What live chat tool would you recommend?

Question

I want to install a live chat tool on my website

Ralph Martin · Accepted Answer

Live Chatting made Simple!

Zoho SalesIQ have crossed the barrier, its an omni-channel prospect and customer engagement platform for websites and mobile apps. Let's look into the benefits of SalesIQ:

1. Efficient and customisable Zobot:

Zobot is a custom bot building platform. With which, one can build powerful bots which are deeply programmable, contextual and customizable. These bots can be programmed to perform various activities on your website & mobile apps.

2. Don't stop with chats get your customer on call:

Now with Zoho SalesIQ -  Call(s), you can make customer interactions quick and efficient. You and your website visitors can make and receive calls at the click of a button.

3. Powering Knowledge Base

Knowledge base have now got much simpler, with in-chat help articles right inside your chat window.

4. Customizable live chat window to fit on your website

Zoho SalesIQ can be customized easily and extensively by optimizing the live chat experience of your website visitors. Customize the chat widget to be in sync with your branding. Personalize the welcome message, add your company's logo/agents head-shot and much more.

5. Mobile SDK (Mobilisten) to fit your chat into your mobile application.

Mobilisten helps you to add live chat to your Mobile app effortlessly. Its rich features are designed to help your agents provide a seamless customer experience on the go.

Ivan Burban · Answer

Nice product!

Armin Nikdel · Answer

It merge chat feature with live we analytics. You can even start a chat with your visitors and they will see it facebook style.

Irmak Berktas · Answer

We use Drift for our live chat tool. It is very easy to use, and free. We also connect Drift to Slack so the team can answer our platform visitors in real time.

Dan Edwards · Answer

Really enjoyed Crisp myself, a ton of really helpful features, in particular, the live translate which is great if you have customers overseas! It also comes with built-in help docs to save you having to use another service for that!

Charles CH Mandel · Answer

Native Apps (iOS/Android/Mac/Win), multiple website, email notifications, (optional) aggregation of Facebook Messenger & emails, Wordpress plugin, easy Bots building, simple pricing. Recommended

Szymon Klimczak · Answer

The genuine LiveChat! Proven, secure live chat software, used by 25,000+ businesses worldwide.

Michal Jurkowski · Answer

Fast and modern solution! A lot of amazing features

Rostislav Gorbachenko · Answer

mssg.me has a widget with messengers, so your customers can reach you in a messenger from the website in two clicks.

Why it is better than live chat?
1. Usability. The client should not be on the website and wait for your answer.
2. Conversion. Communication with a real person in messenger increase conversion.
3. Promote in messengers. Stay in touch with the client and make promotions in messengers.

Romero Mckay · Answer

It's not "smart" but it's super simple and effective. I get lots of leads through this app.

Anastasia Tokmakova · Answer

Chaport has Free forever plan for 5 agents and affordable Pro plan. It is easy to use, and the typing insights feature is great!

Satadeep Biswas · Answer

Kommunicate is a cost-effective live chat tool with tons of super cool features for customer support in addition to Live Chat.

1. Multi-Agent Collaboration: Tools for your agents to collaborate together, like group chat and ability to assign tickets to one another. 
2. Mailbox and Ticketing: If an agent misses a chat, the query is filed as a ticket and sent over on email as a fallback to which agents can reply directly.
3. Chatbot Integration: Provides a default FAQ bot and you can also integrate any number of custom 3rd party bots.
4. FAQ Builder: A full-featured Knowledge Base builder to host all your frequently asked questions. 
5. Integrations: Integrates with your favorite apps - CRM, Ticketing System etc.

We use Kommunicate on our website and the customizability options make it feel like it is not a 3rd party solution, rather a part of the whole.

Prabhjot Singh · Answer

Strongly Recommended.

Parthiv Patel · Answer

There's a reason most every site uses Intercom. It's easy to implement and dead simple to use. The biggest issue we have with it is that there is no real ticketing system but, we use other tools to solve for that.

Mitesh Shethwala · Answer

It has Video Chat, ScreenSharing all the Features of Intercom too for Chat User Profile Management, along with integration to tons of websites like slack, hubspot, zapier etc!

Ferminrp · Answer

Easy to set up and free .... plus really easy to build chatbots for it

Mangesh · Answer

Simple, very minimal UI and good UX. I use chatra for all my products and never had any issues.

Anton Mannov · Answer

We use this service (that includes mobile app, web interface) for chatting with our customers for several web-sites. Easy to use, pretty cheap.

Claude Schneider · Answer

Great customer support inbox, but by combining a Knowledge Base, online messaging and live chat, it lets visitors find answers first, or get direct support.