Alternative products to Zendesk

18 alternative and related products to Zendesk

Software for better customer service.
18 Alternatives to Zendesk

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

Adriano Caheté
Adriano Caheté- UX Designer & FrontEnd Developer
Since you don't talk about prices or being self hosted, i'd recommend Kayako. It's a helpdesk service who a like a lot, because it's easy to work with it. I don't think they have a demo, but you can start a trial.
A_Sky- Search & find the best
This one seems pretty well thought as you don't pay more when you have more leads or users engaged in discussions, etc.
Tejas Kinger
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
Founded in 2001, Kayako is a customer service platform company that is bootstrapped. It has 30,000+ customers around the globe, 150+ employees, $5 million in revenue and rivals Zendesk, Freshdesk, etc.
5 Alternatives to Kayako

Gmelius transforms Gmail into your company’s workspace

Gmelius lets you manage your customer and project pipelines directly from your inbox, while empowering your team with tools for collaboration and automation like shared inboxes and shared labels, shareable sequences, templates, project boards, and more.

Gmelius is the perfect way for us to manage our customers inside Gmail. Don't need any other help desk softwares.
Martin Chapsal
Martin Chapsal
With Gmelius' shareable templates, sequences, task boards and shared Gmail labels our team became way more efficient.
Mamdouh Abdelmeguid
Mamdouh Abdelmeguid
Great collaboration tool added inside Gmail. Allows you to participate in the internal discussions, collaborate on projects using Trello-like boards, create, store and share email templates and smart follow-ups, and more.
Around the web
Gmelius is a lightweight customer relationship management system which offers the real-time integration features for the email inbox. It is a free-mium application that is available for the Safari, Opera, Google Chrome, designed for business purpose, especially for handling the professional's emails.
There are tons of Chrome extensions that add features to Gmail and enhance its interface. This article collects the ones we've found to be the most useful. This spring Google launched a redesign of the Gmail web interface that added several new features - potentially making some extensions obsolete or inoperable.
These Chrome add-ons turn Google's webmail client into an ultra-powerful service. PCMag reviews products independently, but we may earn affiliate commissions from buying links on this page. Terms of use. Ready to feel old? Gmail made its debut 16 years ago, while Google Chrome recently turned 10.
9 Alternatives to Gmelius

Effortless real-time messaging that teams and customers love

Kayako Messenger is effortless live chat software, helping you provide live support and convert visitors into customers in real-time. Give customers a simple way to get support with a modern messaging experience across websites, apps, email, and social. Kayako Messenger scales with your team, whether you're supporting 100 customers or 100,000.

Around the web
Kayako isn't a new company - the bootstrapped business has been around for 16 years - but it does have an interesting story. Kayako is a unified customer service platform, meaning that companies use their software to manage customer feedback and support across multiple platforms, including phone, email, Twitter and Facebook.
Live chat statistics: Trends and Insights from 400 businesses and 100 consumers. Benchmark your customer service to the new standard of customer satisfaction.
3 Alternatives to Kayako Messenger

Analytics to measure & improve the customer experience

Building the best customer experience works better when it's driven by data. With Zendesk Explore, you get instant access to the analytics that matter—and the deeper understanding of your customers and business that comes with it.

Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience.

Around the web
We're excited to announce the launch of Zendesk Explore, analytics for businesses to measure and improve the entire customer experience. With Zendesk Explore, you get instant access to the customer analytics that matter-and the deeper understanding of your customers and business that comes with it.
SAN FRANCISCO--(BUSINESS WIRE)--Nov 13, 2018--Zendesk, Inc. (NYSE: ZEN) today launched Sunshine, an open and flexible customer relationship management (CRM) platform built completely in the public cloud on Amazon Web Services, Inc. (AWS) . Zendesk Sunshine enables businesses to connect and understand all their customer data, wherever it lives, and gives thei… See more
Zendesk has always been strongly focused on customer service in the cloud. They began to look at this more broadly in September when they purchased Base to move into sales automation and CRM. Today, the company announced Zendesk Sunshine, a new platform for creating customer-focused applications on...
Eric Piermont | AFP | Getty Images Cloud customer-support software company Zendesk on Tuesday announced a new tool for salespeople and a compatible system for developing custom applications. The moves could help Zendesk compete for important deals against archrival Salesforce, as well as Microsoft. Salesforce tried and failed to buy Zendesk around 2011, CNBC… See more
5 Alternatives to Zendesk Explore

Enhance productivity, processes, & sales visibility pipeline

Zendesk Sell is sales force automation software to enhance productivity, processes, & pipeline visibility for sales teams. That means less time updating tasks, more time building relationships & selling. Sell has the data required to drive your sales team to consistently hit your targets with drag-and-drop dashboards and 30+ out-of-the-box reports.

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Zendesk Sell Blog
Today, we're excited to relaunch Base as Zendesk Sell, the newest member of the Zendesk product family. You can read more about the announcement here, but wanted to share a "just the facts" summary of what's changing... and what's not.
5 Alternatives to Zendesk Sell

Automatically and intelligently assist your clients online

An online builder of chatbots that allows companies to automatically assist clients on private messages across online communication channels. With BotCenter, companies can use chatbots for different tasks, from responding to frequent questions, to taking orders, performing quotes, and selling products and services.

Interested? Find out more here!

Around the web
Chatbots make customer service quicker and easier. They allow businesses to rapidly interact with their customers in a personalised way, any time of the day or the year. A unique and essential tool to manage customer involvement and successfully improve a brand's image.
It is a concept that has existed for almost 50 years, but with the new tools and possibilities that the current era offers, the concept is gaining popularity due to the diverse number of uses it offers to the market. Following Bots They are created solely to follow other large accounts.
6 Alternatives to BotCenter

Support all of your customers from one platform 💕

Our software unifies customer engagement across email, chat, messaging and phone in one platform for a better customer and agent experience.

Around the web
Dixa, the 'customer friendship' platform, raises $14M See more
7 Alternatives to Dixa

Open source Zendesk alternative

Chris Tomlinson
Chris Tomlinson- People and security focused developer
Open source, self-hosted and APIs to facilitate secure isolation from the web app that it supports were the most important factors for me. It seems most people are happy to inject code from all these cloud-based providers into their website/app, and in other projects where security and privacy aren't critical I may well come to the same conclusion. My we… See more
2 Alternatives to Zammad

Meister your customer support tasks

MeisterTask now integrates with Freshdesk so your customer support agents can communicate more efficiently with your back office team! The integration lets you create new tasks in MeisterTask based on your Freshdesk tickets, or link tickets to existing tasks. Follow task progress, and keep up to date with discussions right inside Freshdesk!

Around the web
MeisterTask now integrates with Freshdesk so your customer support agents can communicate more efficiently with your back office team! The integration lets you create new tasks in MeisterTask based on your Freshdesk tickets, or link tickets to existing tasks. Follow task progress, and keep up to date with discussions right inside Freshdesk!
7 Alternatives to MeisterTask for Freshdesk

CRM that automates your sales and customer service

Prashant Singh
Prashant Singh- I am a software developer java
SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution on the market.
2 Alternatives to SugarCRM

AI for support tickets that shows you what's relevant & why

Finally an app that automatically reads & understands what's relevant in your support tickets *and* shows you why! Get insights into problems that keep CX managers up at night like churn (why customers leave), who are high-risk accounts, and more! Automatic analysis (no tags/setup)! Reports anyone can read (no data science). Results in seconds.

Around the web
What happens when you give customer experience data to an Artificial Intelligence (AI) system that can read, learn, and understand what's relevant & why? Customer insight magic. Every day, organizations generate a gold mine of operational and strategic insights in their service desk. These insights are often unused because of limited tools, high cost and tim… See more
Over thirty years ago, I started my research in Artificial Intelligence with a research paper on Fact Based Expert System that I published in IEEE Symposium in 1985. My goal then was to use symbolic logic to build a system that can learn and understand natural language.
6 Alternatives to CIF Analytics Cloud (for Zendesk)
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