- A moden way to engage with visitors and generate leads. Also enables the self support aspect with built in FAQs.
The analytics section of this product is a joke compared to LiveChat. We use both (for different use cases) and are really unsatisfied with Freshchat. It's really hard to have a good grasp of your operation with such scant reporting capabilities. LiveChat offers much more customization and flexibility. I'd definitely recommend you use that.
It's also been unreliable of late, where several of our users are unable to use the chat. We've reported the problem and it took them about 5 days to detect it as a bug, and they've returned us an estimated 15 days for the bug to be fixed. This is way too long.
The only reason we haven't switched over completely is because to integrate LiveChat into our android app, we'd lose native support for push notifications and would have to implement it ourselves. We've researched chat apps quite a bit and definitely recommend LiveChat. We've looked at Intercom too and it looks very promising but would only make sense for us if we switched our e-mail support system (Zendesk) to Intercom as well.
This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.
Easy setup and installation. Using it for our ecommerce store Pacific Outbound Clothing Co. We've been bouncing around multiple chat apps and each one has their own little quirks that we didn't like on mobile. But this one has proven to stand above them all. Looks great on the website and just worked. The backend dashboard could use a little color -it's all just very white- but that's just me. I think this product is going places.
Thanks very much for sharing this simple yet effective tool with the PH community. Will recommend Chaport to those who are looking for this. Congrats and Thank You! 👍👍👍
It is a solid product but one thing (quite silly in my opinion) makes it quite useless in our case.
If a visitor does not provide his details the at the beginning (they call it pre-chat survey) you can not add those details (email,name) afterwards.
You can have a 2 hours chat session with a visitor but visitor will stay as unknown since you can not add the information you gathered during the chat session. How st..id is that?
Love LiveChat for its simplicity, easy integration and customer support 👍
- Chatterbox Bot, that can filter unwanted chatters wasting our time. We only get a chat alert after the visitor has entered their correct email id. This helps us to understand who is really interested in our service. We are able to engage them by sending drip emails to the actual leads. Free to start :-)
- Kommunicate is a hybrid (human+bot) support software for real-time, proactive and personalized support for growing businesses. Integrate your favourite apps, use bots for automating mundane tasks, create FAQs and use them within the chat, leverage rich messaging for within-chat actions with Kommunicate.
Curious to know the roadmap for this. More key differentiators should be added to the product. Will update this review when I actually test it out.
It has good analytics in place and allows you to have personalized customer support and use bots as well
- Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-...
We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.
A great application to automate engagement with your visitors, focusing on personal approach towards your customers