We are looking for a service that allow us to: - Manage support requests - Manage a knowledge base - Offers a live chat service integrated - Offers an easy solution to manage a scenario like this: sign up for receiving a freebie - get a download link - receive automated emails in the following days Any suggestions?
- Intercom is AMAZING and has a wealth of products that should be able to help you accomplish all of your support and marketing tasks. I love their customer chat feature— it's arguably the best on the market. You can also control email and chat blasts from Intercom to follow up with customer support or marketing, which is super helpful. There are so many ways to filter users that help you customize / find the user you're looking for so you can send targeted messages to the specific people.Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-...
- We have used ProProfs Help Desk that works great for supporting our customers from across the globe and also equips our marketing team with relevant leads. On one hand, we can track every customer issue and share relevant solutions. On the other hand, we also receive plenty of emails asking about product features, pricing, etc. All such crucial leads are used by our marketing and sales team.