Alternative products to Zendesk

16 alternative and related products to Zendesk

Zendesk

Software for better customer service.

16 Alternatives to Zendesk

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

Recommendations
A_Sky
A_Sky- Search & find the best
This one seems pretty well thought as you don't pay more when you have more leads or users engaged in discussions, etc.
Tejas Kinger
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
Founded in 2001, Kayako is a customer service platform company that is bootstrapped. It has 30,000+ customers around the globe, 150+ employees, $5 million in revenue and rivals Zendesk, Freshdesk, etc.
Adriano Caheté
Adriano Caheté- UX Designer & FrontEnd Developer
Since you don't talk about prices or being self hosted, i'd recommend Kayako. It's a helpdesk service who a like a lot, because it's easy to work with it. I don't think they have a demo, but you can start a trial.
5 Alternatives to Kayako

Effortless real-time messaging that teams and customers love

Kayako Messenger is effortless live chat software, helping you provide live support and convert visitors into customers in real-time. Give customers a simple way to get support with a modern messaging experience across websites, apps, email, and social. Kayako Messenger scales with your team, whether you're supporting 100 customers or 100,000.

Around the web
TechCrunch
Kayako isn't a new company - the bootstrapped business has been around for 16 years - but it does have an interesting story. Kayako is a unified customer service platform, meaning that companies use their software to manage customer feedback and support across multiple platforms, including phone, email, Twitter and Facebook.
Kayako
Live chat statistics: Trends and Insights from 400 businesses and 100 consumers. Benchmark your customer service to the new standard of customer satisfaction.
3 Alternatives to Kayako Messenger

Analytics to measure & improve the customer experience

Building the best customer experience works better when it's driven by data. With Zendesk Explore, you get instant access to the analytics that matter—and the deeper understanding of your customers and business that comes with it.

Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience.

Around the web
Zendesk
We're excited to announce the launch of Zendesk Explore, analytics for businesses to measure and improve the entire customer experience. With Zendesk Explore, you get instant access to the customer analytics that matter-and the deeper understanding of your customers and business that comes with it.
AP NEWS
SAN FRANCISCO--(BUSINESS WIRE)--Nov 13, 2018--Zendesk, Inc. (NYSE: ZEN) today launched Sunshine, an open and flexible customer relationship management (CRM) platform built completely in the public cloud on Amazon Web Services, Inc. (AWS) . Zendesk Sunshine enables businesses to connect and understand all their customer data, wherever it lives, and gives thei… See more
TechCrunch
Zendesk has always been strongly focused on customer service in the cloud. They began to look at this more broadly in September when they purchased Base to move into sales automation and CRM. Today, the company announced Zendesk Sunshine, a new platform for creating customer-focused applications on...
CNBC
Eric Piermont | AFP | Getty Images Cloud customer-support software company Zendesk on Tuesday announced a new tool for salespeople and a compatible system for developing custom applications. The moves could help Zendesk compete for important deals against archrival Salesforce, as well as Microsoft. Salesforce tried and failed to buy Zendesk around 2011, CNBC… See more
5 Alternatives to Zendesk Explore
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