Alternative products to Kayako

5 alternative and related products to Kayako

Kayako

Unified customer service platform

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

5 Alternatives to Kayako

Context-aware help desk software for better customer service

Recommendations
Chinmayee Mishra
Chinmayee Mishra- Community Specialist @ Zoho
Zoho Desk is a context-aware help desk software that allows you to manage tickets from multiple channels in one platform and gives you the required context to talk to your customers. Our support team can have you up and running quickly. If you're the DIY person, there's a 15-day no-credit-card free trial as well. Head over to zoho.com/desk to learn more.
Chinmayee Mishra
Chinmayee Mishra- Community Specialist @ Zoho
Zoho Desk comes with a minimal price suited for small businesses. Learn more at zoho.com/desk
Ben Carew
Ben Carew- Growth marketer
We're using Zoho Desk and find it intuitive and easy to use. It obviously helps if you also use Zoho CRM and their web chat widget SalesIQ
Around the web
Siftery
The inspiration to build Zoho Desk came from within. At Zoho, we deal with over 25 million users and their tickets often required collaboration between people from sales, marketing and engineering - all separated by distance - different buildings, cities or even continents.
5 Alternatives to Zoho Desk

Software for better customer service.

Recommendations
Noëlie Rx
Noëlie Rx- Editor-in-chief and Front-End developper
I think for me it would be Zendesk. We are using it at my current job and it's pretty good. Not require some dev skills, but if you have some css notion, you can personalize your support thing juste like you want. Some big website use it like Udacity for exemple and it's cool.
Ryan Engley
Ryan Engley
Agreed. I've been using Zendesk for over 8 years and it's always met our needs. It's the kind of software that just gets out of the way and let you do what you need to do.
KitHub
KitHub- Hands-on Science and Technology Projects
We use Zendesk Support, Guide and Chat. All of their products work well together and it was easy to include the chat agent into our websites. It's reasonably priced too compared to Intercom which seems a lot more expensive and it's unclear to us why.
18 Alternatives to Zendesk

AI for support tickets that shows you what's relevant & why

Finally an app that automatically reads & understands what's relevant in your support tickets *and* shows you why! Get insights into problems that keep CX managers up at night like churn (why customers leave), who are high-risk accounts, and more! Automatic analysis (no tags/setup)! Reports anyone can read (no data science). Results in seconds.

Around the web
Medium
What happens when you give customer experience data to an Artificial Intelligence (AI) system that can read, learn, and understand what's relevant & why? Customer insight magic. Every day, organizations generate a gold mine of operational and strategic insights in their service desk. These insights are often unused because of limited tools, high cost and tim… See more
Medium
Over thirty years ago, I started my research in Artificial Intelligence with a research paper on Fact Based Expert System that I published in IEEE Symposium in 1985. My goal then was to use symbolic logic to build a system that can learn and understand natural language.
6 Alternatives to CIF Analytics Cloud (for Zendesk)
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