Which is the best and free alternative to intercom.io?
- Kunal Bhatia50Co-founder & Design Lead @SlidesUp · WrittenI'm currently using the free tier from Drift and it's great. To get started you can get plenty of value from the free version when you customize the implementation. If things pick up, their next tier starts at $50 a month.Cordell YeeUI/UX, Product designer // @mappifyco · WrittenDrift has excellent features for the free tier, which are completely valuable at the price. Live chat and email + slack integrations cover most needs.
- Dan LondonVP of REV MKTG, Bandwidth
Great tool that has helped us increase our leads by 3x and reduce support requests handled by the sales team.
- Matt Pliszkadiscovering SaaS apps at pickSaaS.com
Drift is a great complex platform to support your sales, especially interesting for more demanding customers.
- Rishabh SinhaFounder & CEO at TecHacks. · WrittenIt's one of the best alternative to intercom.ioSaurabh ChauhanCo-Founder at BlogBing · WrittenAlready using Crisp with best experience. Simplest UI with all features you need under single roof.
- Arun Sathiya4Happiness Engineer, Automattic · WrittenFreshchat is totally what you are looking for. Great pricing and incredibly powerful. It's the newest from Freshworks Inc. and packs everything for businesses of all kinds. It's free to get started with and packs as much as 10 active agents.Arjun PaliathFreshchat @Freshworks · WrittenA moden way to engage with visitors and generate leads. Also enables the self support aspect with built in FAQs.I recently got set up with Freshchat after Drift just showed itself to be too buggy, and I found Intercom was just too pricey for me. I wanted the Live Messaging feature, cross platform support, and the ability to track users on my site. Freshchat does all of that on the free plan. Next up I'll look into their ability to send email news, trigger messages based on user behaviour and the likes.
- Arun SathiyaHappiness Engineer, Automattic
This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.
- Learn UXUX Practitioner & College Professor
Nice design. Nice support staff. might be good to have easy to find case studies to give the rich feature set more context.
- 85HelpCrunch 📥 - Customer Communication Platform 2.0
Smart Customer communication: Live chat📝 + Email marketing📧
Daniil KopilevychGrowing great stuff :D · EditedDaniil Kopilevych made this productHighly recommend to SaaS, e-commerce and other online businesses that are looking for an affordable Intercom alternative. HelpCrunch helps us acquire leads and support our customers via website live chat, in-app messages, and emails. There is a cool feature that lets you resend a message via email if chat message was unseen.Switched from Intercom to Helpcrunch at SE Ranking and save more than 65k annually.- Matt Pliszkadiscovering SaaS apps at pickSaaS.com
One of the more interesting live chat solutions out there.
- anand mohan palProduct Designer, · WrittenIn addition to every thing else, Retainly also has tools to accelerate your lead generation and website conversion.Yes, chatterbox is the best replacement for Intercom. Chatterbox works with our internal communication app Slack and no need to login in another portal to communicate and it is Free for 2000 contacts and unlimited conversations-which is huge.. :-) and the leads stores in a segment within Retainly to continue engaging them for conversions. :-)Bhargav BojjawarWeb designer · WrittenYes, I recommend chatterbox as a replacement of Intercom. we have connected Slack with Chatterbox to communicate with our website visitors and now we are able to attend each and every chat right from slack. chatterbox bot probe the contact information of the chat visitors and save those leads into a segment of Retainly where we can continue engaging them with Auto responders and Drip campaigns.. :-) and it is Free to start.
- Alan HouserFounder - Designer at Squareflair
The whole site reads like it was translated to English through a Fiverr coupon. I still don't understand the service offering. It’s like they’re so wrapped-up in their own internal process to realize that visitors aren’t speaking their same language. (figuratively and literally)
I cancelled the free account because I really didn't understand how it works
- Kesava Mandiga14Curious cat. Writer. Explorer. · WrittenTawk.to is an easy to setup, easy to use, no frills live chat app for websites. And it's free.Eugene de BeerCTO, LinkdPro.com, Fitchfork.com · WrittenBeen using Tawk for a while now, good alternative to Intercom.
- Alex Shvalev8CEO & Co-founder, Chaport Live Chat · WrittenAlex Shvalev made this productChaport is cheaper and simpler alternative to Intercom. It has free forever plan for 5 agents with unlimited chat history and beautiful desktop apps for Mac & Windows.Dmitry Fedotovppc specialist · WrittenVery good product I use my websites and recommend it to all my clients.Tested it in a company I used to work for. At that time we were using JivoSite, but Chaport turned out to be more applicable for our needs.
- Greg StoneOwner & Designer at ChampKid Design
Easy setup and installation. Using it for our ecommerce store Pacific Outbound Clothing Co. We've been bouncing around multiple chat apps and each one has their own little quirks that we didn't like on mobile. But this one has proven to stand above them all. Looks great on the website and just worked. The backend dashboard could use a little color -it's all just very white- but that's just me. I think this product is going places.
- Beth FiedlerHappy Entrepreneur w a PH product 🙌
Thanks very much for sharing this simple yet effective tool with the PH community. Will recommend Chaport to those who are looking for this. Congrats and Thank You! 👍👍👍
- Rene BrandelProduct Manager, Microsoft Skype · WrittenRene Brandel made this productIt's free and has video calling support now. This is the best way to talk to your customers face-to-face as well.
- Ayush Mittal27bro @boombro, Founder RefR ✌ · WrittenNothing beats Intercom except them being pricey so I chose UserEngage for live chat, in-app user behaviour, drag & drop modules to set triggers, conditions and actions. It is working pretty well for me. They have brilliant support and tutorials plus its integration with Zapier is handy to send data to different CRMs and other services. Tip - I chose the lowest paid plan and every month before the billing date, we delete the unknown data to stay within the limit of our plan.
- Matt Pliszkadiscovering SaaS apps at pickSaaS.com
A really great extensive automation software focused on providing you with multiple functionality automating your daily connections with customers using different channels.
- Ilya Azovtsev 💌+🤖=🚀5Help sales team close more in less time · WrittenI know this one, Intercom is better but anyway Jivo is ok
- Simple tool for chatting with customers. Powerful chat platform with AI capabilities.
- Travel Buddyxpath.co · WrittenNot as polished as intercom I think, but hey it has free tier
- Matt Pliszkadiscovering SaaS apps at pickSaaS.com
One of those user-friendly, simple live chat apps, especially useful for one-person teams looking for a freemium live chat solution. An auto translation feature might turn out really useful for those running their business in multiple regions.
- Leo BassamFounder, CEO at Plutio.com · WrittenI've been using GoSquared since they've launched and it has been absolutely GREAT! What truly attracted me to it is that they are not just building another live-chat... they're building an all-in-one solution for you to communicate, track and visualise your customers. I personally love it, and I would recommend it to anyone!
- Matthias EsterlWeb/Interactive Developer, ANIMAL · WrittenWe chose smallchat, because it feeds the discussion directly into a slack channel (no seperate interface, etc). Works like a charm!
- Tkachenko Arthur 🇺🇦Building a tools for Food Tech projects · WrittenBecause it's part of FB ecosystem
- Romain LapeyreCo-founder @Gorgiasio
We're the back-end provider of the beta companies that are testing customer chat. As such, we're comparing the difference between Shopify merchants that you use it vs those that don't.
Will keep sharing insights here over time on the difference between a typically live chat and Messenger Customer Chat.
- Bridges to ItalyPrez, Bridges to Italy
I really enjoy using Messanger, but I think having to be an FB user is a limitation in terms of business use. I wouldn't want my customers and potential customers, to be unable to reach me if they don't have FB.
- Tweegenic1Noble Investor · WrittenCrisp covers all your customer communications from livechat, email, Facebook Messenger (and even SMS!) and allows you to reply from a simple inbox made for teams.
- Daniel OmoniyiSoftware Architect, Conteidon.
Beautiful and powerful tool that fulfills all it's promises
- Parth ShrivastavaAll Things B2B Marketing · WrittenKommunicate brings in the best of human and bot into one platform. The best part: you can integrate any type of or your own bot in websites and apps (SDKs available for leading native and hybrid platforms). Total control and flexibility.
- Chetan RChethStudios
Curious to know the roadmap for this. More key differentiators should be added to the product. Will update this review when I actually test it out.
- Syed Zainul HaqueAssistant Marketing Manager,Conversion B
It has good analytics in place and allows you to have personalized customer support and use bots as well
- Cheryl SabaritaBlockchain & Crypto-currency Investor · WrittenFree and opensource slack like and live chat that you can embed in your website.
- brad johnsonVolume Integration
I got it to run on an Raspberry Pi https://volumeintegration.com/installing-rocket-chat-on-raspberry-pi-2/
