Kaley HartSocial Media Nerd | Content Editor

What are your favorite customer service tools?

Zendesk, Freshdesk, Groove, etc. What have you tried? What do you like? Why?
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15 recommended
  1. Vinit Agrawal13Co-Founder at Tars (HelloTars.com) · Written
    very useful
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    DavisFounder at Digital Mix Agency · Written
    By far!
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    Jeroen Corthout ☕3Co-Founder Salesflare · Written
    Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-...
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  2. 8
    Help Scout 2.0

    Help desk software for a more human & helpful experience

    Duy NguyenNotes Plus's QA Specialist · Written
    The best and well-organized customer support service tool with powerful reports. I've been using their services since the very first days and happy that they keep improving the app constantly. Oh, check out their blogs, so many helpful articles about CS job!
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  3. 6
    Freshdesk

    Everything you need to deliver exceptional customer support.

    Nivas RavichandranProduct Marketing at Freshdesk · Written
    Freshdesk helps bring your teams together to deliver exceptional customer support.
    CommentsShare
    Simple UI and Powerful features
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  4. 5
    Zendesk 3.0

    Software for better customer relationships

    Clement TangProject Manager @ 91APP, Inc. · Written
    Stable, easy to use, always evolving.
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  5. 5
    Chaport

    A beautiful, simple live chat for websites.✨

    Alex Shvalev8CEO & Co-founder, Chaport Live Chat · Written
    Alex Shvalev made this product
    Chaport is a modern live chat that allows you to communicate with your customers. It has the Forever Free Plan for 5 operators and beautiful apps for Mac, Windows, Web, iOS & Android.
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  6. 5
    BRAND24

    Keep track of your brand online.

    Jakub Rogalski34Community Manager at Brand24 · Written
    Jakub Rogalski made this product
    If you wanted to take the not so obvious route, I'd recommend implementing social media monitoring into your customer services, unless you already did it. The thing is, people mention different brands and companies on social media as well as news sites, blogs, forums, etc., with those companies being unaware of this on many occasions. According to the research conducted by Conversocial, fewer than 3% of customers directly @ mention brands on Twitter. This means that a vast majority of those mentions are untagged and very often overlooked by representatives, and if you don't have a social media monitoring tool, it's pretty much impossible to keep track of all those untagged mentions unless you search for them manually, but that's super unproductive if you ask me.
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  7. Brad Landthorn made this product
    • Provide omni-channel customer service via web, email, social media and mobile apps • Leverage AI technology to automatically help you handle common customer inquiries • Create a Help Center with FAQs so customers can help themselves • Improve customer engagement and satisfaction through quicker response and resolution times • Send and receive up to 5,000 messages each month for FREE! Thanks, Brad from Agent.ai
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  8. 2
    Reamaze

    Helpdesk for sites and apps simplifed

    Ryan TrollCofounder @ ProductMaven · Written
    I recently implemented this heldesk solution for a client and they've done a good job limiting feature bloat, offer simple and straight forward pricing and their team rocks!
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  9. Thalassa van BeekOnline Marketing | Digital Nomad · Written
    When it comes to customer service via Social Media, I love the inbox that Sprout Social provides. No way that you'll ever miss out on an enquiry ever again.
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  10. 2
    Crisp 2.0

    All-in-one solution to communicate with your customers

    Really descent app at great price! Highly recommend it!
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    MatthijsOnline handyman 🐐 · Written
    I love Crisp, easy to use, good price and insane features. If like to test it, use my referral link ;) Buys me a ☕️ https://crisp.chat/?ta=eeUwqPXaTm
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  11. 2
    BoostHQ

    Organizational Knowledge Sharing Platform

    Ehsan MemariMarketing Director · Written
    Ehsan Memari made this product
    BoostHQ helps organizations Share, Centralize and Discuss internal knowledge. BoostHQ allows customer service teams to have the knowledge that they require right at their finger tips by creating a knowledge respiratory online. Knowledge could be provided by the admins and employees add value by commenting on the uploaded material. This way your team has easy access to the knowledge they require when they need it. Platform comes with a 14-day FREE trial. I highly recommend giving it a try!
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  12. 1
    TextExpander.com

    Keyboard shortcuts updated across all your devices.

    The most robust tool I've ever found for managing canned-responses and macros across multiple apps and multiple users. Helps keep all of your customer-facing text snippets indexed, organized, and consistent across many people.
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  13. 1
    Freshchat

    Catch 'em all. Keep 'em all.

    Arun Sathiya4Happiness Engineer, Automattic · Written
    Freshchat is a powerful, full-featured modern messaging software for sales and customer engagement. Made for web and mobile chat.
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  14. Faasthelp is simple customer support and engagement software which will provide you live chat, knowledge base and ticketing system all in a single window which integrates into your system in less than a minute.
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  15. 1
    Drag Pro

    Transform Gmail into organized To Do lists (like Trello)

    Nick TimmsDrag is live today (12th July)! · Written
    Nick Timms made this product
    Give it a go if you want to support customers staying inside Gmail
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