What live chat tool would you recommend?
- Parthiv PatelHere to see cool stuff. · WrittenThere's a reason most every site uses Intercom. It's easy to implement and dead simple to use. The biggest issue we have with it is that there is no real ticketing system but, we use other tools to solve for that.
We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.
- Matt Pliszkaresearching SaaS software @ pickSaaS.com
A great application to automate engagement with your visitors, focusing on personal approach towards your customers
- Dan EdwardsDesign at Product Hunt · WrittenReally enjoyed Crisp myself, a ton of really helpful features, in particular, the live translate which is great if you have customers overseas! It also comes with built-in help docs to save you having to use another service for that!
- Daniel OmoniyiFounder & CEO, Conteidon.
Beautiful and powerful tool that fulfills all it's promises
- Irmak BerktasCo-founder/CEO of Pony Express HQ · WrittenWe use Drift for our live chat tool. It is very easy to use, and free. We also connect Drift to Slack so the team can answer our platform visitors in real time.
- Bridges to ItalyPrez, Bridges to Italy
Definitely recommend it and they have a free plan that does a great deal.
- Ralph MartinProduct Manager - Zoho SalesIQ · WrittenLive Chatting made Simple! Zoho SalesIQ have crossed the barrier, its an omni-channel prospect and customer engagement platform for websites and mobile apps. Let's look into the benefits of SalesIQ: 1. Efficient and customisable Zobot: Zobot is a custom bot building platform. With which, one can build powerful bots which are deeply programmable, contextual and customizable. These bots can be programmed to perform various activities on your website & mobile apps. 2. Don't stop with chats get your customer on call: Now with Zoho SalesIQ - Call(s), you can make customer interactions quick and efficient. You and your website visitors can make and receive calls at the click of a button. 3. Powering Knowledge Base Knowledge base have now got much simpler, with in-chat help articles right inside your chat window. 4. Customizable live chat window to fit on your website Zoho SalesIQ can be customized easily and extensively by optimizing the live chat experience of your website visitors. Customize the chat widget to be in sync with your branding. Personalize the welcome message, add your company's logo/agents head-shot and much more. 5. Mobile SDK (Mobilisten) to fit your chat into your mobile application. Mobilisten helps you to add live chat to your Mobile app effortlessly. Its rich features are designed to help your agents provide a seamless customer experience on the go.
- Matt Pliszkaresearching SaaS software @ pickSaaS.com
I like Sales IQ for the ability to track the leads and the probability of closing, a live chat which might turn out to be quite useful for B2B businesses aiming to close more deals through their website.
I have been using Zoho SalesIQ since the introduction of the bundle Zoho CRM Plus. It is very easy to implement and to use. It is lead scoring feature helps identify the visitors and prioritize them.
It s great tool
- Denys VorobyovCEO: Icemint Media, Eltex Software
Great live chat solution, which we've been using and recommending to our clients. Fast and reliable, and in my opinion, better than the existing competition.
- Dmytro BilashCo-founder in CaptainGrowth
I do like this product. It's easy to use, easy to set up and looks very nice. For me visual appearance is important and I'm totally satisfied. 10/10 ;)
- Satadeep BiswasHead of Marketing, Applozic Inc. · WrittenKommunicate is a cost-effective live chat tool with tons of super cool features for customer support in addition to Live Chat. 1. Multi-Agent Collaboration: Tools for your agents to collaborate together, like group chat and ability to assign tickets to one another. 2. Mailbox and Ticketing: If an agent misses a chat, the query is filed as a ticket and sent over on email as a fallback to which agents can reply directly. 3. Chatbot Integration: Provides a default FAQ bot and you can also integrate any number of custom 3rd party bots. 4. FAQ Builder: A full-featured Knowledge Base builder to host all your frequently asked questions. 5. Integrations: Integrates with your favorite apps - CRM, Ticketing System etc. We use Kommunicate on our website and the customizability options make it feel like it is not a 3rd party solution, rather a part of the whole.
- Chetan RChethStudios
Curious to know the roadmap for this. More key differentiators should be added to the product. Will update this review when I actually test it out.
- Syed Zainul HaqueAssistant Marketing Manager,Conversion B
It has good analytics in place and allows you to have personalized customer support and use bots as well
- Matt Pliszkaresearching SaaS software @ pickSaaS.com
A simple live chat solution, worth a shot if you're looking for something simple and functional. I really like the group chat and seeing the visitor's typing features.
- Romero MckayI'm a web developer from LONDON ❤ · WrittenIt's not "smart" but it's super simple and effective. I get lots of leads through this app.
- Jordan CliftonProduct Lover
I am very excited to see what this company develops in the future, I just wish they had a chat integration with freshdesk as well as trial access to the logical rules and other features.
- Arun SathiyaHappiness Engineer, Automattic
I love Facebook Messenger and I love how it is doing everything to take on all other chat apps + is feature-packed like Telegram. Native apps for Facebook Messenger on computers is something that I wish to see soon.
Companies use this more and more to invade
- Claude SchneiderCEO & Founder, SmarterQueue · WrittenGreat customer support inbox, but by combining a Knowledge Base, online messaging and live chat, it lets visitors find answers first, or get direct support.
- Natasha ShBA, Customer Support Specialist
Enjoyed using it
- Anton MannovPrince of Serendipity · WrittenWe use this service (that includes mobile app, web interface) for chatting with our customers for several web-sites. Easy to use, pretty cheap.
- Armin Nikdelfounder, developer · WrittenIt merge chat feature with live we analytics. You can even start a chat with your visitors and they will see it facebook style.
- Mitesh ShethwalaFounder - Alagrand.com · WrittenIt has Video Chat, ScreenSharing all the Features of Intercom too for Chat User Profile Management, along with integration to tons of websites like slack, hubspot, zapier etc!
- Ross GorbachenkoBrand manager at mssg.me · WrittenRoss Gorbachenko made this productmssg.me has a widget with messengers, so your customers can reach you in a messenger from the website in two clicks. Why it is better than live chat? 1. Usability. The client should not be on the website and wait for your answer. 2. Conversion. Communication with a real person in messenger increase conversion. 3. Promote in messengers. Stay in touch with the client and make promotions in messengers.
