What are your favorite customer service tools?

Question

Zendesk, Freshdesk, Groove, etc. What have you tried? What do you like? Why?

Patrycja Bilińska · Accepted Answer

Check out HelpDesk. It’s a ticketing system that collects all the messages you get from users in one place and converts them into manageable tickets. What’s more, every time a ticket is created, the app sends a notification to you.

Highly recommend!

Alex Shvalev · Answer

Chaport is a modern live chat that allows you to communicate with your customers. It has the Forever Free Plan for 5 operators and beautiful apps for Mac, Windows, Web, iOS & Android.

Jakub Rogalski · Answer

If you wanted to take the not so obvious route, I'd recommend implementing social media monitoring into your customer services, unless you already did it. The thing is, people mention different brands and companies on social media as well as news sites, blogs, forums, etc., with those companies being unaware of this on many occasions. According to the research conducted by Conversocial, fewer than 3% of customers directly @ mention brands on Twitter. This means that a vast majority of those mentions are untagged and very often overlooked by representatives, and if you don't have a social media monitoring tool, it's pretty much impossible to keep track of all those untagged mentions unless you search for them manually, but that's super unproductive if you ask me.

Answer

Freshdesk helps bring your teams together to deliver exceptional customer support.

Stanislav Dimitrov · Answer

Really descent app at great price! Highly recommend it!

Clement Tang · Answer

Stable, easy to use, always evolving.

P-a Boudenan · Answer

I've been using Crisp for more than 3 years now and I am fully satisfied. 
Crisp offers very advanced features that you can't find with others softwares

Matthijs · Answer

I love Crisp, easy to use, good price and insane features. If like to test it, use my referral link ;) Buys me a ☕️ https://crisp.chat/?ta=eeUwqPXaTm

Jędrzej Rayski · Answer

LiveChat robust features and well-designed interface make it a great solution both for agents and customers. I like the brand also because they constantly add new features and integrations that let you connect the software with 3rd party tools and automate many tasks.

Jeroen Corthout ☕ · Answer

Go for the real thing. You won't regret it.
I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-intercom-became-a-unicorn-product-b952bb8575c5

Ana Topoljski · Answer

t lets you assign and resolve emails with a simple click. This way my team members have a clear overview of the daily workflow and save up a lot of time, as they are not switching between multiple apps anymore. Also, a big plus is the integrated chat function for single or team chatting (emojis and GIFs😎 included) and the discussions around and emails - loops, which replace forwarding or BCCing people to emails.

Viduthalai Mani Dharmaraj · Answer

Simple UI and Powerful features

Vinit Agrawal · Answer

very useful

Wilhelm Bacher · Answer

Co-browse through the customer's account for onboarding, training, troubleshooting, ...
Entirely web-based & no downloads

Clément Poupeau · Answer

Good price, easy to use

Davis · Answer

By far!

Daniil Kopilevych · Answer

HelpCrunch's customer service toolset is pretty robust
Check it out
https://helpcrunch.com

Answer

• Provide omni-channel customer service via web, email, social media and mobile apps
• Leverage AI technology to automatically help you handle common customer inquiries
• Create a Help Center with FAQs so customers can help themselves
• Improve customer engagement and satisfaction through quicker response and resolution times
• Send and receive up to 5,000 messages each month for FREE!

Thanks, 
Brad from Agent.ai

Ryan Troll · Answer

I recently implemented this heldesk solution for a client and they've done a good job limiting feature bloat, offer simple and straight forward pricing and their team rocks!

Duy Nguyen · Answer

The best and well-organized customer support service tool with powerful reports. I've been using their services since the very first days and happy that they keep improving the app constantly. Oh, check out their blogs, so many helpful articles about CS job!

Michael Jones · Answer

Use Gmail as your team’s Helpdesk. Unbelievable!

Daragh O'Shea · Answer

Intercom is an excellent product. By far the best CS product out there.

Danny Matteson · Answer

Intercom is awesome, the only thing that holds me back from using it more is the pricing. Most desk apps scale by # of agents, Intercom by # of customers... this can be prohibitively expensive especially if your support skews towards new users.

Jacqueline von Tesmar · Answer

We use Intercom at Product Hunt and I find it very to be very streamline. A great tool to really get sh*t done. 🙌

Jason · Answer

This is a pretty inexpensive choice if you're looking to run surveys on your visitors. We use it to run giveaways in exchange for some feedback regarding our product line. We also use it as an async "have a question?" popup, it makes it really easy to capture emails.

Ehsan Memari · Answer

BoostHQ helps organizations Share, Centralize and Discuss internal knowledge.

BoostHQ allows customer service teams to have the knowledge that they require right at their finger tips by creating a knowledge respiratory online. Knowledge could be provided by the admins and employees add value by commenting on the uploaded material.

This way your team has easy access to the knowledge they require when they need it.

Platform comes with a 14-day FREE trial. I highly recommend giving it a try!

Danny Matteson · Answer

The most robust tool I've ever found for managing canned-responses and macros across multiple apps and multiple users. Helps keep all of your customer-facing text snippets indexed, organized, and consistent across many people.

Allan Caeg · Answer

This is a unique addition to the list...

Vocus.io particularly suits Client Success. For such scenarios, the vast majority of communications happen via email. (If you're selling & managing high-dollar deals, there's typically a high-touch relationship).

Notable features:

- "if no reply" automated emails & reminders
- email templates & snippets
- CRM integration

Swetha Sharma · Answer

Faasthelp is simple customer support and engagement software which will provide you live chat, knowledge base and ticketing system all in a single window which integrates into your system in less than a minute.

Technology Talk · Answer

Great Pick and Great Tool to know about your Customer Experience Instantly.

piHappiness is ideal for multiple business types ranging from Multinational groups to single shop that involve customers. The platform also comes in handy for Groups, retail chains, Franchised, Multi branch corporates and Single business owners.

Arieze Evans · Answer

Very easy to navigate and appealing UI! Awesome for customer support, overall it's a great tool!

Arun Sathiya · Answer

Freshchat is a powerful, full-featured modern messaging software for sales and customer engagement. Made for web and mobile chat.

Nick Timms · Answer

Give it a go if you want to support customers staying inside Gmail

Max Al Farakh · Answer

Jitbit offers a combination of powerful features and an easy to use UI with barely any learning curve.

Dwayne Charrington · Answer

I may not have any favorite customer service tools but, I pretty much like how help desk ticketing system by ProProfs has been doing wonders for the support department of my organization. The “reports” feature of this customer support software enables us to act on customer feedback and improve customer service experience ratings.

Vineet Gupta · Answer

Honestly, i feel that using a chat service can help you improve your customer service 10 folds. How I understood this? Well, I have been using a live support software for the past 15-16 months. And the results are great.

I can capture potential customers information in real-time and use it while providing support to them in case they have any problems finding relevant information about purchasing a product from our website. ProProfs Chat is definitely fast and helps me and my agents connect with online visitors instantly.

Would recommend people to give this customer service tool a shot.

Jason Grills · Answer

My list can go on and on, but there are some tools that we use for our customer service process regularly. These include:

(i) Knowledge base
(ii) Ticketing support software
(iii) Even survey tool to gather customer feedback

But what’s great that we can integrate these tools to our live chat software. We’ve been using ProProfs Chat for 2 years now. And is great and easy to use.

Jernej Pavlič · Answer

Most of customer support requests come through email. And how do you usually manage a support@ account? With more people.

Loop Email is a probably the best email app for managing an inbox with more people. Just download it, set it up - who do you want to use it with and voila, you can manage multiple support requests with more people.

Shamit Khemka · Answer

You can deliver a personalized customer service using intelligent bots or agents.

Daniil Kopilevych · Answer

Customer service tool + Marketing automation + Sales - HelpCrunch covers it all

Lisa Neu · Answer

Great screen sharing tool for customer success and service

Both presenter and viewer can click and type simultaneously. Demodesk lets you even share control with multiple parties at the same time.

Another awesome thing is that it doesn't require any downloads or extensions. It works out of the box with any device and any browser, lag-free - yes, also Internet Explorer! Anyone can join by just clicking a link.

It's not only a collaborating tool, but also audio & video conferencing tool.

Full disclosure: I work at Demodesk

Joe Martin · Answer

Love HelpScout. Great team over there, they also have some nice integrations built with CloudApp to add visuals to customer support.

Joe Martin · Answer

Great pick, Zendesk is solid.

Joe Martin · Answer

I used Sprout quite a bit at Adobe, great way to engage on social.

Thalassa van Beek · Answer

When it comes to customer service via Social Media, I love the inbox that Sprout Social provides. No way that you'll ever miss out on an enquiry ever again.