In my case, the live chat platform that worked the best was ProProfs Chat. It is great at capturing leads, thanks to the pre-chat form. What’s more, I can see how much time did a visitor spend on these lead gen pages. Based on their browsing behavior, I divide them into potential and bad leads. Makes the approaching process for my agents simpler. They know which lead can actually convert. So overall, it is quite a useful tool.
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