What is your favourite knowledge base app?

Question

Which online tools you guys use to make knowledge base or FAQs for your products?

Amit Yadav · Accepted Answer

ProProfs Knowledge Base software - one of the easiest tools to operate. Whether it’s an online knowledge base, documentation, FAQs, or help sites, you can create anything you want with this tool. It works great both for internal teams and external customers.

Jai Kumar · Answer

Checkout Zuzu, It helps you manage and deliver knowledge to your team using chrome extension and hangouts chatbot. They have open APIs so the knowledge can be also embedded into your own website with ease.

Ureeda Asim · Answer

I have used this product for about 4 months. Zendesk is incredibly useful and easy to use. We integrated it with intercom. It greatly helped our users to get the answers to their questions on spot, in case our support representatives were unavailable. Definitely go for it!

Sumiko Noda · Answer

If you are looking for an internal private knowledge base for your team, it's a great option! Super easy to edit and navigate.

Valerie Fenske · Answer

- up to 30 free articles on a free plan
- unlimited categories
- SEO indexing of your articles
- web and mobile optimized
- can be branded
- can be connected to Google Analytics (measure the effectiveness)
- sharing articles via live chat
- sharing articles via mobile app

Yoginth · Answer

Its extremely powerful and useful :)

Ryzal Yusoff 🇬🇧🇲🇾 · Answer

Haven't use this, but it seems that this is  a very popular choice as well

Ryzal Yusoff 🇬🇧🇲🇾 · Answer

Intercom is great and intelligent tool, but I think the price is a bit too steep, especially for indiemakers

Answer

I would recommend using Agile CRM's Knowledge Base app. I found the content rating feature of the product quite useful. This excellent option helps your customers to rate the content that they are reading. It helps provide an interactive user experience while educating your customers about the product or service.

But that's not all. This knowledge base app offers other important features such as keyword search, using custom domains, increasing support quality etc. Try Agile CRM which is completely free for 10 users.

Ryan Gilbert · Answer

A no-frills way to get a FAQ page set up in minutes. 100% free.

Laure Albouy · Answer

An easy way to share knowledge with your team :)

Its_peter_dayal · Answer

this is excellent site. i love it and useful application.

Ravi Paliwal · Answer

You can use Kiss for Knowledgebase and also for few other work, it's easy as mac notes. And Super powerful search option make it more useful app.

Travis R · Answer

Dead simple and great!

Himakara Pieris · Answer

Super easy to use and everyone is already familiar with it. You can quickly switch back and forth between your private team instance and the public site.

Antoine G · Answer

Crisp offers a knowledge base to help your users to get assist. They also provide many more features to help you scale your customers relationship.

Antoine G · Answer

Crisp offers a knowledge base to help your users to get assist. They also provide many more features to help you scale your customers relationship.

Antoine G · Answer

Crisp offers a knowledge base to help your users to get assist. They also provide many more features to help you scale your customers relationship.

Brett Hileman · Answer

I've been very happy with HelpJuice. It is lightweight but does what you need it to do, plus they don't shy away from doing custom dev for you for no cost.

Roger Lu · Answer

Very easy to use for outlining tasks and notes across multiple workspaces and projects.

Sona Pisova · Answer

Easy to use, and fully customizable! Lets you create internal and external knowledge bases which can contain FAQs, forums, articles etc.

Andre Markoni · Answer

Really good and easy way to share knowledge

Lullaby Tom · Answer

I think Intercom Educate is a good choice.

Paul Nica · Answer

This tool is super awesome! Easy to use, constantly updated, great stuff.

Ryzal Yusoff 🇬🇧🇲🇾 · Answer

Simple and minimal design, but yet customizable if upgrade to a PRO plan

Kemal Ahmed · Answer

Really good as internal knowledge base because it integrates with slack directly and uses smart tech to crawl things like Google drive

Amit Gupta · Answer

We can learn everything that we want just after typing a few words with long ads anytime.

Shawn Dot Scott · Answer

Easy to get up and running fast at minimal cost.

Vlad Arbatov · Answer

This is good for an internal knowledge base and for much more other things :)

Camp Olivia · Answer

I'm a fan of mind mapping and love to explore new tools in this field. Recently, I found Edraw MindMaster has introduced a built-in online mind mapping community, which includes many free editable mind maps in a wide range of subjects (business, technology and more).

Chinmayee Mishra · Answer

Zoho Desk would be a good option too, here's why:

Help Center — A multi-brand help center that helps your customers find answers without having to wait for them from the support team. You can customize it to your liking and host:

- A knowledgable base that’s searchable so your customers can get instant help.
 - An online community where your customers can engage in discussion with your team and with each other.

ASAP for Zoho Desk is also a great option to bring your knowledge center to your customers. You can easily embed your entire help desk in your app, so your customers never have to run around looking for answers. They can browse your knowledge base, engage with your community, chat with your conversational assistant (Ask Zia), or raise a ticket, right from within your app.