Piero BorgoCCO & Co-Founder, Leevia

Best all in one solution for marketing automation and customer support?

We are looking for a service that allow us to: - Manage support requests - Manage a knowledge base - Offers a live chat service integrated - Offers an easy solution to manage a scenario like this: sign up for receiving a freebie - get a download link - receive automated emails in the following days Any suggestions?
Posted 
7 recommended
  1. 6
    HelpDesk

    Simple ticketing system for teams.

    Daria ZabójContent designer · Written
    It's a reliable ticketing system that facilitates customer communication. The tool gathers all the messages you get from customers and turns them into tickets. It also sends a notification when a ticket is created.
    CommentsShare
  2. 7
    HelpCrunch

    Customer communication tool for support, marketing & sales

    Daniil KopilevychSaaS Growth Marketer · Written
    Daniil Kopilevych made this product
    great for customer support + marketing automation https://helpcrunch.com
    CommentsShare
  3. 3
    Intercom

    Communicate personally with every single customer.

    KateMarketer; prev Product Hunt, GitHub · Written
    Intercom is AMAZING and has a wealth of products that should be able to help you accomplish all of your support and marketing tasks. I love their customer chat feature— it's arguably the best on the market. You can also control email and chat blasts from Intercom to follow up with customer support or marketing, which is super helpful. There are so many ways to filter users that help you customize / find the user you're looking for so you can send targeted messages to the specific people.
    CommentsShare
    Jeroen Corthout ☕Co-Founder Salesflare · Written
    Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-...
    CommentsShare
    Mike CoutermarshEngineer @ PlanetScale · Written
    +1 on intercom. They even cover the knowledge base usecase now with Intercom Educate. We are using it for PH here: https://help.producthunt.com/
    CommentsShare
  4. 2
    Driftt

    Customer communication app for product marketers

    Similar offerings to Intercom, I'd look into both of them and see which fits your needs better.
    CommentsShare
  5. 1
    Freshdesk

    Everything you need to deliver exceptional customer support.

    Sai KrishnaProduct developer, Freshworks · Written
    I believe Freshdesk is a great choice for your customer support needs.
    CommentsShare
  6. 1
    LiveAgent

    Multi-channel and easy-to-use customer service software.

    Sona PisovaWriter. Tutorial star. · Written
    LiveAgent checks all your boxes! It's a ticketing/live chat/helpdesk software which enables you to build knowledge bases and has advanced features such as automation.
    CommentsShare
  7. 1
    ProProfs Help Desk 2.0

    Help Desk Software for Creating Better Support Experiences

    Jared CornellCustomer Support Expert! ProProfs · Written
    We have used ProProfs Help Desk that works great for supporting our customers from across the globe and also equips our marketing team with relevant leads. On one hand, we can track every customer issue and share relevant solutions. On the other hand, we also receive plenty of emails asking about product features, pricing, etc. All such crucial leads are used by our marketing and sales team.
    CommentsShare