Alternative products to OmniChat by Freshchat

17 alternative and related products to OmniChat by Freshchat

OmniChat by Freshchat

Engage, sell, and support from anywhere

Introducing a lead machine and customer advocate that’s omnipresent. With Freshchat’s Chrome extension, you can close deals and support customers from anywhere on the web.

Freshchat is a product by Freshworks that is used by 150,000+ businesses around the world including Unicef, QuizUp, Cisco, TeamViewer, and more.

17 Alternatives to OmniChat by Freshchat

Communicate personally with every single customer.

Recommendations
R A I Z A
R A I Z A- 🍝 Product Manager | Spaghetti Aficionado
I feel like I lurk on every customer service question just to say Intercom first whenever I can! 🔥 Clean interface, easy to use.
Jeroen Corthout ☕
Jeroen Corthout ☕- Co-Founder Salesflare
Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-...
Brendhain Reid
Brendhain Reid- SaaS Operations | Customer Success
Intercom really is THE best. There are cheaper options out there, but none have as much functionality as Intercom. Live Chat and Email Support, in-app messages, announcements, onboarding and retention messages etc.
40 Alternatives to Intercom

A beautiful, simple live chat for websites.✨

Chaport is a beautiful, simple live chat, with premium quality and affordable price. Chaport is designed as a modern messenger. It has a single app for operators and admins with clean UI, same for all platforms.

Recommendations
Pavlina Kellerova
Pavlina Kellerova
Just discovered it and already love it! Super easy to use.
Alex Shvalev
Alex Shvalev- CEO & Co-founder, Chaport Live Chat
Chaport is a beautiful, simple live chat, with premium quality and affordable price. It has the Forever Free Plan for 5 operators and beautiful apps for Mac, Windows, Web, iOS & Android. You can integrate Chaport with 750+ apps using Zapier or its API.
Alex Shvalev
Alex Shvalev- CEO & Co-founder, Chaport Live Chat
Premium quality. Cheaper than most competitors. Free forever plan for 5 agents with unlimited chat history. Beautiful apps for Mac & Windows. Integration with Zendesk using Zapier.
21 Alternatives to Chaport

Helping teams provide personal support at scale.

A new and better way to support your customers. Groove 2.0 helps you turn your customer interactions into meaningful conversations and stronger relationships. Comprised of a simple yet powerful multi-channel shared Inbox, Knowledge Base, and Reports, Groove 2.0 is a perfect alternative to overly complicated and overpriced help desk solutions.

Recommendations
Agata Krzysztofik
Agata Krzysztofik- Head of Growth @Groove
Groove has recently rebuilt the Knowledge Base product from the ground up to be the absolute best option for help docs on the market. With the new Knowledge Base supporting WYSIWYG-based rich text editing, you can easily build UX-friendly and beautiful KBs that match your company’s branding and colors. The new KB is also optimized for mobile, SEO, and open g… See more
Agata Krzysztofik
Agata Krzysztofik- Head of Growth @Groove
Groove's Knowledge Base supports WYSIWYG-based rich text editing. You can easily build UX-friendly and beautiful KBs that match your company’s branding and colors. It's also optimized for mobile, SEO, and open graph. It offers 1-click SSL and allows to easily use your own domain.
Around the web
Jeffbullas's Blog
You have a website, a few social media profiles, and even traffic coming in from search results. This is all nice and dandy, but when you factor in that there are now more than a billion active websites and blogs on the internet today, you are going to need more tools and resources in order to beat your competitors.
Search Engine Journal
Ecommerce sales in 2018 have, so far, exceeded $500 billion in the U.S. alone. With the increasing use of smartphones and online payment methods, there's no doubt that ecommerce merchants are experiencing growth. Ecommerce merchants in a small study conducted by eCommerceFuel experienced an annual revenue growth of 36.8 percent in 2018.
Social Media Week
It was a wild year for social media. In 2018, an embattled Facebook weathered a series of major data breaches and received unprecedented government scrutiny; Snapchat released an unpopular update that-paired with a tweet from a Kardashian -drove away millions of users; Jake Paul offended pretty much the whole Internet when he recorded a suicide victim and pu… See more
5 Alternatives to Groove 2.0

Customer communication app for product marketers

Recommendations
Irmak Berktas
Irmak Berktas- Co-founder/CEO of Pony Express HQ
We use Drift for our live chat tool. It is very easy to use, and free. We also connect Drift to Slack so the team can answer our platform visitors in real time.
Keerthi Jayadevan
Keerthi Jayadevan- Building AsyncMatic
We use Drift at https://asyncmatic.com - Really useful.
John Blackwell
John Blackwell- Founder at EveryBalance
Was recommended this in a tweet and the founder gave us a free premium account! So far the experience is great even though we haven't set it up for its full potential.
21 Alternatives to Driftt

Personalize your website for each visitor

Mutiny helps SaaS companies personalize their website for each visitor to close more sales. For example, Mutiny can dynamically change a website’s customer testimonials to match the visitor’s industry.

Around the web
TechCrunch
Mutiny, which is part of the current batch of startups at accelerator Y Combinator, helps business-to-business, software-as-a-service companies present a message that's customized to each visitor on their website. Co-founder and CEO Jaleh Rezaei said this concept is alive and well in the anal...
10 Alternatives to Mutiny

Live chat, lead capture, and feedback in one widget.

Assistant by GoSquared is the intelligent widget for your website that helps you convert visitors into leads and customers.

Around the web
GoSquared Blog
Today, we're incredibly excited to announce GoSquared Assistant - the scalable way to engage and convert visitors on your website. A helping hand for your visitors, users, and customers Modern, friendly, personal live chat for your visitors and customers When you run a shop in the physical world, you don't leave it empty without any ...
8 Alternatives to Assistant by GoSquared

Reimagine how you connect with prospects and customers

Messaging has made communication with prospects & customers personalized and proactive. But, it has not been perfect.

With Proximity:

i) Go beyond text: Use video + audio to convert leads and retain users

ii) Go beyond your website/app: Engage with leads and users on popular messaging apps where they spend most of their time

Around the web
Freshchat Blog
For any business, there are three sets of people who matter the most - the prospect who is a potential customer, the existing customer who is a potential advocate, and the employee who drives these two to convert, engage, and retain. Together, these three make businesses, products, and ideas successful.
6 Alternatives to Proximity by Freshchat

Create custom interactive experiences that sit on top of the chat window and work across all messaging channels. Combine the intimacy and contextuality of conversational interfaces with the flexibility and richness of traditional web UIs. Help users complete the most complex tasks without ever having to leave the conversation.

Around the web
Smooch Blog | The Place to Learn All About Messaging and Conversational Experiences
Today we're launching a new capability in Smooch that empowers businesses to create custom interactive experiences inside the chat window of any messaging channel - reducing friction for customers and making the promise of conversational commerce into a reality. Over the past few years there's been a ton of
5 Alternatives to Conversation Extensions by Smooch.io

Support all of your customers from one platform 💕

Our software unifies customer engagement across email, chat, messaging and phone in one platform for a better customer and agent experience.

Around the web
Twitter
Dixa, the 'customer friendship' platform, raises $14M https://t.co/gW8FVNKifO See more
7 Alternatives to Dixa

Doing customer discovery or running a usability study? UserExpert for Intercom takes the pain out of recruiting and scheduling users interviews.

Recommendations
Krishna R
Krishna R- Tinkerer, dad and eternal optimist.
This product built makes it easy for you to get valuable insights from your users by greatly simplifying the task of coordinating and scheduling user interviews. There's basically two ways you can recruit and schedule your users for user interviews: 1) Via the Intercom messenger: Demo video is here: https://www.youtube.com/watch?v=UXks8pkwlmA. This is use… See more
Around the web
UserExpert
TL;DR We've built a new app for Intercom that greatly simplifies the task of coordinating and scheduling user interviews. Here's a quick peek: https://bunkerhill.wistia.com/medias/8ceuwd31p8?embedType=iframe&seo=false&videoFoam=true&videoWidth=640 See more
4 Alternatives to UserExpert for Intercom

A quick, context-based customer support widget

Guidde is a way to provide support to your customers without the noise chat-based solutions usually bring. Instead of making your knowledge base look like a backup plan, we make it the default resource for your customers to get instant help. ⚡️

5 Alternatives to Guidde

A chat module generating leads & traffic to your website.

With Neareo you can create and deploy Automated Chat Modules on your website.

✅ Increase your leads acquisition by up to 40%!

✅ Engage customers promptly.

✅ Create email alerts for qualified leads to the right sales agent.

✅ Help visitors find the right page or products.

✅ Create specific chats per page.

✅ Collect visitor infos and stats.

5 Alternatives to Neareo
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