It's the best software for customer support that I have ever used. Also, I like its integration with TMetric, it allows me to track how much time was spent on the overall activity in Freshdesk.
My teams been using this for over a month and they love it. It's increased visibility on production and helped us get a handle on customer satisfaction per ticket.
- We tried help race earlier to manage support and FAQ for our app. We later moved on to Webengage for support/feedback and our own static FAQ accordions.Vitaliy Verbenko made this productHelprace offers a dynamic FAQ system that allows your users to build a FAQ site organically. The way it works is that the most engaging and upvoted topics will rise to the top, increasing the visibility of each topic. Of course, you can customize everything (including default sorting) to your liking.
A great application to automate engagement with your visitors, focusing on personal approach towards your customers
We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.
- Faasthelp is an easy and simple customer support software which has Knowledgebase where you can add any number of questions in the required category and you can change them to public and private mode as well and it is very easy and takes less than a minute to integrate into your business without disturbing any other functions. FAQ will appear on all the screens of your business page.You or your customers need not go away from the page to get access to the self-help.Being on the same page you can do all the activities.