Kaley Hart
Kaley HartSocial Media Nerd | Content Editor

What are your favorite customer service tools?

Zendesk, Freshdesk, Groove, etc. What have you tried? What do you like? Why?
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28 recommended
  1. 31
    Help Scout 2.0

    Help desk software for a more human & helpful experience

    Duy Nguyen
    Duy NguyenNotes Plus's QA Specialist · Written
    The best and well-organized customer support service tool with powerful reports. I've been using their services since the very first days and happy that they keep improving the app constantly. Oh, check out their blogs, so many helpful articles about CS job!
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    Joe Martin
    Joe MartinVP @CloudApp I Former Lead @Adobe · Written
    Love HelpScout. Great team over there, they also have some nice integrations built with CloudApp to add visuals to customer support.
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  2. 27
    LiveChat

    Premium live chat and help desk software for business.

    LiveChat robust features and well-designed interface make it a great solution both for agents and customers. I like the brand also because they constantly add new features and integrations that let you connect the software with 3rd party tools and automate many tasks.
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  3. Vinit Agrawal
    Vinit Agrawal14Co-Founder at Tars (HelloTars.com) · Written
    very useful
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    Jeroen Corthout ☕
    Jeroen Corthout ☕6Co-Founder Salesflare · Written
    Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-...
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    Davis
    DavisFounder at Flowhance · Written
    By far!
    CommentsShare
  4. 19
    Loop Email 2.0 💌 🚀

    Your team's new inbox 👨🏻‍💻👩🏽‍💻

    Ana Topoljski
    Ana TopoljskiSocial Media Manager · Written
    t lets you assign and resolve emails with a simple click. This way my team members have a clear overview of the daily workflow and save up a lot of time, as they are not switching between multiple apps anymore. Also, a big plus is the integrated chat function for single or team chatting (emojis and GIFs😎 included) and the discussions around and emails - loops, which replace forwarding or BCCing people to emails.
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    Jernej Pavlič
    Jernej PavličHead of Growth at Loop · Written
    Jernej Pavlič made this product
    Most of customer support requests come through email. And how do you usually manage a support@ account? With more people. Loop Email is a probably the best email app for managing an inbox with more people. Just download it, set it up - who do you want to use it with and voila, you can manage multiple support requests with more people.
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  5. 21
    Freshdesk

    Everything you need to deliver exceptional customer support.

    Nivas Ravichandran
    Nivas RavichandranProduct Marketing at Freshdesk · Written
    Freshdesk helps bring your teams together to deliver exceptional customer support.
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    Viduthalai Mani Dharmaraj
    Viduthalai Mani DharmarajProduct Design @Freshworks · Written
    Simple UI and Powerful features
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  6. 14
    HelpDesk

    Ticketing software for effortless customer support

    Check out HelpDesk. It’s a ticketing system that collects all the messages you get from users in one place and converts them into manageable tickets. What’s more, every time a ticket is created, the app sends a notification to you. Highly recommend!
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  7. 21
    Crisp 2.0

    All-in-one solution to communicate with your customers

    Really descent app at great price! Highly recommend it!
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    Matthijs
    MatthijsOnline handyman 🐐 · Written
    I love Crisp, easy to use, good price and insane features. If like to test it, use my referral link ;) Buys me a ☕️ https://crisp.chat/?ta=eeUwqPXaTm
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    I've been using Crisp for more than 3 years now and I am fully satisfied. Crisp offers very advanced features that you can't find with others softwares
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  8. 8
    Zendesk 3.0

    Software for better customer relationships

    Clement Tang
    Clement TangProject Manager @ 91APP, Inc. · Written
    Stable, easy to use, always evolving.
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    Joe Martin
    Joe MartinVP @CloudApp I Former Lead @Adobe · Written
    Great pick, Zendesk is solid.
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  9. 8
    Chaport

    A beautiful, simple live chat for websites.✨

    Alex Shvalev
    Alex Shvalev9CEO & Co-founder, Chaport Live Chat · Written
    Alex Shvalev made this product
    Chaport is a modern live chat that allows you to communicate with your customers. It has the Forever Free Plan for 5 operators and beautiful apps for Mac, Windows, Web, iOS & Android.
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  10. 7
    BRAND24

    Keep track of your brand online.

    Jakub Rogalski
    Jakub Rogalski39Community Manager at Brand24 · Written
    Jakub Rogalski made this product
    If you wanted to take the not so obvious route, I'd recommend implementing social media monitoring into your customer services, unless you already did it. The thing is, people mention different brands and companies on social media as well as news sites, blogs, forums, etc., with those companies being unaware of this on many occasions. According to the research conducted by Conversocial, fewer than 3% of customers directly @ mention brands on Twitter. This means that a vast majority of those mentions are untagged and very often overlooked by representatives, and if you don't have a social media monitoring tool, it's pretty much impossible to keep track of all those untagged mentions unless you search for them manually, but that's super unproductive if you ask me.
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  11. 8
    Sortd for Gmail

    Trello for Gmail - Transform your email into organized lists

    Use Gmail as your team’s Helpdesk. Unbelievable!
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  12. 7
    HelpCrunch

    Customer Communication tool for Support, Marketing & Sales

    Daniil Kopilevych
    Daniil KopilevychGrowth Manager at HelpCrunch · Written
    Daniil Kopilevych made this product
    HelpCrunch's customer service toolset is pretty robust Check it out https://helpcrunch.com
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    Daniil Kopilevych
    Daniil KopilevychGrowth Manager at HelpCrunch · Written
    Daniil Kopilevych made this product
    Customer service tool + Marketing automation + Sales - HelpCrunch covers it all
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  13. Thalassa van Beek
    Thalassa van BeekOnline Marketing | Digital Nomad · Written
    When it comes to customer service via Social Media, I love the inbox that Sprout Social provides. No way that you'll ever miss out on an enquiry ever again.
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    Joe Martin
    Joe MartinVP @CloudApp I Former Lead @Adobe · Written
    I used Sprout quite a bit at Adobe, great way to engage on social.
    CommentsShare
  14. 4
    BoostHQ

    Organizational Knowledge Sharing Platform

    Ehsan Memari
    Ehsan MemariMarketing Director · Written
    Ehsan Memari made this product
    BoostHQ helps organizations Share, Centralize and Discuss internal knowledge. BoostHQ allows customer service teams to have the knowledge that they require right at their finger tips by creating a knowledge respiratory online. Knowledge could be provided by the admins and employees add value by commenting on the uploaded material. This way your team has easy access to the knowledge they require when they need it. Platform comes with a 14-day FREE trial. I highly recommend giving it a try!
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  15. 4
    Jitbit Helpdesk

    Answer more support tickets faster

    Max Al Farakh
    Max Al FarakhCo-founder, Jitbit · Written
    Max Al Farakh made this product
    Jitbit offers a combination of powerful features and an easy to use UI with barely any learning curve.
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  16. 3
    Reamaze

    Helpdesk for sites and apps simplifed

    Ryan Troll
    Ryan TrollFounder & CEO at Theory HQ · Written
    I recently implemented this heldesk solution for a client and they've done a good job limiting feature bloat, offer simple and straight forward pricing and their team rocks!
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  17. 3
    Demodesk

    Collaborative screen sharing for sales & success teams

    Wilhelm Bacher
    Wilhelm BacherShaping the future of sales @ Demodesk · Written
    Wilhelm Bacher made this product
    Co-browse through the customer's account for onboarding, training, troubleshooting, ... Entirely web-based & no downloads
    CommentsShare
    Great screen sharing tool for customer success and service Both presenter and viewer can click and type simultaneously. Demodesk lets you even share control with multiple parties at the same time. Another awesome thing is that it doesn't require any downloads or extensions. It works out of the box with any device and any browser, lag-free - yes, also Internet Explorer! Anyone can join by just clicking a link. It's not only a collaborating tool, but also audio & video conferencing tool. Full disclosure: I work at Demodesk
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  18. Brad Landthorn made this product
    • Provide omni-channel customer service via web, email, social media and mobile apps • Leverage AI technology to automatically help you handle common customer inquiries • Create a Help Center with FAQs so customers can help themselves • Improve customer engagement and satisfaction through quicker response and resolution times • Send and receive up to 5,000 messages each month for FREE! Thanks, Brad from Agent.ai
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  19. 2
    Zigpoll

    Fun and flexible polling widget for your website

    Jason
    JasonProduct Guy · Written
    Jason made this product
    This is a pretty inexpensive choice if you're looking to run surveys on your visitors. We use it to run giveaways in exchange for some feedback regarding our product line. We also use it as an async "have a question?" popup, it makes it really easy to capture emails.
    CommentsShare
  20. 1
    TextExpander.com

    Keyboard shortcuts updated across all your devices.

    The most robust tool I've ever found for managing canned-responses and macros across multiple apps and multiple users. Helps keep all of your customer-facing text snippets indexed, organized, and consistent across many people.
    CommentsShare