Bryce AdamsFounder of Metorik
What is a good app for creating a product's docs/help desk?
Consumer-friendly and not developer focused. Thank you! 🙇
19 recommended
- Vinit AgrawalCo-Founder at Tars (HelloTars.com) · WrittenAs part of their product offering, their is Intercom Educate, which lets you make simple and beautiful, searchable help docs, which you can use standalone or easily refer to i any chat conversation with the user. We have been using it for few months and it has been really useful. Check our help docs here for reference: http://help.hellotars.com/Shamit KhemkaM.D. - SynapseIndia · WrittenEnables you to make simple, beautiful and, searchable help doc. You can use the docs as standalone or easily refer to chat conversation with the user.Shamit KhemkaM.D. - SynapseIndia · WrittenEnables you to use docs as standalone or easily refer to chat conversation with the user.
- Ryan DiMascioLet me fit my product in your hunt · WrittenHelp Scout is a top notch choiceBriana Melissa FordDigital Marketing Strategist · WrittenI loved Help Scout. It made managing multiple mailboxes a breezeShamit KhemkaM.D. - SynapseIndia · WrittenOffers absolute ease of use with excellent features.
- Arnaud BressierKumbu co-founder · WrittenHelpjuice is probably one of the best Knowledge Base provider, given that it offers every feature a product manager could dream of (analytics, amazing search bar and perf, customization...) and mostly because it's interface is really super clean (for both customers and editors). Pricing is $$$ though...
- This tool is perfect for creating product manuals, user guides, and help center articles. It automatically captures all your clicks as you're completing any procedure on your desktop and generates screenshots and step descriptions for them.
- Agata KrzysztofikGrowth Marketing Consultant · WrittenAgata Krzysztofik made this productGroove has recently rebuilt the Knowledge Base product from the ground up to be the absolute best option for help docs on the market. With the new Knowledge Base supporting WYSIWYG-based rich text editing, you can easily build UX-friendly and beautiful KBs that match your company’s branding and colors. The new KB is also optimized for mobile, SEO, and open graph. All accounts come with 1-Click SSL and custom domain. On top of that, there is reporting that helps you identify what's working in your knowledge base and where you can improve.
- 6Crisp KnowledgeBaptiste JaminCEO, Crisp. · WrittenBaptiste Jamin made this productCrisp Knowledge is a good looking solution that you can customize.
- Chinmayee MishraCommunity Specialist @ Zoho · WrittenZoho Desk is a context-aware help desk software that allows you to manage tickets from multiple channels in one platform and gives you the required context to talk to your customers. Our support team can have you up and running quickly. If you're the DIY person, there's a 15-day no-credit-card free trial as well. Head over to zoho.com/desk to learn more.
- Noëlie RxFront-end engineer · WrittenI think for me it would be Zendesk. We are using it at my current job and it's pretty good. Not require some dev skills, but if you have some css notion, you can personalize your support thing juste like you want. Some big website use it like Udacity for exemple and it's cool.We use Zendesk Support, Guide and Chat. All of their products work well together and it was easy to include the chat agent into our websites. It's reasonably priced too compared to Intercom which seems a lot more expensive and it's unclear to us why.Agreed. I've been using Zendesk for over 8 years and it's always met our needs. It's the kind of software that just gets out of the way and let you do what you need to do.
- Stowe Boydfuturist, researcher, imperfectionist · WrittenI found it surprising this app isn't mentioned. Not a heavy user, but it should be on the list, for sure.
- 3ProProfs Knowledge BaseAs you’re searching for customer-friendly solution, you should try out ProProfs Help Desk. This robust help desk software comes with an internal knowledge base that not only enables customers to search for answers to customer questions, but makes it easier for support agents to look for answers faster. It is really easy and convenient.
- Daniil KopilevychSaaS Growth Marketer · WrittenDaniil Kopilevych made this productHelpCrunch's Knowledge Base is great for creating help docs and managing help desk. https://helpcrunch.com/knowledge... It's very easy to use and SEO-friendly.
- 2ProProfs Knowledge BaseBrayn WillsKnowledge Base Manager · WrittenFor building a product document, ProProfs Knowledge Base software is the ideal choice. It has got a variety of templates that can give you a jumpstart. Whether you know to code or not, the software is easy to work with for people of all skill levels. Right from writing and editing to customizing and publishing content, this tool has got everything you need.
- 2HelpraceVitaliy VerbenkoRegular Canadian guy · WrittenVitaliy Verbenko made this productHelprace is a pretty solid help desk ticketing system, feedback gathering system, knowledge base and internal documentation system. Probably everything you ever dreamed of in a customer service system in one app. This includes reporting, SSO, customization options and more.
- 2FaasthelpSwetha SharmaFaasthelp · Writtenfaasthelp offers you the knowledge base as well as helpdesk, live chat in a simple and easy way by integrating into your business application is less than a minute and all come at an affordable pricing.You can add images and videos as well in the knowledge base.
- 3UserEchoSergey StukovCo-Founder of Linkhub, UserEcho · WrittenSergey Stukov made this productWithin UserEcho you can create a nice looking knowledge base for your product. Searchable, multi language, easy to maintain. Also it allows your customers to rate topics and suggest improvements to it, so with customer feedback it quality will rise in times.
- Sona PisovaWriter. Tutorial star. · WrittenIt doesn't require any coding knowledge and lets you create a fully customizable customer portal/knowledge base. You can create articles, FAQs, forums etc.