What's the best knowledge base tool for teams?

Question

Like an internal wiki fueled with the team's questions & answers + best practices.

Ben Lang · Accepted Answer

I'm actually working at a company aimed at solving exactly that. We're building a new kind of service desk that essentially creates a knowledge base for teams.

Coworkers can file requests via email, SMS, or their favorite chat app. Spoke will either answer them on the spot or route their request to the right team. What's cool is it uses AI to find relevant answers and gets better at helping people on its own.

Niv Dror · Answer

Very popular product on PH that does just this, I've heard good things 💫

Answer

I was just recently looking for the same type of application myself. I'm very familiar with using Confluence in past roles, but wanted something that was free to start. I am just getting started with Nuclino, but they have a free version and it looks to be simple enough for my needs.

Kunal Bhatia · Answer

Tettra is really powerful with it's Slack integration. We can keep company info,(like vacation days), onboarding info (like tools and login details), as well as product feature documentation. Since all of it is searchable in Slack, the team doesn't need to know where every doc is located. If something isn't covered anyone can request that content to be posted in Tettra. I'd highly recommend checking out their product.

Carey Janecka · Answer

Love Notion, incredibly easy to use and powerful. I've used it for new hire on boarding, brand guidelines, meeting notes, User Interviews, and a variety of personal projects.  It's very flexible and works well for both technical and non-technical teams.

Mircea Pașoi · Answer

I'm biased... but I think Memo is great for technical teams (works great for code snippets, technical documentation, meeting notes, etc.) and is deeply integrated with Slack.

Here's some information on how it compares with traditional tools (Evernote, Confluence, Github Wiki and Slack Posts): https://memo.ai/compare

Anastasia Churazova · Answer

I would definitely recommend giving it a try (especially since it offers a free plan with no credit card details required). It's a simple but powerful collaboration tool for teams to accumulate knowledge and best practices. The UI is very sleek and intuitive and it's easy to structure data. You collaborate in real time and can easily tag and mention people to send them notifications.

Swapnil Jain · Answer

Memo has deep slack integration which makes taking and retrieving notes within Slack super easy.

Laure Albouy · Answer

Slite is a note app for teams. It lets you create, collaborate and access all of the knowledge your team creates daily with ease. It's organized in channels (like Slack) which makes it great to store all of your team's knowledge and find what you are looking for in a flash.

Check it out :) would love your feedback!

Nadia Sotnikova · Answer

Notion is amazing. Their free version is more than enough for a small team, plus its design is absolutely beautiful.

Vlad Korobov · Answer

Basecamp documents easy to use and you can link your GoogleDocs. Simplier and less tech advanced.

Elayan Hamamrah · Answer

Basecamp a great tool to collaborate with team and share all Projects related. Built with many features that's save your time.

Aleksandra · Answer

We used Confluence with our team and I was impressed how flexible, simple but effective it is. 
It was really easily to create, organize, store, and grow the team's knowledge base, share it between departments, collaborate, and more. Totally recommend.

Brayn Wills · Answer

ProProfs Knowledge Base software is perfect for teams. Armed with smart features and functionality, it helps you create an internal knowledge base, employee handbook, corporate wiki, etc., for your employees.

Darryl Pinto · Answer

It's a great app that becomes the primary mode of communication at work. You can use channels to your advantage to create a knowledge/information base within the team. You can choose to keep the team private of public to control access. There's another feature called 'favorites' that lets users save/favorite a particular chat/information. 
The tools free for unlimited members and provides a lot more features.

Andrés Valera · Answer

Simple and powerful wiki with slack Integration. The true power of the knowledge is based on how easy you can access it.

Ehsan Memari · Answer

BoostHQ is the leading knowledge sharing platform that helps organizations/ teams Share, Centralize and Discuss internal knowledge.

You are able to create an online resource library of your content/ material and allow your team members to discuss them.

I highly recommend giving it a try. The platform comes with a 14-day Free trial.

Desmond Duggan · Answer

Documize is a wiki that has community (free, open source) and enterprise (paid, hosted) editions.

The open source model means you can experiment with a control group before rolling it out to the whole company.

Main selling point seems to be that they can aggregate from different sources, which is more close the reality of knowledge base management.

J Marciniak · Answer

I have not personally used it and don't know about it's wiki functions. But I like the process approach of workramp.com. It also has slack integration”

Limibot · Answer

Guru is the best knowledge base software I have ever used. My favorite features are listed below:

1. Support markdown, markdown is a clean and beauty text format, especially for engineers.

2. The manner of how it organizes information: board-card.

3. Card owners need to verify knowledge periodically, this keeps information effective.

4. When integrated with Slack, you can search information easily using "/guru xxx"

Amanda Wong · Answer

Try out Kipwise :) Our Slack integration allows you to build up your knowledge base super easily just from your daily communications.

We also offer Google Drive integration and more are coming soon, including a Q&A function where you can easily assign a question to a teammate on Slack and the Q&A will be saved to Kipwise automatically when your teammate answered.

Esteban Rodriguez · Answer

Documize is spot on for knowledge management, ability to pull in from different sources and collaborations within documents

Maxim Leonovich · Answer

You should consider OneBar. We are working on all sorts of ML-driven features that make KB management waaaay easier. You can literally build a wiki just from your existing Slack conversations.

Ram Ashish · Answer

Easy to use tool to collaborate with your team and share all projects related tasks & documents

Daniel Wilkinson · Answer

There are many knowledge sharing software available but looking at your preferences, you should try KnoBis- Knowledge Automation. I have highlighted below key features of the platform:

Knowledge Management

Allow team members to share relevant knowledge, content and documents. Ensure everyone has the latest and greatest, remove redundancy, prevent "reinvention of wheel" and at the same have complete control on who is able to access what.
Easy knowledge creation process, integrate with existing systems and an underlying artificial intelligence engine that helps you house relevant and useful knowledge, weeding out not needed ones.
Powerful analytics that tells you what people have and what they are looking for, allowing you to plug the gap
Learning and Training

Train and educate new team members as well as existing folks with a very easy to use, multi-device supported training platform
Powerful assessment engine to identify potential gaps
Create courses on the fly, reuse existing content and integrate with third party platforms. Embed multimedia in the courses
Analytics that gives you deep insights into team member's progress and performance.

Vidya Vellala · Answer

This is self-help knowledge base along with chat bot and incident management. This has Public and Private knowledge base options to make them available to all users or only available to staff.