Shubhankar Kahali
Shubhankar KahaliFounder & CEO, Hyperpage

What are some good Intercom alternatives?

Looking for something similar to Intercom but cheaper.
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12 recommended
  1. 5
    Freshchat

    Catch 'em all. Keep 'em all.

    Arjun Paliath
    Arjun PaliathFreshchat @Freshworks · Written
    A moden way to engage with visitors and generate leads. Also enables the self support aspect with built in FAQs.
    CommentsShare
    Arun Sathiya
    Arun Sathiya4Happiness Engineer, Automattic · Written
    Freshchat is totally what you are looking for. Great pricing and incredibly powerful. It's the newest from Freshworks Inc. and packs everything for businesses of all kinds. The free tier is something you should not miss seeing. ;)
    CommentsShare
    • The analytics section of this product is a joke compared to LiveChat. We use both (for different use cases) and are really unsatisfied with Freshchat. It's really hard to have a good grasp of your operation with such scant reporting capabilities. LiveChat offers much more customization and flexibility. I'd definitely recommend you use that.

      It's also been unreliable of late, where several of our users are unable to use the chat. We've reported the problem and it took them about 5 days to detect it as a bug, and they've returned us an estimated 15 days for the bug to be fixed. This is way too long.

      The only reason we haven't switched over completely is because to integrate LiveChat into our android app, we'd lose native support for push notifications and would have to implement it ourselves. We've researched chat apps quite a bit and definitely recommend LiveChat. We've looked at Intercom too and it looks very promising but would only make sense for us if we switched our e-mail support system (Zendesk) to Intercom as well.

    • Arun Sathiya
      Arun SathiyaHappiness Engineer, Automattic

      This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.

      Comments (2)
  2. 4
    Chaport

    A beautiful, simple live chat for websites.✨

    Alex Shvalev
    Alex Shvalev8CEO & Co-founder, Chaport Live Chat · Written
    Alex Shvalev made this product
    Chaport is a cheaper and simpler alternative to Intercom with the Forever Free Plan for 5 operators. It has beautiful apps for Mac, Windows, Web, iOS & Android.
    CommentsShare
    • Greg Stone
      Greg StoneOwner & Designer at ChampKid Design

      Easy setup and installation. Using it for our ecommerce store Pacific Outbound Clothing Co. We've been bouncing around multiple chat apps and each one has their own little quirks that we didn't like on mobile. But this one has proven to stand above them all. Looks great on the website and just worked. The backend dashboard could use a little color -it's all just very white- but that's just me. I think this product is going places.

    • Beth Fiedler
      Beth FiedlerHappy Entrepreneur w a PH product 🙌

      Thanks very much for sharing this simple yet effective tool with the PH community. Will recommend Chaport to those who are looking for this. Congrats and Thank You! 👍👍👍

  3. Timothy Graham
    Timothy GrahamDirector Digital Strategy & Innovation · Written
    Cheaper and solves the core problem that intercom does.
    CommentsShare
  4. 3
    LiveChat

    Premium live chat and help desk software for business.

    High quality, with great support, and also cheaper!
    CommentsShare
    • Kaan Aksoy
      Kaan AksoyA person who doesn't headlines

      It is a solid product but one thing (quite silly in my opinion) makes it quite useless in our case.

      If a visitor does not provide his details the at the beginning (they call it pre-chat survey) you can not add those details (email,name) afterwards.

      You can have a 2 hours chat session with a visitor but visitor will stay as unknown since you can not add the information you gathered during the chat session. How st..id is that?

    • Matt Pliszka
      Matt Pliszkaresearching SaaS software @ pickSaaS.com

      Love LiveChat for its simplicity, easy integration and customer support 👍

  5. Vidya Vellala
    Vidya VellalaFounder CEO Faasthelp · Written
    Vidya Vellala made this product
    This has chat along with that you get knowledge base and issue management. One additional advantage is you can add an unlimited number of users/employees to the system without any additional cost.
    CommentsShare
  6. 3
    Chatterbox

    Live chat with your to-be customers straight from your Slack

    Chatterbox Bot, that can filter unwanted chatters wasting our time. We only get a chat alert after the visitor has entered their correct email id. This helps us to understand who is really interested in our service. We are able to engage them by sending drip emails to the actual leads. Free to start :-)
    CommentsShare
  7. 2
    Driftt

    Customer communication app for product marketers

    Free!
    CommentsShare
  8. 2
    UserEngage

    Affordable marketing automation with 5 minute setup

    Vikas Ranjan
    Vikas RanjanCo-creator of @FundingHunt and @Emotify · Written
    I have been using this for quite a while now. Definitely a great product with all the right features and awesome design. Perfect alternative to Intercom.
    CommentsShare
    • Matt Pliszka
      Matt Pliszkaresearching SaaS software @ pickSaaS.com

      A really great extensive automation software focused on providing you with multiple functionality automating your daily connections with customers using different channels.

  9. 2
    Kommunicate

    A human + bot hybrid customer support platform

    Kommunicate is a hybrid (human+bot) support software for real-time, proactive and personalized support for growing businesses. Integrate your favourite apps, use bots for automating mundane tasks, create FAQs and use them within the chat, leverage rich messaging for within-chat actions with Kommunicate.
    CommentsShare
    • Chetan R
      Chetan RChethStudios

      Curious to know the roadmap for this. More key differentiators should be added to the product. Will update this review when I actually test it out.

    • Syed Zainul Haque
      Syed Zainul HaqueAssistant Marketing Manager,Conversion B

      It has good analytics in place and allows you to have personalized customer support and use bots as well

  10. Arpy Vanyan
    Arpy VanyanLead Developer, Inapptics · Written
    Also free!
    CommentsShare
  11. Enterprising Josh made this product
    Bitrix24 Open Channels are excellent. Free and unlimited live chat for your website, see https://www.bitrix24.com/feature...
    CommentsShare
  12. 1
    Intercom

    Communicate personally with every single customer.

    Jeroen Corthout ☕
    Jeroen Corthout ☕6Co-Founder Salesflare · Written
    Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-...
    CommentsShare
    Jeroen Corthout ☕
    Jeroen Corthout ☕6Co-Founder Salesflare · Written
    Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-...
    CommentsShare
    • We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.

    • Matt Pliszka
      Matt Pliszkaresearching SaaS software @ pickSaaS.com

      A great application to automate engagement with your visitors, focusing on personal approach towards your customers