Kaley Hart
Kaley HartSocial Media Nerd | Content Editor

What are your favorite customer service tools?

Zendesk, Freshdesk, Groove, etc. What have you tried? What do you like? Why?
39 recommended
  1. 31
    Help Scout

    Help desk software for a more human & helpful experience

    Duy Nguyen
    Duy NguyenNotes Plus's QA Specialist · Written
    The best and well-organized customer support service tool with powerful reports. I've been using their services since the very first days and happy that they keep improving the app constantly. Oh, check out their blogs, so many helpful articles about CS job!
    Joe Martin
    Joe MartinVP at Scorpion · Written
    Love HelpScout. Great team over there, they also have some nice integrations built with CloudApp to add visuals to customer support.
  2. 29
    LiveChat for Slack

    Move chats to Slack and talk to clients wherever you want

    LiveChat robust features and well-designed interface make it a great solution both for agents and customers. I like the brand also because they constantly add new features and integrations that let you connect the software with 3rd party tools and automate many tasks.
  3. 19
    Loop Email 2.0 💌 🚀

    Your team's new inbox 👨🏻‍💻👩🏽‍💻

    Ana Topoljski
    Ana TopoljskiSocial Media Manager · Written
    t lets you assign and resolve emails with a simple click. This way my team members have a clear overview of the daily workflow and save up a lot of time, as they are not switching between multiple apps anymore. Also, a big plus is the integrated chat function for single or team chatting (emojis and GIFs😎 included) and the discussions around and emails - loops, which replace forwarding or BCCing people to emails.
    Jernej Pavlič
    Jernej PavličHead of Growth at Loop · Written
    Jernej Pavlič made this product
    Most of customer support requests come through email. And how do you usually manage a support@ account? With more people. Loop Email is a probably the best email app for managing an inbox with more people. Just download it, set it up - who do you want to use it with and voila, you can manage multiple support requests with more people.
  4. 20
    An all-new Intercom

    A bold aesthetic. Simplified navigation. Faster workflows.

    Vinit Agrawal
    Vinit AgrawalCo-Founder at Tars (HelloTars.com) · Written
    very useful
    Jeroen Corthout ☕
    Jeroen Corthout ☕Co-Founder Salesflare · Written
    Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-...
    DavisFounder at Flowhance · Written
    By far!
  5. 21
    The Freshdesk Mint Experience

    The biggest product and visual update to Freshdesk

    Nivas Ravichandran
    Nivas RavichandranProduct Marketing at Freshdesk · Written
    Freshdesk helps bring your teams together to deliver exceptional customer support.
    Viduthalai Mani Dharmaraj
    Viduthalai Mani DharmarajProduct Design @Freshworks · Written
    Simple UI and Powerful features
  6. 14

    Simple ticketing system for teams.

    Check out HelpDesk. It’s a ticketing system that collects all the messages you get from users in one place and converts them into manageable tickets. What’s more, every time a ticket is created, the app sends a notification to you. Highly recommend!
  7. 12
    Dashly.io (ex. Carrrot.io)

    Turn visitors into customers with data driven conversation

    Valerie Fenske
    Valerie FenskeGrowth Marketing @ dashly.io · Written
    Valerie Fenske made this product
    Customer service tool is supposed to be convenient for both agents and customers 👉 Dashly can be integrated with manu communication channels - live chat, email, facebook. viber, telegram, and email 👉 It has inbuilt knowledge base 👉 You can divide agents into teams with certain restrictions and access rights 👉 What's in conversations? Tagging, notes, canned responses, option to assign the conversation to a particular channel or an agent, option to hold a conversation 👉 Quick access to the lead's info from the conversation 👉 Can be designed to embed into your website seamlessly 👉 Has freemium
    I would definitely recommend it to all.
  8. 21
    Crisp 2.0

    All-in-one solution to communicate with your customers

    Stanislav Dimitrov
    Stanislav DimitrovJuggling too many projects. · Written
    Really descent app at great price! Highly recommend it!
    ⠅҈͚͛͘҉ͨ͟͝҉̦̾ͬ҉͚́ͅ҉͟͝͠҉͙͚͝҈̢̦͠҉̹͂ͅ҈͉͊͆҉̲̈﷽﷽﷽﷽﷽﷽﷽﷽﷽﷽﷽﷽﷽﷽﷽﷽﷽﷽﷽﷽﷽﷽﷽﷽﷽﷽﷽﷽﷽﷽﷽𓅿﷽﷽﷽﷽﷽﷽﷽﷽ · Written
    I love Crisp, easy to use, good price and insane features. If like to test it, use my referral link ;) Buys me a ☕️ https://crisp.chat/?ta=eeUwqPXaTm
    I've been using Crisp for more than 3 years now and I am fully satisfied. Crisp offers very advanced features that you can't find with others softwares
  9. 8

    Software for better customer service.

    Clement Tang
    Clement TangProject Manager @ 91APP, Inc. · Written
    Stable, easy to use, always evolving.
    Joe Martin
    Joe MartinVP at Scorpion · Written
    Great pick, Zendesk is solid.
  10. 8

    A beautiful, simple live chat for websites.✨

    Alex Shvalev
    Alex ShvalevCEO & Co-founder, Chaport Live Chat · Written
    Alex Shvalev made this product
    Chaport is a modern live chat that allows you to communicate with your customers. It has the Forever Free Plan for 5 operators and beautiful apps for Mac, Windows, Web, iOS & Android.
  11. 7

    A powerful, award-winning app for media monitoring 🚀

    Kuba Rogalski
    Kuba RogalskiContent Writer at LiveChat · Written
    Kuba Rogalski made this product
    If you wanted to take the not so obvious route, I'd recommend implementing social media monitoring into your customer services, unless you already did it. The thing is, people mention different brands and companies on social media as well as news sites, blogs, forums, etc., with those companies being unaware of this on many occasions. According to the research conducted by Conversocial, fewer than 3% of customers directly @ mention brands on Twitter. This means that a vast majority of those mentions are untagged and very often overlooked by representatives, and if you don't have a social media monitoring tool, it's pretty much impossible to keep track of all those untagged mentions unless you search for them manually, but that's super unproductive if you ask me.
  12. 8
    Sortd for Gmail

    Trello for Gmail - Transform your email into organized lists

    Use Gmail as your team’s Helpdesk. Unbelievable!
  13. 7

    Customer communication tool for support, marketing & sales

    Daniil Kopilevych
    Daniil KopilevychSaaS Growth Marketer · Written
    Daniil Kopilevych made this product
    HelpCrunch's customer service toolset is pretty robust Check it out https://helpcrunch.com
    Daniil Kopilevych
    Daniil KopilevychSaaS Growth Marketer · Written
    Daniil Kopilevych made this product
    Customer service tool + Marketing automation + Sales - HelpCrunch covers it all
  14. 4
    Landscape by Sprout Social

    An interactive tool for social media image resizing

    Thalassa van Beek
    Thalassa van BeekOnline Marketing | Digital Nomad · Written
    When it comes to customer service via Social Media, I love the inbox that Sprout Social provides. No way that you'll ever miss out on an enquiry ever again.
    Joe Martin
    Joe MartinVP at Scorpion · Written
    I used Sprout quite a bit at Adobe, great way to engage on social.
  15. 4
    ProProfs Live Chat Software
    Jason Grills
    Jason GrillsCustomer & Product Growth Manager · Written
    Jason Grills made this product
    My list can go on and on, but there are some tools that we use for our customer service process regularly. These include: (i) Knowledge base (ii) Ticketing support software (iii) Even survey tool to gather customer feedback But what’s great that we can integrate these tools to our live chat software. We’ve been using ProProfs Chat for 2 years now. And is great and easy to use.
    Vineet Gupta
    Vineet GuptaInternet Marketing Strategist · Written
    Honestly, i feel that using a chat service can help you improve your customer service 10 folds. How I understood this? Well, I have been using a live support software for the past 15-16 months. And the results are great. I can capture potential customers information in real-time and use it while providing support to them in case they have any problems finding relevant information about purchasing a product from our website. ProProfs Chat is definitely fast and helps me and my agents connect with online visitors instantly. Would recommend people to give this customer service tool a shot.
    Shrey Gupta
    Shrey GuptaProduct Growth Manager · Written
    I’ve tried ProProfs Chat to manage customer support requests in real-time and so far my experience has been delightful. It’s fast and easy to use, plus it fits my budget. I would definitely recommend it to all.
  16. 7

    A human + bot hybrid customer support platform

    Parth Shrivastava
    Parth ShrivastavaAll Things B2B Marketing · Written
    The best tool for integrated customer service - from live chat, ticketing, chatbots to knowledge-base. Helps you help your customers better.
  17. 4

    Deliver personal customer service through texting

    Cole Kemmerer made this product
    My favorite customer service tool askneo.io, it helps you build a personal relationship with customers using text message. It is super simple and brings a personal touch :) They are launching today Tuesday 7/21 on PH and they have a pretty sick offer!!! https://www.producthunt.com/post...
  18. 3

    Helpdesk for sites and apps simplifed

    Ryan Troll
    Ryan TrollFounder & CEO at Theory HQ · Written
    I recently implemented this heldesk solution for a client and they've done a good job limiting feature bloat, offer simple and straight forward pricing and their team rocks!
  19. 4

    Organizational Knowledge Sharing Platform

    Ehsan Memari
    Ehsan MemariMarketing Director · Written
    Ehsan Memari made this product
    BoostHQ helps organizations Share, Centralize and Discuss internal knowledge. BoostHQ allows customer service teams to have the knowledge that they require right at their finger tips by creating a knowledge respiratory online. Knowledge could be provided by the admins and employees add value by commenting on the uploaded material. This way your team has easy access to the knowledge they require when they need it. Platform comes with a 14-day FREE trial. I highly recommend giving it a try!
  20. 3

    Collaborative screen sharing for sales & success teams

    Wilhelm Bacher
    Wilhelm BacherShaping the future of sales @ Demodesk · Written
    Wilhelm Bacher made this product
    Co-browse through the customer's account for onboarding, training, troubleshooting, ... Entirely web-based & no downloads
    Great screen sharing tool for customer success and service Both presenter and viewer can click and type simultaneously. Demodesk lets you even share control with multiple parties at the same time. Another awesome thing is that it doesn't require any downloads or extensions. It works out of the box with any device and any browser, lag-free - yes, also Internet Explorer! Anyone can join by just clicking a link. It's not only a collaborating tool, but also audio & video conferencing tool. Full disclosure: I work at Demodesk