Ryzal Yusoff
Ryzal YusoffMaker of Veggsocial

What is your favourite knowledge base app?

Which online tools you guys use to make knowledge base or FAQs for your products?
Your recommendation
🤓 Have a recommendation? Join to share.
21 recommended
  1. 29

    Part knowledge base, part collaboration space 🧠

    If you are looking for an internal private knowledge base for your team, it's a great option! Super easy to edit and navigate.
    Comments (2)Share
  2. 26

    Software for better customer service.

    Ureeda Asim
    Ureeda AsimContent Creator | Content Marketer · Written
    I have used this product for about 4 months. Zendesk is incredibly useful and easy to use. We integrated it with intercom. It greatly helped our users to get the answers to their questions on spot, in case our support representatives were unavailable. Definitely go for it!
    Comments (2)Share
    Ryzal Yusoff
    Ryzal YusoffMaker of Veggsocial · Written
    Haven't use this, but it seems that this is a very popular choice as well
    Comments (1)Share
  3. 20

    An (artificially) intelligent assistant for your workplace

    Checkout Zuzu, It helps you manage and deliver knowledge to your team using chrome extension and hangouts chatbot. They have open APIs so the knowledge can be also embedded into your own website with ease.
    Comments (1)Share
  4. 7

    One combined workspace. All of your team documentation.

    Laure Albouy made this product
    An easy way to share knowledge with your team :)
  5. 3
    Intercom Educate

    What a knowledge base should be–personal and intelligent

    Ryzal Yusoff
    Ryzal YusoffMaker of Veggsocial · Written
    Intercom is great and intelligent tool, but I think the price is a bit too steep, especially for indiemakers
    Comments (1)Share
    I think Intercom Educate is a good choice.
  6. 3
    Notion 2.3

    Notions big update, now with Evernote import and web clipper

    Yoginth🤟 Designer, Developer, and Toolmaker · Written
    Its extremely powerful and useful :)
    Comments (1)Share
    Vlad Arbatov
    Vlad ArbatovEngineering @ Mapbox · Written
    This is good for an internal knowledge base and for much more other things :)
  7. 2
    Zoho Desk

    Context-aware help desk software for better customer service

    Chinmayee Mishra
    Chinmayee MishraCommunity Specialist @ Zoho · Written
    Zoho Desk would be a good option too, here's why: Help Center — A multi-brand help center that helps your customers find answers without having to wait for them from the support team. You can customize it to your liking and host: - A knowledgable base that’s searchable so your customers can get instant help. - An online community where your customers can engage in discussion with your team and with each other. ASAP for Zoho Desk is also a great option to bring your knowledge center to your customers. You can easily embed your entire help desk in your app, so your customers never have to run around looking for answers. They can browse your knowledge base, engage with your community, chat with your conversational assistant (Ask Zia), or raise a ticket, right from within your app.
  8. I would recommend using Agile CRM's Knowledge Base app. I found the content rating feature of the product quite useful. This excellent option helps your customers to rate the content that they are reading. It helps provide an interactive user experience while educating your customers about the product or service. But that's not all. This knowledge base app offers other important features such as keyword search, using custom domains, increasing support quality etc. Try Agile CRM which is completely free for 10 users.
  9. 1

    Generate a beautiful FAQ & help site in minutes.

    Ryzal Yusoff
    Ryzal YusoffMaker of Veggsocial · Written
    Simple and minimal design, but yet customizable if upgrade to a PRO plan
    Comments (1)Share
  10. 1
    Obie.ai 2.0

    Access knowledge quicker without leaving Slack

    Kemal Ahmed
    Kemal AhmedCEO, (coming soon!) · Written
    Really good as internal knowledge base because it integrates with slack directly and uses smart tech to crawl things like Google drive
    Comments (2)Share
  11. 1

    Everything you need to deliver exceptional customer support.

    Shawn Dot Scott
    Shawn Dot ScottSoftware Engineer, sports lover, Dad · Written
    Easy to get up and running fast at minimal cost.
  12. Camp Olivia
    Camp OliviaLoving cool things in this world! · Written
    I'm a fan of mind mapping and love to explore new tools in this field. Recently, I found Edraw MindMaster has introduced a built-in online mind mapping community, which includes many free editable mind maps in a wide range of subjects (business, technology and more).
  13. 1

    The easiest way to create FAQ pages for your company

    Ryan Gilbert
    Ryan GilbertMaking FAQ Pages easy @askfrequently · Written
    Ryan Gilbert made this product
    A no-frills way to get a FAQ page set up in minutes. 100% free.
  14. Its_peter_dayal
    Its_peter_dayalIts peter dayal here, Love to meet you. · Written
    this is excellent site. i love it and useful application.
  15. Ravi Paliwal
    Ravi PaliwalDirector Walkover · Written
    Ravi Paliwal made this product
    You can use Kiss for Knowledgebase and also for few other work, it's easy as mac notes. And Super powerful search option make it more useful app.
  16. 1

    Collaborative notes for you and your team

    Travis R
    Travis RFounder living in Los Angeles · Written
    Dead simple and great!
  17. 1
    Stack Overflow for Teams

    Everything you love about Stack Overflow in a private space.

    Himakara Pieris
    Himakara PierisFounder, hydra.ai · Written
    Super easy to use and everyone is already familiar with it. You can quickly switch back and forth between your private team instance and the public site.
  18. Crisp offers a knowledge base to help your users to get assist. They also provide many more features to help you scale your customers relationship.
    Crisp offers a knowledge base to help your users to get assist. They also provide many more features to help you scale your customers relationship.
  19. 1
    Crisp 2.0

    All-in-one solution to communicate with your customers

    Crisp offers a knowledge base to help your users to get assist. They also provide many more features to help you scale your customers relationship.
  20. 1
    YouTube TV

    YouTube takes on the cable TV providers

    Amit Gupta
    Amit GuptaDesign and Development Expert · Written
    We can learn everything that we want just after typing a few words with long ads anytime.