Shaan Puriceo of bebo (acquired by Amazon)

What's the best tool to give users a way to report issues & make feature requests?

Aggregate user requests/bug reports so we don't get the same report 10x
Featured 
20 recommended
  1. 28
    Trello

    Powering millions of teams to work smarter, together.

    Sam RyePractitioner of Social & Enviro Regen · Written
    With commenting, voting and an easy interface, Trello is actually pretty amazing for this.
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    ArunHappiness Engineer, Automattic · Written
    Trello could be a bit baffling to use initially, but if you get the hang of it, it's a powerful tool.
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    Fanny BerringtonLet's make this world better. · Written
    I agree with the guys about the recommendation. This tool is really user-friendly and copes well with any task.
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  2. 10
    Canny

    The easiest way to collect & manage feedback

    ShivMake, break and ship. · Written
    The design is amazing. Seamless integration (web & iOS).
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    ArunHappiness Engineer, Automattic · Written
    Canny is a wonderful choice. Beautiful experience.
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    Tkachenko Arthur ~UA~Building code for Food Tech projects · Written
    Only Canny have a "swag" for doing this!
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  3. 9
    UserVoice

    The best way to collect, rank, and act on customer feedback

    Ryan HooverFounder of Product Hunt & Weekend Fund · Written
    UserVoice is a long-time player in this space for collecting bugs, questions, and feature requests from your users. One of the best features is their single sign-on which makes it easy to integrate your product's existing login and user account identity.
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    ArunHappiness Engineer, Automattic · Written
    I've used UserVoice to report various features to Buffer. I love how easy it is to use.
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  4. 3
    Ora

    Agile task management, kanban, scrum, sprints and timers

    Sam RyePractitioner of Social & Enviro Regen · Written
    Ora looks pretty good for this. It's a super flexible project management app, and has some generous plans.
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  5. 3
    ProProfs Help Desk 2.0

    Help Desk Software for Creating Better Support Experiences

    ProProfs Helpdesk lets your support agents easily manage all customer-facing inboxes like sales, support, help, billing, etc. and track all customer issues in one shared inbox. It lets you organize, prioritize, discuss, and track customer issues, requests, bugs, incidents, and more all in one place. ProProfs Helpdesk is designed for teams. It consists of numerous collaboration tools, Agents can add internal comments and assign tickets to teams. ProProfs Help Desk also has child tickets, which make it easy for agents to get input from different people or departments. It comes with a 15-day free trial and a forever free plan.
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    Jared CornellCustomer Support Expert! ProProfs · Written
    A majority of customers would report their issues about a product/service over email as it simply offers them the opportunity to explain their concerns in an elaborate manner. Similarly, you must be getting a lot of emails about product feature requests. So what can be the solution here? A robust customer support software like the ProProfs Help Desk (https://www.proprofs.com/helpdesk/) can help you reply to such similar requests with ease using canned responses. Moreover, if you have multiple customer-facing email accounts, this tool can aggregate all of them in a single platform. I hope this helps, good luck!
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    Anuj MishraDigital Marketing · Written
    Your customers can always report any issues that they might have encountered or ask about product features via email or chat. However, as a business owner, you cannot let those ever-increasing emails get the best of you. As a solution to this serious problem, you can leverage a help desk tool like the ProProfs Help Desk (https://www.proprofs.com/helpdesk/) that lets you convert every customer communication into a ticket. Your agents can prioritize tickets, add internal notes, labels, and track support tickets with ease.
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  6. 3
    Qualaroo

    Simplify user research. Design products people love.

    Qualaroo is another tool you need to add to your arsenal of customer Management suite. It is a full-fledged IBM Watson-powered SaaS survey and customer feedback software that makes it easy to survey specific users in context, while they are looking at your product, service & brand. Along with the plethora of features Qualaroo offers, its Sentiment analysis feature is groundbreaking and its Nudge for Prototypes feature helps UX designers to collect insights at every stage of the design process. The nudge can be easily set up on any website, mobile site, mobile app and easily customizable according to your brand's look and feel, it facilitates your self-made surveys in the form of Nudges installed on your website or app which does not tend to be bugging or Irritating for your users/customers, but it rather seems natural and they take up the interactive survey in a jiffy, leaving for you the admin/owner some actionable insights about your product that you can then work on to improve its experience.
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    Qualaroo makes it easy to survey specific users in context while they are looking at your product, service & brand. Since it is installed directly on your pages, it is unobtrusive and gets the job done without irritating, bugging your customers/users. With it, you can design your own set of questions, give its nudge a custom look and feel with branding, target specific users, create amazing surveys with Templates by Qualaroo, and much more. Check it out it never slows down your page.
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    Sugandh SharmaGrowth Marketing Expert · Written
    Qualaroo is a powerful tool to collect feedback on both websites and In-app. With the help of nudges, your users can report an issue or make a feature request.
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  7. 2
    Instabug

    Bug reporting and In-app feedback for mobile apps

    Disclaimer: I'm one of the founders of Instabug. If we're talking mobile apps, we can definitely help with that! Some of the top apps (www.instabug.com/customers) are already using Instabug to squash bugs and speed up their product development process. Very briefly, we offer a lightweight SDK where your users/testers can report bugs, send feedback or suggest features directly from your app. And we capture tons of device and user details to help you triage them quickly. Would love to get your feedback once you try it out =)
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  8. 2
    Pipefy

    Workflows & process management for startups

    Raphael CostaHead of Platform at Pipefy · Written
    Raphael Costa made this product
    Coments, public form and automated messages
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  9. 3
    IC Project

    Simple but useful project management system

    Kanban boards, comments, chat, file sharing and so on
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    Mike made this product
    I agree. This tool organize all. Fantastic chat and time tracking makes him best
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  10. NivedithaProduct enthusiast · Written
    hellonext does just this! It gathers and organizes your user feedback for you. It comes with an upvoting feature which reduces repetitive feedback problem and automatically keeps the interested users updated with the product releases. Some of the other features include public roadmaps and automated user engagement. The customer support is pretty responsive to their customers as well.
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    I tried comparing as many feature request management tools as I could. Hellonext is honestly the most cost effective compared to others in the market. It's much cheaper than uservoice, trello or canny and gets the job done. You can try out the demo or the free trial they have and see how it works for you.
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  11. Sam RyePractitioner of Social & Enviro Regen · Written
    Craft looks pretty hard to go past for this use case too.
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  12. 1
    GitHub Projects

    GitHub takes on Trello with new project management tools

    Dhananjay YadavGrowth Marketing| Building Start-ups · Written
    I prefer making feature requests and issue tracking on GitHub
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  13. 1
    Zendesk

    Software for better customer service.

    Michael DengSoftware Developer · Written
    Zendesk is one of the industry stalwarts for this kind of stuff. It's a great product for direct customer interaction, support and feedback. It's scales really well and it has SSO.
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  14. Vitaliy VerbenkoRegular Canadian guy · Written
    Vitaliy Verbenko made this product
    Helprace is ideal for issue management and feature requests. To avoid getting multiple submissions, you can easily merge them together. There are also activity feeds and moderation (pre and post) and agent collision detection. You can also customize your portal with CSS and header/footer html. The best part is that you can lock issues or feature requests when they have been "completed" or "rejected". Locking them prevents users from leaving a comment or voting for them when they are completed.
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  15. Steve McLeodFounder, Feature Upvote · Written
    Feature Upvote helps you track valuable feedback from customers and team members. It lets you easily see what your customers really need, so you can build features that are an instant hit.
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  16. Feature requests & voting
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  17. Businesses employ a help desk ticketing system as this customer support tool enables their customer support team to track issues reported by the customer. Agents can even work on the feature requests made by the end user. Our ProProfs Help Desk enables in tracking issues and feature requests, assigning them to the right individual or team, and trigger speedy resolution.
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  18. 1
    Bird Eats Bug

    Perfect bug reports every single time

    Dan MakarovCo-founder at Bird Eats Bug · Written
    Dan Makarov made this product
    For issues you can use Bird, as it will help engineers fix them faster. For feature requests and voting you could use FeatHub (https://feathub.com), which is free.
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  19. Neha GauravDigital Marketing Expert | Guest Blogger · Written
    Well, there are a plethora of tools available in the market to customer requests and improving user experience. You can try out the trial version of the ProProfs Online Survey Maker, which comes packed with all the latest features that will help in collecting valuable customer insights. I am answering this question purely on the basis of my experience with ProProfs because I also used their demo version and then moved to the paid version. Overall, the journey has been smooth, and managing customer’s needs was never that easy, as it has become now.
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  20. 1
    Noora

    Product feedback management for SaaS companies

    GlennFounder @ Noora · Written
    Glenn made this product
    Noora lets you collect and manage feedback in a single repository. This allows you to enrich your feedback with user and company data, making it easier to see trends and focus on the feature requests that will drive the most revenue growth and retention, rather than just focusing on purely popular features through voting (hint: you'll end up implementing freemium requests mainly and your business will not grow).
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