What is a good app for creating a product's docs/help desk?

We love using Help Scout to rally up the support related emails we get on a regular basis. We switched over from Google Groups and won't look back!

My last company, Tonx Coffee made great use of Helpscout. It feels like a secret weapon.

As a CEO, I'm often approached with different questions during the day, and this used to distract me a lot from some important tasks. What I do now, is just simply prepare the automated tutorials with StepShot and easily share them with my employees.

It’s often very complicated to communicate with our clients without the visual image of what they would like to change in the projects we make for them. Thanks to StepShot, our work has became much easier since now our clients just go through the website, click on what they like/dislike and provide us with a quick feedback, all in one doc!)

It's so important that customers with complaints or just questions are handled carefully. I always judge a company as much by the quality of its customer service team as by the product.

Speaking for myself, I like to know that if I had questions, I could talk about them in a place dedicated to solving problems (especially with anything technical). This is clearly a win-win for both creators and users of products.

Excellent tool for Help Desk, many more options than the old app and easy to use.

It Would be great if Desk could have a connection to open ZOHO CRM Potentials from tickets and able to relate to agent, account, contact.

We have used Slab since it was in private beta. It's been very helpful for us as we grow and scale the company. For us, as an enterprise startup focused on lengthly sales cycles and deep esoteric knowledge, we knew we needed a great product for us to document a lot of learnings.

Slab has been a product that everyone in the company has used, and uses without many questions or much on-boarding effort. It's been critical for us to scale knowledge and the ease at which we've managed to capture it has yielded so much as we continue to grow and add people.

Highly recommended.

Slab is a simple, but very well designed wiki with a clear sense of purpose: it wants to tie together all the places your team currently stores information to become a single source of knowledge for the entire organization. The result is a wiki that lacks some of the visual niceties and tat of some other solutions, but which makes up for it in sheer usability.

They're threading a needle here. It feels simple and doesn't impose itself at all on your writing process, but it also subtly ensures that you're keeping everything well organized and referenceable by the whole org. That's a stark contrast to systems like Confluence, which are potentially very powerful if used correctly but using where using them "correctly" imposes such an additional upkeep burden they hardly get used at all.

Ultimately, a wiki is only as useful as the amount of infomation it contains. Slab is one of the few I've seen that my team actually seems to like to use. That's a winner today in my book, and I'm very eager to see what else they add as it develops.