What are your favorite customer service tools?

Question

Zendesk, Freshdesk, Groove, etc. What have you tried? What do you like? Why?

Alex Shvalev · Accepted Answer

Chaport is a modern live chat that allows you to communicate with your customers. It has the Forever Free Plan for 5 operators and beautiful apps for Mac, Windows, Web, iOS & Android.

Jakub Rogalski · Answer

If you wanted to take the not so obvious route, I'd recommend implementing social media monitoring into your customer services, unless you already did it. The thing is, people mention different brands and companies on social media as well as news sites, blogs, forums, etc., with those companies being unaware of this on many occasions. According to the research conducted by Conversocial, fewer than 3% of customers directly @ mention brands on Twitter. This means that a vast majority of those mentions are untagged and very often overlooked by representatives, and if you don't have a social media monitoring tool, it's pretty much impossible to keep track of all those untagged mentions unless you search for them manually, but that's super unproductive if you ask me.

Answer

Freshdesk helps bring your teams together to deliver exceptional customer support.

Vinit Agrawal · Answer

very useful

தமிழரசன் ↵ · Answer

Simple UI and Powerful features

Duy Nguyen · Answer

The best and well-organized customer support service tool with powerful reports. I've been using their services since the very first days and happy that they keep improving the app constantly. Oh, check out their blogs, so many helpful articles about CS job!

Jeroen Corthout ☕ · Answer

Go for the real thing. You won't regret it.
I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-intercom-became-a-unicorn-product-b952bb8575c5

Davis · Answer

By far!

Ryan Troll · Answer

I recently implemented this heldesk solution for a client and they've done a good job limiting feature bloat, offer simple and straight forward pricing and their team rocks!

Clement Tang · Answer

Stable, easy to use, always evolving.

Answer

• Provide omni-channel customer service via web, email, social media and mobile apps
• Leverage AI technology to automatically help you handle common customer inquiries
• Create a Help Center with FAQs so customers can help themselves
• Improve customer engagement and satisfaction through quicker response and resolution times
• Send and receive up to 5,000 messages each month for FREE!

Thanks, 
Brad from Agent.ai

Danny Matteson · Answer

Intercom is awesome, the only thing that holds me back from using it more is the pricing. Most desk apps scale by # of agents, Intercom by # of customers... this can be prohibitively expensive especially if your support skews towards new users.

Daragh O'Shea · Answer

Intercom is an excellent product. By far the best CS product out there.

Nick Timms · Answer

Give it a go if you want to support customers staying inside Gmail

Matthijs · Answer

I love Crisp, easy to use, good price and insane features. If like to test it, use my referral link ;) Buys me a ☕️ https://crisp.chat/?ta=eeUwqPXaTm

Stanislav Dimitrov · Answer

Really descent app at great price! Highly recommend it!

Swetha Sharma · Answer

Faasthelp is simple customer support and engagement software which will provide you live chat, knowledge base and ticketing system all in a single window which integrates into your system in less than a minute.

Ehsan Memari · Answer

BoostHQ helps organizations Share, Centralize and Discuss internal knowledge.

BoostHQ allows customer service teams to have the knowledge that they require right at their finger tips by creating a knowledge respiratory online. Knowledge could be provided by the admins and employees add value by commenting on the uploaded material.

This way your team has easy access to the knowledge they require when they need it.

Platform comes with a 14-day FREE trial. I highly recommend giving it a try!

Daria Zwierz · Answer

The best tool for quick communication and growing sales.

Thalassa van Beek · Answer

When it comes to customer service via Social Media, I love the inbox that Sprout Social provides. No way that you'll ever miss out on an enquiry ever again.

Arun Sathiya · Answer

Freshchat is a powerful, full-featured modern messaging software for sales and customer engagement. Made for web and mobile chat.

Jacqueline von Tesmar · Answer

We use Intercom at Product Hunt and I find it very to be very streamline. A great tool to really get sh*t done. 🙌

Danny Matteson · Answer

The most robust tool I've ever found for managing canned-responses and macros across multiple apps and multiple users. Helps keep all of your customer-facing text snippets indexed, organized, and consistent across many people.