Social CRM (https://www.agilecrm.com/social-crm
) can mean 2 different things. Agile CRM does both!
On one hand, social media CRM is all about using social media services, techniques and technology to enable businesses to engage with their customers. This includes everything from social monitoring to social media automation.
On the other hand, it's an actual type of software, => CRM (usually cloud-based) that integrates with popular social media channels such as Facebook, Twitter and Google Plus to pull social media posts and profiles onto contact pages for complete contact data.
**With Agile CRM, you can (socially) -**
* Monitor your brand.
* Run Social Campaigns.
* Capture leads.
* Monitor social media feeds.
* Track contact social activity and
* Interact with leads from the CRM
Hope this helps! :)