Manish Shahi
Manish ShahiStartup Freak

Which is the best and free alternative to

Hi! I am looking for the best alternative to Please help me.
Your recommendation
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40 recommended
  1. 75
    Drift 2.0

    A scalable way to talk to your customers

    Kunal Bhatia
    Kunal Bhatia51Co-founder & Design Lead @SlidesUp Β· Written
    I'm currently using the free tier from Drift and it's great. To get started you can get plenty of value from the free version when you customize the implementation. If things pick up, their next tier starts at $50 a month.
    Cordell Yee
    Cordell YeeUI/UX, Product designer // @mappifyco Β· Written
    Drift has excellent features for the free tier, which are completely valuable at the price. Live chat and email + slack integrations cover most needs.
    Tamas Ratkai
    Tamas RatkaiHOM at FleetYou Β· Written
    Drift is really awesome and easy to use.
    • Stephen Courtney
      Stephen CourtneyDigital marketing blogger

      My colleague wrote a full article ( about Drift, Intercom and Crisp

      Drift is a great product, but it lacked a few features we wanted

      It also had some problems with loading

      Comments (0)
    • Richard Daniel
      Richard DanielDashcam and autogadget CEO/expert

      I used it more than 2 months in and I do not recommend it. Why?

      - its slow. Tested via gtmetrix, here is 30-40% more make Ur site more slow

      - default setting for free plan. Here is no tell in description what on your website EVERYtime will be open dialog window for new visitors. And its not possible to disable it for free plan. Do you know how an open chat window infuriates visitors on the first visit? About 20% of the traffic you lose is simply due to this setting. And drift turned ON and default to all free customers.

      - support at free plan. First answer got immediately, next - 2 days, last - here is left 4 days and not answer.

      Comments (0)
  2. I have heard good things about Crisp
    Rishabh Sinha
    Rishabh SinhaActing Director at Sinha Robotics Β· Written
    It's one of the best alternative to
    Saurabh Chauhan
    Saurabh ChauhanCo-Founder at BlogBing Β· Written
    Already using Crisp with best experience. Simplest UI with all features you need under single roof.
  3. 90

    Smart Customer communication: Live chatπŸ“ + Email marketingπŸ“§

    Daniil Kopilevych
    Daniil KopilevychGrowth Manager at HelpCrunch Β· Edited
    Daniil Kopilevych made this product
    Recommend to SaaS, e-commerce and other online businesses that are looking for an affordable Intercom alternative. HelpCrunch vs Intercom full comparison - Live chat, in-app messages, emails, and ticketing.
    Switched from Intercom to Helpcrunch at SE Ranking and save more than 65k annually.
    Comments (1)Share
    Ilya Azovtsev πŸ’Œ+πŸ€–=πŸš€
    Ilya Azovtsev πŸ’Œ+πŸ€–=πŸš€5Help sales team close more in less time Β· Written
    We've been using HelpCrunch for almost a year after switching from Intercom. Their team is doing a great job shipping new features super fast. We use their platform a lot for in-app messaging and email marketing.
  4. 57

    Catch 'em all. Keep 'em all.

    Arun Sathiya
    Arun Sathiya4Happiness Engineer, Automattic Β· Written
    Freshchat is totally what you are looking for. Great pricing and incredibly powerful. It's the newest from Freshworks Inc. and packs everything for businesses of all kinds. It's free to get started with and packs as much as 10 active agents.
    Comments (1)Share
    Arjun Paliath
    Arjun PaliathFreshchat @Freshworks Β· Written
    A moden way to engage with visitors and generate leads. Also enables the self support aspect with built in FAQs.
    Sam Rye
    Sam Rye11Founder Β· Written
    I recently got set up with Freshchat after Drift just showed itself to be too buggy, and I found Intercom was just too pricey for me. I wanted the Live Messaging feature, cross platform support, and the ability to track users on my site. Freshchat does all of that on the free plan. Next up I'll look into their ability to send email news, trigger messages based on user behaviour and the likes.
    • Bernardo Campos
      Bernardo CamposProduct Owner at

      The analytics section of this product is a joke compared to LiveChat. We use both (for different use cases) and are really unsatisfied with Freshchat. It's really hard to have a good grasp of your operation with such scant reporting capabilities. LiveChat offers much more customization and flexibility. I'd definitely recommend you use that.

      It's also been unreliable of late, where several of our users are unable to use the chat. We've reported the problem and it took them about 5 days to detect it as a bug, and they've returned us an estimated 15 days for the bug to be fixed. This is way too long.

      The only reason we haven't switched over completely is because to integrate LiveChat into our android app, we'd lose native support for push notifications and would have to implement it ourselves. We've researched chat apps quite a bit and definitely recommend LiveChat. We've looked at Intercom too and it looks very promising but would only make sense for us if we switched our e-mail support system (Zendesk) to Intercom as well.

      Comments (0)
    • Arun Sathiya
      Arun SathiyaHappiness Engineer, Automattic

      This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.

      Comments (2)
  5. 32

    Convert leads & retain customers with marketing automation

    anand mohan pal
    anand mohan palProduct Designer, Β· Written
    In addition to every thing else, Retainly also has tools to accelerate your lead generation and website conversion.
    Comments (1)Share
    Yes, chatterbox is the best replacement for Intercom. Chatterbox works with our internal communication app Slack and no need to login in another portal to communicate and it is Free for 2000 contacts and unlimited conversations-which is huge.. :-) and the leads stores in a segment within Retainly to continue engaging them for conversions. :-)
    Yes, I recommend chatterbox as a replacement of Intercom. we have connected Slack with Chatterbox to communicate with our website visitors and now we are able to attend each and every chat right from slack. chatterbox bot probe the contact information of the chat visitors and save those leads into a segment of Retainly where we can continue engaging them with Auto responders and Drip campaigns.. :-) and it is Free to start.
    • Alan Houser
      Alan HouserFounder - Designer at Squareflair

      The whole site reads like it was translated to English through a Fiverr coupon. I still don't understand the service offering. It’s like they’re so wrapped-up in their own internal process to realize that visitors aren’t speaking their same language. (figuratively and literally)

      Comments (0)
    • I cancelled the free account because I really didn't understand how it works

      Comments (0)
  6. 23

    Premium live chat and help desk software for business.

    Daria Zwierz
    Daria Zwierz10Online Community Enthusiast Β· Edited
    I recommend LiveChat, it's not free but the brand offers different plans so that you can choose one that is suitable for your needs. I mostly like LiveChat for its simplicity and the variety of features that are constantly added to the software.
    • Kaan Aksoy
      Kaan AksoyA person who doesn't headlines

      It is a solid product but one thing (quite silly in my opinion) makes it quite useless in our case.

      If a visitor does not provide his details the at the beginning (they call it pre-chat survey) you can not add those details (email,name) afterwards.

      You can have a 2 hours chat session with a visitor but visitor will stay as unknown since you can not add the information you gathered during the chat session. How is that?

      Comments (2)
    • Matt Pliszka
      Matt PliszkaCEO & co-founder @

      Love LiveChat for its simplicity, easy integration and customer support πŸ‘

      Comments (0)
  7. 24
    Free HelpCrunch Live Chat

    Free live chat & in-app messenger for startups

    Daniil Kopilevych
    Daniil KopilevychGrowth Manager at HelpCrunch Β· Written
    Daniil Kopilevych made this product
    Best free alternative to Intercom
    • Dmytro Bilash
      Dmytro BilashCo-founder in CaptainGrowth

      I do like this product. It's easy to use, easy to set up and looks very nice. For me visual appearance is important and I'm totally satisfied. 10/10 ;)

      Comments (1)
    • Denys Vorobyov
      Denys VorobyovCEO: Icemint Media, Eltex Software

      Great live chat solution, which we've been using and recommending to our clients. Fast and reliable, and in my opinion, better than the existing competition.

      Comments (1)
  8. Kesava Mandiga
    Kesava Mandiga15Curious cat. Writer. Explorer. Β· Written is an easy to setup, easy to use, no frills live chat app for websites. And it's free.
    Comments (4)Share
    Eugene de Beer
    Eugene de BeerTinkerer,, Β· Written
    Been using Tawk for a while now, good alternative to Intercom.
    AngieFounder of YourApparel Β· Written
    I'm using Tawk too, as mentioned before it's easy to setup and it works great!
  9. 16

    A beautiful, simple live chat for websites.✨

    Alex Shvalev
    Alex Shvalev9CEO & Co-founder, Chaport Live Chat Β· Written
    Alex Shvalev made this product
    Chaport is cheaper and simpler alternative to Intercom. It has free forever plan for 5 agents with unlimited chat history and beautiful desktop apps for Mac & Windows.
    Dmitry Fedotov
    Dmitry Fedotovppc specialist Β· Written
    Very good product I use my websites and recommend it to all my clients.
    Tested it in a company I used to work for. At that time we were using JivoSite, but Chaport turned out to be more applicable for our needs.
    • Greg Stone
      Greg StoneOwner & Designer at ChampKid Design

      Easy setup and installation. Using it for our ecommerce store Pacific Outbound Clothing Co. We've been bouncing around multiple chat apps and each one has their own little quirks that we didn't like on mobile. But this one has proven to stand above them all. Looks great on the website and just worked. The backend dashboard could use a little color -it's all just very white- but that's just me. I think this product is going places.

      Comments (0)
    • Beth Fiedler
      Beth FiedlerHappy Entrepreneur w a few PH products πŸ™Œ

      Thanks very much for sharing this simple yet effective tool with the PH community. Will recommend Chaport to those who are looking for this. Congrats and Thank You! πŸ‘πŸ‘πŸ‘

      Comments (0)
  10. 14
    Skype Web Control

    Embed Skype chat onto any website with only 2 lines of code

    Rene Brandel
    Rene BrandelProduct Manager, Microsoft Skype Β· Written
    Rene Brandel made this product
    It's free and has video calling support now. This is the best way to talk to your customers face-to-face as well.
    Manish Shahi
    Manish ShahiStartup Freak Β· Written
    Liked it!
  11. 9

    Affordable marketing automation with 5 minute setup

    Ayush Mittal
    Ayush Mittal28bro @boombro, Founder RefR ✌ · Written
    Nothing beats Intercom except them being pricey so I chose UserEngage for live chat, in-app user behaviour, drag & drop modules to set triggers, conditions and actions. It is working pretty well for me. They have brilliant support and tutorials plus its integration with Zapier is handy to send data to different CRMs and other services. Tip - I chose the lowest paid plan and every month before the billing date, we delete the unknown data to stay within the limit of our plan.
    Leszek made this product
    Absolutely agree Drag and drop automation lets our customers chose exactly who and when receives an email, chat message or a pop-up form. As to the price - it's around 3/4 of Intercom so it's a fair deal for a better product.
    • Matt Pliszka
      Matt PliszkaCEO & co-founder @

      A really great extensive automation software focused on providing you with multiple functionality automating your daily connections with customers using different channels.

      Comments (0)
  12. Jivo is MUCH better than Intercom for sure... No doubts about that
    Luciano Larrossa
    Luciano LarrossaExpert on FacebookAds Β· Written
    The best. Simple and easy to use!
    Ilya Azovtsev πŸ’Œ+πŸ€–=πŸš€
    Ilya Azovtsev πŸ’Œ+πŸ€–=πŸš€5Help sales team close more in less time Β· Written
    I know this one, Intercom is better but anyway Jivo is ok
    Comments (1)Share
  13. Like Intercom, but FREE!!!
  14. Simple tool for chatting with customers. Powerful chat platform with AI capabilities.
  15. 5

    Live chat, lets you talk to visitors on your website

    Not as polished as intercom I think, but hey it has free tier
    Comments (1)Share
    • Matt Pliszka
      Matt PliszkaCEO & co-founder @

      One of those user-friendly, simple live chat apps, especially useful for one-person teams looking for a freemium live chat solution. An auto translation feature might turn out really useful for those running their business in multiple regions.

      Comments (0)
  16. 4
    GoSquared Live Chat

    Beautiful, simple, and free live chat for your website

    Leo Bassam
    Leo BassamFounder, CEO at Β· Written
    I've been using GoSquared since they've launched and it has been absolutely GREAT! What truly attracted me to it is that they are not just building another live-chat... they're building an all-in-one solution for you to communicate, track and visualise your customers. I personally love it, and I would recommend it to anyone!
    Comments (1)Share
  17. 4
    Smallchat Beta

    Slack integration for chatting with visitors to your website

    Matthias Esterl
    Matthias EsterlWeb/Interactive Developer, ANIMAL Β· Written
    We chose smallchat, because it feeds the discussion directly into a slack channel (no seperate interface, etc). Works like a charm!
  18. 4
    Messenger Customer Chat

    Facebook's newest product for online businesses πŸ—£οΈ

    Tkachenko Arthur πŸ‡ΊπŸ‡¦
    Tkachenko Arthur πŸ‡ΊπŸ‡¦Building a tools for Food Tech projects Β· Written
    Because it's part of FB ecosystem
    • Romain Lapeyre
      Romain LapeyreCo-founder @Gorgiasio

      We're the back-end provider of the beta companies that are testing customer chat. As such, we're comparing the difference between Shopify merchants that you use it vs those that don't.

      Will keep sharing insights here over time on the difference between a typically live chat and Messenger Customer Chat.

      Comments (2)
    • Bridges to Italy
      Bridges to ItalyPrez, Bridges to Italy

      I really enjoy using Messanger, but I think having to be an FB user is a limitation in terms of business use. I wouldn't want my customers and potential customers, to be unable to reach me if they don't have FB.

      Comments (0)
  19. 14
    Live Chat from Customerly

    Live Chat, Email Funnel and Feedback

    Paolo Musolino
    Paolo MusolinoSenior iOS Software Engineer Β· Written
    Paolo Musolino made this product
    The fully integrated tool your online business needs to scale up and automate your engagement.
    Luca Micheli
    Luca MicheliCEO at Customerly Β· Written
    Luca Micheli made this product
    It has Video chat, Email Template Builder, Visual Funnel Builder, In-app Surveys, NPS and so on. Most of people that switched from Intercom are in love with Customerly for the features they have right now and because is cheaper than Intercom
    Great product with great vision for the future. Customer lifecycle tool made simple.
    • Sachin Jain
      Sachin JainFounder, Requestly (

      I have explored a lot of Live Chat widgets but Customerly seems a lot more promising than others. I have been using Customerly from last one week and I have been really impressed with the amount of effort put in this product. @Luca is all ears for any feedback you have. He provided a lot of suggestions to use the product. I will provide more updates as my experiment with Customerly goes through.

      Comments (0)
    • Gianluca Caccamo
      Gianluca Caccamoe{X}Google turned entrepreneur

      Cheap solution compared to all other pricey options

      Comments (0)
  20. 4

    Live chat and live support for your product

    Tweegenic1Noble Investor Β· Written
    Crisp covers all your customer communications from livechat, email, Facebook Messenger (and even SMS!) and allows you to reply from a simple inbox made for teams.
    • Tony Bui
      Tony BuiCo - founder SellerSmith / PageFly app

      Well, we started with Intercom and it went well, but when the Early stage ended up the price bumped up over $800 for our current needs. I think the product itself is good, but not the price. So we took the time to do some research and found Crisp Chat. It has almost everything that we used in Intercom expect things like the way to attach the link into the text in Predefined Replies. Or inserting the image in the predefined reply. In general, I'm satisfied with what Crisp offer for the Unlimited Plan usage. I wish they could improve more Analytics dashboard and the way to estimate the performance of operators. Thanks, Tony, co - founder app.

      Comments (0)
    • Daniel Omoniyi
      Daniel OmoniyiFounder & CEO, Conteidon.

      Beautiful and powerful tool that fulfills all it's promises

      Comments (0)