · Written
    great features, incredible support, affordable price!
  17. 2

    Live chat, lets you talk to visitors on your website

    Ali Anil CAN
    Ali Anil CANFounder @Horouz · Written
    Zendesk Chat (formerly Zopim) is a nice choice for offering Live Chat to your visitors. It meets all your requirements that you mentioned in the description of your question. (tickets through integration with Zendesk Support Module). Free subscription provides 1 concurrent chat and 14 days chat history but; not the triggers ('auto popup bots') & Departments ('multi-agent collaboration')
  18. 1
    Qaunain Meghjee
    Qaunain MeghjeeHead of Technology @ Level39 · Written
    If you want to get up and running quick and cheap is a good solution. Of course there are some tools more powerful but this one does the basics and more.
  19. 1

    Blockchain development from months to minutes

    Alex Trup
    Alex TrupCo-founder at Rolo Secure Chat · Written
    Chatra’s Free Tier is a great place to start and I’ve used the same instance across a few websites. The premium features also come at a reasonable price, although I think many startups won’t need to upgrade.
  20. 1
    Self learning Intelligent Chat-Bot
    Prabhjot Singh
    Prabhjot SinghI am a Digital Marketing Executive · Written
    Enhance your #Cx by integrating this Chat-bot tool that helps in replying quickly even in different languages. it can store the answers for future queries as well so that the Average Handling time reduces as less as possible. It Understands multiple languages and even the local language of a particular query. Go ahead with this tool