I'm looking for a system that does this native, not though 3rd party plugins/apps
- A fast-growing product that delivers a comprehensive solution for HelpDesks - ticketing, tracking and more.Freshdesk now adds Freshconnect which allows you to add external collaborators while working on a support ticket as well!
- Yes, in my opinion, ProProfs Help Desk is the best team collaboration software. Powered by collaborative email, this ticketing system enables agents to see who is working on what; leading to faster ticket resolution.My best bet is on ProProfs Help Desk. This help desk software offers a shared inbox feature that enables teams to collaborate on tickets anytime, anywhere. You can prioritize, organize, assign, and close tickets alongside different support departments easily with the shared inbox feature of ProProfs Help Desk.
- Hello, Agile CRM is an all-in-one CRM software, which collaborates your sales, marketing, and service automation on a single platform. It is a cloud-based, saas product, which can be leveraged to communicate with your team members and assign them tasks according to their domain expertise. Agile CRM's service automation includes helpdesk automation features, which enable you to assign, segregate and monitor the status of tickets sent by customers. When a new contact sends in a ticket, their contact information gets automatically saved in the contacts window. You can also label your tickets which helps you segregate them for easy monitoring. Apart from help desk ticketing, various other useful features are widespread across this software: - email marketing - Lead scoring - web engagement - social suite - live chat - Contact management and many more Agile CRM is a very affordable software, tailored to the needs of the small and medium-size business. It is also available for free(up to 10 users).
- Hey, Catalin Pop I use Agile CRM as my help desk software and I must say I am very glad about the outcome. Let me brief you about its basic functionality. Every time a query or question is asked a ticket is raised and shown in the helpdesk. These tickets can be assigned to the concerned rep according to the issue of the ticket for the follow-up. The automated process immensely reduces the manual work. The only manual work involves creating a group for the reps, and naming the tags, labels. The sorting of tickets in opened, pending, closed format increases the efficiency thereby saving time. In addition, you can always make use of the labels and tags. The activities tab gives a detailed view of all the actions done on the tickets. Concerned about the workflow of the reps? Just go the respective user's timeline and monitor the activities. Agile CRM has got it all covered. Inculcate the live chat option to stay connected with the customers. The smart division of reports into Tickets, Live Chat, Knowledgebase, Automation, Activities gives a complete report abouit every aspect in the helpdesk. I will leave a link here. Do have a look at it :) https://www.agilecrm.com/helpdesk
- Secure communication tool — MyChat enterprise messenger. This program has own server; all data is encrypted. MyChat can work in LAN and over the slow Internet connection. - instant messaging - voice and video calls - remote control - screen sharing - task management (Kanban) - built-in forum Free Edition up to 20 user connections. Available for Windows, Linux, macOS, Android.
- Sahil Parikh made this productEasy to use team and project collaboration. Besides the usual task/message/project features, Brightpod also includes a calendar, insights/reports, Me Page, Focus page and time estimates for tasks. We built this :)
- I would strongly suggest ProProfs Help Desk for Customer Support and ProProfs Project for Team collaboration and management. It is also great for Remote team management. ProProfs Help Desk offers a more simplified UI, Smoother functionality which makes your customer support Agents life a lot easier, Zero Agent Collision with detection system, much-awaited Social Integration, Duplicate Ticket Merging and more.I would recommend using ProProfs Help Desk. This help desk software offers a shared inbox for team, Zero agent collision with Agent Collision Detection, Advanced Smart Reporting, Ticket Merging for avoiding duplication or repeat tickets. The internal Knowledge base helped our team of agents to reduce customer tickets significantly, Social Channel Integration works great, This tool also offered ample of Integrations. Got it integrated with Salesforce hassle free. They also have a Training maker to train customers & agents online. The overall package make its a very good customer support suite.
- uShare has two components, a teams component, and a client services component, all in the same product. The Teams component allows you to communicate and collaborate amongst teams with video, audio, chat and information sharing, while the Client Services component allows you to interact with clients.