Shaan Puriceo, Monkey Inferno

What's the best tool to give users a way to report issues & make feature requests?

Aggregate user requests/bug reports so we don't get the same report 10x
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11 recommended
  1. 28
    Trello

    Organize anything, together

    With commenting, voting and an easy interface, Trello is actually pretty amazing for this.
    CommentsShare
    Arun Sathiya4Happiness Engineer, Automattic · Written
    Trello could be a bit baffling to use initially, but if you get the hang of it, it's a powerful tool.
    CommentsShare
    Fanny BerringtonLet's make this world better. · Written
    I agree with the guys about the recommendation. This tool is really user-friendly and copes well with any task.
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    • Nick AllenHead of Marketing at FileInvite | Kiwi

      Brilliant for managing all your project backlogs in a Kanban fashion. Including a list for the DIY tasks around the house.

      As a Marketer I use this daily to manage workflow, sort ideas around future content and prioritize my activities. My team collaborate and report using handy integrations with Google and we use it as a Customer service and Sales script repository to store links to docs and how-to videos.

    • chuchuDeveloper, Andela

      Trello has helped me organize my projects for a while now. Since I work as a software engineer. An example of my boards is sort of where I create tasks then I classify them according to their current position on the sprint. For example I have tasks in different cards such as Icebox, Backlog, Current Iteration and Done. I have set deadlines all ranging from 2 weeks to someday :(. Overall a great product!

  2. 10
    Canny

    The easiest way to collect & manage feedback

    ShivMake, break and ship. · Written
    The design is amazing. Seamless integration (web & iOS).
    Comments (1)Share
    Arun Sathiya4Happiness Engineer, Automattic · Written
    Canny is a wonderful choice. Beautiful experience.
    CommentsShare
    Tkachenko Arthur 🇺🇦Building a tools for Food Tech projects · Written
    Only Canny have a "swag" for doing this!
    CommentsShare
  3. 9
    UserVoice

    The best way to collect, rank, and act on customer feedback

    Ryan Hoover80Founder, Product Hunt · Written
    UserVoice is a long-time player in this space for collecting bugs, questions, and feature requests from your users. One of the best features is their single sign-on which makes it easy to integrate your product's existing login and user account identity.
    CommentsShare
    Arun Sathiya4Happiness Engineer, Automattic · Written
    I've used UserVoice to report various features to Buffer. I love how easy it is to use.
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    • Matt Pliszkadiscovering SaaS apps at pickSaaS.com

      UserVoice has been built with the teams creating products in mind, it's ability to connect users' feedback with the product development process is just great and makes it quite an essential app for each product team.

  4. 3
    Ora

    Agile task management, kanban, scrum, sprints and timers

    Ora looks pretty good for this. It's a super flexible project management app, and has some generous plans.
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  5. 2
    Instabug

    Bug reporting and In-app feedback for mobile apps

    Disclaimer: I'm one of the founders of Instabug. If we're talking mobile apps, we can definitely help with that! Some of the top apps (www.instabug.com/customers) are already using Instabug to squash bugs and speed up their product development process. Very briefly, we offer a lightweight SDK where your users/testers can report bugs, send feedback or suggest features directly from your app. And we capture tons of device and user details to help you triage them quickly. Would love to get your feedback once you try it out =)
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    • magical , powerful and helpful SDK

      but the priceing for small startups some how big to pay monthly , i know the price for features we use is good but for startups may make some problems , i think you need to make some packes for them with more good offer

  6. 2
    Pipefy

    Workflows & process management for startups

    Raphael CostaHead of Platform at Pipefy · Written
    Raphael Costa made this product
    Coments, public form and automated messages
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    • James FutheyProduct Design Consultant

      Wonderful product. Was one of my favorites, even though it had tons of bugs in it's first year, was happy to pay.

      Then one of those bugs broke my account. Customer support is unresponsive / slow / sometimes just closes your ticket and doesn't bother responding to basic problems like "I can't update my payment details".

      Then they lost all my data. So, yeah. Wonderful product, until I had to deal with Pipefy's support team, and they lost all my data.

    • charles leeCo-Founder, CoderSchool

      I went back to Trello because of interface snappiness, but I do find myself missing some of the features of Pipefy.

  7. 3
    IC Project

    Simple but useful project management system

    Kanban boards, comments, chat, file sharing and so on
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    Mike made this product
    I agree. This tool organize all. Fantastic chat and time tracking makes him best
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  8. Craft looks pretty hard to go past for this use case too.
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  9. 1
    GitHub Projects

    GitHub takes on Trello with new project management tools

    Dhananjay YadavGrowth Hacking and Performance Marketing · Written
    I prefer making feature requests and issue tracking on GitHub
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  10. 1
    Zendesk

    Software for better customer service.

    Michael DengSoftware Developer · Written
    Zendesk is one of the industry stalwarts for this kind of stuff. It's a great product for direct customer interaction, support and feedback. It's scales really well and it has SSO.
    CommentsShare
  11. Vitaliy VerbenkoRegular Canadian guy · Written
    Vitaliy Verbenko made this product
    Helprace is ideal for issue management and feature requests. To avoid getting multiple submissions, you can easily merge them together. There are also activity feeds and moderation (pre and post) and agent collision detection. You can also customize your portal with CSS and header/footer html. The best part is that you can lock issues or feature requests when they have been "completed" or "rejected". Locking them prevents users from leaving a comment or voting for them when they are completed.
    CommentsShare