- As part of their product offering, their is Intercom Educate, which lets you make simple and beautiful, searchable help docs, which you can use standalone or easily refer to i any chat conversation with the user. We have been using it for few months and it has been really useful. Check our help docs here for reference: http://help.hellotars.com/Enables you to make simple, beautiful and, searchable help doc. You can use the docs as standalone or easily refer to chat conversation with the user.
- Help Scout is a top notch choiceI loved Help Scout. It made managing multiple mailboxes a breeze
We love using Help Scout to rally up the support related emails we get on a regular basis. We switched over from Google Groups and won't look back!
My last company, Tonx Coffee made great use of Helpscout. It feels like a secret weapon.
- Helpjuice is probably one of the best Knowledge Base provider, given that it offers every feature a product manager could dream of (analytics, amazing search bar and perf, customization...) and mostly because it's interface is really super clean (for both customers and editors). Pricing is $$$ though...
As a CEO, I'm often approached with different questions during the day, and this used to distract me a lot from some important tasks. What I do now, is just simply prepare the automated tutorials with StepShot and easily share them with my employees.
It’s often very complicated to communicate with our clients without the visual image of what they would like to change in the projects we make for them. Thanks to StepShot, our work has became much easier since now our clients just go through the website, click on what they like/dislike and provide us with a quick feedback, all in one doc!)
- Agata Krzysztofik made this productGroove has recently rebuilt the Knowledge Base product from the ground up to be the absolute best option for help docs on the market. With the new Knowledge Base supporting WYSIWYG-based rich text editing, you can easily build UX-friendly and beautiful KBs that match your company’s branding and colors. The new KB is also optimized for mobile, SEO, and open graph. All accounts come with 1-Click SSL and custom domain. On top of that, there is reporting that helps you identify what's working in your knowledge base and where you can improve.
It's so important that customers with complaints or just questions are handled carefully. I always judge a company as much by the quality of its customer service team as by the product.
Speaking for myself, I like to know that if I had questions, I could talk about them in a place dedicated to solving problems (especially with anything technical). This is clearly a win-win for both creators and users of products.
- Zoho Desk is a context-aware help desk software that allows you to manage tickets from multiple channels in one platform and gives you the required context to talk to your customers. Our support team can have you up and running quickly. If you're the DIY person, there's a 15-day no-credit-card free trial as well. Head over to zoho.com/desk to learn more.
- I think for me it would be Zendesk. We are using it at my current job and it's pretty good. Not require some dev skills, but if you have some css notion, you can personalize your support thing juste like you want. Some big website use it like Udacity for exemple and it's cool.We use Zendesk Support, Guide and Chat. All of their products work well together and it was easy to include the chat agent into our websites. It's reasonably priced too compared to Intercom which seems a lot more expensive and it's unclear to us why.
We have used Slab since it was in private beta. It's been very helpful for us as we grow and scale the company. For us, as an enterprise startup focused on lengthly sales cycles and deep esoteric knowledge, we knew we needed a great product for us to document a lot of learnings.
Slab has been a product that everyone in the company has used, and uses without many questions or much on-boarding effort. It's been critical for us to scale knowledge and the ease at which we've managed to capture it has yielded so much as we continue to grow and add people.
Slab is a simple, but very well designed wiki with a clear sense of purpose: it wants to tie together all the places your team currently stores information to become a single source of knowledge for the entire organization. The result is a wiki that lacks some of the visual niceties and tat of some other solutions, but which makes up for it in sheer usability.
They're threading a needle here. It feels simple and doesn't impose itself at all on your writing process, but it also subtly ensures that you're keeping everything well organized and referenceable by the whole org. That's a stark contrast to systems like Confluence, which are potentially very powerful if used correctly but using where using them "correctly" imposes such an additional upkeep burden they hardly get used at all.
Ultimately, a wiki is only as useful as the amount of infomation it contains. Slab is one of the few I've seen that my team actually seems to like to use. That's a winner today in my book, and I'm very eager to see what else they add as it develops.
- Vitaliy Verbenko made this productHelprace is a pretty solid help desk ticketing system, feedback gathering system, knowledge base and internal documentation system. Probably everything you ever dreamed of in a customer service system in one app. This includes reporting, SSO, customization options and more.
- faasthelp offers you the knowledge base as well as helpdesk, live chat in a simple and easy way by integrating into your business application is less than a minute and all come at an affordable pricing.You can add images and videos as well in the knowledge base.
- Sergey Stukov made this productWithin UserEcho you can create a nice looking knowledge base for your product. Searchable, multi language, easy to maintain. Also it allows your customers to rate topics and suggest improvements to it, so with customer feedback it quality will rise in times.
- Traditionally customers opted for help desk products like ZenDesk, FreshDesk, Desk.com, HelpScout for their product documentation/knowledge base. However, there are a lot of limitations (or you end up basic functionalities) using them for your documentation. Since their main product offering is not documentation, but ticketing/support system. We have addressed the gaps like backup/restore, versioning, editorial roles/approvals, better authoring experience, rich themes and end user friendly functionalities in Document360. We wanted to offer a standalone knowledge base/documentation tool specially designed for SaaS products. We are just 6 to 8 weeks away from going live, you can request early access@ https://document360.io/
- We switched to Atlassian ecosystem few months ago. Right now we're utilizing nearly all Atlassian's products. Since the very beginning Service Desk is most important one as we're using it for communication with customers and helpdesk purposes. The recently rolled-out major overhaul made the software truly user-friendly. I love the integrations between Atlassian products, which allows us to track features since the commit to user tickets (including working on feature, building/deploying, monitoring etc). It's simply amazing. We're heavily using Confluence for KB. The price tag for small teams (we're 6 people) is more than reasonable and simply unmatched. I've been testing numerous other helpdesk/ticketing/KB systems but I really hate the fact they're so disconnected. Of course there are integrations available, but still you need to switch between many tools to get job done. Honestly I can't see any real competitor. Zoho is close, but I haven't been using it since few years. The last time I remember - it was an administrator nightmare, speaking of UX and UI. Freshworks seems to be on the right path to grow as a strong Atlassian competitor, but that won't happen soon. All in all - you should definitely give it a try.