Chinmayee Mishra- Community Specialist @ ZohoHey Gian, I think Zoho Desk would fit your needs and here’s why: Multi-channel: Zoho Desk lets you manage customer conversations on a single screen, whether they came in from email, phone, social media, or your website. Automation: It can assign tickets to agents based on their availability or some specific conditions. After that, it looks at the contex… See more
SifteryThe inspiration to build Zoho Desk came from within. At Zoho, we deal with over 25 million users and their tickets often required collaboration between people from sales, marketing and engineering - all separated by distance - different buildings, cities or even continents.