Do you know any team collaboration & helpdesk software?

I'm looking for a system that does this native, not though 3rd party plugins/apps
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20 recommended
  1. 48
    Freshdesk

    Everything you need to deliver exceptional customer support.

    Kesava Mandiga
    Kesava Mandiga15Curious cat. Writer. Explorer. ยท Written
    A fast-growing product that delivers a comprehensive solution for HelpDesks - ticketing, tracking and more.
    CommentsShare
    Tejas Kinger
    Tejas Kinger20SaaS Product Marketing @ Freshworks Inc ยท Written
    Freshdesk now adds Freshconnect which allows you to add external collaborators while working on a support ticket as well!
    CommentsShare
    Lฦฐฦกng Xuรขn Tร i
    Lฦฐฦกng Xuรขn Tร iMarketing in ฤแป“ Gแป— ฤแบนp Info ยท Written
    I think you should use Freshdesk. Freshdesk is very suitable for your needs
    CommentsShare
    • It's the best software for customer support that I have ever used. Also, I like its integration with TMetric, it allows me to track how much time was spent on the overall activity in Freshdesk.

      Comments (0)
    • My teams been using this for over a month and they love it. It's increased visibility on production and helped us get a handle on customer satisfaction per ticket.

      Comments (0)
  2. 41
    Teamwork Projects

    Project management software for professionals.

    Kesava Mandiga
    Kesava Mandiga15Curious cat. Writer. Explorer. ยท Written
    Teamwork creates great tools for project management, HelpDesk support and team collaboration that work together. Check out their Desk + Chat offering.
    CommentsShare
    • Valerio Neri
      Valerio NeriGeneralist / IT & Processes

      This tool has the best deal in combining several ways of managing projects, initiatives or tasklists. Either you like and need gantt charts or want to start with a simple checklist: youโ€™re covered. Nested subtasks support every detail-freak. The API letโ€˜s you do everything; combined with web hooks: endless power. Customer support has always been great!

      Comments (0)
  3. 40
    Flock

    Real-time team messenger tool

    Not a helpdesk software, but a great collaboration tool! Provides quite a lot of features for free and works cross-platform. A short list - There's direct messaging, channels, video conf, to-dos, reminders, code snippets, integrations and a lot more....
    Comments (1)Share
    • RJ Lewis Digital
      RJ Lewis DigitalRJ Lewis, Digital Consultant

      I love that flock is stable, easy to use and has a good base of application integrations. I typically miss flowdock, but the overall collaborative experience is better than slack. Been using a little over 6 mos.- couldn't pick that though

      Comments (0)
  4. Rethika Rao
    Rethika Rao4Digital Marketing Evangelist ยท Written
    Hello, Agile CRM is an all-in-one CRM software, which collaborates your sales, marketing, and service automation on a single platform. It is a cloud-based, saas product, which can be leveraged to communicate with your team members and assign them tasks according to their domain expertise. Agile CRM's service automation includes helpdesk automation features, which enable you to assign, segregate and monitor the status of tickets sent by customers. When a new contact sends in a ticket, their contact information gets automatically saved in the contacts window. You can also label your tickets which helps you segregate them for easy monitoring. Apart from help desk ticketing, various other useful features are widespread across this software: - email marketing - Lead scoring - web engagement - social suite - live chat - Contact management and many more Agile CRM is a very affordable software, tailored to the needs of the small and medium-size business. It is also available for free(up to 10 users).
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  5. 11
    Nuclino

    Part knowledge base, part collaboration space ๐Ÿง 

    Anastasia Churazova
    Anastasia ChurazovaProduct Marketer ยท Written
    It's like Google Docs meets Trello. You can create real-time collaborative documents and connect them instantly like a wiki with a mind map. Very fast and lightweight.
    CommentsShare
    • Philipp Seybold
      Philipp SeyboldCo-Founder & CEO @ combyne

      Excellent product which is on the right track. In my view the pricing is too high for this stage with 5 Euro/user/ month. G Suite costs 4 euro for it's vast service portfolio. For us a price point at 1 or 2 Euro would feel comfortable.

      Comments (0)
    • Nuclino definitely deserves to be as popular as Slack and Trello. Like Slack and Trello, Nuclino focuses on one task and does a brilliant job at it. I really hope this stays actively maintained!

      Comments (1)
  6. 6
    Nifty: Project Management 2.0

    All-in-One Project Management Workspace

    Shiv Kapoor
    Shiv KapoorFounder & CEO, Nifty ยท Written
    Much more than just Project Management. Nifty combines project management, team communication, and workflow collaboration in an easy, fun, and efficient way.
    CommentsShare
    • Rim N. Kay
      Rim N. KaySoftware Engineer at Tech Rim Corporatio

      The Interface is very beautiful and one can manage very efficiently.

      The trial helps to understand and get familiar with the tabs and options that are available to use.

      Comments (0)
    • Vasyl Lagutin
      Vasyl LagutinDelivering great products on time!

      A fully functional trial is available for free even without providing credit card details!

      Comments (0)
  7. Kesava Mandiga
    Kesava Mandiga15Curious cat. Writer. Explorer. ยท Written
    We used Jira for internal issue tracking (within a HelpDesk) and it comes with support for Hipchat - a team collaboration software by the same company.
    CommentsShare
  8. 5
    HeySpace

    If Trello and Slack had a baby - new team collaboration app

    Ola Rybacka
    Ola RybackaSocial media freak, blogger ยท Written
    Entirely free app with Kanban boards and advanced chat feature. What more do we want?
    CommentsShare
    • It's a great collaboration tool. We use it to improve processes at our company and it works well. And it's free.

      It has many useful features and the design is fancy.

      Comments (1)
    • Matt Pliszka
      Matt Pliszkaresearching SaaS software @ pickSaaS.com

      The concept of connecting Trello and Slack looks awesome, most of us switch between Slack & project management app. Messages' search is my favourite Slack's feature so looking forward to seeing this option here, as well :)

      Comments (0)
  9. Aysha Ayub
    Aysha AyubDigital Marketing Analyst ยท Written
    Hey, Catalin Pop I use Agile CRM as my help desk software and I must say I am very glad about the outcome. Let me brief you about its basic functionality. Every time a query or question is asked a ticket is raised and shown in the helpdesk. These tickets can be assigned to the concerned rep according to the issue of the ticket for the follow-up. The automated process immensely reduces the manual work. The only manual work involves creating a group for the reps, and naming the tags, labels. The sorting of tickets in opened, pending, closed format increases the efficiency thereby saving time. In addition, you can always make use of the labels and tags. The activities tab gives a detailed view of all the actions done on the tickets. Concerned about the workflow of the reps? Just go the respective user's timeline and monitor the activities. Agile CRM has got it all covered. Inculcate the live chat option to stay connected with the customers. The smart division of reports into Tickets, Live Chat, Knowledgebase, Automation, Activities gives a complete report abouit every aspect in the helpdesk. I will leave a link here. Do have a look at it :) https://www.agilecrm.com/helpdesk
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  10. 4
    MyChat

    Secure instant messenger for any network

    Alexey Pikurov
    Alexey PikurovCommunication and security ยท Written
    Secure communication tool โ€” MyChat enterprise messenger. This program has own server; all data is encrypted. MyChat can work in LAN and over the slow Internet connection. - instant messaging - voice and video calls - remote control - screen sharing - task management (Kanban) - built-in forum Free Edition up to 20 user connections. Available for Windows, Linux, macOS, Android.
    CommentsShare
  11. Sahil Parikh
    Sahil ParikhFounder, Brightpod.com ยท Written
    Sahil Parikh made this product
    Easy to use team and project collaboration. Besides the usual task/message/project features, Brightpod also includes a calendar, insights/reports, Me Page, Focus page and time estimates for tasks. We built this :)
    CommentsShare
  12. 3
    Wrike

    Outcollaborate. Where work gets done!

    Fred Cutler
    Fred CutlerEdtech. Prof @UBC & founder, WeVu. ยท Written
    Wrike is fantastic. Used it for a team of 25, many, many projects from concept to support, hundreds of clients and stakeholders. It works.
    CommentsShare
  13. 3
    monday.com

    Simplify the way your team works

    Sameera Sy
    Sameera SyTech Enthusiast ยท Written
    I've been using this for over an year. Great tool to avoid spreadsheets and takes care of the tiny things!
    CommentsShare
    • John Calzaretta
      John CalzarettaChief Rev Guy - Identity Card

      So much more than just a project management tool. Our team uses DaPulse almost exclusively for all facets of communication and collaboration.

      Comments (0)
    • Matt Pliszka
      Matt Pliszkaresearching SaaS software @ pickSaaS.com

      Really great and complex project management app for more demanding customers.

      Comments (0)
  14. 2
    Notion for Android

    The all-in-one workspace - notes, tasks, wikis, & databases

    ๆŽ็Žฒ่Š
    ๆŽ็Žฒ่ŠInteraction Designer ยท Written
    So good! Definitely worth try
    CommentsShare
    • Fernando Parra
      Fernando ParraPollenizer

      Notion is definitively a huge contender to every state-of-the-art collaboration product out there. It will be interesting to see how this new fight between Airtable, Notion, and Coda plays out. It is the most powerful amongst the three in terms of layout flexibility and clean interface, although lagging behind in terms of computing and visualizing data.

      I'd love to see better API integrations, and possibly (putting this one out there, hoping that the founders see this), an ability for users to query a Workspace via GraphQL.

      Comments (0)
    • Vidyadhar Sharma
      Vidyadhar SharmaExploring Cognitive Ecstasy @ Speckbit

      Notion is one of the most powerful products I've used so far. My productivity has increased 10x.

      I got early access to their Android beta and man! I love it. So much of my work now happens from my phone. It's great.

      Comments (0)
  15. HyperOffice
    HyperOfficeMarketing Manager ยท Written
    uShare has two components, a teams component, and a client services component, all in the same product. The Teams component allows you to communicate and collaborate amongst teams with video, audio, chat and information sharing, while the Client Services component allows you to interact with clients.
    CommentsShare
  16. 1
    HelpScout

    Simple support system, without all the crap you don't need

    Great system! We've been using this for 4+ years now.
    CommentsShare
    • Kris Aguero
      Kris AgueroCo-Founder of @Advancify

      We love using Help Scout to rally up the support related emails we get on a regular basis. We switched over from Google Groups and won't look back!

      Comments (0)
    • Tonx Konecny
      Tonx KonecnyFounder, YES PLZ

      My last company, Tonx Coffee made great use of Helpscout. It feels like a secret weapon.

      Comments (0)
  17. 1
    Kommunicate

    A human + bot hybrid customer support platform

    Parth Shrivastava
    Parth ShrivastavaAll Things B2B Marketing ยท Written
    Kommunicate has recently released Mailbox - a feature that brings Team Inbox and Helpdesk Ticketing together. You get the best of both live chat and helpdesk.
    CommentsShare
  18. 1
    Loop Email

    Emailing for teams: Organize your Inbox into channels ๐Ÿ’Œ

    Ana Topoljski
    Ana TopoljskiSocial Media Manager at LOOP ยท Written
    Helpful for seamless communication in real-time.๐Ÿ˜Ž
    CommentsShare
    • Loving the fact I can have one place to check my emails and messages. Obviously with this there are some advanced features still not there, but I can live with this given I now only have one place to search for all my stuff

      Comments (1)
    • Mateja Sefman
      Mateja SefmanHead of digital marketing

      Love how I can triage messages and emails in the same inbox. The files tab for every channel is a gem. Looping in a team is so powerful when I need help with my responses to clients. The bot is still under construction but he's getting some cool skills soon!

      Comments (1)
  19. 1
    Blackbox.ai

    Instantly transcribe audio & search through voice

    Richard Rizk
    Richard RizkCTO of Blackbox ยท Written
    Richard Rizk made this product
    Great tool to keep track of meetings, get automatically meeting minutes and 1-click search to retrace any moment of a conversation.
    CommentsShare
  20. 1
    Zoho Desk

    Context-aware help desk software for better customer service

    Chinmayee Mishra
    Chinmayee MishraCommunity Specialist @ Zoho ยท Written
    Zoho Desk can be a great fit, here's why: Multi-channel: Zoho Desk lets you manage customer conversations on a single screen, whether they came in from email, phone, social media, or your website. Automation: It can assign tickets to agents based on their availability or some specific conditions. After that, it looks at the context behind the ticket, and shows your agents the tickets that need their attention the most. Collaboration: It's integrated with Slack (and Jira!) so your agents can collaborate among themselves and with the rest of your company. There's also agent collision warning, team chat, and lots more! Extensibility: You can insert widgets within the agent interface to pull in details from other tools, perform quick actions through webhooks, and pretty much connect Zoho Desk to any other software you use! Reporting: It comes with several reports and dashboard already, and you can build your own set as well. It also connects to Zoho's BI application, Zoho Reports. Our support team can have you up and running quickly. If you're the DIY person, there's a 15-day no-credit-card free trial as well. Head over to zoho.com/desk to learn more.
    CommentsShare
    • Elias Rocha
      Elias RochaCS Supervisor

      Excellent tool for Help Desk, many more options than the old app and easy to use.

      It Would be great if Desk could have a connection to open ZOHO CRM Potentials from tickets and able to relate to agent, account, contact.

      Comments (0)