Shaan Puri
Shaan Puriceo, Monkey Inferno

What's the best tool to give users a way to report issues & make feature requests?

Aggregate user requests/bug reports so we don't get the same report 10x
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15 recommended
  1. 28
    Trello

    Organize anything, together

    Sam Rye
    Sam Rye11Founder Β· Written
    With commenting, voting and an easy interface, Trello is actually pretty amazing for this.
    CommentsShare
    Arun Sathiya
    Arun Sathiya4Happiness Engineer, Automattic Β· Written
    Trello could be a bit baffling to use initially, but if you get the hang of it, it's a powerful tool.
    CommentsShare
    Fanny Berrington
    Fanny BerringtonLet's make this world better. Β· Written
    I agree with the guys about the recommendation. This tool is really user-friendly and copes well with any task.
    CommentsShare
    • Nick Allen
      Nick AllenHead of Marketing at FileInvite | Kiwi

      Brilliant for managing all your project backlogs in a Kanban fashion. Including a list for the DIY tasks around the house.

      As a Marketer I use this daily to manage workflow, sort ideas around future content and prioritize my activities. My team collaborate and report using handy integrations with Google and we use it as a Customer service and Sales script repository to store links to docs and how-to videos.

      Comments (4)
    • Johnathan Holland
      Johnathan HollandI truly obsess over helping others..

      If you aren't an organized person Trello allows for easy to see visuals that help keep projects on track. The team at Curexe has specifically used it to organize our bugs, new features, staging and production stages of our development.

      Comments (1)
  2. 10
    Canny

    The easiest way to collect & manage feedback

    Shiv
    ShivMake, break and ship. Β· Written
    The design is amazing. Seamless integration (web & iOS).
    Comments (1)Share
    Arun Sathiya
    Arun Sathiya4Happiness Engineer, Automattic Β· Written
    Canny is a wonderful choice. Beautiful experience.
    CommentsShare
    Tkachenko Arthur πŸ‡ΊπŸ‡¦
    Tkachenko Arthur πŸ‡ΊπŸ‡¦Building a tools for Food Tech projects Β· Written
    Only Canny have a "swag" for doing this!
    CommentsShare
  3. 9
    UserVoice

    The best way to collect, rank, and act on customer feedback

    Ryan Hoover
    Ryan Hoover84Founder, Product Hunt Β· Written
    UserVoice is a long-time player in this space for collecting bugs, questions, and feature requests from your users. One of the best features is their single sign-on which makes it easy to integrate your product's existing login and user account identity.
    CommentsShare
    Arun Sathiya
    Arun Sathiya4Happiness Engineer, Automattic Β· Written
    I've used UserVoice to report various features to Buffer. I love how easy it is to use.
    CommentsShare
    • Matt Pliszka
      Matt PliszkaCEO & co-founder @ pickSaaS.com

      UserVoice has been built with the teams creating products in mind, it's ability to connect users' feedback with the product development process is just great and makes it quite an essential app for each product team.

      Comments (0)
  4. 3
    Ora

    Agile task management, kanban, scrum, sprints and timers

    Sam Rye
    Sam Rye11Founder Β· Written
    Ora looks pretty good for this. It's a super flexible project management app, and has some generous plans.
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  5. 2
    Instabug

    Bug reporting and In-app feedback for mobile apps

    Disclaimer: I'm one of the founders of Instabug. If we're talking mobile apps, we can definitely help with that! Some of the top apps (www.instabug.com/customers) are already using Instabug to squash bugs and speed up their product development process. Very briefly, we offer a lightweight SDK where your users/testers can report bugs, send feedback or suggest features directly from your app. And we capture tons of device and user details to help you triage them quickly. Would love to get your feedback once you try it out =)
    CommentsShare
    • magical , powerful and helpful SDK

      but the priceing for small startups some how big to pay monthly , i know the price for features we use is good but for startups may make some problems , i think you need to make some packes for them with more good offer

      Comments (0)
  6. 2
    Pipefy

    Workflows & process management for startups

    Raphael Costa
    Raphael CostaHead of Platform at Pipefy Β· Written
    Raphael Costa made this product
    Coments, public form and automated messages
    CommentsShare
    • James Futhey
      James FutheyProduct Design Consultant

      Wonderful product. Was one of my favorites, even though it had tons of bugs in it's first year, was happy to pay.

      Then one of those bugs broke my account. Customer support is unresponsive / slow / sometimes just closes your ticket and doesn't bother responding to basic problems like "I can't update my payment details".

      Then they lost all my data. So, yeah. Wonderful product, until I had to deal with Pipefy's support team, and they lost all my data.

      Comments (0)
    • Hunter Mefford
      Hunter MeffordLiving the dream

      This is the swiss army knife of cloud flexible process management tools covering a broad spectrum of use cases like task management, all of the acronymn things - PM, BPM, BPO, CRM, perhaps even backend for a headless CMS. I have only used it a week but it's already got an easier to use and easier to administer interface w/ more intuitive administration, greater flexibility and more features out of the box than any of the alternatives like Trello, Asana, JIRA, etc. Shocked at reviews which must be from original mvp launch?

      Comments (0)
  7. 3
    IC Project

    Simple but useful project management system

    Kanban boards, comments, chat, file sharing and so on
    CommentsShare
    Mike made this product
    I agree. This tool organize all. Fantastic chat and time tracking makes him best
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  8. Niveditha
    Niveditha4Product enthusiast Β· Written
    hellonext does just this! It gathers and organizes your user feedback for you. It comes with an upvoting feature which reduces repetitive feedback problem and automatically keeps the interested users updated with the product releases. Some of the other features include public roadmaps and automated user engagement. The customer support is pretty responsive to their customers as well.
    CommentsShare
    I tried comparing as many feature request management tools as I could. Hellonext is honestly the most cost effective compared to others in the market. It's much cheaper than uservoice, trello or canny and gets the job done. You can try out the demo or the free trial they have and see how it works for you.
    CommentsShare
  9. Sam Rye
    Sam Rye11Founder Β· Written
    Craft looks pretty hard to go past for this use case too.
    CommentsShare
  10. 1
    GitHub Projects

    GitHub takes on Trello with new project management tools

    Dhananjay Yadav
    Dhananjay YadavGrowth Hacking and Performance Marketing Β· Written
    I prefer making feature requests and issue tracking on GitHub
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  11. 1
    Zendesk

    Software for better customer service.

    Michael Deng
    Michael DengSoftware Developer Β· Written
    Zendesk is one of the industry stalwarts for this kind of stuff. It's a great product for direct customer interaction, support and feedback. It's scales really well and it has SSO.
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  12. Vitaliy Verbenko
    Vitaliy VerbenkoRegular Canadian guy Β· Written
    Vitaliy Verbenko made this product
    Helprace is ideal for issue management and feature requests. To avoid getting multiple submissions, you can easily merge them together. There are also activity feeds and moderation (pre and post) and agent collision detection. You can also customize your portal with CSS and header/footer html. The best part is that you can lock issues or feature requests when they have been "completed" or "rejected". Locking them prevents users from leaving a comment or voting for them when they are completed.
    CommentsShare
  13. Steve McLeod
    Steve McLeodFounder, Feature Upvote Β· Written
    Feature Upvote helps you track valuable feedback from customers and team members. It lets you easily see what your customers really need, so you can build features that are an instant hit.
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  14. Feature requests & voting
    CommentsShare
  15. Businesses employ a help desk ticketing system as this customer support tool enables their customer support team to track issues reported by the customer. Agents can even work on the feature requests made by the end user. Our ProProfs Help Desk enables in tracking issues and feature requests, assigning them to the right individual or team, and trigger speedy resolution.
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