What's the best chat platform to embed on my website?

I need to have a channel like Slack on my website. Is there any platform that does this? Ty
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5 recommended
  1. 2
    Drift 2.0

    A scalable way to talk to your customers

    IF you mean live chat with potential customers w/ a great free option
    CommentsShare
    • Stephen Courtney
      Stephen CourtneyDigital marketing blogger

      My colleague wrote a full article (https://buff.ly/2PM87TA) about Drift, Intercom and Crisp

      Drift is a great product, but it lacked a few features we wanted

      It also had some problems with loading

    • Richard Daniel
      Richard DanielDashcam and autogadget CEO/expert

      I used it more than 2 months in and I do not recommend it. Why?

      - its slow. Tested via gtmetrix, here is 30-40% more make Ur site more slow

      - default setting for free plan. Here is no tell in description what on your website EVERYtime will be open dialog window for new visitors. And its not possible to disable it for free plan. Do you know how an open chat window infuriates visitors on the first visit? About 20% of the traffic you lose is simply due to this setting. And drift turned ON and default to all free customers.

      - support at free plan. First answer got immediately, next - 2 days, last - here is left 4 days and not answer.

  2. Vinit Agrawal
    Vinit Agrawal13Co-Founder at Tars (HelloTars.com) · Written
    Great product. Much more than a simple Live Chat system though. It has a lot of integrations, including slack. Check it out: https://docs.intercom.com/integr...
    CommentsShare
  3. 2
    Messengerify

    A Chat Widget Powered by Facebook Messenger

    Jovis Joseph Aloor made this product
    Three reasons why it's quite good - It's powered by Facebook. - can continue to chat even if the client leaves the website - every chat is a lead which can be converted in future -and the one-time pricing scheme is just awesome
    CommentsShare
  4. 1
    Crisp

    Live chat and live support for your product

    Rahul Nanwani
    Rahul NanwaniCo-Founder, ImageKit.io · Written
    We have been using this on our website along with the Crisp app on our phones. The notifications are instant whenever someone sends us a message. Plus it's free with all the important features, hence great for startups. Have been able to convert quite a few leads using this.
    CommentsShare
  5. 1
    Freshchat

    Catch 'em all. Keep 'em all.

    Arun Sathiya
    Arun Sathiya4Happiness Engineer, Automattic · Written
    Great product + generous free tier.
    CommentsShare
    • Bernardo Campos
      Bernardo CamposProduct Owner at Parafuzo.com

      The analytics section of this product is a joke compared to LiveChat. We use both (for different use cases) and are really unsatisfied with Freshchat. It's really hard to have a good grasp of your operation with such scant reporting capabilities. LiveChat offers much more customization and flexibility. I'd definitely recommend you use that.

      It's also been unreliable of late, where several of our users are unable to use the chat. We've reported the problem and it took them about 5 days to detect it as a bug, and they've returned us an estimated 15 days for the bug to be fixed. This is way too long.

      The only reason we haven't switched over completely is because to integrate LiveChat into our android app, we'd lose native support for push notifications and would have to implement it ourselves. We've researched chat apps quite a bit and definitely recommend LiveChat. We've looked at Intercom too and it looks very promising but would only make sense for us if we switched our e-mail support system (Zendesk) to Intercom as well.

    • Arun Sathiya
      Arun SathiyaHappiness Engineer, Automattic

      This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.

      Comments (2)