What is a good app for creating a product's docs/help desk?

Question

Consumer-friendly and not developer focused. Thank you! 🙇

Accepted Answer

As part of their product offering, their is Intercom Educate, which lets you make simple and beautiful, searchable help docs, which you can use standalone or easily refer to i any chat conversation with the user. We have been using it for few months and it has been really useful. Check our help docs here for reference:

http://help.hellotars.com/

Noëlie Rx · Answer

I think for me it would be Zendesk. We are using it at my current job and it's pretty good. Not require some dev skills, but if you have some css notion, you can personalize your support thing juste like you want. Some big website use it like Udacity for exemple and it's cool.

Answer

Help Scout is a top notch choice

Brayn Wills · Answer

For building a product document, ProProfs Knowledge Base software is the ideal choice. It has got a variety of templates that can give you a jumpstart. Whether you know to code or not, the software is easy to work with for people of all skill levels. Right from writing and editing to customizing and publishing content, this tool has got everything you need.

Vitaliy Verbenko · Answer

Helprace is a pretty solid help desk ticketing system, feedback gathering system, knowledge base and internal documentation system.

Probably everything you ever dreamed of in a customer service system in one app. This includes reporting, SSO, customization options and more.

Baptiste Jamin · Answer

Crisp Knowledge is a good looking solution that you can customize.

Sergey Stukov · Answer

Within UserEcho you can create a nice looking knowledge base for your product. Searchable, multi language, easy to maintain. Also it allows your customers to rate topics and suggest improvements to it, so with customer feedback it quality will rise in times.

Dwayne Charrington · Answer

As you’re searching for customer-friendly solution, you should try out ProProfs Help Desk. This robust help desk software comes with an internal knowledge base that not only enables customers to search for answers to customer questions, but makes it easier for support agents to look for answers faster. It is really easy and convenient.

Shamit Khemka · Answer

Enables you to make simple, beautiful and, searchable help doc. You can use the docs as standalone or easily refer to chat conversation with the user.

Freelance Hunter · Answer

This will solve! Excellent tool for documentation site

Answer

w3clan is top notch choice to create documentation for product.

Daniil Kopilevych · Answer

HelpCrunch's Knowledge Base is great for creating help docs and managing help desk.
https://helpcrunch.com/knowledge-base.html
It's very easy to use and SEO-friendly.

Shamit Khemka · Answer

It's website describes the following major features:

Embedded content: your help content doesn’t just live in a help center, it can be shared directly in conversations with customers.
Suggested articles: a layer of intelligence powered by machine learning which suggests relevant articles to share with customers.
Actionable feedback: use what customers tell you to know exactly how to improve and what to write next.
No dead ends: your customers always have a way to get in touch with a real person.

Swetha Sharma · Answer

faasthelp offers you the knowledge base as well as helpdesk, live chat in a simple and easy way by integrating into your business application is less than a minute and all come at an affordable pricing.You can add images and videos as well in the knowledge base.

Sona Pisova · Answer

It doesn't require any coding knowledge and lets you create a fully customizable customer portal/knowledge base. You can create articles, FAQs, forums etc.

Chinmayee Mishra · Answer

Zoho Desk is a context-aware help desk software that allows you to manage tickets from multiple channels in one platform and gives you the required context to talk to your customers.

Our support team can have you up and running quickly. If you're the DIY person, there's a 15-day no-credit-card free trial as well. Head over to zoho.com/desk to learn more.

Ryan Engley · Answer

Agreed. I've been using Zendesk for over 8 years and it's always met our needs. It's the kind of software that just gets out of the way and let you do what you need to do.

Shamit Khemka · Answer

Enables you to use docs as standalone or easily refer to chat conversation with the user.

KitHub · Answer

We use Zendesk Support, Guide and Chat. All of their products work well together and it was easy to include the chat agent into our websites. It's reasonably priced too compared to Intercom which seems a lot more expensive and it's unclear to us why.

Stowe Boyd · Answer

I found it surprising this app isn't mentioned. Not a heavy user, but it should be on the list, for sure.

Agata Krzysztofik · Answer

Groove has recently rebuilt the Knowledge Base product from the ground up to be the absolute best option for help docs on the market. With the new Knowledge Base supporting WYSIWYG-based rich text editing, you can easily build UX-friendly and beautiful KBs that match your company’s branding and colors. The new KB is also optimized for mobile, SEO, and open graph. All accounts come with 1-Click SSL and custom domain. On top of that, there is reporting that helps you identify what's working in your knowledge base and where you can improve.

Sofia Sembai · Answer

This tool is perfect for creating product manuals, user guides, and help center articles. It automatically captures all your clicks as you're completing any procedure on your desktop and generates screenshots and step descriptions for them.

Peter Dox · Answer

try this one, it works.

Alex · Answer

Jitbit offers a built-in Knowledge Base with AI-powered suggestions, tagging and a powerful search.

Pavan Sethi · Answer

Intercom is amazing.  We recently switched over from having a Help section on beta.cent.co to adding everything into Intercom's Help Desk and it's been much easier to constantly iterate on.  Also, it allows you to easily align your chat tool and help articles.

Arnaud Bressier · Answer

Helpjuice is probably one of the best Knowledge Base provider, given that it offers every feature a product manager could dream of (analytics, amazing search bar and perf, customization...) and mostly because it's interface is really super clean (for both customers and editors). Pricing is $$$ though...

Shamit Khemka · Answer

Offers absolute ease of use with excellent features.

Briana Melissa Ford · Answer

I loved Help Scout. It made managing multiple mailboxes a breeze