Alternative products to Kayako

5 alternative and related products to Kayako

Kayako
Unified customer service platform

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

5 Alternatives to Kayako

Context-aware help desk software for better customer service

Recommendations
Chinmayee Mishra
Chinmayee Mishra- Community Specialist @ Zoho
Zoho Desk would be a good option too, here's why: Help Center — A multi-brand help center that helps your customers find answers without having to wait for them from the support team. You can customize it to your liking and host: - A knowledgable base that’s searchable so your customers can get instant help. - An online community where your customers ca… See more
Chinmayee Mishra
Chinmayee Mishra- Community Specialist @ Zoho
Zoho Desk is a context-aware help desk software that allows you to manage tickets from multiple channels in one platform and gives you the required context to talk to your customers. Our support team can have you up and running quickly. If you're the DIY person, there's a 15-day no-credit-card free trial as well. Head over to zoho.com/desk to learn more.
Chinmayee Mishra
Chinmayee Mishra- Community Specialist @ Zoho
Zoho Desk comes with a minimal price suited for small businesses. Learn more at zoho.com/desk
Around the web
Siftery
The inspiration to build Zoho Desk came from within. At Zoho, we deal with over 25 million users and their tickets often required collaboration between people from sales, marketing and engineering - all separated by distance - different buildings, cities or even continents.
5 Alternatives to Zoho Desk

Software for better customer service.

Recommendations
Lizaveta Salianik
Lizaveta Salianik- Customer Care Manager, Dream Support
As simple as it may sound Zendesk is so far the most convenient tool I have been using for customer support. First and foremost come the features that help to speed up and automatize the process, thus decreasing the response time. Those heroes are Macros and Comments. Basically, what you do from the very start is create a sheet with the most common issues … See more
Catherine Crandall
Catherine Crandall- Passionate about vitamins & supplements
Great user experience
Willie Morris
Willie Morris- Formerly Amazon, Boeing, and Faithbox
Zendesk is infinitely scalable and has a ton of options. A bit of a learning curve, but solid. We also really like the analytics.
18 Alternatives to Zendesk

AI for support tickets that shows you what's relevant & why

Finally an app that automatically reads & understands what's relevant in your support tickets *and* shows you why! Get insights into problems that keep CX managers up at night like churn (why customers leave), who are high-risk accounts, and more! Automatic analysis (no tags/setup)! Reports anyone can read (no data science). Results in seconds.

Around the web
Medium
What happens when you give customer experience data to an Artificial Intelligence (AI) system that can read, learn, and understand what's relevant & why? Customer insight magic. Every day, organizations generate a gold mine of operational and strategic insights in their service desk. These insights are often unused because of limited tools, high cost and tim… See more
Medium
Over thirty years ago, I started my research in Artificial Intelligence with a research paper on Fact Based Expert System that I published in IEEE Symposium in 1985. My goal then was to use symbolic logic to build a system that can learn and understand natural language.
6 Alternatives to CIF Analytics Cloud (for Zendesk)
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