What is the best tool to map out chatbot flows?

Question

Daria Zabój · Accepted Answer

Check out ChatBot. It’s a bot building platform that lets you create a variety of bots allowing you to map out chatbot flows (via the conversation tree).

In my opinion, the tool is easy to use even for non-programmers. It comes with seamless integrations with Slack, LiveChat and Facebook Messenger. Developers can also use its API to connect it with other platforms.

Agnieszka · Answer

It's a free platform that lets you create your own chatbot (using an easy drag&drop interface) and connect it with your communication channels. No coding required ;)

Answer

Using TARS, you can map the Chat flow and that would essentially build the Bot.

PS: I am the maker of this product.

Kunal Bhatia · Answer

If you're looking for a tool to actually build the chatbot without having to write code, check out Chatfuel. You can create a Facebook bot really easily and for free by mapping out the flows.

Ulysse Bottello · Answer

Great integration to G.Drive, pretty straight-forward tool. I guess it's the most used tool in the UX for Bots community. Give it a try, it's free!

Kunal Bhatia · Answer

If you're looking to create flows in a design tool, look at some resources on Sketch Hunt. This one might be what you're looking for: http://sketchhunt.com/2016/07/29/chat-bot-ux-flow-design-template-sketch-arctouch/

Justin Mitchell · Answer

I used Lucidchart to map out the flows for https://perusal.co. I find it super helpful for both myself and the dev team and it's super easy to share and modify on the fly.

Emily Martinez · Answer

FB only right now, but they have plans to roll out on other platforms. Super easy to use, and they have a free tier.

Camp Olivia · Answer

Edraw Max can also do that easily. I'm using it a number of months and so far I'm happy with it. The software is drag-and-drop based and it includes many flowchart standard shapes and symbols.

Vladimír Seman · Answer

We are using the text-to-diagram tool Gleek to sketch diagrams.
It should work for mapping chatbot flows as well.

👉 Try to type "Shape1-->Shape2" to get an idea

Hicham Tahiri · Answer

Its the Google Maps of Conversations. Best part is that your mockup is a functional app that you can demo to your customers. PNG/PDF export will be released this week.  Disclaimer: I am the creator of this product 🤠.

Emanuele Capparelli · Answer

Industry standard for designing conversational flows both for text and voice. It allows designers to precisely draft conversations for all the major platforms, from Messenger to Slack to Whatsapp, and it even supports designing conversations for your own app or website. It's on the market since two years and used by many teams including large enterprises. Have been using it myself and recommended it for years, hands down the best tool for designing conversations.