Manish ShahiStartup Freak

Which is the best and free alternative to intercom.io?

Hi! I am looking for the best alternative to Intercom.io. Please help me.
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36 recommended
  1. 73
    Drift 2.0

    A scalable way to talk to your customers

    Kunal Bhatia50Co-founder & Design Lead @SlidesUp · Written
    I'm currently using the free tier from Drift and it's great. To get started you can get plenty of value from the free version when you customize the implementation. If things pick up, their next tier starts at $50 a month.
    CommentsShare
    Cordell YeeUI/UX, Product designer // @mappifyco · Written
    Drift has excellent features for the free tier, which are completely valuable at the price. Live chat and email + slack integrations cover most needs.
    CommentsShare
    Tamas RatkaiHOM at FleetYou · Written
    Drift is really awesome and easy to use.
    CommentsShare
    • Dan LondonVP of REV MKTG, Bandwidth

      Great tool that has helped us increase our leads by 3x and reduce support requests handled by the sales team.

    • Matt Pliszkadiscovering SaaS apps at pickSaaS.com

      Drift is a great complex platform to support your sales, especially interesting for more demanding customers.

  2. I have heard good things about Crisp
    CommentsShare
    Rishabh SinhaFounder & CEO at TecHacks. · Written
    It's one of the best alternative to intercom.io
    CommentsShare
    Saurabh ChauhanCo-Founder at BlogBing · Written
    Already using Crisp with best experience. Simplest UI with all features you need under single roof.
    CommentsShare
  3. 57
    Freshchat

    Catch 'em all. Keep 'em all.

    Arun Sathiya4Happiness Engineer, Automattic · Written
    Freshchat is totally what you are looking for. Great pricing and incredibly powerful. It's the newest from Freshworks Inc. and packs everything for businesses of all kinds. It's free to get started with and packs as much as 10 active agents.
    Comments (1)Share
    Arjun PaliathFreshchat @Freshworks · Written
    A moden way to engage with visitors and generate leads. Also enables the self support aspect with built in FAQs.
    CommentsShare
    I recently got set up with Freshchat after Drift just showed itself to be too buggy, and I found Intercom was just too pricey for me. I wanted the Live Messaging feature, cross platform support, and the ability to track users on my site. Freshchat does all of that on the free plan. Next up I'll look into their ability to send email news, trigger messages based on user behaviour and the likes.
    CommentsShare
    • Arun SathiyaHappiness Engineer, Automattic

      This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.

      Comments (2)
    • Learn UXUX Practitioner & College Professor

      Nice design. Nice support staff. might be good to have easy to find case studies to give the rich feature set more context.

  4. 85
    HelpCrunch 📥 - Customer Communication Platform 2.0

    Smart Customer communication: Live chat📝 + Email marketing📧

    Daniil KopilevychGrowing great stuff :D · Edited
    Daniil Kopilevych made this product
    Highly recommend to SaaS, e-commerce and other online businesses that are looking for an affordable Intercom alternative. HelpCrunch helps us acquire leads and support our customers via website live chat, in-app messages, and emails. There is a cool feature that lets you resend a message via email if chat message was unseen.
    CommentsShare
    Switched from Intercom to Helpcrunch at SE Ranking and save more than 65k annually.
    Comments (1)Share
  5. 32
    Retainly

    Convert leads & retain customers with marketing automation

    anand mohan palProduct Designer, · Written
    In addition to every thing else, Retainly also has tools to accelerate your lead generation and website conversion.
    Comments (1)Share
    Yes, chatterbox is the best replacement for Intercom. Chatterbox works with our internal communication app Slack and no need to login in another portal to communicate and it is Free for 2000 contacts and unlimited conversations-which is huge.. :-) and the leads stores in a segment within Retainly to continue engaging them for conversions. :-)
    CommentsShare
    Yes, I recommend chatterbox as a replacement of Intercom. we have connected Slack with Chatterbox to communicate with our website visitors and now we are able to attend each and every chat right from slack. chatterbox bot probe the contact information of the chat visitors and save those leads into a segment of Retainly where we can continue engaging them with Auto responders and Drip campaigns.. :-) and it is Free to start.
    CommentsShare
    • Alan HouserFounder - Designer at Squareflair

      The whole site reads like it was translated to English through a Fiverr coupon. I still don't understand the service offering. It’s like they’re so wrapped-up in their own internal process to realize that visitors aren’t speaking their same language. (figuratively and literally)

    • I cancelled the free account because I really didn't understand how it works

  6. Kesava Mandiga14Curious cat. Writer. Explorer. · Written
    Tawk.to is an easy to setup, easy to use, no frills live chat app for websites. And it's free.
    Comments (4)Share
    Eugene de BeerCTO, LinkdPro.com, Fitchfork.com · Written
    Been using Tawk for a while now, good alternative to Intercom.
    CommentsShare
    AngieFounder of YourApparel · Written
    I'm using Tawk too, as mentioned before it's easy to setup and it works great!
    CommentsShare
  7. 15
    Chaport

    A beautiful, simple live chat for websites.✨

    Alex Shvalev8CEO & Co-founder, Chaport Live Chat · Written
    Alex Shvalev made this product
    Chaport is cheaper and simpler alternative to Intercom. It has free forever plan for 5 agents with unlimited chat history and beautiful desktop apps for Mac & Windows.
    CommentsShare
    Very good product I use my websites and recommend it to all my clients.
    CommentsShare
    Tested it in a company I used to work for. At that time we were using JivoSite, but Chaport turned out to be more applicable for our needs.
    CommentsShare
    • Greg StoneOwner & Designer at ChampKid Design

      Easy setup and installation. Using it for our ecommerce store Pacific Outbound Clothing Co. We've been bouncing around multiple chat apps and each one has their own little quirks that we didn't like on mobile. But this one has proven to stand above them all. Looks great on the website and just worked. The backend dashboard could use a little color -it's all just very white- but that's just me. I think this product is going places.

    • Beth FiedlerHappy Entrepreneur w a PH product 🙌

      Thanks very much for sharing this simple yet effective tool with the PH community. Will recommend Chaport to those who are looking for this. Congrats and Thank You! 👍👍👍

  8. 14
    Skype Web Control

    Embed Skype chat onto any website with only 2 lines of code

    Rene BrandelProduct Manager, Microsoft Skype · Written
    Rene Brandel made this product
    It's free and has video calling support now. This is the best way to talk to your customers face-to-face as well.
    CommentsShare
    Liked it!
    CommentsShare
  9. 7
    UserEngage

    Affordable marketing automation with 5 minute setup

    Ayush Mittal27bro @boombro, Founder RefR ✌ · Written
    Nothing beats Intercom except them being pricey so I chose UserEngage for live chat, in-app user behaviour, drag & drop modules to set triggers, conditions and actions. It is working pretty well for me. They have brilliant support and tutorials plus its integration with Zapier is handy to send data to different CRMs and other services. Tip - I chose the lowest paid plan and every month before the billing date, we delete the unknown data to stay within the limit of our plan.
    CommentsShare
    Leszek made this product
    Absolutely agree Drag and drop automation lets our customers chose exactly who and when receives an email, chat message or a pop-up form. As to the price - it's around 3/4 of Intercom so it's a fair deal for a better product.
    CommentsShare
    • Matt Pliszkadiscovering SaaS apps at pickSaaS.com

      A really great extensive automation software focused on providing you with multiple functionality automating your daily connections with customers using different channels.

  10. Jivo is MUCH better than Intercom for sure... No doubts about that
    CommentsShare
    Luciano LarrossaExpert on FacebookAds · Written
    The best. Simple and easy to use!
    CommentsShare
    Ilya Azovtsev 💌+🤖=🚀5Help sales team close more in less time · Written
    I know this one, Intercom is better but anyway Jivo is ok
    Comments (1)Share
  11. Like Intercom, but FREE!!!
    CommentsShare
  12. Simple tool for chatting with customers. Powerful chat platform with AI capabilities.
    CommentsShare
  13. 5
    Zopim

    Live chat, lets you talk to visitors on your website

    Not as polished as intercom I think, but hey it has free tier
    Comments (1)Share
    • Matt Pliszkadiscovering SaaS apps at pickSaaS.com

      One of those user-friendly, simple live chat apps, especially useful for one-person teams looking for a freemium live chat solution. An auto translation feature might turn out really useful for those running their business in multiple regions.

  14. 4
    GoSquared Live Chat

    Beautiful, simple, and free live chat for your website

    Leo BassamFounder, CEO at Plutio.com · Written
    I've been using GoSquared since they've launched and it has been absolutely GREAT! What truly attracted me to it is that they are not just building another live-chat... they're building an all-in-one solution for you to communicate, track and visualise your customers. I personally love it, and I would recommend it to anyone!
    Comments (1)Share
  15. 4
    Smallchat Beta

    Slack integration for chatting with visitors to your website

    Matthias EsterlWeb/Interactive Developer, ANIMAL · Written
    We chose smallchat, because it feeds the discussion directly into a slack channel (no seperate interface, etc). Works like a charm!
    CommentsShare
  16. 4
    Messenger Customer Chat

    Facebook's newest product for online businesses 🗣️

    Tkachenko Arthur 🇺🇦Building a tools for Food Tech projects · Written
    Because it's part of FB ecosystem
    CommentsShare
    • Romain LapeyreCo-founder @Gorgiasio

      We're the back-end provider of the beta companies that are testing customer chat. As such, we're comparing the difference between Shopify merchants that you use it vs those that don't.

      Will keep sharing insights here over time on the difference between a typically live chat and Messenger Customer Chat.

    • Bridges to ItalyPrez, Bridges to Italy

      I really enjoy using Messanger, but I think having to be an FB user is a limitation in terms of business use. I wouldn't want my customers and potential customers, to be unable to reach me if they don't have FB.

  17. 4
    Crisp

    Live chat and live support for your product

    Tweegenic1Noble Investor · Written
    Crisp covers all your customer communications from livechat, email, Facebook Messenger (and even SMS!) and allows you to reply from a simple inbox made for teams.
    CommentsShare
  18. 4
    Kommunicate

    A human + bot hybrid customer support platform

    Parth ShrivastavaAll Things B2B Marketing · Written
    Kommunicate brings in the best of human and bot into one platform. The best part: you can integrate any type of or your own bot in websites and apps (SDKs available for leading native and hybrid platforms). Total control and flexibility.
    CommentsShare
    • Chetan RChethStudios

      Curious to know the roadmap for this. More key differentiators should be added to the product. Will update this review when I actually test it out.

    • Syed Zainul HaqueAssistant Marketing Manager,Conversion B

      It has good analytics in place and allows you to have personalized customer support and use bots as well

  19. 4
    Rocket.Chat

    Your own open source Slack-like chat

    Cheryl SabaritaBlockchain & Crypto-currency Investor · Written
    Free and opensource slack like and live chat that you can embed in your website.
    CommentsShare
    • brad johnsonVolume Integration

      I got it to run on an Raspberry Pi https://volumeintegration.com/installing-rocket-chat-on-raspberry-pi-2/

  20. 3
    Kayako

    Unified customer service platform

    A_SkySearch & find the best · Written
    This one seems pretty well thought as you don't pay more when you have more leads or users engaged in discussions, etc.
    CommentsShare