Alternative products to Zendesk for Startups

8 alternative and related products to Zendesk for Startups

Zendesk for Startups
Everything you need for seamless customer conversations.

The Zendesk Suite is everything you need to let customer conversations flow across channels for a better, omnichannel experience for both your startup and your customers.

Qualifying startups receive up to one year of Zendesk for free at zendesk.com/startups.

8 Alternatives to Zendesk for Startups

More than just chat. Intercom's new app platform.

Meet the all-new Intercom Messenger – the only Business Messenger built for more than just chat. Accelerate growth across the customer lifecycle with a new customizable home screen, a growing library of Messenger apps, and a truly extensible platform.

Around the web
Intercom
Join Intercom's Paul Adams (VP of Product) and Brian Donohue (Director of Product Management) as they unveil an exciting product announcement. You don't want to miss this.
VentureBeat
Messaging apps are now used more than any other type of app. This means launching a messaging app on any platform could be seen as either a significant opportunity or an overly competitive nightmare. That isn't stopping Intercom, which today launched its new messenger - an open platform that lets businesses develop applications within the product.
Inside Intercom
We're releasing the biggest ever update to our Messenger. We've completely rethought how a messenger for business should work - it goes way beyond chat, to include a new home screen and Messenger Apps, giving your business the most advanced tools to communicate with customers and leads
16 Alternatives to The Business Messenger by Intercom

Chat with customers & get help with marketing in one app

Shopify Ping is a free iOS app for Shopify merchants that brings together customer conversations, marketing workflows, and more in a single place on your phone.

Around the web
VentureBeat
Shopify today launches Ping, a standalone app that lets merchants manage customer conversations, whether they begin on a website, Facebook Messenger, or via SMS. Ping is now available on iOS and is designed to link with the Shopify app.
TechCrunch
Shopify announced a new app today to help its ecommerce customers communicate directly with their customers in a unified messaging tool. As the company describes it on the Product Hunt page where it made the announcement, " Shopify Ping is a free mobile workspace for Shopify merchants that brings together customer conversations, marketing workflows, and more… See more
Rating and price
12 Alternatives to Shopify Ping

Help desk software for a more human & helpful experience

Recommendations
Joe Martin
Joe Martin- VP @CloudApp I Former Lead @Adobe
Love HelpScout. Great team over there, they also have some nice integrations built with CloudApp to add visuals to customer support.
Duy Nguyen
Duy Nguyen- Notes Plus's QA Specialist
The best and well-organized customer support service tool with powerful reports. I've been using their services since the very first days and happy that they keep improving the app constantly. Oh, check out their blogs, so many helpful articles about CS job!
Claude Schneider
Claude Schneider- CEO & Founder, SmarterQueue
Great customer support inbox, but by combining a Knowledge Base, online messaging and live chat, it lets visitors find answers first, or get direct support.
11 Alternatives to Help Scout 2.0

Write GSuite add-ons and Google web apps locally in VS Code

Setup a local development environment inside Visual Studio Code and write your Apps Script projects in modern JavaScript. Build GSuite add-ons and other web applications that integrate with Gmail, Google Drive, Docs and all the other Google services.

Around the web
Digital Inspiration
With Google Apps Script, you can develop applications using the JavaScript language. Learn how to build GSuite add-ons, web apps and other Google Apps Script projects locally with VS Code and modern JavaScript.
7 Alternatives to Apps Script Starter

Beautiful, simple, and free live chat for your website

GoSquared Live Chat is a beautiful live chat tool to increase conversion on your website. Effortlessly speak with visitors and customers with all the key insights you need to close every sale and make every customer smile.

Recommendations
Leo Bassam
Leo Bassam- Founder, CEO at Plutio.com
I've been using GoSquared since they've launched and it has been absolutely GREAT! What truly attracted me to it is that they are not just building another live-chat... they're building an all-in-one solution for you to communicate, track and visualise your customers. I personally love it, and I would recommend it to anyone!
Around the web
GoSquared Blog
Announcing the beta of GoSquared Live Chat - live chat software for instant, personal and easy customer communication online.
15 Alternatives to GoSquared Live Chat

In-app chat,real-time engagement & self-service for your app

Recommendations
Oded
Oded- CEO of MDacne
Pretty good, but still lacking important features such as support agents profile pictures.
Kesava Mandiga
Kesava Mandiga- Curious cat. Writer. Explorer.
Made by the folks at Freshdesk, Hotline is a real-time in-app customer engagement service for mobile. It offers integrations with major support desk CRMs too.
Around the web
Siftery
An interesting use was that certain kinds of businesses like games and content apps offer FAQ support for almost all users but in-app messaging support only to those users who are spending money in their app
18 Alternatives to Hotline

Everything you need to deliver exceptional customer support.

Recommendations
Tejas Kinger
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
I'd suggest trying Freshdesk. It covers the 7 asks that you have and is priced quite affordably. It comes with a 30 day trial as well. Give it a spin.
Nichole Elizabeth DeMeré
Nichole Elizabeth DeMeré- B2B SaaS Consultant
Cloud-based customer support software & helpdesk ticketing system that assists customers over email, phone and social channels.
Viduthalai Mani Dharmaraj
Viduthalai Mani Dharmaraj- UI Developer - Freshdesk
Simple UI and Powerful features
Around the web
Siftery
When one thinks of customer support, irate customers and hassled service support staff come to your mind. And with the advent of social media, the challenges for companies have multiplied. Girish saw the opportunity to offer a solution, and thus was born Freshdesk.
10 Alternatives to Freshdesk

Live chat that allows users to discuss on any website 🚀

👋🏻Hey is a social network working as an extension you install on your browser. It appears on every web page, allowing you to interact with your peers and get a financial compensation when doing so. Discuss, ask, share. Everywhere 🔥

5 Alternatives to Hey
Discover your next favorite thing

Product Hunt surfaces the best new products, every day. It's a place for product-loving enthusiasts to share and geek out about the latest mobile apps, websites, hardware projects, and tech creations.