Alternative products to Session Replay Integration by Freshworks

12 alternative and related products to Session Replay Integration by Freshworks

Session Replay Integration by Freshworks
Get all the context you need to resolve tickets faster.

Get all the context you need to resolve tickets faster.

Turn your average first-response time into your average resolution time with Freshmarketer and Freshdesk integration.

12 Alternatives to Session Replay Integration by Freshworks

See your product and website issues through your users’ eyes

SessionStack helps you stream live or record/replay user sessions as a video that’s combined with a timeline of everything that happened in their browser (JavaScript exceptions, failed network requests, debug messages). This shows you how to replicate a problem, be it a UX issue or an error. It can be used in the cloud or deployed locally.

16 Alternatives to SessionStack

Get a free, 5-minute video of someone using your site

Recommendations
Abhilash Jain
Abhilash Jain- Customer Success / Growth
I've used this multiple times. It's the best way to get honest unbiased feedback, as the user has no context on what they are going to see. This can be good and bad, but I generally run a few tests on Peek combined with usability and heat maps on Hotjar to get the complete picture. Would love to see what other people use.
Timothy Graham
Timothy Graham- Director Digital Strategy & Innovation
Great for quick reactions to something and Free!
11 Alternatives to Peek by UserTesting

Product feedback made for Intercom

Hi there 👋

Userfeed helps you connect feedback to customer data and conversations, close the loop on product updates, prioritize what to build, and share your roadmap. Built on the customer engagement platform you know & love: Intercom. With our Messenger app, you'll never have to ask your users to leave and log into another forum/app again 🙂

Recommendations
Michael Sengbusch
Michael Sengbusch- CEO, @Eletype
Because it works seamlessly with Intercom.
Michael Sengbusch
Michael Sengbusch- CEO, @Eletype
Because it works seamlessly with Intercom.
Kyle Conarro
Kyle Conarro- Co-Founder @ Ad Reform / Userfeed
Built on Intercom, Userfeed is a lightweight tool to log feedback within conversations (and gather directly from users in Intercom's messenger). You can push features to GitHub when it's time to build, and then easily message all interested users directly via Intercom when a feature is shipped. Sign up for a free at https://www.userfeed.io and pay nothing u… See more
Around the web
Medium
We've been pretty vocal about our love for Intercom as we've grown our profitable, bootstrapped SaaS business over the last year (Ad Reform). We run our entire business through the platform. It helps us compete at a higher level while providing a better customer experience.
7 Alternatives to Userfeed

Quick and easy remote usability testing for sites and apps

Userfeel is the remote usability testing platform that makes usability testing quick and easy. It provides users from all over the world speaking 40 languages who will visit your website or install your mobile app and test it according to the scenario you will set. You will get back a video showing them using it along with their comments.

Around the web
Userfeel.com
SUS was invented by John Brooke in 1986 and is a quick and dirty, but also a trusted way to measure the perceived usability of your website or app. It is a method of scoring the usability of any system.
Userfeel.com
Skip to main content According to Usability.gov, "Usability testing refers to evaluating a product or service by testing it with representative users. Typically, during a test, participants will try to complete typical tasks while observers watch, listen and take notes.
16 Alternatives to Userfeel

Recommendations
Devin Rajaram
Devin Rajaram- Partner (UI, UX & CRO), Wayfx.com
Offers a wide product set to pick from :)
Ryan Hoover
Ryan Hoover- Founder, Product Hunt
UserTesting might be sufficient. You can target specific user groups, demographics, etc.; however, it is all done remotely via video screensharing which may not work depending on your intention.
21 Alternatives to UserTesting

Watch people talk about your product on-demand

UserLook gets you on-demand user feedback videos (screencasts w/ voiceover) help to improve your website or mobile app.

Recommendations
Junu Yang
Junu Yang- Co-founder. Designer. Previously @IDEO
Videos of people actually talking and using your product. Free tool w/ your own users. 1/5 the cost of other services. Super simple to start a test and get back results.
Junu Yang
Junu Yang- Co-founder. Designer. Previously @IDEO
It's a fraction of the cost(~$9 per video) compared to other services and it also offers a free testing tool if you have access to your own users/participants
Junu Yang
Junu Yang- Co-founder. Designer. Previously @IDEO
Cheap and quick to start for remote unmoderated user feedback videos. Also free if you have your own users 👌
15 Alternatives to UserLook

Easily collect product feedback from your users.

Developers! Collect feedback from your clients & customers without the need for them to create yet another account. Easily send that data into other tools like Slack, Trello, Asana, Jira and Visual Studio Team Services.

Around the web
First100influencers
I'm happy to announce the relaunch and redesign of our Bug and Feature collection tool called BugFeedr. BugFeedr is simple feedback collection tool to supplement your existing internal tools by making it easier for your clients, users and customers to provide feedback to you in a structured format.
Medium
Developers, does this sound familiar to you... You have spent weeks building out a new website for your client and the day has come to finally send your client the development link to site! As usual, you ask them to review it and send you their feedback and any bugs they find (which seems to always be a lot!).
16 Alternatives to BugFeedr
Discover your next favorite thing

Product Hunt surfaces the best new products, every day. It's a place for product-loving enthusiasts to share and geek out about the latest mobile apps, websites, hardware projects, and tech creations.