Easy setup and installation. Using it for our ecommerce store Pacific Outbound Clothing Co. We've been bouncing around multiple chat apps and each one has their own little quirks that we didn't like on mobile. But this one has proven to stand above them all. Looks great on the website and just worked. The backend dashboard could use a little color -it's all just very white- but that's just me. I think this product is going places.
Thanks very much for sharing this simple yet effective tool with the PH community. Will recommend Chaport to those who are looking for this. Congrats and Thank You! 👍👍👍
- Crisp 2.0 is a really good product. I never used Intercom so I can't give my opinion but I use Crisp at work and it works really well.
Do not use this app. If you want to cancel subscription there support and CEO will say CANCEL it but they don't have any option for cancellation. They simply suck money out of your wallet. DON'T USE THIS!
Used it with a small number of test uers so not sure how they perform with a high traffic site. But the onboarding and installation are easy.
The analytics section of this product is a joke compared to LiveChat. We use both (for different use cases) and are really unsatisfied with Freshchat. It's really hard to have a good grasp of your operation with such scant reporting capabilities. LiveChat offers much more customization and flexibility. I'd definitely recommend you use that.
It's also been unreliable of late, where several of our users are unable to use the chat. We've reported the problem and it took them about 5 days to detect it as a bug, and they've returned us an estimated 15 days for the bug to be fixed. This is way too long.
The only reason we haven't switched over completely is because to integrate LiveChat into our android app, we'd lose native support for push notifications and would have to implement it ourselves. We've researched chat apps quite a bit and definitely recommend LiveChat. We've looked at Intercom too and it looks very promising but would only make sense for us if we switched our e-mail support system (Zendesk) to Intercom as well.
This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.
- If you are looking for better alternatives for intercom, ProProfs Chat can be a suitable option for many reasons. First, they offer a 15-day trial period without having to furnish your credit card details or other financial information. Two, the teams they align for a free demo offer more than a tour of the chat option with best practices that can help you improve your sales and support functions. Three, the pricing to features ratio is quite decent and we personally got started with their entry level plan and are soon planning to switch to enterprise after witnessing a two-fold increase in sales. Highly recommended!
A great application to automate engagement with your visitors, focusing on personal approach towards your customers
We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.