Shaan Puri
Shaan Puriceo of bebo (acquired by Amazon)

What's the best tool to give users a way to report issues & make feature requests?

Aggregate user requests/bug reports so we don't get the same report 10x
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17 recommended
  1. 28
    Trello

    Organize anything, together

    With commenting, voting and an easy interface, Trello is actually pretty amazing for this.
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    Arun Sathiya
    Arun Sathiya5Happiness Engineer, Automattic · Written
    Trello could be a bit baffling to use initially, but if you get the hang of it, it's a powerful tool.
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    Fanny Berrington
    Fanny BerringtonLet's make this world better. · Written
    I agree with the guys about the recommendation. This tool is really user-friendly and copes well with any task.
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  2. 10
    Canny

    The easiest way to collect & manage feedback

    Shiv
    ShivMake, break and ship. · Written
    The design is amazing. Seamless integration (web & iOS).
    Comments (1)Share
    Arun Sathiya
    Arun Sathiya5Happiness Engineer, Automattic · Written
    Canny is a wonderful choice. Beautiful experience.
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    Tkachenko Arthur ~UA~
    Tkachenko Arthur ~UA~Building code for Food Tech projects · Written
    Only Canny have a "swag" for doing this!
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  3. 9
    UserVoice

    The best way to collect, rank, and act on customer feedback

    Ryan Hoover
    Ryan Hoover85Founder, Product Hunt · Written
    UserVoice is a long-time player in this space for collecting bugs, questions, and feature requests from your users. One of the best features is their single sign-on which makes it easy to integrate your product's existing login and user account identity.
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    Arun Sathiya
    Arun Sathiya5Happiness Engineer, Automattic · Written
    I've used UserVoice to report various features to Buffer. I love how easy it is to use.
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  4. 3
    Ora

    Agile task management, kanban, scrum, sprints and timers

    Ora looks pretty good for this. It's a super flexible project management app, and has some generous plans.
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  5. 2
    Instabug

    Bug reporting and In-app feedback for mobile apps

    Disclaimer: I'm one of the founders of Instabug. If we're talking mobile apps, we can definitely help with that! Some of the top apps (www.instabug.com/customers) are already using Instabug to squash bugs and speed up their product development process. Very briefly, we offer a lightweight SDK where your users/testers can report bugs, send feedback or suggest features directly from your app. And we capture tons of device and user details to help you triage them quickly. Would love to get your feedback once you try it out =)
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  6. 2
    Pipefy

    Workflows & process management for startups

    Raphael Costa
    Raphael CostaHead of Platform at Pipefy · Written
    Raphael Costa made this product
    Coments, public form and automated messages
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  7. 3
    IC Project

    Simple but useful project management system

    Kanban boards, comments, chat, file sharing and so on
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    Mike made this product
    I agree. This tool organize all. Fantastic chat and time tracking makes him best
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  8. Niveditha
    Niveditha3Product enthusiast · Written
    hellonext does just this! It gathers and organizes your user feedback for you. It comes with an upvoting feature which reduces repetitive feedback problem and automatically keeps the interested users updated with the product releases. Some of the other features include public roadmaps and automated user engagement. The customer support is pretty responsive to their customers as well.
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    I tried comparing as many feature request management tools as I could. Hellonext is honestly the most cost effective compared to others in the market. It's much cheaper than uservoice, trello or canny and gets the job done. You can try out the demo or the free trial they have and see how it works for you.
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  9. Craft looks pretty hard to go past for this use case too.
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  10. 1
    GitHub Projects

    GitHub takes on Trello with new project management tools

    Dhananjay Yadav
    Dhananjay YadavGrowth Marketing| Building Start-ups · Written
    I prefer making feature requests and issue tracking on GitHub
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  11. 1
    Zendesk

    Software for better customer service.

    Michael Deng
    Michael Deng3Software Developer · Written
    Zendesk is one of the industry stalwarts for this kind of stuff. It's a great product for direct customer interaction, support and feedback. It's scales really well and it has SSO.
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  12. Vitaliy Verbenko
    Vitaliy VerbenkoRegular Canadian guy · Written
    Vitaliy Verbenko made this product
    Helprace is ideal for issue management and feature requests. To avoid getting multiple submissions, you can easily merge them together. There are also activity feeds and moderation (pre and post) and agent collision detection. You can also customize your portal with CSS and header/footer html. The best part is that you can lock issues or feature requests when they have been "completed" or "rejected". Locking them prevents users from leaving a comment or voting for them when they are completed.
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  13. Steve McLeod
    Steve McLeodFounder, Feature Upvote · Written
    Feature Upvote helps you track valuable feedback from customers and team members. It lets you easily see what your customers really need, so you can build features that are an instant hit.
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  14. Businesses employ a help desk ticketing system as this customer support tool enables their customer support team to track issues reported by the customer. Agents can even work on the feature requests made by the end user. Our ProProfs Help Desk enables in tracking issues and feature requests, assigning them to the right individual or team, and trigger speedy resolution.
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  15. 1
    Bird Eats Bug

    Perfect bug reports every single time

    Dan Makarov
    Dan MakarovCo-founder at Bird Eats Bug · Written
    Dan Makarov made this product
    For issues you can use Bird, as it will help engineers fix them faster. For feature requests and voting you could use FeatHub (https://feathub.com), which is free.
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  16. 1
    ProProfs Help Desk 2.0

    Help Desk Ticketing Software engineered for customer delight

    ProProfs Helpdesk lets your support agents easily manage all customer-facing inboxes like sales, support, help, billing, etc. and track all customer issues in one shared inbox. It lets you organize, prioritize, discuss, and track customer issues, requests, bugs, incidents, and more all in one place. ProProfs Helpdesk is designed for teams. It consists of numerous collaboration tools, Agents can add internal comments and assign tickets to teams. ProProfs Help Desk also has child tickets, which make it easy for agents to get input from different people or departments. It comes with a 15-day free trial and a forever free plan.
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