Best all in one solution for marketing automation and customer support?

Question

We are looking for a service that allow us to:
- Manage support requests
- Manage a knowledge base
- Offers a live chat service integrated
- Offers an easy solution to manage a scenario like this: sign up for receiving a freebie - get a download link - receive automated emails in the following days

Any suggestions?

Daria Zabój · Accepted Answer

It's a reliable ticketing system that facilitates customer communication. The tool gathers all the messages you get from customers and turns them into tickets. It also sends a notification when a ticket is created.

Kate · Answer

Intercom is AMAZING and has a wealth of products that should be able to help you accomplish all of your support and marketing tasks. I love their customer chat feature— it's arguably the best on the market. You can also control email and chat blasts from Intercom to follow up with customer support or marketing, which is super helpful. There are so many ways to filter users that help you customize / find the user you're looking for so you can send targeted messages to the specific people.

Ben Lang · Answer

Similar offerings to Intercom, I'd look into both of them and see which fits your needs better.

Daniil Kopilevych · Answer

great for customer support + marketing automation
https://helpcrunch.com

Jeroen Corthout ☕ · Answer

Go for the real thing. You won't regret it.
I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-intercom-became-a-unicorn-product-b952bb8575c5

Jared Cornell · Answer

We have used ProProfs Help Desk that works great for supporting our customers from across the globe and also equips our marketing team with relevant leads. On one hand, we can track every customer issue and share relevant solutions. On the other hand, we also receive plenty of emails asking about product features, pricing, etc. All such crucial leads are used by our marketing and sales team.

Sona Pisova · Answer

LiveAgent checks all your boxes! It's a ticketing/live chat/helpdesk software which enables you to build knowledge bases and has advanced features such as automation.

Mike Coutermarsh · Answer

+1 on intercom. They even cover the knowledge base usecase now with Intercom Educate. We are using it for PH here: https://help.producthunt.com/

Sai Krishna · Answer

I believe Freshdesk is a great choice for your customer support needs.