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12662
Piero BorgoCCO & Co-Founder, Leevia
Customer communic...+ 4

Best all in one solution for marketing automation and customer support?

We are looking for a service that allow us to: - Manage support requests - Manage a knowledge base - Offers a live chat service integrated - Offers an easy solution to manage a scenario like this: sign up for receiving a freebie - get a download link - receive automated emails in the following days Any suggestions?
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3 recommended
  1. 3
    Intercom

    Communicate personally with every single customer.

    View Product
    151665
    Kate52Head of Social @ GitHub · Written
    Intercom is AMAZING and has a wealth of products that should be able to help you accomplish all of your support and marketing tasks. I love their customer chat feature— it's arguably the best on the market. You can also control email and chat blasts from Intercom to follow up with customer support or marketing, which is super helpful. There are so many ways to filter users that help you customize / find the user you're looking for so you can send targeted messages to the specific people.
    CommentsShare
    443829
    Jeroen Corthout ☕6Co-Founder Salesflare · Written
    Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-...
    CommentsShare
    787
    Mike Coutermarsh73Code @ GitHub · Written
    +1 on intercom. They even cover the knowledge base usecase now with Intercom Educate. We are using it for PH here: https://help.producthunt.com/
    CommentsShare
    • 60238
      Matt Bolton

      We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.

      Comments (0)
    • 883806
      Matt Pliszkadiscovering SaaS apps at pickSaaS.com

      A great application to automate engagement with your visitors, focusing on personal approach towards your customers

      Comments (0)
  2. 2
    Driftt

    Customer communication app for product marketers

    View Product
    1880
    Ben Lang23Shipping · Written
    Similar offerings to Intercom, I'd look into both of them and see which fits your needs better.
    CommentsShare
  3. 1
    Freshdesk

    Everything you need to deliver exceptional customer support.

    View Product
    978774
    Sai KrishnaProduct developer, Freshworks · Written
    I believe Freshdesk is a great choice for your customer support needs.
    CommentsShare
    • 1127134
      TurnerAlex

      It's the best software for customer support that I have ever used. Also, I like its integration with TMetric, it allows me to track how much time was spent on the overall activity in Freshdesk.

      Comments (0)
    • 1152000
      Keith Sipmann

      My teams been using this for over a month and they love it. It's increased visibility on production and helped us get a handle on customer satisfaction per ticket.

      Comments (0)