What tools do you use to collect, organize, and visualize product feedback?

Question

Organizing product feedback from users, sales, marketing, and CS leads to having notes in a million different places. I'm curious if there's a tool that helps collect everything in one place, makes it easy to organize, and visual represents what you've collected.

Brieuc Sebillotte · Accepted Answer

We've been using Productboard for a year now at Slite. It makes it easy to collect feedback through our support tool (intercom), our Slack user community and through the chrome extension of the team. Then the product team can easily retrieve all the feedback and organize them!

Winston · Answer

This is exactly what productboard is designed to help you do! Consolidate ideas, requests, and feedback from Zendesk, Intercom, Slack, email, and hundreds of other tools via Zapier. You can also import CSVs full of research/feedback or submit it using a chrome extension. Highlight interesting insights and link them to related feature ideas. Use that to prioritize what to build next and then share your roadmap. Good for organizations large and small alike!

Lisa Dziuba · Answer

hey 🖐 I'm the maker of this tool. Flawless Feedback allows to easily live feedback on iOS app and share\organize it within all the tools mentioned here 🙃

I will be happy if the Product Hunt community will give it a try.

Sofia Quintero · Answer

NomNom in a Customer feedback management for product teams - When your team wants to centralize all customer feedback,  discover customer problems, do research for a new feature, collect evidence for your next sprint planning, share user research findings and more, NomNom has your back 👍

Natu Myers · Answer

The defacto product to help me get in the heads of my users

Mike Coutermarsh · Answer

We've been using Quip to organize and prioritize feedback. We'll have a meeting, share data from various sources. Then put the things that stick out in a Quip doc & prioritize it.

Works well for us because we're a remote team and everyone can make edits at the same time.

eva George · Answer

Grohawk listens to all of your customers at once should be every bit as easy as listening to one. With GroHawk’s automated feedback tool, you can reach all of your customers just at the click of a button.

El Léon · Answer

Best tool for feedback, cheap and minimalist. Ideal for a young startup :)

John Xie · Answer

Taskade is a real-time organization and collaboration tool for distributed teams. We designed and built Taskade to be simple, flexible, and fun to use. It is very light-weight and just works, we use it internally to collect, organize, and visualize our user feedback and more such as with our public roadmap https://www.taskade.com/v/B1Q8lMxIfG

Alexandra Persea · Answer

Acute is a customer feedback management tool that helps you collect customer feedback, gain meaningful and actionable insights, and figure out what to build next

Boris Mann · Answer

Great way to publicly engage an audience of users and have them make suggestions and react to your planned features. I initially thought it was expensive, but it’s actually one of the least expensive options.

Sahil Aggarwal · Answer

Best tool ever for capturing product feedback

Valerie Fenske · Answer

Our team adopted this product a year back, and the life of the product team became more structured and easier

angelique yangco · Answer

Customer Feedback is very important for every business, it helps you serve better and makes you identify who's your promoters and Detractors

Jacob Trazire · Answer

A bit harder to start up but it's literally a one-size-fits-all product. Harder to set up, but forms and everything work as well.

I'm not sure about visual representations but I wouldn't be surprised if they had it.

Cody · Answer

Loop leverages a powerful screenshot plugin that integrates directly into your website, as well as an embeddable forum, to help you collect product feedback and catch bugs.

Ryan Gates · Answer

Maybe the fastest way to collect feedback in an easy and fun way

Answer

Because it's an amazing product :)

Olivia Milton · Answer

Satismeter + Slack works great, everyone can get real-time feedback on the product. The next step is to select those users, who provided 8-10 rates, and reach out to them for feedback on G2Crowd or Capterra. Works great for us. Btw, we use our tool (Reply.io) for outreach automation