What are your favorite customer service tools?

Question

Zendesk, Freshdesk, Groove, etc. What have you tried? What do you like? Why?

Alex Shvalev · Accepted Answer

Chaport is a modern live chat that allows you to communicate with your customers. It has the Forever Free Plan for 5 operators and beautiful apps for Mac, Windows, Web, iOS & Android.

Answer

Freshdesk helps bring your teams together to deliver exceptional customer support.

Jakub Rogalski · Answer

If you wanted to take the not so obvious route, I'd recommend implementing social media monitoring into your customer services, unless you already did it. The thing is, people mention different brands and companies on social media as well as news sites, blogs, forums, etc., with those companies being unaware of this on many occasions. According to the research conducted by Conversocial, fewer than 3% of customers directly @ mention brands on Twitter. This means that a vast majority of those mentions are untagged and very often overlooked by representatives, and if you don't have a social media monitoring tool, it's pretty much impossible to keep track of all those untagged mentions unless you search for them manually, but that's super unproductive if you ask me.

Vinit Agrawal · Answer

very useful

Viduthalai Mani Dharmaraj · Answer

Simple UI and Powerful features

Clement Tang · Answer

Stable, easy to use, always evolving.

Answer

• Provide omni-channel customer service via web, email, social media and mobile apps
• Leverage AI technology to automatically help you handle common customer inquiries
• Create a Help Center with FAQs so customers can help themselves
• Improve customer engagement and satisfaction through quicker response and resolution times
• Send and receive up to 5,000 messages each month for FREE!

Thanks, 
Brad from Agent.ai

Jeroen Corthout ☕ · Answer

Go for the real thing. You won't regret it.
I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-intercom-became-a-unicorn-product-b952bb8575c5

Davis · Answer

By far!

Ryan Troll · Answer

I recently implemented this heldesk solution for a client and they've done a good job limiting feature bloat, offer simple and straight forward pricing and their team rocks!

Duy Nguyen · Answer

The best and well-organized customer support service tool with powerful reports. I've been using their services since the very first days and happy that they keep improving the app constantly. Oh, check out their blogs, so many helpful articles about CS job!

Stanislav Dimitrov · Answer

Really descent app at great price! Highly recommend it!

Matthijs · Answer

I love Crisp, easy to use, good price and insane features. If like to test it, use my referral link ;) Buys me a ☕️ https://crisp.chat/?ta=eeUwqPXaTm

Jędrzej Rayski · Answer

LiveChat robust features and well-designed interface make it a great solution both for agents and customers. I like the brand also because they constantly add new features and integrations that let you connect the software with 3rd party tools and automate many tasks.

Danny Matteson · Answer

Intercom is awesome, the only thing that holds me back from using it more is the pricing. Most desk apps scale by # of agents, Intercom by # of customers... this can be prohibitively expensive especially if your support skews towards new users.

Wilhelm Bacher · Answer

Co-browse through the customer's account for onboarding, training, troubleshooting, ...
Entirely web-based & no downloads

Technology Talk · Answer

Great Pick and Great Tool to know about your Customer Experience Instantly.

piHappiness is ideal for multiple business types ranging from Multinational groups to single shop that involve customers. The platform also comes in handy for Groups, retail chains, Franchised, Multi branch corporates and Single business owners.

Swetha Sharma · Answer

Faasthelp is simple customer support and engagement software which will provide you live chat, knowledge base and ticketing system all in a single window which integrates into your system in less than a minute.

Ehsan Memari · Answer

BoostHQ helps organizations Share, Centralize and Discuss internal knowledge.

BoostHQ allows customer service teams to have the knowledge that they require right at their finger tips by creating a knowledge respiratory online. Knowledge could be provided by the admins and employees add value by commenting on the uploaded material.

This way your team has easy access to the knowledge they require when they need it.

Platform comes with a 14-day FREE trial. I highly recommend giving it a try!

Jason · Answer

This is a pretty inexpensive choice if you're looking to run surveys on your visitors. We use it to run giveaways in exchange for some feedback regarding our product line. We also use it as an async "have a question?" popup, it makes it really easy to capture emails.

Jason Grills · Answer

My list can go on and on, but there are some tools that we use for our customer service process regularly. These include:

(i) Knowledge base
(ii) Ticketing support software
(iii) Even survey tool to gather customer feedback

But what’s great that we can integrate these tools to our live chat software. We’ve been using ProProfs Chat for 2 years now. And is great and easy to use.

Thalassa van Beek · Answer

When it comes to customer service via Social Media, I love the inbox that Sprout Social provides. No way that you'll ever miss out on an enquiry ever again.

Arieze Evans · Answer

Very easy to navigate and appealing UI! Awesome for customer support, overall it's a great tool!

Arun Sathiya · Answer

Freshchat is a powerful, full-featured modern messaging software for sales and customer engagement. Made for web and mobile chat.

Daragh O'Shea · Answer

Intercom is an excellent product. By far the best CS product out there.

Michael Jones · Answer

Use Gmail as your team’s Helpdesk. Unbelievable!

Danny Matteson · Answer

The most robust tool I've ever found for managing canned-responses and macros across multiple apps and multiple users. Helps keep all of your customer-facing text snippets indexed, organized, and consistent across many people.

Nick Timms · Answer

Give it a go if you want to support customers staying inside Gmail

Jacqueline von Tesmar · Answer

We use Intercom at Product Hunt and I find it very to be very streamline. A great tool to really get sh*t done. 🙌