Alternative products to Zoho Desk

Zoho Desk

Context-aware help desk software for better customer service

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4 alternative and related products to Zoho Desk


Unified customer service platform

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

A_Sky- Search & find the best
This one seems pretty well thought as you don't pay more when you have more leads or users engaged in discussions, etc.
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
Founded in 2001, Kayako is a customer service platform company that is bootstrapped. It has 30,000+ customers around the globe, 150+ employees, $5 million in revenue and rivals Zendesk, Freshdesk, etc.
Adriano Caheté- UX Designer & FrontEnd Developer
Since you don't talk about prices or being self hosted, i'd recommend Kayako. It's a helpdesk service who a like a lot, because it's easy to work with it. I don't think they have a demo, but you can start a trial.
5 Alternatives to Kayako

Kayako Messenger

Effortless real-time messaging that teams and customers love

Kayako Messenger is effortless live chat software, helping you provide live support and convert visitors into customers in real-time. Give customers a simple way to get support with a modern messaging experience across websites, apps, email, and social. Kayako Messenger scales with your team, whether you're supporting 100 customers or 100,000.

Kayako isn't a new company - the bootstrapped business has been around for 16 years - but it does have an interesting story. Kayako is a unified customer service platform, meaning that companies use their software to manage customer feedback and support across multiple platforms, including phone, email, Twitter and Facebook.
Live chat statistics: Trends and Insights from 400 businesses and 100 consumers. Benchmark your customer service to the new standard of customer satisfaction.
3 Alternatives to Kayako Messenger

Zendesk 3.0

Software for better customer relationships

Clement Tang- Project Manager @ 91APP, Inc.
Stable, easy to use, always evolving.
Kesava Mandiga- Curious cat. Writer. Explorer.
A popular CRM tool, Zendesk also offers SDKs to bake in-app chat support into any iOS and Android app. More details for you here...
Jack Dweck- Product Manager at Unroll.Me
Zendesk has a new live chat feature that works pretty well.
1 Alternatives to Zendesk 3.0

What is the best help desk system with a great iPad app?

Daniel Alm
Freshdesk - Everything you need to deliver exceptional customer support.
"I'd strongly recommend giving Freshdesk a spin. One of the full-featured multi-channel helpdesks that give you a full-fledged iPad app. Tak… See more
Intercom - Communicate personally with every single customer.
"All-around a great experience for both you and your user. It feels more personal and the UI is stellar."

What are some good alternatives to Zendesk?

Redon Gjika
Front - Collaborate on Customer Support, Hiring, Sales, and more.
"Thousands of companies have switched from traditional helpdesks to Front :)"
Driftt - Customer communication app for product marketers
"We've been using Drift from day one when it was just Live Chat. The ability to chat with visitors to answer support questions or sales ques… See more
Drag Pro - Transform Gmail into organized To Do lists (like Trello)
"Over 30,000 users use Drag's shared inbox instead of Zendesk-style Help Desks. We're a great Zendesk alternative :)"
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