Great tool that has helped us increase our leads by 3x and reduce support requests handled by the sales team.
Drift is a great complex platform to support your sales, especially interesting for more demanding customers.
- Jovis Joseph Aloor made this productThree reasons why it's quite good - It's powered by Facebook. - can continue to chat even if the client leaves the website - every chat is a lead which can be converted in future -and the one-time pricing scheme is just awesome
- We have been using this on our website along with the Crisp app on our phones. The notifications are instant whenever someone sends us a message. Plus it's free with all the important features, hence great for startups. Have been able to convert quite a few leads using this.
The analytics section of this product is a joke compared to LiveChat. We use both (for different use cases) and are really unsatisfied with Freshchat. It's really hard to have a good grasp of your operation with such scant reporting capabilities. LiveChat offers much more customization and flexibility. I'd definitely recommend you use that.
It's also been unreliable of late, where several of our users are unable to use the chat. We've reported the problem and it took them about 5 days to detect it as a bug, and they've returned us an estimated 15 days for the bug to be fixed. This is way too long.
The only reason we haven't switched over completely is because to integrate LiveChat into our android app, we'd lose native support for push notifications and would have to implement it ourselves. We've researched chat apps quite a bit and definitely recommend LiveChat. We've looked at Intercom too and it looks very promising but would only make sense for us if we switched our e-mail support system (Zendesk) to Intercom as well.
This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.