- Check out LiveChat software. It's a great tool to catch leads, convert them and build a relationship with customers. The company offers plans suitable for various business needs. If you have a small startup, you can choose the lower plan and pay less, but if you need advanced features, that's not a problem as you can find them in higher plans. Plus, the company offers 24/7 chat support so that you can ask them for tips or guidance any time you need.
It is a solid product but one thing (quite silly in my opinion) makes it quite useless in our case.
If a visitor does not provide his details the at the beginning (they call it pre-chat survey) you can not add those details (email,name) afterwards.
You can have a 2 hours chat session with a visitor but visitor will stay as unknown since you can not add the information you gathered during the chat session. How st..id is that?
Love LiveChat for its simplicity, easy integration and customer support 👍
- I love Chaport because it's very simple yet powerful. It has beautiful chat widget that works great on mobile. Chaport is cheaper than most of the alternatives and provides a free plan for five operators which includes lots of powerful features such as group chats & the apps for Mac and Windows.
Easy setup and installation. Using it for our ecommerce store Pacific Outbound Clothing Co. We've been bouncing around multiple chat apps and each one has their own little quirks that we didn't like on mobile. But this one has proven to stand above them all. Looks great on the website and just worked. The backend dashboard could use a little color -it's all just very white- but that's just me. I think this product is going places.
Thanks very much for sharing this simple yet effective tool with the PH community. Will recommend Chaport to those who are looking for this. Congrats and Thank You! 👍👍👍
A great application to automate engagement with your visitors, focusing on personal approach towards your customers
We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.
- Using ProProfs Chat on our website and the list of benefits is endless, to say the least. Unlike other options that we tried in the past, ProProfs Chat won our hearts by reducing our ticket influx by 30 percent and email volume by 20 percent. The initial setup got done before I finished my coffee with ZERO coding involved. The onboarding email they sent us asked us to copy-paste a simple code on the webpage we wanted the chat option to go live. Canned messages, pop-up invitations, chat transcripts, offline messages and what not! Even after a good use of 3 months, we are yet to explore more features. Will get back with more benefits once we get our hands dirty on a few integrations.We are using ProProfs Chat for countless reasons. The level of customization that ProProfs Chat offers is simply spot-on. You can change the look and feel of the chat windows depending on the target page and audience or to match with occasions to drive sales and engagement. The initial setup requires zero coding expertise and a half an hour demo is good enough for any chat operator to get started with minimal supervision. Advanced features such as canned messages and co-browsing makes multi-tasking a breeze.
- We use UserEngage for both website and in-app. The best part is user profiling, modelling and actions/messaging based on user activities. Drag & drop editor to build paths (user journey) which automate the user engagement processes. Plus Email Marketing, CRM and Dynamic forms built in. [New UserEngage Dashboard with advanced analytics coming soon].
The analytics section of this product is a joke compared to LiveChat. We use both (for different use cases) and are really unsatisfied with Freshchat. It's really hard to have a good grasp of your operation with such scant reporting capabilities. LiveChat offers much more customization and flexibility. I'd definitely recommend you use that.
It's also been unreliable of late, where several of our users are unable to use the chat. We've reported the problem and it took them about 5 days to detect it as a bug, and they've returned us an estimated 15 days for the bug to be fixed. This is way too long.
The only reason we haven't switched over completely is because to integrate LiveChat into our android app, we'd lose native support for push notifications and would have to implement it ourselves. We've researched chat apps quite a bit and definitely recommend LiveChat. We've looked at Intercom too and it looks very promising but would only make sense for us if we switched our e-mail support system (Zendesk) to Intercom as well.
This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.