Alternative products to Zendesk

Zendesk

Software for better customer service.

11 alternative and related products to Zendesk

Kayako

Unified customer service platform

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

Dhruv Agrawal- Co-founder, Shipsy
It's sleek and neat
Adriano Caheté- UX Designer & FrontEnd Developer
Since you don't talk about prices or being self hosted, i'd recommend Kayako. It's a helpdesk service who a like a lot, because it's easy to work with it. I don't think they have a demo, but you can start a trial.
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
Founded in 2001, Kayako is a customer service platform company that is bootstrapped. It has 30,000+ customers around the globe, 150+ employees, $5 million in revenue and rivals Zendesk, Freshdesk, etc.
4 Alternatives to Kayako

Kayako Messenger

Effortless real-time messaging that teams and customers love

Kayako Messenger is effortless live chat software, helping you provide live support and convert visitors into customers in real-time. Give customers a simple way to get support with a modern messaging experience across websites, apps, email, and social. Kayako Messenger scales with your team, whether you're supporting 100 customers or 100,000.

TechCrunch
Kayako isn't a new company - the bootstrapped business has been around for 16 years - but it does have an interesting story. Kayako is a unified customer service platform, meaning that companies use their software to manage customer feedback and support across multiple platforms, including phone, email, Twitter and Facebook.
Kayako
Live chat statistics: Trends and Insights from 400 businesses and 100 consumers. Benchmark your customer service to the new standard of customer satisfaction.
3 Alternatives to Kayako Messenger

BotCenter

Automatically and intelligently assist your clients online

An online builder of chatbots that allows companies to automatically assist clients on private messages in Facebook and Twitter, email, website chats and mobile applications. With BotCenter, companies can use chatbots for different tasks, from responding to frequent questions, to taking orders, performing quotes, and selling products and services.

Medium
It is a concept that has existed for almost 50 years, but with the new tools and possibilities that the current era offers, the concept is gaining popularity due to the diverse number of uses it offers to the market. Following Bots They are created solely to follow other large accounts.
6 Alternatives to BotCenter

MeisterTask for Freshdesk

Meister your customer support tasks

MeisterTask now integrates with Freshdesk so your customer support agents can communicate more efficiently with your back office team! The integration lets you create new tasks in MeisterTask based on your Freshdesk tickets, or link tickets to existing tasks. Follow task progress, and keep up to date with discussions right inside Freshdesk!

Focus
MeisterTask now integrates with Freshdesk so your customer support agents can communicate more efficiently with your back office team! The integration lets you create new tasks in MeisterTask based on your Freshdesk tickets, or link tickets to existing tasks. Follow task progress, and keep up to date with discussions right inside Freshdesk!
6 Alternatives to MeisterTask for Freshdesk

What are some good alternatives to Zendesk?

Redon GjikaProduct Bonsai, Former BCG
Front - Collaborate on Customer Support, Hiring, Sales, and more.
"Thousands of companies have switched from traditional helpdesks to Front :)"
Driftt - Customer communication app for product marketers
"We've been using Drift from day one when it was just Live Chat. The ability to chat with visitors to answer support questions or sales ques… See more
Gorgias - Write emails faster using keyboard shortcuts and templates
"We made the switch from Zendesk to a tool called Gorgias a few months ago. So far, it has been great. The main benefit for us is that it b… See more

What is a good SaaS product for creating/managing documentation for your app or product?

Sebastien BarrauCo-founder, htmlsig and passpass
Zendesk - Software for better customer service.
"Look in the customer service category of products. Zendesk, for example, has a complete Knowledge Base system as part of their Customer Sup… See more

What is the best tool to manage a help and FAQ section of a website?

Omer MoladCo-founder and CEO @ Vervoe
Freshdesk - Everything you need to deliver exceptional customer support.
"This is best tool for customer support. Where you can manage help and FAQ easily."
Zendesk - Software for better customer service.
"Zendesk has a built in FAQ - plus it makes it easy for customer support to access and reference it."

What is the best tool for personal knowledge base?

Pavel Fedorov
Intercom Educate - What a knowledge base should be–personal and intelligent
"A bit pricy, but very well structured and easy to use."
Zendesk - Software for better customer service.
"Also easy to use, looks nice and gives you a good structure, base subscription €5/month should be sufficient."
Nuclino - The easy knowledge base for teams
"I'm using Nuclino for this. Easy, nice, FREE. :)"
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