Alternative products to The Freshdesk Mint Experience

The Freshdesk Mint Experience

The biggest product and visual update to Freshdesk

Freshdesk Mint is the biggest product and visual update to Freshworks Inc.'s popular customer support software, Freshdesk, to date. Freshdesk Mint is engineered to ensure a faster, more intuitive customer support experience for businesses and their customers by simplifying customer interactions for agents and enabling faster issue resolution.

5 alternative and related products to The Freshdesk Mint Experience

Help Scout 2.0

Help desk software for a more human & helpful experience

Afshana Diya- Digital Marketing Strategist
Using HelpScout for a long time, its super easy and intuitive to use. You can easily create multiple mailboxes for each email address, which makes it easier to work across platforms and manage several clients from a single account with your teammates.
Rich Peterson- Founder @ SystemAndProcess.com
Handy that you can quickly store docs and processes with Help Scout knowledgebase ( https://yourlink.to/helpscout ). You can make it public but you'll use the private knowledgebase feature. You'll also be able to send snippets to other users through a search bar above your compose menu.
Duy Nguyen- Notes Plus's QA Specialist
The best and well-organized customer support service tool with powerful reports. I've been using their services since the very first days and happy that they keep improving the app constantly. Oh, check out their blogs, so many helpful articles about CS job!
9 Alternatives to Help Scout 2.0

Freshcaller

Call center software for startups and small teams

Setting up your business call center using Freshcaller takes less than 2 minutes. Freshcaller requires zero investment in phone related hardware. All you need is a web browser and a working internet connection to launch your call center.

Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
A new product on the block. I'd say give it a spin.
Arun Sathiya- Happiness Engineer, Automattic
You should look at Freshcaller, Simon. I believe it would fit your needs. Disclosure: I work with the team on launch and marketing.
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
Freshcaller might just be what you're on the lookout for!
NextBigWhat.
Freshdesk has launched FreshCaller, cloud based call center (a competition to Ozonetel and Knowlarity*). Still in invite only mode, Freshcaller helps you purchase local, international and toll-free numbers in more than 40 countries around the world.
Freshcaller
Before your imaginations run wild, let me mention that Citibank secured a commendable 3 minutes as their S.H.I.T score while Amazon scored 1 minute. S.H.I.T scores reveal how much businesses care about their callers. In fact, we think It is the most important parameter to consider while designing your IVR system.
Freshcaller
When it comes to business conversations, phones are as personal as it gets. Businesses use phones to connect with prospects & virtual colleagues, to entertain enquiries from prospective customers, and resolve issues from the existing ones.
10 Alternatives to Freshcaller

Hotline

In-app chat,real-time engagement & self-service for your app

Oded- CEO of MDacne
Pretty good, but still lacking important features such as support agents profile pictures.
Kesava Mandiga- Curious cat. Writer. Explorer.
Made by the folks at Freshdesk, Hotline is a real-time in-app customer engagement service for mobile. It offers integrations with major support desk CRMs too.
Siftery
An interesting use was that certain kinds of businesses like games and content apps offer FAQ support for almost all users but in-app messaging support only to those users who are spending money in their app
16 Alternatives to Hotline

Customer Service Academy by Freshdesk

Become a customer service expert with video lessons 🎓

Freshdesk Academy is a single, organized place to learn the basics of customer service. Using short, quickly consumable videos on topics such as writing good emails, say no to customers, and more, become a better customer service expert. 👩‍🎓

Freshdesk Academy also has interactive product courses that train learners on the Freshdesk product. 💻

YouTube
Get back to the basics of customer service with the Freshdesk Academy. You can learn important support skills like writing emails, expressing empathy, dealin...
Freshdesk Blogs
It's enough if you follow basic email etiquette to write a good email. But what if " good" isn't enough. What if you want to write an email that is exceptional and impactful? An exceptional support email helps you reach out and build a bond with a customer.
Freshdesk Blogs
When you are sending emails day in and day out, it's only natural for some emails to miss the mark. Maybe you sent the wrong link to someone or addressed someone by the wrong name. These are issues that can be easily fixed with a simple check-list.
Freshdesk Blogs
To be a better support agent, it's important to get some of the basics right. That's why, Freshdesk Academy now provides customer service training with short, quickly consumable courses like writing good emails, say no to customers, and more.
Freshdesk Blogs
Every time someone new joins our support team, they have to go through weeks of training and mentoring to become a productive member of the team. We tell them the story of how our company was founded and we train them on our cultural values.
10 Alternatives to Customer Service Academy by Freshdesk

Which CRM gives the best customer support analytics? I heard Agile CRM is great!

Saketh RasakatlaSr. Digital Marketer
Freshsales CRM - A full-fledged CRM for high-velocity sales teams.
"I might be a little biased here, but I'd suggest taking a look at Freshsales CRM. Freshsales CRM by Freshworks is an easy to use, all-in-on… See more
The Freshdesk Mint Experience - The biggest product and visual update to Freshdesk
"Freshdesk gives you everything you need to support your customers using emails, phone, social media, and live chat. It has a powerful repor… See more

What customer-support platform for a SaaS-product?

Mees BoeijenCo-Founder and engineer at Skotty
The Freshdesk Mint Experience - The biggest product and visual update to Freshdesk
"I think Freshdesk, especially with the refreshed mint UI makes a great case for itself. The product is quite a bit cheaper than Zendesk, ha… See more

Which is best SaaS product for E-Commerce Companies?

Gajendra DadheechEngineer with appetite for good product
Shopify - Make commerce better for everyone.
"Shopify should help you in getting your e-commerce portal up and running quite easily."
Heap - Capture everything and measure instantly.
"Heap should help you with event visualization, allowing you to segment users and identify issues such as cart abandonment."
Session Replay by Zarget - See how visitors view and use your site.
"Session replay would allow to actually see and playback how visitors interact with your site."

What is the best phone support tool for a startup?

Ben DebayleTech enthusiast, non-profit leader
The Freshdesk Mint Experience - The biggest product and visual update to Freshdesk
"Freshdesk is an easy-to-use multi-channel support tool that comes with a great phone channel feature. It should work in the way that you've… See more
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