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Piero Borgo
Piero BorgoCCO & Co-Founder, Leevia
Android+ 4

Best all in one solution for marketing automation and customer support?

We are looking for a service that allow us to: - Manage support requests - Manage a knowledge base - Offers a live chat service integrated - Offers an easy solution to manage a scenario like this: sign up for receiving a freebie - get a download link - receive automated emails in the following days Any suggestions?
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4 recommended
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    HelpDesk

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    Daria Zwierz
    Daria Zwierz20Online Community Enthusiast · Written
    It's a reliable ticketing system that facilitates customer communication. The tool gathers all the messages you get from customers and turns them into tickets. It also sends a notification when a ticket is created.
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  2. 3
    Intercom

    Communicate personally with every single customer.

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    Kate
    Kate53Head of Social @ GitHub · Written
    Intercom is AMAZING and has a wealth of products that should be able to help you accomplish all of your support and marketing tasks. I love their customer chat feature— it's arguably the best on the market. You can also control email and chat blasts from Intercom to follow up with customer support or marketing, which is super helpful. There are so many ways to filter users that help you customize / find the user you're looking for so you can send targeted messages to the specific people.
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    Jeroen Corthout ☕
    Jeroen Corthout ☕6Co-Founder Salesflare · Written
    Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-...
    CommentsShare
    Mike Coutermarsh
    Mike Coutermarsh76Code @ GitHub · Written
    +1 on intercom. They even cover the knowledge base usecase now with Intercom Educate. We are using it for PH here: https://help.producthunt.com/
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    • Kyle Benoit
      Kyle BenoitI generate free traffic on the internet.

      Intercom is amazing our website started generating 20% more leads through their webchat, and support features, and even our local company was able to generate real sales consultant appointments from Intercom. If you are a service based business you cannot go without Intercom!

      Comments (0)
    • Matt Pliszka
      Matt PliszkaCEO & co-founder @ pickSaaS.com

      A great application to automate engagement with your visitors, focusing on personal approach towards your customers

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  3. 2
    Driftt

    Customer communication app for product marketers

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    Ben Lang
    Ben Lang24Serial hunter · Written
    Similar offerings to Intercom, I'd look into both of them and see which fits your needs better.
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  4. 1
    Freshdesk

    Everything you need to deliver exceptional customer support.

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    Sai Krishna
    Sai KrishnaProduct developer, Freshworks · Written
    I believe Freshdesk is a great choice for your customer support needs.
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    • TurnerAlex
      TurnerAlex

      It's the best software for customer support that I have ever used. Also, I like its integration with TMetric, it allows me to track how much time was spent on the overall activity in Freshdesk.

      Comments (0)
    • Keith Sipmann
      Keith Sipmann

      My teams been using this for over a month and they love it. It's increased visibility on production and helped us get a handle on customer satisfaction per ticket.

      Comments (0)