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10 recommended
  1. 9
    LiveChat

    Premium live chat and help desk software for business.

    Daria Zwierz
    Daria Zwierz10Online Community Enthusiast · Edited
    Check out LiveChat software. It's a great tool to catch leads, convert them and build a relationship with customers. The company offers plans suitable for various business needs. If you have a small startup, you can choose the lower plan and pay less, but if you need advanced features, that's not a problem as you can find them in higher plans. Plus, the company offers 24/7 chat support so that you can ask them for tips or guidance any time you need.
    CommentsShare
    • Kaan Aksoy
      Kaan AksoyA person who doesn't headlines

      It is a solid product but one thing (quite silly in my opinion) makes it quite useless in our case.

      If a visitor does not provide his details the at the beginning (they call it pre-chat survey) you can not add those details (email,name) afterwards.

      You can have a 2 hours chat session with a visitor but visitor will stay as unknown since you can not add the information you gathered during the chat session. How st..id is that?

    • Matt Pliszka
      Matt PliszkaCEO & co-founder @ pickSaaS.com

      Love LiveChat for its simplicity, easy integration and customer support 👍

  2. 6
    Chaport

    A beautiful, simple live chat for websites.✨

    Yulia Burdina
    Yulia Burdina3CEO, TopTraining · Written
    I love Chaport because it's very simple yet powerful. It has beautiful chat widget that works great on mobile. Chaport is cheaper than most of the alternatives and provides a free plan for five operators which includes lots of powerful features such as group chats & the apps for Mac and Windows.
    CommentsShare
    • Greg Stone
      Greg StoneOwner & Designer at ChampKid Design

      Easy setup and installation. Using it for our ecommerce store Pacific Outbound Clothing Co. We've been bouncing around multiple chat apps and each one has their own little quirks that we didn't like on mobile. But this one has proven to stand above them all. Looks great on the website and just worked. The backend dashboard could use a little color -it's all just very white- but that's just me. I think this product is going places.

    • Beth Fiedler
      Beth FiedlerHappy Entrepreneur w 2 PH products 🙌

      Thanks very much for sharing this simple yet effective tool with the PH community. Will recommend Chaport to those who are looking for this. Congrats and Thank You! 👍👍👍

  3. I like tawk.to. Easy to work, nice implementation
    CommentsShare
    Vikash Rungta
    Vikash Rungta#Product #Marketing #Tech #AI · Written
    Surprisingly great tool for what it intends, chat with visitors & for free. Lacks automation.
    CommentsShare
  4. 2
    Intercom

    Communicate personally with every single customer.

    Vikash Rungta
    Vikash Rungta#Product #Marketing #Tech #AI · Written
    Integrates well with website, great automation features !
    Comments (3)Share
    • Matt Pliszka
      Matt PliszkaCEO & co-founder @ pickSaaS.com

      A great application to automate engagement with your visitors, focusing on personal approach towards your customers

    • We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.

  5. Vidya Vellala
    Vidya VellalaFounder CEO Faasthelp · Written
    Vidya Vellala made this product
    The customer is empowered not only to chat but they can see the knowledge base and create/track issues or incidents from the same window. Great product for SMBs.
    CommentsShare
  6. Vineet Gupta
    Vineet GuptaInternet Technologies Evangelist · Written
    Using ProProfs Chat on our website and the list of benefits is endless, to say the least. Unlike other options that we tried in the past, ProProfs Chat won our hearts by reducing our ticket influx by 30 percent and email volume by 20 percent. The initial setup got done before I finished my coffee with ZERO coding involved. The onboarding email they sent us asked us to copy-paste a simple code on the webpage we wanted the chat option to go live. Canned messages, pop-up invitations, chat transcripts, offline messages and what not! Even after a good use of 3 months, we are yet to explore more features. Will get back with more benefits once we get our hands dirty on a few integrations.
    CommentsShare
    David Miller
    David MillerEducational Researcher · Written
    We are using ProProfs Chat for countless reasons. The level of customization that ProProfs Chat offers is simply spot-on. You can change the look and feel of the chat windows depending on the target page and audience or to match with occasions to drive sales and engagement. The initial setup requires zero coding expertise and a half an hour demo is good enough for any chat operator to get started with minimal supervision. Advanced features such as canned messages and co-browsing makes multi-tasking a breeze.
    CommentsShare
  7. 1
    User.com

    Affordable marketing automation with 5 minute setup

    Ayush Mittal
    Ayush Mittal27bro @boombro, Founder RefR ✌ · Written
    We use UserEngage for both website and in-app. The best part is user profiling, modelling and actions/messaging based on user activities. Drag & drop editor to build paths (user journey) which automate the user engagement processes. Plus Email Marketing, CRM and Dynamic forms built in. [New UserEngage Dashboard with advanced analytics coming soon].
    CommentsShare
    • Matt Pliszka
      Matt PliszkaCEO & co-founder @ pickSaaS.com

      A really great extensive automation software focused on providing you with multiple functionality automating your daily connections with customers using different channels.

  8. 1
    Freshchat

    Catch 'em all. Keep 'em all.

    Arun Sathiya
    Arun Sathiya4Happiness Engineer, Automattic · Written
    Great product + generous free tier. Disclosure: I work with the team on launch and marketing.
    CommentsShare
    • Bernardo Campos
      Bernardo CamposProduct Owner at Parafuzo.com

      The analytics section of this product is a joke compared to LiveChat. We use both (for different use cases) and are really unsatisfied with Freshchat. It's really hard to have a good grasp of your operation with such scant reporting capabilities. LiveChat offers much more customization and flexibility. I'd definitely recommend you use that.

      It's also been unreliable of late, where several of our users are unable to use the chat. We've reported the problem and it took them about 5 days to detect it as a bug, and they've returned us an estimated 15 days for the bug to be fixed. This is way too long.

      The only reason we haven't switched over completely is because to integrate LiveChat into our android app, we'd lose native support for push notifications and would have to implement it ourselves. We've researched chat apps quite a bit and definitely recommend LiveChat. We've looked at Intercom too and it looks very promising but would only make sense for us if we switched our e-mail support system (Zendesk) to Intercom as well.

    • Arun Sathiya
      Arun SathiyaHappiness Engineer, Automattic

      This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.

  9. Sergey Stukov
    Sergey StukovCo-Founder, UserEcho · Written
    Sergey Stukov made this product
    Easy to work, nice implementation, great stats.
    CommentsShare
  10. Matthijs
    MatthijsOnline handyman 🐐 · Written
    Love the app, maybe even a fan. They have small team but a very powerful product. The live typing lets you anticipate even better on what a user is saying. Have a look, it's pretty awesome.
    CommentsShare