Which is the best and free alternative to intercom.io?

Great tool that has helped us increase our leads by 3x and reduce support requests handled by the sales team.

Drift is a great complex platform to support your sales, especially interesting for more demanding customers.

The analytics section of this product is a joke compared to LiveChat. We use both (for different use cases) and are really unsatisfied with Freshchat. It's really hard to have a good grasp of your operation with such scant reporting capabilities. LiveChat offers much more customization and flexibility. I'd definitely recommend you use that.

It's also been unreliable of late, where several of our users are unable to use the chat. We've reported the problem and it took them about 5 days to detect it as a bug, and they've returned us an estimated 15 days for the bug to be fixed. This is way too long.

The only reason we haven't switched over completely is because to integrate LiveChat into our android app, we'd lose native support for push notifications and would have to implement it ourselves. We've researched chat apps quite a bit and definitely recommend LiveChat. We've looked at Intercom too and it looks very promising but would only make sense for us if we switched our e-mail support system (Zendesk) to Intercom as well.

This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.

One of the more interesting live chat solutions out there.

The whole site reads like it was translated to English through a Fiverr coupon. I still don't understand the service offering. It’s like they’re so wrapped-up in their own internal process to realize that visitors aren’t speaking their same language. (figuratively and literally)

I cancelled the free account because I really didn't understand how it works

Easy setup and installation. Using it for our ecommerce store Pacific Outbound Clothing Co. We've been bouncing around multiple chat apps and each one has their own little quirks that we didn't like on mobile. But this one has proven to stand above them all. Looks great on the website and just worked. The backend dashboard could use a little color -it's all just very white- but that's just me. I think this product is going places.

Thanks very much for sharing this simple yet effective tool with the PH community. Will recommend Chaport to those who are looking for this. Congrats and Thank You! 👍👍👍

Great live chat solution, which we've been using and recommending to our clients. Fast and reliable, and in my opinion, better than the existing competition.

I do like this product. It's easy to use, easy to set up and looks very nice. For me visual appearance is important and I'm totally satisfied. 10/10 ;)

A really great extensive automation software focused on providing you with multiple functionality automating your daily connections with customers using different channels.

One of those user-friendly, simple live chat apps, especially useful for one-person teams looking for a freemium live chat solution. An auto translation feature might turn out really useful for those running their business in multiple regions.

We're the back-end provider of the beta companies that are testing customer chat. As such, we're comparing the difference between Shopify merchants that you use it vs those that don't.

Will keep sharing insights here over time on the difference between a typically live chat and Messenger Customer Chat.

I really enjoy using Messanger, but I think having to be an FB user is a limitation in terms of business use. I wouldn't want my customers and potential customers, to be unable to reach me if they don't have FB.

I have explored a lot of Live Chat widgets but Customerly seems a lot more promising than others. I have been using Customerly from last one week and I have been really impressed with the amount of effort put in this product. @Luca is all ears for any feedback you have. He provided a lot of suggestions to use the product. I will provide more updates as my experiment with Customerly goes through.

Cheap solution compared to all other pricey options

Beautiful and powerful tool that fulfills all it's promises

Curious to know the roadmap for this. More key differentiators should be added to the product. Will update this review when I actually test it out.

It has good analytics in place and allows you to have personalized customer support and use bots as well