Alternative products to Zendesk

Zendesk

Software for better customer service.

14 alternative and related products to Zendesk

Kayako

Unified customer service platform

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

A_Sky- Search & find the best
This one seems pretty well thought as you don't pay more when you have more leads or users engaged in discussions, etc.
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
Founded in 2001, Kayako is a customer service platform company that is bootstrapped. It has 30,000+ customers around the globe, 150+ employees, $5 million in revenue and rivals Zendesk, Freshdesk, etc.
Adriano Caheté- UX Designer & FrontEnd Developer
Since you don't talk about prices or being self hosted, i'd recommend Kayako. It's a helpdesk service who a like a lot, because it's easy to work with it. I don't think they have a demo, but you can start a trial.
5 Alternatives to Kayako

BubbleIQ

Integrate Zendesk with Slack to supercharge customer support

BubbleIQ helps customer support teams using Zendesk better engage coworkers and customers inside of Slack. It’s a two way integration that allows Zendesk tickets to be created from Slack, and responses from Slack threads to post back to Zendesk.

5 Alternatives to BubbleIQ

Kayako Messenger

Effortless real-time messaging that teams and customers love

Kayako Messenger is effortless live chat software, helping you provide live support and convert visitors into customers in real-time. Give customers a simple way to get support with a modern messaging experience across websites, apps, email, and social. Kayako Messenger scales with your team, whether you're supporting 100 customers or 100,000.

TechCrunch
Kayako isn't a new company - the bootstrapped business has been around for 16 years - but it does have an interesting story. Kayako is a unified customer service platform, meaning that companies use their software to manage customer feedback and support across multiple platforms, including phone, email, Twitter and Facebook.
Kayako
Live chat statistics: Trends and Insights from 400 businesses and 100 consumers. Benchmark your customer service to the new standard of customer satisfaction.
3 Alternatives to Kayako Messenger

BotCenter

Automatically and intelligently assist your clients online

An online builder of chatbots that allows companies to automatically assist clients on private messages across online communication channels. With BotCenter, companies can use chatbots for different tasks, from responding to frequent questions, to taking orders, performing quotes, and selling products and services.

Interested? Find out more here!

Medium
Chatbots make customer service quicker and easier. They allow businesses to rapidly interact with their customers in a personalised way, any time of the day or the year. A unique and essential tool to manage customer involvement and successfully improve a brand's image.
Medium
It is a concept that has existed for almost 50 years, but with the new tools and possibilities that the current era offers, the concept is gaining popularity due to the diverse number of uses it offers to the market. Following Bots They are created solely to follow other large accounts.
6 Alternatives to BotCenter

MeisterTask for Freshdesk

Meister your customer support tasks

MeisterTask now integrates with Freshdesk so your customer support agents can communicate more efficiently with your back office team! The integration lets you create new tasks in MeisterTask based on your Freshdesk tickets, or link tickets to existing tasks. Follow task progress, and keep up to date with discussions right inside Freshdesk!

Focus
MeisterTask now integrates with Freshdesk so your customer support agents can communicate more efficiently with your back office team! The integration lets you create new tasks in MeisterTask based on your Freshdesk tickets, or link tickets to existing tasks. Follow task progress, and keep up to date with discussions right inside Freshdesk!
7 Alternatives to MeisterTask for Freshdesk

SugarCRM

CRM that automates your sales and customer service

Prashant Singh- I am a software developer java
SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution on the market.
2 Alternatives to SugarCRM

CIF Analytics Cloud (for Zendesk)

AI for support tickets that shows you what's relevant & why

Finally an app that automatically reads & understands what's relevant in your support tickets *and* shows you why! Get insights into problems that keep CX managers up at night like churn (why customers leave), who are high-risk accounts, and more! Automatic analysis (no tags/setup)! Reports anyone can read (no data science). Results in seconds.

Medium
What happens when you give customer experience data to an Artificial Intelligence (AI) system that can read, learn, and understand what's relevant & why? Customer insight magic. Every day, organizations generate a gold mine of operational and strategic insights in their service desk. These insights are often unused because of limited tools, high cost and tim… See more
Medium
Over thirty years ago, I started my research in Artificial Intelligence with a research paper on Fact Based Expert System that I published in IEEE Symposium in 1985. My goal then was to use symbolic logic to build a system that can learn and understand natural language.
6 Alternatives to CIF Analytics Cloud (for Zendesk)

What's the best Help Desk software in 2018?

Gian Pepecofounder @jumper_media
Freshdesk - Everything you need to deliver exceptional customer support.
"One of the best out there, no doubt."
Zendesk - Software for better customer service.
"Zendesk is really great but very expensive. For small startups or small, it teams it may be overpriced. But otherwise has one of the best a… See more
Help Scout 2.0 - Help desk software for a more human & helpful experience
"Simple and very focused from help desk point of view."

What's the best tool to give users a way to report issues & make feature requests?

Shaan Puriceo, Monkey Inferno
Trello - Organize anything, together
"I agree with the guys about the recommendation. This tool is really user-friendly and copes well with any task."
Canny - The easiest way to collect & manage feedback
"Only Canny have a "swag" for doing this!"
UserVoice - The best way to collect, rank, and act on customer feedback
"UserVoice is a long-time player in this space for collecting bugs, questions, and feature requests from your users. One of the best featur… See more

What is the best customer service management tool?

Jang Kim
Intercom - Communicate personally with every single customer.
"Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com… See more
Freshdesk - Everything you need to deliver exceptional customer support.
"Cloud-based customer support software & helpdesk ticketing system that assists customers over email, phone and social channels."
Drag Pro - Transform Gmail into organized To Do lists (like Trello)
"Drag's a newer way of supporting customers. It uses Gmail as a shared inbox with your team :)"

Which is the Best Support email service?

Hitarth Shetha 14 year old Geek Spreading Creativity.
Freshdesk - Everything you need to deliver exceptional customer support.
"I'd recommend giving Freshdesk a shot. It is quick to setup, extremely easy to use, comes with a free plan and is backed by a very very res… See more
Help Scout 2.0 - Help desk software for a more human & helpful experience
"We use helpscout at PH to manage all our email. Works really well for us (and we get a crazy amount)."
Discover your next favorite thing

Product Hunt surfaces the best new products, every day. It's a place for product-loving enthusiasts to share and geek out about the latest mobile apps, websites, hardware projects, and tech creations.