Piero Borgo
Piero BorgoCCO & Co-Founder, Leevia

Best all in one solution for marketing automation and customer support?

We are looking for a service that allow us to: - Manage support requests - Manage a knowledge base - Offers a live chat service integrated - Offers an easy solution to manage a scenario like this: sign up for receiving a freebie - get a download link - receive automated emails in the following days Any suggestions?
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3 recommended
  1. 3
    Intercom

    Communicate personally with every single customer.

    Kate
    Kate53Head of Social @ GitHub · Written
    Intercom is AMAZING and has a wealth of products that should be able to help you accomplish all of your support and marketing tasks. I love their customer chat feature— it's arguably the best on the market. You can also control email and chat blasts from Intercom to follow up with customer support or marketing, which is super helpful. There are so many ways to filter users that help you customize / find the user you're looking for so you can send targeted messages to the specific people.
    CommentsShare
    Jeroen Corthout ☕
    Jeroen Corthout ☕6Co-Founder Salesflare · Written
    Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-...
    CommentsShare
    +1 on intercom. They even cover the knowledge base usecase now with Intercom Educate. We are using it for PH here: https://help.producthunt.com/
    CommentsShare
    • We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.

    • Matt Pliszka
      Matt Pliszkaresearching SaaS software @ pickSaaS.com

      A great application to automate engagement with your visitors, focusing on personal approach towards your customers

  2. 2
    Driftt

    Customer communication app for product marketers

    Similar offerings to Intercom, I'd look into both of them and see which fits your needs better.
    CommentsShare
  3. 1
    Freshdesk

    Everything you need to deliver exceptional customer support.

    Sai Krishna
    Sai KrishnaProduct developer, Freshworks · Written
    I believe Freshdesk is a great choice for your customer support needs.
    CommentsShare
    • It's the best software for customer support that I have ever used. Also, I like its integration with TMetric, it allows me to track how much time was spent on the overall activity in Freshdesk.

    • My teams been using this for over a month and they love it. It's increased visibility on production and helped us get a handle on customer satisfaction per ticket.