Do you know any team collaboration & helpdesk software?

I'm looking for a system that does this native, not though 3rd party plugins/apps
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19 recommended
  1. 48
    Freshdesk

    Everything you need to deliver exceptional customer support.

    Kesava Mandiga
    Kesava Mandiga14Curious cat. Writer. Explorer. Β· Written
    A fast-growing product that delivers a comprehensive solution for HelpDesks - ticketing, tracking and more.
    CommentsShare
    Tejas Kinger
    Tejas Kinger20SaaS Product Marketing @ Freshworks Inc Β· Written
    Freshdesk now adds Freshconnect which allows you to add external collaborators while working on a support ticket as well!
    CommentsShare
    LΖ°Ζ‘ng XuΓ’n TΓ i
    LΖ°Ζ‘ng XuΓ’n TΓ iMarketing in Đồ Gα»— Đẹp Info Β· Written
    I think you should use Freshdesk. Freshdesk is very suitable for your needs
    CommentsShare
    • It's the best software for customer support that I have ever used. Also, I like its integration with TMetric, it allows me to track how much time was spent on the overall activity in Freshdesk.

      Comments (0)
    • My teams been using this for over a month and they love it. It's increased visibility on production and helped us get a handle on customer satisfaction per ticket.

      Comments (0)
  2. 41
    Teamwork Projects

    Project management software for professionals.

    Kesava Mandiga
    Kesava Mandiga14Curious cat. Writer. Explorer. Β· Written
    Teamwork creates great tools for project management, HelpDesk support and team collaboration that work together. Check out their Desk + Chat offering.
    CommentsShare
    • Valerio Neri
      Valerio NeriIT & Processes

      This tool has the best deal in combining several ways of managing projects, initiatives or tasklists. Either you like and need gantt charts or want to start with a simple checklist: you’re covered. Nested subtasks support every detail-freak. The API letβ€˜s you do everything; combined with web hooks: endless power. Customer support has always been great!

      Comments (0)
  3. 40
    Flock

    Real-time team messenger tool

    Not a helpdesk software, but a great collaboration tool! Provides quite a lot of features for free and works cross-platform. A short list - There's direct messaging, channels, video conf, to-dos, reminders, code snippets, integrations and a lot more....
    Comments (1)Share
    • RJ Lewis Digital
      RJ Lewis DigitalRJ Lewis, Digital Consultant

      I love that flock is stable, easy to use and has a good base of application integrations. I typically miss flowdock, but the overall collaborative experience is better than slack. Been using a little over 6 mos.- couldn't pick that though

      Comments (0)
  4. Rethika Rao
    Rethika Rao4Digital Marketing Evangelist Β· Written
    Hello, Agile CRM is an all-in-one CRM software, which collaborates your sales, marketing, and service automation on a single platform. It is a cloud-based, saas product, which can be leveraged to communicate with your team members and assign them tasks according to their domain expertise. Agile CRM's service automation includes helpdesk automation features, which enable you to assign, segregate and monitor the status of tickets sent by customers. When a new contact sends in a ticket, their contact information gets automatically saved in the contacts window. You can also label your tickets which helps you segregate them for easy monitoring. Apart from help desk ticketing, various other useful features are widespread across this software: - email marketing - Lead scoring - web engagement - social suite - live chat - Contact management and many more Agile CRM is a very affordable software, tailored to the needs of the small and medium-size business. It is also available for free(up to 10 users).
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  5. 11
    Nuclino

    The easy knowledge base for teams

    It's like Google Docs meets Trello. You can create real-time collaborative documents and connect them instantly like a wiki with a mind map. Very fast and lightweight.
    CommentsShare
    • Philipp Seybold
      Philipp SeyboldCo-Founder & CEO @ combyne

      Excellent product which is on the right track. In my view the pricing is too high for this stage with 5 Euro/user/ month. G Suite costs 4 euro for it's vast service portfolio. For us a price point at 1 or 2 Euro would feel comfortable.

      Comments (0)
    • Nuclino definitely deserves to be as popular as Slack and Trello. Like Slack and Trello, Nuclino focuses on one task and does a brilliant job at it. I really hope this stays actively maintained!

      Comments (1)
  6. 6
    Nifty: Project Management 2.0

    All-in-One Product & Task Management Workspace

    Shiv Kapoor
    Shiv KapoorFounder & CEO, Nifty Β· Written
    Much more than just Project Management. Nifty combines project management, team communication, and workflow collaboration in an easy, fun, and efficient way.
    CommentsShare
    • Rim N. Kay
      Rim N. KaySoftware Engineer at Tech Rim Corporatio

      The Interface is very beautiful and one can manage very efficiently.

      The trial helps to understand and get familiar with the tabs and options that are available to use.

      Comments (0)
    • A fully functional trial is available for free even without providing credit card details!

      Comments (0)
  7. Kesava Mandiga
    Kesava Mandiga14Curious cat. Writer. Explorer. Β· Written
    We used Jira for internal issue tracking (within a HelpDesk) and it comes with support for Hipchat - a team collaboration software by the same company.
    CommentsShare
  8. 5
    HeySpace

    If Trello and Slack had a baby - new team collaboration app

    Ola Rybacka
    Ola RybackaSocial media freak, blogger Β· Written
    Entirely free app with Kanban boards and advanced chat feature. What more do we want?
    CommentsShare
    • It's a great collaboration tool. We use it to improve processes at our company and it works well. And it's free.

      It has many useful features and the design is fancy.

      Comments (1)
    • Matt Pliszka
      Matt Pliszkaresearching SaaS software @ pickSaaS.com

      The concept of connecting Trello and Slack looks awesome, most of us switch between Slack & project management app. Messages' search is my favourite Slack's feature so looking forward to seeing this option here, as well :)

      Comments (0)
  9. Aysha Ayub
    Aysha AyubDigital Marketing Analyst Β· Written
    Hey, Catalin Pop I use Agile CRM as my help desk software and I must say I am very glad about the outcome. Let me brief you about its basic functionality. Every time a query or question is asked a ticket is raised and shown in the helpdesk. These tickets can be assigned to the concerned rep according to the issue of the ticket for the follow-up. The automated process immensely reduces the manual work. The only manual work involves creating a group for the reps, and naming the tags, labels. The sorting of tickets in opened, pending, closed format increases the efficiency thereby saving time. In addition, you can always make use of the labels and tags. The activities tab gives a detailed view of all the actions done on the tickets. Concerned about the workflow of the reps? Just go the respective user's timeline and monitor the activities. Agile CRM has got it all covered. Inculcate the live chat option to stay connected with the customers. The smart division of reports into Tickets, Live Chat, Knowledgebase, Automation, Activities gives a complete report abouit every aspect in the helpdesk. I will leave a link here. Do have a look at it :) https://www.agilecrm.com/helpdesk
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  10. 4
    MyChat

    Secure instant messenger for any network

    Alexey Pikurov
    Alexey PikurovCommunication and security Β· Written
    Secure communication tool β€” MyChat enterprise messenger. This program has own server; all data is encrypted. MyChat can work in LAN and over the slow Internet connection. - instant messaging - voice and video calls - remote control - screen sharing - task management (Kanban) - built-in forum Free Edition up to 20 user connections. Available for Windows, Linux, macOS, Android.
    CommentsShare
  11. Sahil Parikh
    Sahil ParikhFounder, Brightpod.com Β· Written
    Sahil Parikh made this product
    Easy to use team and project collaboration. Besides the usual task/message/project features, Brightpod also includes a calendar, insights/reports, Me Page, Focus page and time estimates for tasks. We built this :)
    CommentsShare
  12. 3
    Wrike

    Outcollaborate. Where work gets done!

    Fred Cutler
    Fred CutlerEdtech. Prof @UBC & founder, WeVu. Β· Written
    Wrike is fantastic. Used it for a team of 25, many, many projects from concept to support, hundreds of clients and stakeholders. It works.
    CommentsShare
  13. 3
    monday.com

    Simplify the way your team works

    Sameera Sy
    Sameera SyTech Enthusiast Β· Written
    I've been using this for over an year. Great tool to avoid spreadsheets and takes care of the tiny things!
    CommentsShare
    • Matt Pliszka
      Matt Pliszkaresearching SaaS software @ pickSaaS.com

      Really great and complex project management app for more demanding customers.

      Comments (0)
    • John Calzaretta
      John CalzarettaChief Rev Guy - Identity Card

      So much more than just a project management tool. Our team uses DaPulse almost exclusively for all facets of communication and collaboration.

      Comments (0)
  14. 2
    Notion for Android

    The all-in-one workspace - notes, tasks, wikis, & databases

    李玲芝
    李玲芝Interaction Designer · Written
    So good! Definitely worth try
    CommentsShare
    • Just S
      Just SOwner, Simple Lotus

      The Notion for Android experience is fantastic!

      I've been using Notion since beta (about 14 months) and Notion for Android since Beta batch 1 (about 3 months) and from the very first day that I tried Notion it has been in my top five tools. I love the product overall and it was actually a great experience in the mobile browser before any apps were available, though I was jealous when they released the iOS app in September ;-D. I have been a premium user since January.

      I love just about everything in Notion. Especially the active development. New features are well thought out, useful, and communication is great. My favorite aspect of Notion is that it is a truly personal experience. The user decides how to build the ecosystem and the customizations and options feel endless. The Android app is very close to the desktop experience with most features available and the UI+UX solid. Visually I prefer the web or desktop because I appreciate seeing a broader landscape of my choices/data but I haven't found many things that I need to do on Android that are not available to me. The app is speedy and has been reliable since the day I installed the first beta. It seems to be light and never shows up as a resource hog on any of my devices.

      I don't find much lacking in the app. Anything that is not there I have failed to notice. If there are missing elements they are probably features that I wouldn't or haven't needed to use on mobile or they are also missing on desktop/web..

      As far as the overall tool, I find the most significant missing feature to be a web-clipper/easier way to quickly get data into the system. I continue to use Milanote, Evernote, and other curation tools because of the web-clippers.

      Some minor gripes:

      *Tries to do a wide variety of functions, maybe too many. Then again maybe not :-)

      *The addition of charts and tables is a cool idea but a long way to go to match Airtable. Also missing all of the shareable views that make that tool great.

      *Not a great experience for true task management especially with passive reminders and lack of integrations with email and calendars. It is not going to replace a Wunderlist/Todoist or even a Trello/Asana for that type of functionality. At least not yet.

      I use Notion as my "final destination"/knowledge repository. Everything I do or collect in other tools eventually makes its way into Notion, whether by import or link. Notion is my master collection. Very pleased with Notion, happy to see them featured again on PH, and wish them continued success!

      Comments (0)
    • Fernando Parra
      Fernando ParraPollenizer

      Notion is definitively a huge contender to every state-of-the-art collaboration product out there. It will be interesting to see how this new fight between Airtable, Notion, and Coda plays out. It is the most powerful amongst the three in terms of layout flexibility and clean interface, although lagging behind in terms of computing and visualizing data.

      I'd love to see better API integrations, and possibly (putting this one out there, hoping that the founders see this), an ability for users to query a Workspace via GraphQL.

      Comments (0)
  15. HyperOffice
    HyperOfficeMarketing Manager Β· Written
    uShare has two components, a teams component, and a client services component, all in the same product. The Teams component allows you to communicate and collaborate amongst teams with video, audio, chat and information sharing, while the Client Services component allows you to interact with clients.
    CommentsShare
  16. 1
    HelpScout

    Simple support system, without all the crap you don't need

    Great system! We've been using this for 4+ years now.
    CommentsShare
    • Kris Aguero
      Kris AgueroCo-Founder of @Advancify

      We love using Help Scout to rally up the support related emails we get on a regular basis. We switched over from Google Groups and won't look back!

      Comments (0)
    • Tonx Konecny
      Tonx KonecnyFounder, YES PLZ

      My last company, Tonx Coffee made great use of Helpscout. It feels like a secret weapon.

      Comments (0)
  17. 1
    Kommunicate

    A human + bot hybrid customer support platform

    Parth Shrivastava
    Parth ShrivastavaAll Things B2B Marketing Β· Written
    Kommunicate has recently released Mailbox - a feature that brings Team Inbox and Helpdesk Ticketing together. You get the best of both live chat and helpdesk.
    CommentsShare
    • Chetan R
      Chetan RChethStudios

      Curious to know the roadmap for this. More key differentiators should be added to the product. Will update this review when I actually test it out.

      Comments (1)
    • Syed Zainul Haque
      Syed Zainul HaqueAssistant Marketing Manager,Conversion B

      It has good analytics in place and allows you to have personalized customer support and use bots as well

      Comments (1)
  18. 1
    Loop Email

    Emailing for teams: Organize your Inbox into channels πŸ’Œ

    Ana Topoljski
    Ana TopoljskiSocial Media Manager at LOOP Β· Written
    Helpful for seamless communication in real-time.😎
    CommentsShare
    • Mateja Sefman
      Mateja SefmanHead of digital marketing

      Love how I can triage messages and emails in the same inbox. The files tab for every channel is a gem. Looping in a team is so powerful when I need help with my responses to clients. The bot is still under construction but he's getting some cool skills soon!

      Comments (1)
    • Loving the fact I can have one place to check my emails and messages. Obviously with this there are some advanced features still not there, but I can live with this given I now only have one place to search for all my stuff

      Comments (1)
  19. 1
    Blackbox.ai

    Instantly transcribe audio & search through voice

    Richard Rizk
    Richard RizkCTO of Blackbox Β· Written
    Richard Rizk made this product
    Great tool to keep track of meetings, get automatically meeting minutes and 1-click search to retrace any moment of a conversation.
    CommentsShare