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Manish Shahi
Manish ShahiStartup Freak

Which is the best and free alternative to intercom.io?

Hi! I am looking for the best alternative to Intercom.io. Please help me.
43 recommended
  1. 82
    Drift Prospector

    Connect with more buyers, faster

    Kunal Bhatia
    Kunal Bhatiadesign @mercury ยท Written
    I'm currently using the free tier from Drift and it's great. To get started you can get plenty of value from the free version when you customize the implementation. If things pick up, their next tier starts at $50 a month.
    Cordell Yee
    Cordell YeeUI/UX, Product designer // @mappifyco ยท Written
    Drift has excellent features for the free tier, which are completely valuable at the price. Live chat and email + slack integrations cover most needs.
    Tamas Ratkai
    Tamas RatkaiFull Stack Marketer ยท Written
    Drift is really awesome and easy to use.
  2. 84
    Crisp 2.0

    All-in-one solution to communicate with your customers

    I have heard good things about Crisp
    Rishabh Sinha
    Rishabh Sinharoboticist & entrepreneur. ยท Written
    It's one of the best alternative to intercom.io
    Saurabh Chauhan
    Saurabh ChauhanCo-Founder at BlogBing ยท Written
    Already using Crisp with best experience. Simplest UI with all features you need under single roof.
  3. 93

    Customer communication tool for support, marketing & sales

    Daniil Kopilevych
    Daniil KopilevychSaaS Growth Marketer ยท Edited
    Daniil Kopilevych made this product
    Recommend to SaaS, e-commerce and other online businesses that are looking for an affordable Intercom alternative. HelpCrunch vs Intercom full comparison - https://helpcrunch.com/intercom.... Live chat, in-app messages, emails, and ticketing.
    Switched from Intercom to Helpcrunch at SE Ranking and save more than 65k annually.
    Comments (1)Share
    We've been using HelpCrunch for almost a year after switching from Intercom. Their team is doing a great job shipping new features super fast. We use their platform a lot for in-app messaging and email marketing.
  4. 58
    Freshping by Freshworks

    Free forever website monitoring & status pages ๐Ÿคฉ

    ArunHappiness Engineer, Automattic ยท Written
    Freshchat is totally what you are looking for. Great pricing and incredibly powerful. It's the newest from Freshworks Inc. and packs everything for businesses of all kinds. It's free to get started with and packs as much as 10 active agents.
    Comments (1)Share
    Arjun Paliath
    Arjun PaliathFreshchat @Freshworks ยท Written
    A moden way to engage with visitors and generate leads. Also enables the self support aspect with built in FAQs.
    Sam Rye
    Sam RyePractitioner of Social & Enviro Regen ยท Written
    I recently got set up with Freshchat after Drift just showed itself to be too buggy, and I found Intercom was just too pricey for me. I wanted the Live Messaging feature, cross platform support, and the ability to track users on my site. Freshchat does all of that on the free plan. Next up I'll look into their ability to send email news, trigger messages based on user behaviour and the likes.
  5. 33

    Convert leads & retain customers with marketing automation

    anand mohan pal
    anand mohan palProduct Designer, ยท Written
    In addition to every thing else, Retainly also has tools to accelerate your lead generation and website conversion.
    Comments (1)Share
    Yes, chatterbox is the best replacement for Intercom. Chatterbox works with our internal communication app Slack and no need to login in another portal to communicate and it is Free for 2000 contacts and unlimited conversations-which is huge.. :-) and the leads stores in a segment within Retainly to continue engaging them for conversions. :-)
    Yes, I recommend chatterbox as a replacement of Intercom. we have connected Slack with Chatterbox to communicate with our website visitors and now we are able to attend each and every chat right from slack. chatterbox bot probe the contact information of the chat visitors and save those leads into a segment of Retainly where we can continue engaging them with Auto responders and Drip campaigns.. :-) and it is Free to start.
  6. 24
    LiveChat for Slack

    Move chats to Slack and talk to clients wherever you want

    Daria Zabรณj
    Daria ZabรณjContent designer ยท Edited
    I recommend LiveChat, it's not free but the brand offers different plans so that you can choose one that is suitable for your needs. I mostly like LiveChat for its simplicity and the variety of features that are constantly added to the software.
  7. 23
    Dashly.io (ex. Carrrot.io)

    Turn visitors into customers with data driven conversation

    Roman Eaton
    Roman EatonDashly Chatbot is live today! ยท Edited
    Roman Eaton made this product
    This week we have a sweet release, Dashly is one year old! Free live chat, user tracking, and personalized messages. You should check it out - https://www.dashly.io/dashly-vs-...
    Olga Kaley
    Olga KaleyMarketer - more traffic ยท Written
    Dashly is awesome! It's easy to use and affordable yet it's a powerful tool for customer communication. Love the live chat and lead capturing mechanics.
    Elen Turovskaya
    Elen TurovskayaI'm here to enjoy ยท Written
    I love Dashly's chat as well as lead capturing forms and data collection. It's a cool tool for growing conversion
  8. 24

    Customer communication tool for support, marketing & sales

    Daniil Kopilevych
    Daniil KopilevychSaaS Growth Marketer ยท Written
    Daniil Kopilevych made this product
    Best free alternative to Intercom
  9. 17
    Kesava Mandiga
    Kesava MandigaWriter. Learner. Marketer. ยท Written
    Tawk.to is an easy to setup, easy to use, no frills live chat app for websites. And it's free.
    Comments (4)Share
    Eugene de Beer
    Eugene de BeerTinkerer, Deepsink Partners ยท Written
    Been using Tawk for a while now, good alternative to Intercom.
    AngieFounder of YourApparel and Femwyse ยท Written
    I'm using Tawk too, as mentioned before it's easy to setup and it works great!
  10. 16

    A beautiful, simple live chat for websites.โœจ

    Alex Shvalev
    Alex ShvalevCEO & Co-founder, Chaport Live Chat ยท Written
    Alex Shvalev made this product
    Chaport is cheaper and simpler alternative to Intercom. It has free forever plan for 5 agents with unlimited chat history and beautiful desktop apps for Mac & Windows.
    Dmitry Fedotov
    Dmitry Fedotovppc specialist ยท Written
    Very good product I use my websites and recommend it to all my clients.
    Tested it in a company I used to work for. At that time we were using JivoSite, but Chaport turned out to be more applicable for our needs.
  11. 14
    Interviews on Skype

    Test candidates using a real-time code editor over Skype

    Rene Brandel
    Rene BrandelSenior Product Manager - Technical, AWS ยท Written
    Rene Brandel made this product
    It's free and has video calling support now. This is the best way to talk to your customers face-to-face as well.
    Manish Shahi
    Manish ShahiStartup Freak ยท Written
    Liked it!
  12. 12

    Affordable marketing automation with 5 minute setup

    Ayush Mittal
    Ayush MittalHead Of Digital Communications ยท Written
    Nothing beats Intercom except them being pricey so I chose UserEngage for live chat, in-app user behaviour, drag & drop modules to set triggers, conditions and actions. It is working pretty well for me. They have brilliant support and tutorials plus its integration with Zapier is handy to send data to different CRMs and other services. Tip - I chose the lowest paid plan and every month before the billing date, we delete the unknown data to stay within the limit of our plan.
    Leszek made this product
    Absolutely agree Drag and drop automation lets our customers chose exactly who and when receives an email, chat message or a pop-up form. As to the price - it's around 3/4 of Intercom so it's a fair deal for a better product.
  13. 9

    Support customers on 11 channels including Instagram

    Jivo is MUCH better than Intercom for sure... No doubts about that
    Luciano Larrossa
    Luciano LarrossaExpert on FacebookAds ยท Written
    The best. Simple and easy to use!
    I know this one, Intercom is better but anyway Jivo is ok
    Comments (1)Share
  14. 5
    Szymon Klimczak
    Szymon KlimczakCMO @LiveChat ยท Written
    Simple tool for chatting with customers. Powerful chat platform with AI capabilities.
  15. 6
    Crisp 2.0

    All-in-one solution to communicate with your customers

    Tweegenic1Noble Investor ยท Written
    Crisp covers all your customer communications from livechat, email, Facebook Messenger (and even SMS!) and allows you to reply from a simple inbox made for teams.
  16. 5

    Live chat, lets you talk to visitors on your website

    Not as polished as intercom I think, but hey it has free tier
    Comments (1)Share
  17. 4

    The simplest analytics in the world

    Leo Bassam
    Leo BassamFounder, CEO at Plutio.com ยท Written
    I've been using GoSquared since they've launched and it has been absolutely GREAT! What truly attracted me to it is that they are not just building another live-chat... they're building an all-in-one solution for you to communicate, track and visualise your customers. I personally love it, and I would recommend it to anyone!
    Comments (1)Share
  18. 4
    Smallchat Beta

    Slack integration for chatting with visitors to your website

    Matthias Esterl
    Matthias EsterlWeb/Interactive Developer, ANIMAL ยท Written
    We chose smallchat, because it feeds the discussion directly into a slack channel (no seperate interface, etc). Works like a charm!
  19. 4
    Messenger Customer Chat

    Facebook's newest product for online businesses ๐Ÿ—ฃ๏ธ

    Tkachenko Arthur ~UA~
    Tkachenko Arthur ~UA~Building code for Food Tech projects ยท Written
    Because it's part of FB ecosystem
  20. 14
    Customerly Knowledge Base Platform

    Free of charge knowledge base tool to reduce support tickets

    Paolo Musolino
    Paolo MusolinoSenior iOS Software Engineer ยท Written
    Paolo Musolino made this product
    The fully integrated tool your online business needs to scale up and automate your engagement.
    Luca Micheli
    Luca MicheliCEO at Customerly ยท Written
    Luca Micheli made this product
    It has Video chat, Email Template Builder, Visual Funnel Builder, In-app Surveys, NPS and so on. Most of people that switched from Intercom are in love with Customerly for the features they have right now and because is cheaper than Intercom
    Great product with great vision for the future. Customer lifecycle tool made simple.