What do you use to manage and analyse your customer feedback?

Customer feedback is an important tool that can help inform product development, but feedback can come from many sources (customer support, sales meetings, usability testing, etc.) and I am wondering how you guys make use of it and extract insights? … See more
Tadas LabudisProduct Manager at Yavi · Edited

2 recommended

Ayush Mittal12bro @boombro, Founder RefR ✌ · Written
We are using WebEngage to capture NPS scores, reviews, insights, etc. WebEngage provides targeted website surveys with plug-n-play layouts and diverse response-types. Great targeting features like navigation based, time-based, user behaviour based, etc. It also has in-app embeddable feedback widget that feels like a part of your app's native design to capture real-time feedback from the users.
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Quip 3.0

Work with people, not files. Now with spreadsheets.

Mike Coutermarsh48Code @ Product Hunt · Written
We get feedback from a ton of different sources as well. Generally what we do is: We get together in a small group. Go through all the sources of feedback and look for common themes. We'll write them out in a Quip doc (we're a remote team, so being able to edit simultaneously is important). Then we'll prioritize the list to focus on what to work on.
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