What live chat tool would you recommend?

Question

I want to install a live chat tool on my website

Ralph Martin · Accepted Answer

Live Chatting made Simple!

Zoho SalesIQ have crossed the barrier, its an omni-channel prospect and customer engagement platform for websites and mobile apps. Let's look into the benefits of SalesIQ:

1. Efficient and customisable Zobot:

Zobot is a custom bot building platform. With which, one can build powerful bots which are deeply programmable, contextual and customizable. These bots can be programmed to perform various activities on your website & mobile apps.

2. Don't stop with chats get your customer on call:

Now with Zoho SalesIQ -  Call(s), you can make customer interactions quick and efficient. You and your website visitors can make and receive calls at the click of a button.

3. Powering Knowledge Base

Knowledge base have now got much simpler, with in-chat help articles right inside your chat window.

4. Customizable live chat window to fit on your website

Zoho SalesIQ can be customized easily and extensively by optimizing the live chat experience of your website visitors. Customize the chat widget to be in sync with your branding. Personalize the welcome message, add your company's logo/agents head-shot and much more.

5. Mobile SDK (Mobilisten) to fit your chat into your mobile application.

Mobilisten helps you to add live chat to your Mobile app effortlessly. Its rich features are designed to help your agents provide a seamless customer experience on the go.

Ivan Burban · Answer

Nice product!

Armin Nikdel · Answer

It merge chat feature with live we analytics. You can even start a chat with your visitors and they will see it facebook style.

Irmak Berktas · Answer

We use Drift for our live chat tool. It is very easy to use, and free. We also connect Drift to Slack so the team can answer our platform visitors in real time.

Dan Edwards · Answer

Really enjoyed Crisp myself, a ton of really helpful features, in particular, the live translate which is great if you have customers overseas! It also comes with built-in help docs to save you having to use another service for that!

Szymon Klimczak · Answer

The genuine LiveChat! Proven, secure live chat software, used by 25,000+ businesses worldwide.

Answer

Kommunicate is a cost-effective live chat tool with tons of super cool features for customer support in addition to Live Chat.

1. Multi-Agent Collaboration: Tools for your agents to collaborate together, like group chat and ability to assign tickets to one another. 
2. Mailbox and Ticketing: If an agent misses a chat, the query is filed as a ticket and sent over on email as a fallback to which agents can reply directly.
3. Chatbot Integration: Provides a default FAQ bot and you can also integrate any number of custom 3rd party bots.
4. FAQ Builder: A full-featured Knowledge Base builder to host all your frequently asked questions. 
5. Integrations: Integrates with your favorite apps - CRM, Ticketing System etc.

We use Kommunicate on our website and the customizability options make it feel like it is not a 3rd party solution, rather a part of the whole.

Claude Schneider · Answer

Great customer support inbox, but by combining a Knowledge Base, online messaging and live chat, it lets visitors find answers first, or get direct support.

Mangesh · Answer

Simple, very minimal UI and good UX. I use chatra for all my products and never had any issues.

Anton Mannov · Answer

We use this service (that includes mobile app, web interface) for chatting with our customers for several web-sites. Easy to use, pretty cheap.

Charles CH Mandel · Answer

Native Apps (iOS/Android/Mac/Win), multiple website, email notifications, (optional) aggregation of Facebook Messenger & emails, Wordpress plugin, easy Bots building, simple pricing. Recommended

Anastasia Tokmakova · Answer

Chaport has Free forever plan for 5 agents and affordable Pro plan. It is easy to use, and the typing insights feature is great!

Daniil Kopilevych · Answer

Try live chat tool from HelpCrunch - https://helpcrunch.com/live-chat.html
It's the most customizable one and very easy to use to convert more leads and support your customers

Romero Mckay · Answer

It's not "smart" but it's super simple and effective. I get lots of leads through this app.

Answer

I use Botsify Bot for my facebook business page and one thing that I must mention is the auto inbox to comments feature where my chatbot captures certain keywords in comments that I set up to respond automatically and save myself the time and energy to reply to these comments over and over again.

Ethel Norris · Answer

Out of all chatbot platforms in the market, none provides the human fall back feature, (not even Chatfuel) except for Botsify. I mean the chatbot does get queries out of the blue sometimes and gets stuck so I would wanna jump in the conversation and get through with it and this feature lets me do that!

saket malik · Answer

I have desginated my chatbot to initiate the conversation using Botsify ‘Quick replies’ as soon as any of my customers would hit the ‘Get Started’ button so they don't have to type anything, rather choose from any of the given options and I believe this is how a chatbot should work!

Answer

The monthly plan compared to other platforms provides value for money. I make chatbots for so many of my clients with a single Botsify account and the $50 I pay for it is absolutely fair!

'Acky Andons · Answer

I learned using Botsify within a couple of minutes, it's pretty easy - all I had to do was follow the directions while creating my chatbot and go with the flow. As for customizing the chatbots, you can add features ---> test and repeat the process until you are finally ready.

Mahesh · Answer

A very easy and user-friendly chatbot platform! I didn't know a thing about making a chatbot myself and now have been using Botsify for a year and with each passing day the bot learns and gets more and more intelligent. Plus, I get to turn my chatbot on and off whenever I need.

Usama · Answer

Botsify helps you automatically answer your users through a chatbot, but also allow to manage your liveChat tool using co-pilot behaviour. You can pull in dynamic information from your system and also collect leads to your CRM.

Alek Yoyo · Answer

So many chatbot makers but Botsify provides a place to create smart chatbots. I get to create ‘Context-aware stories’ as the chatbots are capable of understanding the customer’s question asked in a particular context.

Answer

Believe me or not, I didn't even know how to create my own chatbot before, as if it was some rocket science! I tried using some other chatbot builders too but none of them were as simplified as Botsify. Now, not only I created, customized and teach my chatbot but collect leads through it everyday!

Answer

"Thank you botsify for providing such a user-friendly chatbot building website. I can train my chatbot as soon as i receive a message from customers that my chatbot is not already taught and make it respond to queries more efficiently the next time! "

Lana Aranga · Answer

Such a thoughful platform. I went to Botsify Bot store and found that some users have shared their template bots with others to help them start off with chatbots. Tried a few and chose one I found most relevant to my audience; all thanks to the team for enabling this feature!

Answer

The best chatbot is the one that gives a human interaction feeling when customers converse with it. Botsify provides so many options to humanize the chatbot like small talk response. This is what kept me to use this chatbot platform across my various websites.

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The experience with Botsify became more and more interesting as I worked on my chatbot. I make short stories and connect them with each other using a plugin called ‘Add Story’. This way i get to make multiple stories for multiple scenarios and join them as i need.

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"While talking to customers it’s important that our customer support delivers the right brand voice and tone. Botsify gives the option to use branding tools for our chatbots like customizing chat window color, name of the bot & its email, logo and a greeting message. This not only grabs customer’s attention but makes them feel comfortable to an extent. "

Arjun Menon · Answer

This chatbot platform is so cool! I can send scheduled messages to my customers and ask them how’s the day going or remind them to place an order they left in the middle. This let’s me build a stronger relationship with my customers and stay in touch with them.

Answer

Botsify keeps up with the latest features and updates of facebook! I engage my customers with messenger ads by embedding call to action buttons through media blocks that botsify provides and have received a good reception from my audience on it.

Prabhjot Singh · Answer

Strongly Recommended.

Parthiv Patel · Answer

There's a reason most every site uses Intercom. It's easy to implement and dead simple to use. The biggest issue we have with it is that there is no real ticketing system but, we use other tools to solve for that.

Jason Grills · Answer

For me, ProProfs Chat worked really well. I’ve been using it for quite some time now. So, I would recommend the same to all. It is fast, easy to use and still helps to keep customers delighted with instant support.

Sona Pisova · Answer

Try LiveAgent! It's super easy to set up, it's fully customizable and language adaptable. It also has advanced features like a real-time typing view.

Shrey Gupta · Answer

I’d say try ProProfs Chat. That’s because, it:
- Really is fast & responsive
- Supports 50+ integration options
- Offers 100+ customization options for your chat widget
- Even offers all the basic features along with integration to native apps in the forever free plan
- Provides its users with 24x7 option

Rostislav Gorbachenko · Answer

mssg.me has a widget with messengers, so your customers can reach you in a messenger from the website in two clicks.

Why it is better than live chat?
1. Usability. The client should not be on the website and wait for your answer.
2. Conversion. Communication with a real person in messenger increase conversion.
3. Promote in messengers. Stay in touch with the client and make promotions in messengers.

Mitesh Shethwala · Answer

It has Video Chat, ScreenSharing all the Features of Intercom too for Chat User Profile Management, along with integration to tons of websites like slack, hubspot, zapier etc!

Ferminrp · Answer

Easy to set up and free .... plus really easy to build chatbots for it

Michal Jurkowski · Answer

Fast and modern solution! A lot of amazing features