Bryce AdamsFounder of Metorik

What is a good app for creating a product's docs/help desk?

Consumer-friendly and not developer focused. Thank you! 🙇
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22 recommended
  1. 70
    Intercom Educate

    What a knowledge base should be–personal and intelligent

    Vinit Agrawal16Co-Founder at Tars (HelloTars.com) · Written
    As part of their product offering, their is Intercom Educate, which lets you make simple and beautiful, searchable help docs, which you can use standalone or easily refer to i any chat conversation with the user. We have been using it for few months and it has been really useful. Check our help docs here for reference: http://help.hellotars.com/
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    Shamit KhemkaM.D. - SynapseIndia · Written
    Enables you to make simple, beautiful and, searchable help doc. You can use the docs as standalone or easily refer to chat conversation with the user.
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    Shamit KhemkaM.D. - SynapseIndia · Written
    Enables you to use docs as standalone or easily refer to chat conversation with the user.
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  2. 56
    HelpScout

    Simple support system, without all the crap you don't need

    Ryan DiMascioLet me fit my product in your hunt · Written
    Help Scout is a top notch choice
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    Briana Melissa FordDigital Marketing Strategist · Written
    I loved Help Scout. It made managing multiple mailboxes a breeze
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    Shamit KhemkaM.D. - SynapseIndia · Written
    Offers absolute ease of use with excellent features.
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  3. 42
    HelpJuice

    Less support emails & more happy customers

    Arnaud BressierKumbu co-founder · Written
    Helpjuice is probably one of the best Knowledge Base provider, given that it offers every feature a product manager could dream of (analytics, amazing search bar and perf, customization...) and mostly because it's interface is really super clean (for both customers and editors). Pricing is $$$ though...
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  4. 11
    StepShot Guides PRO

    Create guides and video tutorials with no hassle

    Sofia SembaiContent Manager · Written
    This tool is perfect for creating product manuals, user guides, and help center articles. It automatically captures all your clicks as you're completing any procedure on your desktop and generates screenshots and step descriptions for them.
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  5. 7
    Groove 2.0

    Helping teams provide personal support at scale.

    Agata KrzysztofikHead of Growth @Groove · Written
    Agata Krzysztofik made this product
    Groove has recently rebuilt the Knowledge Base product from the ground up to be the absolute best option for help docs on the market. With the new Knowledge Base supporting WYSIWYG-based rich text editing, you can easily build UX-friendly and beautiful KBs that match your company’s branding and colors. The new KB is also optimized for mobile, SEO, and open graph. All accounts come with 1-Click SSL and custom domain. On top of that, there is reporting that helps you identify what's working in your knowledge base and where you can improve.
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  6. Baptiste Jamin made this product
    Crisp Knowledge is a good looking solution that you can customize.
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  7. 5
    Zoho Desk

    Context-aware help desk software for better customer service

    Chinmayee MishraCommunity Specialist @ Zoho · Written
    Zoho Desk is a context-aware help desk software that allows you to manage tickets from multiple channels in one platform and gives you the required context to talk to your customers. Our support team can have you up and running quickly. If you're the DIY person, there's a 15-day no-credit-card free trial as well. Head over to zoho.com/desk to learn more.
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  8. As you’re searching for customer-friendly solution, you should try out ProProfs Help Desk. This robust help desk software comes with an internal knowledge base that not only enables customers to search for answers to customer questions, but makes it easier for support agents to look for answers faster. It is really easy and convenient.
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  9. 4
    Zendesk

    Software for better customer service.

    Noëlie RxEditor-in-chief and Front-End developper · Written
    I think for me it would be Zendesk. We are using it at my current job and it's pretty good. Not require some dev skills, but if you have some css notion, you can personalize your support thing juste like you want. Some big website use it like Udacity for exemple and it's cool.
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    KitHubHands-on Science and Technology Projects · Written
    We use Zendesk Support, Guide and Chat. All of their products work well together and it was easy to include the chat agent into our websites. It's reasonably priced too compared to Intercom which seems a lot more expensive and it's unclear to us why.
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    Agreed. I've been using Zendesk for over 8 years and it's always met our needs. It's the kind of software that just gets out of the way and let you do what you need to do.
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  10. 4
    Slab

    Modern knowledge base & wiki for teams

    Stowe Boydfuturist, researcher, imperfectionist · Written
    I found it surprising this app isn't mentioned. Not a heavy user, but it should be on the list, for sure.
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  11. R SharmaProduct Hunter · Written
    w3clan is top notch choice to create documentation for product.
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    Freelance HunterLet's hunt products around the world! · Written
    This will solve! Excellent tool for documentation site
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  12. AlexJitbit - a helpdesk ticketing system · Written
    Alex made this product
    Jitbit offers a built-in Knowledge Base with AI-powered suggestions, tagging and a powerful search.
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  13. 4
    HelpCrunch

    Customer Communication tool for Support, Marketing & Sales

    Daniil Kopilevych4Growth Manager at HelpCrunch · Written
    Daniil Kopilevych made this product
    HelpCrunch's Knowledge Base is great for creating help docs and managing help desk. https://helpcrunch.com/knowledge... It's very easy to use and SEO-friendly.
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  14. Brayn Wills5Knowledge Base Manager · Written
    For building a product document, ProProfs Knowledge Base software is the ideal choice. It has got a variety of templates that can give you a jumpstart. Whether you know to code or not, the software is easy to work with for people of all skill levels. Right from writing and editing to customizing and publishing content, this tool has got everything you need.
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  15. Vitaliy VerbenkoRegular Canadian guy · Written
    Vitaliy Verbenko made this product
    Helprace is a pretty solid help desk ticketing system, feedback gathering system, knowledge base and internal documentation system. Probably everything you ever dreamed of in a customer service system in one app. This includes reporting, SSO, customization options and more.
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  16. faasthelp offers you the knowledge base as well as helpdesk, live chat in a simple and easy way by integrating into your business application is less than a minute and all come at an affordable pricing.You can add images and videos as well in the knowledge base.
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  17. Sergey StukovCo-Founder, UserEcho · Written
    Sergey Stukov made this product
    Within UserEcho you can create a nice looking knowledge base for your product. Searchable, multi language, easy to maintain. Also it allows your customers to rate topics and suggest improvements to it, so with customer feedback it quality will rise in times.
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  18. Traditionally customers opted for help desk products like ZenDesk, FreshDesk, Desk.com, HelpScout for their product documentation/knowledge base. However, there are a lot of limitations (or you end up basic functionalities) using them for your documentation. Since their main product offering is not documentation, but ticketing/support system. We have addressed the gaps like backup/restore, versioning, editorial roles/approvals, better authoring experience, rich themes and end user friendly functionalities in Document360. We wanted to offer a standalone knowledge base/documentation tool specially designed for SaaS products. We are just 6 to 8 weeks away from going live, you can request early access@ https://document360.io/
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  19. Sam MakadBusiness Consultant · Written
    Acquire.io is the best multichannel customer communication platform. The platform is designed to streamline business operations and to give real-time assistance to the customers.
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  20. Bartek HejnowiczDev & Founder @ Awwwsome · Written
    We switched to Atlassian ecosystem few months ago. Right now we're utilizing nearly all Atlassian's products. Since the very beginning Service Desk is most important one as we're using it for communication with customers and helpdesk purposes. The recently rolled-out major overhaul made the software truly user-friendly. I love the integrations between Atlassian products, which allows us to track features since the commit to user tickets (including working on feature, building/deploying, monitoring etc). It's simply amazing. We're heavily using Confluence for KB. The price tag for small teams (we're 6 people) is more than reasonable and simply unmatched. I've been testing numerous other helpdesk/ticketing/KB systems but I really hate the fact they're so disconnected. Of course there are integrations available, but still you need to switch between many tools to get job done. Honestly I can't see any real competitor. Zoho is close, but I haven't been using it since few years. The last time I remember - it was an administrator nightmare, speaking of UX and UI. Freshworks seems to be on the right path to grow as a strong Atlassian competitor, but that won't happen soon. All in all - you should definitely give it a try.
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