What's the best live chat tool for websites?
- I am using the Drift free plan and am quite happy with it. I think it satisfies all your requirements (except maybe for specific support tickets).
- Dan LondonVP of REV MKTG, Bandwidth
Great tool that has helped us increase our leads by 3x and reduce support requests handled by the sales team.
- Matt Pliszkadiscovering SaaS apps at pickSaaS.com
Drift is a great complex platform to support your sales, especially interesting for more demanding customers.
- Alex Shvalev8CEO & Co-founder, Chaport Live Chat · WrittenAlex Shvalev made this productChaport is a beautiful, simple live chat, with premium quality and affordable price. It has the Forever Free Plan for 5 operators and beautiful apps for Mac, Windows, Web, iOS & Android. You can integrate Chaport with 750+ apps using Zapier or its API.
- Greg StoneOwner & Designer at ChampKid Design
Easy setup and installation. Using it for our ecommerce store Pacific Outbound Clothing Co. We've been bouncing around multiple chat apps and each one has their own little quirks that we didn't like on mobile. But this one has proven to stand above them all. Looks great on the website and just worked. The backend dashboard could use a little color -it's all just very white- but that's just me. I think this product is going places.
- Beth FiedlerHappy Entrepreneur w a PH product 🙌
Thanks very much for sharing this simple yet effective tool with the PH community. Will recommend Chaport to those who are looking for this. Congrats and Thank You! 👍👍👍
- Arun Sathiya4Happiness Engineer, Automattic · WrittenGreat product + generous free tier. Disclosure: I work with the team on launch and marketing.
- Arun SathiyaHappiness Engineer, Automattic
This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.
- Learn UXUX Practitioner & College Professor
Nice design. Nice support staff. might be good to have easy to find case studies to give the rich feature set more context.
- Naman BhutaniSales Specialist · WrittenYou could try out Interakt, it's more like Intercom only and meets your requirements of Auto Pop-ups, multi-agent collaboration, integrated support system, automated lead capture. It has some more cool apps you could use too. Hope it helps.. :)
- J_SahaniDirector, PDG & Founder, Mailautic
Not sure what's wrong but nothing is working on the dashboard and integration on my app, even there status page is not working.
Waiting for them to fix this issue asap.
- In A Flash LaserFounder, In A Flash Laser
I was hoping to try this app since it looks like it does everything we want for a lower cost than competition. Sadly the site is down.
- Matt Pliszkadiscovering SaaS apps at pickSaaS.com
A really great extensive automation software focused on providing you with multiple functionality automating your daily connections with customers using different channels.
- Ilya Azovtsev 💌+🤖=🚀5Help sales team close more in less time · WrittenWe use this for our needs, and it's super-cool, it gives a lot of opportunities
- Swetha SharmaFaasthelp · Writtenfaasthelp will be the right choice for all SMB's and startups as it is simple and easy customer support software having live chat, knowledge base as well ticketing system and all in a single window. • In FAQ customers can get the answers to their queries in the required category, the search option is also available for the right question by giving a right keyword. Businesses can even add images and videos to the answers which will help customers to understand the answers easily and can make the answers private or public based on requirement. Public answers can be viewed by everyone whereas private can be viewed only by the staff of the company. • In simple ticketing system, customers can log and create a ticket as well as track those tickets to know the status of the tickets. Businesses can add unlimited Agents/employees to support your business at no additional cost. • Live chat feature where customers can directly have a chat with the businesses. You can also get email alerts for any missed chats and can also download previous chat history for any references.
- Sergey StukovCo-Founder, UserEcho · WrittenSergey Stukov made this productGetInChat meets your requirements, also note that we have very responsive and committed support team and we are able to implement new ideas fast.
- Vineet GuptaInternet Technologies Evangelist · WrittenAfter trying out a dozen live chat options and failing miserably, I finally settled for ProProfs Chat. It only requires a simple “copy-paste” on a page where you intend to have the chat option and you are good to go. Running a flower delivery business, our job is to help our customers select the best quality flowers for different occasions. Now with ProProfs Chat, my customer support team can clearly monitor the pages that users navigate on our website that opened up possibilities for sending proactive chat invitations. And thankfully, our website engagement shot up by 5% within two weeks of installing this live chat option. Canned responses is another feature that I am encouraging these days, given how repetitive the queries can become sometimes.
- Ali Anil CANFounder @Horouz · WrittenZendesk Chat (formerly Zopim) is a nice choice for offering Live Chat to your visitors. It meets all your requirements that you mentioned in the description of your question. (tickets through integration with Zendesk Support Module). Free subscription provides 1 concurrent chat and 14 days chat history but; not the triggers ('auto popup bots') & Departments ('multi-agent collaboration')
- Matt Pliszkadiscovering SaaS apps at pickSaaS.com
One of those user-friendly, simple live chat apps, especially useful for one-person teams looking for a freemium live chat solution. An auto translation feature might turn out really useful for those running their business in multiple regions.
- Qaunain MeghjeeHead of Technology @ Level39 · WrittenIf you want to get up and running quick and cheap Tawk.to is a good solution. Of course there are some tools more powerful but this one does the basics and more.
- Parth ShrivastavaAll Things B2B Marketing · WrittenIt is an intelligent live chat powered support tool. Easy to integrate and comes with a free plan. Also, you can use custom bots along with chat in Kommunicate.
- Chetan RChethStudios
Curious to know the roadmap for this. More key differentiators should be added to the product. Will update this review when I actually test it out.
- Syed Zainul HaqueAssistant Marketing Manager,Conversion B
It has good analytics in place and allows you to have personalized customer support and use bots as well
