Greg Moore
Greg Moorehttp://thegregmoore.com

What tools do you use to collect, organize, and visualize product feedback?

Organizing product feedback from users, sales, marketing, and CS leads to having notes in a million different places. I'm curious if there's a tool that helps collect everything in one place, makes it easy to organize, and visual represents what you've collected.
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13 recommended
  1. 26
    productboard 2.0

    The product management tool for makers who care.

    Brieuc Sebillotte
    Brieuc SebillotteThe power of notes is yet to come! Β· Written
    We've been using Productboard for a year now at Slite. It makes it easy to collect feedback through our support tool (intercom), our Slack user community and through the chrome extension of the team. Then the product team can easily retrieve all the feedback and organize them!
    CommentsShare
    • Kate Pljaskovova
      Kate PljaskovovaCo-founder & CPO

      We've been using productboard to build our MVP and it helped us to get everybody on the team on board with what we're building and kept us focused. I love that productboard helped us also gather feedback from different sources (Intercom, emails and various conversations) so now we're processing the user feedback and planning our next product improvements - all in one tool. That's just the best!

      Comments (1)
    • Productboard led to the death of spreadsheets and emails at our company when it came to product management. I've become a true fan of this solution and the great way it solves such a painful problem. Before adopting we played with Aha! who are a competitor, Productboard blew them out the water as far as I am concerned. Love it.

      Comments (1)
  2. 18
    Emojics

    Feedback emoji and reactions tool

    Maybe the fastest way to collect feedback in an easy and fun way
    CommentsShare
  3. 15
    productboard 3.0

    Product management system for large & scaling organizations

    Winston
    Winston19Helping PMs prioritize @productboard Β· Written
    Winston made this product
    This is exactly what productboard is designed to help you do! Consolidate ideas, requests, and feedback from Zendesk, Intercom, Slack, email, and hundreds of other tools via Zapier. You can also import CSVs full of research/feedback or submit it using a chrome extension. Highlight interesting insights and link them to related feature ideas. Use that to prioritize what to build next and then share your roadmap. Good for organizations large and small alike!
    CommentsShare
    • anna maria
      anna mariaProduct Designer, Contactis Group

      We loved it from the start. It is effortless to use, to prioritise features, visualise the roadmap, the filtering works super, which makes it easy to go through the backlog and plan the work. Integration with Jira works very well, UI is crystal clear, personalisation of the product is a 4.0. It's very easy to link feedback gathered from the customers with the feature that it relates to. A portal is a place for your clients to see what is planned & what is being done as well as them making features request.. We are continiuosly in love with it. A weak point of the product is the commenting and discussion part. It's a bit hard to respond to a particular message, it would be nice to have some treads, and quick responses (emoji) since we decided to take the whole discussion regarding product decisions out of Jira. What would make this product perfect for me, is the possibility to assign and set the due date for the features - this would allow us to see where the team is weak and where it is strong. Nevertheless we've been using it for about three months now, and so far, it was the best decision we've made to stick with the product.

      Comments (1)
    • Rian van der Merwe
      Rian van der MerweProduct Manager, Postmark

      I like that it's focused on letting you use your own way to gather customer insights, define business goals, and prioritize work.

      Comments (2)
  4. 14
    Quip 3.0

    Work with people, not files. Now with spreadsheets.

    Mike Coutermarsh
    Mike Coutermarsh75Code @ GitHub Β· Written
    We've been using Quip to organize and prioritize feedback. We'll have a meeting, share data from various sources. Then put the things that stick out in a Quip doc & prioritize it. Works well for us because we're a remote team and everyone can make edits at the same time.
    CommentsShare
    • Matt Pliszka
      Matt PliszkaCEO & co-founder @ pickSaaS.com

      Quip enhances the idea of Google Docs with more advanced collaboration functions which is great if you are looking for one place to work and communicate with your team on documents.

      Comments (0)
  5. 14
    NomNom

    The place where better product decisions happen

    Sofia Quintero
    Sofia QuinteroFounder and CEO EnjoyHQ Β· Written
    Sofia Quintero made this product
    NomNom in a Customer feedback management for product teams - When your team wants to centralize all customer feedback, discover customer problems, do research for a new feature, collect evidence for your next sprint planning, share user research findings and more, NomNom has your back πŸ‘
    Comments (1)Share
  6. 15
    Flawless Feedback

    Leave feedback on iOS apps in a moment πŸ“£

    Lisa Dziuba
    Lisa Dziuba5FlawlessApp.io Founder Β· Written
    Lisa Dziuba made this product
    hey πŸ– I'm the maker of this tool. Flawless Feedback allows to easily live feedback on iOS app and share\organize it within all the tools mentioned here πŸ™ƒ I will be happy if the Product Hunt community will give it a try.
    CommentsShare
    • Nelly Kam
      Nelly KamRemote Product Designer & Digital nomad

      What I also need is to mesure staff. Or β€” drop these directly to Zeplin as an overlay and side by side to compare. Then automatically compare image and design (without content), highlight different areas. And all feedback pain will be solved <3

      Comments (0)
    • Ilya Zoria
      Ilya ZoriaProduct Designer

      Overall idea is good, bud needs some improvements. Good job guys.

      Comments (1)
  7. 4
    Canny

    The easiest way to collect & manage feedback

    Boris Mann
    Boris MannOpen sourcerer Β· Written
    Great way to publicly engage an audience of users and have them make suggestions and react to your planned features. I initially thought it was expensive, but it’s actually one of the least expensive options.
    CommentsShare
  8. 1
    HotJar Insights

    See how visitors are really using your website.

    Natu Myers
    Natu MyersCEO Innovator.Supply Β· natumyers.com Β· Written
    The defacto product to help me get in the heads of my users
    CommentsShare
  9. 1
    Feedier

    The end of long and boring surveys - collect real feedback πŸ†

    Baptiste
    BaptisteCo-Founder of Feedier -- πŸ‡«πŸ‡· Entrepreneur Β· Written
    Baptiste made this product
    Because it's an amazing product :)
    CommentsShare
    • Ernesto Cohnen
      Ernesto CohnenCo-Founder, triporate.com

      An amazing team and product.

      We are integrating the same in our current feedback flow.

      It's great to see some real alternatives to Typeform and GForms.

      Comments (1)
    • Have been using for a couple months and love Feedier. It's a beautiful way to request feedback from your customers. It also can be used as a lead magnet/content upgrade delivery system in exchange for feedback and it makes in insanely easy to offer incentive to your feedback request. For me at least, this used to require hacking together multiple system.

      Comments (0)
  10. 1
    SatisMeter

    Collect user feedback from web apps. Simple and customizable

    Satismeter + Slack works great, everyone can get real-time feedback on the product. The next step is to select those users, who provided 8-10 rates, and reach out to them for feedback on G2Crowd or Capterra. Works great for us. Btw, we use our tool (Reply.io) for outreach automation
    CommentsShare
    • Matt Pliszka
      Matt PliszkaCEO & co-founder @ pickSaaS.com

      Really like the product, it's quite simple to set-up, focuses on effective NPS measurement.

      Comments (0)
  11. 1
    Landbot - Lead Chatbot

    Website based Chatbot builder => get more Lead

    Sahil Aggarwal
    Sahil AggarwalCo-founder & CEO of Leadworx Β· Written
    Best tool ever for capturing product feedback
    CommentsShare
    • I truly believe in the direction landbot is heading, enabling makers to utilise a bot without having to chose a platform is powerful. Using Landbot as a landing page will increase conversion as users will be guided by the bot through the customer journey. I am working on a product build with landbot, i cant wait to share it with the product hunt community soon. #Landbot1.0

      Comments (2)
    • Williams
      WilliamsEMEA Customer Success, InVision

      Brilliant product, excited to see where it goes. Fun to use if you enjoy trying to create engaging and human conversational flows. *nerd alert*

      Two things I don't love: 1. Needs work for our mobile visitors. Looks zoomed out and far from optimal for a mobile visitor, a bad experience on this is worse than no experience at all, so a bit of a showstopper for me at the moment, for risk of providing a bad experience (no way of tracking or following this experience to check it's going smooth for mobile visitors, so a tiny risk to go live with if have lots of visitors on mobile)

      Secondly, at the end of every flow on the freemium a "share this Landbot" button appears alongside a CTA to create their own. Obviously, I get it, it's a free product, do what you want. If I want to remove that, I can pay to do so. Just my personal opinion, and more feedback than a request, is that I think it's a bad time to "Hijack" MY visitors attention to market YOUR product at what is often for these forms, the critical moment, the end. They're at a decision crossroads. We've just exchanged information, i've taken them on this journey, and then BAM, you come and sweep them off their feet and they forget all the sweet nothings they and i whispered to each other.

      My only point is, IF others have this gripe too, they might leave and not give the product a chance to become part of their paid stack, instead of upgrading straight away to remove this barrier to them. If this barrier didn't exist, (your branding is still on the page top right anyway), they may implement, become an active user, and give you plenty of time to convert them to a paid plan as you continue to execute and improve the product from now on out.

      Keep up the great work.

      Comments (0)
  12. El LΓ©on
    El LΓ©onCo-creator of @slize Β· Written
    Best tool for feedback, cheap and minimalist. Ideal for a young startup :)
    CommentsShare
  13. 1
    Airtable

    Realtime spreadsheet-database hybrid

    Jacob Trazire
    Jacob TrazireCEO of Bellicose Β· Written
    A bit harder to start up but it's literally a one-size-fits-all product. Harder to set up, but forms and everything work as well. I'm not sure about visual representations but I wouldn't be surprised if they had it.
    CommentsShare
    • Matt Bettiol
      Matt BettiolDo what you love!

      This app is simply amazing! I have been using this as my replacement to Google Spreadsheets. The features inside of this amazing service are endless. If you have lots of data and want to organize it efficiently, this is the app for you :)

      Comments (0)
    • Danielle A. Vincent
      Danielle A. VincentGeneral Enthusiast, Rouser of Rabble

      We started using Airtable to manage our content projects at work. After using it for a month, I decided I liked it so much that I signed up for Zapier and Airtable to manage my personal projects as well. It has completely changed everything.

      Comments (0)