Alessia Jordan
Alessia JordanCo-Founder and Chief Marketing Officer

What live chat tool would you recommend?

I want to install a live chat tool on my website
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Your recommendation
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20 recommended
  1. 168
    Intercom

    Communicate personally with every single customer.

    Parthiv Patel
    Parthiv PatelHere to see cool stuff. · Written
    There's a reason most every site uses Intercom. It's easy to implement and dead simple to use. The biggest issue we have with it is that there is no real ticketing system but, we use other tools to solve for that.
    CommentsShare
    • Kyle Benoit
      Kyle BenoitI generate free traffic on the internet.

      Intercom is amazing our website started generating 20% more leads through their webchat, and support features, and even our local company was able to generate real sales consultant appointments from Intercom. If you are a service based business you cannot go without Intercom!

    • Matt Pliszka
      Matt PliszkaCEO & co-founder @ pickSaaS.com

      A great application to automate engagement with your visitors, focusing on personal approach towards your customers

  2. 90
    Crisp

    Live chat and live support for your product

    Dan Edwards
    Dan EdwardsDesign at Product Hunt · Written
    Really enjoyed Crisp myself, a ton of really helpful features, in particular, the live translate which is great if you have customers overseas! It also comes with built-in help docs to save you having to use another service for that!
    CommentsShare
    • Tony Bui
      Tony BuiCo - founder SellerSmith / PageFly app

      Well, we started with Intercom and it went well, but when the Early stage ended up the price bumped up over $800 for our current needs. I think the product itself is good, but not the price. So we took the time to do some research and found Crisp Chat. It has almost everything that we used in Intercom expect things like the way to attach the link into the text in Predefined Replies. Or inserting the image in the predefined reply. In general, I'm satisfied with what Crisp offer for the Unlimited Plan usage. I wish they could improve more Analytics dashboard and the way to estimate the performance of operators. Thanks, Tony, co - founder PageFly.io app.

    • Daniel Omoniyi
      Daniel OmoniyiFounder & CEO, Conteidon.

      Beautiful and powerful tool that fulfills all it's promises

  3. 82
    Driftt

    Customer communication app for product marketers

    Irmak Berktas
    Irmak BerktasCo-founder/CEO of Pony Express HQ · Written
    We use Drift for our live chat tool. It is very easy to use, and free. We also connect Drift to Slack so the team can answer our platform visitors in real time.
    CommentsShare
  4. 22
    Botsify 2.0

    Build AI based chatbots for Messenger with ML - No coding

    Usama
    Usama 3VortechsInnovations · Written
    Usama made this product
    Botsify helps you automatically answer your users through a chatbot, but also allow to manage your liveChat tool using co-pilot behaviour. You can pull in dynamic information from your system and also collect leads to your CRM.
    Comments (2)Share
    I use Botsify Bot for my facebook business page and one thing that I must mention is the auto inbox to comments feature where my chatbot captures certain keywords in comments that I set up to respond automatically and save myself the time and energy to reply to these comments over and over again.
    CommentsShare
    Out of all chatbot platforms in the market, none provides the human fall back feature, (not even Chatfuel) except for Botsify. I mean the chatbot does get queries out of the blue sometimes and gets stuck so I would wanna jump in the conversation and get through with it and this feature lets me do that!
    CommentsShare
    • "This platform provides so many integrations (within the chatbot you make) like Google search, Shopify, Zapier and more. I use Shopify to collect advance payments from my customers and they always appreciate the ease of doing businesses within the chat window. Kudos Team Botsify! "

    • Integrating the chatbot to my website helps me generate leads. The users leave their name, email and phone number each time they want to chat with my Bot. Which is far better than asking them to provide info separately. So far I have generated 500+ leads in a 2-month time span.

  5. 19
    LiveChat

    Premium live chat and help desk software for business.

    Szymon Klimczak made this product
    The genuine LiveChat! Proven, secure live chat software, used by 25,000+ businesses worldwide.
    CommentsShare
    Fast and modern solution! A lot of amazing features
    CommentsShare
    • Kaan Aksoy
      Kaan AksoyA person who doesn't headlines

      It is a solid product but one thing (quite silly in my opinion) makes it quite useless in our case.

      If a visitor does not provide his details the at the beginning (they call it pre-chat survey) you can not add those details (email,name) afterwards.

      You can have a 2 hours chat session with a visitor but visitor will stay as unknown since you can not add the information you gathered during the chat session. How st..id is that?

    • Matt Pliszka
      Matt PliszkaCEO & co-founder @ pickSaaS.com

      Love LiveChat for its simplicity, easy integration and customer support 👍

  6. 9
    SalesIQ by Zoho

    Convert your website visitors into happy paying customers

    Ralph Martin
    Ralph MartinProduct Manager - Zoho SalesIQ · Written
    Live Chatting made Simple! Zoho SalesIQ have crossed the barrier, its an omni-channel prospect and customer engagement platform for websites and mobile apps. Let's look into the benefits of SalesIQ: 1. Efficient and customisable Zobot: Zobot is a custom bot building platform. With which, one can build powerful bots which are deeply programmable, contextual and customizable. These bots can be programmed to perform various activities on your website & mobile apps. 2. Don't stop with chats get your customer on call: Now with Zoho SalesIQ - Call(s), you can make customer interactions quick and efficient. You and your website visitors can make and receive calls at the click of a button. 3. Powering Knowledge Base Knowledge base have now got much simpler, with in-chat help articles right inside your chat window. 4. Customizable live chat window to fit on your website Zoho SalesIQ can be customized easily and extensively by optimizing the live chat experience of your website visitors. Customize the chat widget to be in sync with your branding. Personalize the welcome message, add your company's logo/agents head-shot and much more. 5. Mobile SDK (Mobilisten) to fit your chat into your mobile application. Mobilisten helps you to add live chat to your Mobile app effortlessly. Its rich features are designed to help your agents provide a seamless customer experience on the go.
    CommentsShare
    • Matt Pliszka
      Matt PliszkaCEO & co-founder @ pickSaaS.com

      I like Sales IQ for the ability to track the leads and the probability of closing, a live chat which might turn out to be quite useful for B2B businesses aiming to close more deals through their website.

    • I have been using Zoho SalesIQ since the introduction of the bundle Zoho CRM Plus. It is very easy to implement and to use. It is lead scoring feature helps identify the visitors and prioritize them.

      It s great tool

  7. 5
    Free HelpCrunch Live Chat

    Free live chat & in-app messenger for startups

    Ivan Burban
    Ivan Burban10CMO at Stripo · Written
    Nice product!
    CommentsShare
    • Dmytro Bilash
      Dmytro BilashCo-founder in CaptainGrowth

      I do like this product. It's easy to use, easy to set up and looks very nice. For me visual appearance is important and I'm totally satisfied. 10/10 ;)

    • Denys Vorobyov
      Denys VorobyovCEO: Icemint Media, Eltex Software

      Great live chat solution, which we've been using and recommending to our clients. Fast and reliable, and in my opinion, better than the existing competition.

  8. 4
    Kommunicate

    A human + bot hybrid customer support platform

    Satadeep Biswas
    Satadeep BiswasHead of Marketing, Applozic Inc. · Written
    Kommunicate is a cost-effective live chat tool with tons of super cool features for customer support in addition to Live Chat. 1. Multi-Agent Collaboration: Tools for your agents to collaborate together, like group chat and ability to assign tickets to one another. 2. Mailbox and Ticketing: If an agent misses a chat, the query is filed as a ticket and sent over on email as a fallback to which agents can reply directly. 3. Chatbot Integration: Provides a default FAQ bot and you can also integrate any number of custom 3rd party bots. 4. FAQ Builder: A full-featured Knowledge Base builder to host all your frequently asked questions. 5. Integrations: Integrates with your favorite apps - CRM, Ticketing System etc. We use Kommunicate on our website and the customizability options make it feel like it is not a 3rd party solution, rather a part of the whole.
    CommentsShare
  9. 3
    Chatra

    Talk to your website visitors- live chat software done right

    Mangesh
    MangeshI Design Products · Written
    Simple, very minimal UI and good UX. I use chatra for all my products and never had any issues.
    CommentsShare
    • Matt Pliszka
      Matt PliszkaCEO & co-founder @ pickSaaS.com

      A simple live chat solution, worth a shot if you're looking for something simple and functional. I really like the group chat and seeing the visitor's typing features.

  10. 3
    Collect.chat - Chatbot for websites

    An interactive chatbot widget for your website

    Romero Mckay
    Romero MckayI'm a web developer from LONDON ❤ · Written
    It's not "smart" but it's super simple and effective. I get lots of leads through this app.
    CommentsShare
    • Jordan Clifton
      Jordan CliftonProduct Lover

      I am very excited to see what this company develops in the future, I just wish they had a chat integration with freshdesk as well as trial access to the logical rules and other features.

    • Moulik Jain
      Moulik JainCEO, DesignPitchDeck & 3MindsDigital

      I am using collect chat premium version for around 6 month. Really happy with tool.

      I just feel UX need to improve before it reach to mass audience.

  11. 4
    Facebook Messenger

    Facebook's standalone Messenger for the web

    Easy to set up and free .... plus really easy to build chatbots for it
    CommentsShare
    • Arun Sathiya
      Arun SathiyaHappiness Engineer, Automattic

      I love Facebook Messenger and I love how it is doing everything to take on all other chat apps + is feature-packed like Telegram. Native apps for Facebook Messenger on computers is something that I wish to see soon.

    • Companies use this more and more to invade

  12. 4
    Help Scout 2.0

    Help desk software for a more human & helpful experience

    Claude Schneider
    Claude SchneiderCEO & Founder, SmarterQueue · Written
    Great customer support inbox, but by combining a Knowledge Base, online messaging and live chat, it lets visitors find answers first, or get direct support.
    CommentsShare
  13. Anton Mannov
    Anton MannovPrince of Serendipity · Written
    We use this service (that includes mobile app, web interface) for chatting with our customers for several web-sites. Easy to use, pretty cheap.
    CommentsShare
  14. Armin Nikdel
    Armin Nikdelfounder, developer · Written
    It merge chat feature with live we analytics. You can even start a chat with your visitors and they will see it facebook style.
    CommentsShare
  15. 3
    Chaport

    A beautiful, simple live chat for websites.✨

    Chaport has Free forever plan for 5 agents and affordable Pro plan. It is easy to use, and the typing insights feature is great!
    CommentsShare
    • Greg Stone
      Greg StoneOwner & Designer at ChampKid Design

      Easy setup and installation. Using it for our ecommerce store Pacific Outbound Clothing Co. We've been bouncing around multiple chat apps and each one has their own little quirks that we didn't like on mobile. But this one has proven to stand above them all. Looks great on the website and just worked. The backend dashboard could use a little color -it's all just very white- but that's just me. I think this product is going places.

    • Beth Fiedler
      Beth FiedlerHappy Entrepreneur w a few PH products 🙌

      Thanks very much for sharing this simple yet effective tool with the PH community. Will recommend Chaport to those who are looking for this. Congrats and Thank You! 👍👍👍

  16. Prabhjot Singh
    Prabhjot SinghI am a Digital Marketing Executive · Written
    Strongly Recommended.
    CommentsShare
  17. Mitesh Shethwala
    Mitesh ShethwalaFounder - Alagrand.com · Written
    It has Video Chat, ScreenSharing all the Features of Intercom too for Chat User Profile Management, along with integration to tons of websites like slack, hubspot, zapier etc!
    CommentsShare
  18. 1
    mssg.me

    Easiest way to gather all your messengers with one link

    Rostislav Gorbachenko
    Rostislav GorbachenkoCEO at design buro Seforins. · Written
    Rostislav Gorbachenko made this product
    mssg.me has a widget with messengers, so your customers can reach you in a messenger from the website in two clicks. Why it is better than live chat? 1. Usability. The client should not be on the website and wait for your answer. 2. Conversion. Communication with a real person in messenger increase conversion. 3. Promote in messengers. Stay in touch with the client and make promotions in messengers.
    CommentsShare
  19. Charles CH Mandel
    Charles CH MandelFounder @ Parisian Design · Written
    Native Apps (iOS/Android/Mac/Win), multiple website, email notifications, (optional) aggregation of Facebook Messenger & emails, Wordpress plugin, easy Bots building, simple pricing. Recommended
    CommentsShare
  20. Jason Grills made this product
    For me, ProProfs Chat worked really well. I’ve been using it for quite some time now. So, I would recommend the same to all. It is fast, easy to use and still helps to keep customers delighted with instant support.
    CommentsShare