Alternative products to Kayako

Kayako

Unified customer service platform

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

5 alternative and related products to Kayako

Zoho Desk

Context-aware help desk software for better customer service

Chinmayee Mishra- Community Specialist @ Zoho
Hey Gian, I think Zoho Desk would fit your needs and here’s why: Multi-channel: Zoho Desk lets you manage customer conversations on a single screen, whether they came in from email, phone, social media, or your website. Automation: It can assign tickets to agents based on their availability or some specific conditions. After that, it looks at the contex… See more
Ramon- Startup Enthusiast
Simple yet powerful
Ben Carew- Growth marketer
We're using Zoho Desk and find it intuitive and easy to use. It obviously helps if you also use Zoho CRM and their web chat widget SalesIQ
Siftery
The inspiration to build Zoho Desk came from within. At Zoho, we deal with over 25 million users and their tickets often required collaboration between people from sales, marketing and engineering - all separated by distance - different buildings, cities or even continents.
5 Alternatives to Zoho Desk

Zendesk

Software for better customer service.

Naya Moss- Founder of Culturefiy and Frauvis
Zendesk is really great but very expensive. For small startups or small, it teams it may be overpriced. But otherwise has one of the best automation, workflows, and integrations. I do have to say, this is where price comes into effect. The onboarding, documentation, training videos are honestly the best in class. If you plan to use Zendesk for a non-technic… See more
Kristian Kabuay- Artist @ Kabuay.com
Easy to use
Michael Deng- Software Developer
Zendesk is one of the industry stalwarts for this kind of stuff. It's a great product for direct customer interaction, support and feedback. It's scales really well and it has SSO.
14 Alternatives to Zendesk

CIF Analytics Cloud (for Zendesk)

AI for support tickets that shows you what's relevant & why

Finally an app that automatically reads & understands what's relevant in your support tickets *and* shows you why! Get insights into problems that keep CX managers up at night like churn (why customers leave), who are high-risk accounts, and more! Automatic analysis (no tags/setup)! Reports anyone can read (no data science). Results in seconds.

Medium
What happens when you give customer experience data to an Artificial Intelligence (AI) system that can read, learn, and understand what's relevant & why? Customer insight magic. Every day, organizations generate a gold mine of operational and strategic insights in their service desk. These insights are often unused because of limited tools, high cost and tim… See more
Medium
Over thirty years ago, I started my research in Artificial Intelligence with a research paper on Fact Based Expert System that I published in IEEE Symposium in 1985. My goal then was to use symbolic logic to build a system that can learn and understand natural language.
6 Alternatives to CIF Analytics Cloud (for Zendesk)

Which is the best and free alternative to intercom.io?

Manish ShahiStartup Freak
Drift 2.0 - A scalable way to talk to your customers
"I'm currently using the free tier from Drift and it's great. To get started you can get plenty of value from the free version when you cust… See more
Freshchat - Catch 'em all. Keep 'em all.
"Freshchat is totally what you are looking for. Great pricing and incredibly powerful. It's the newest from Freshworks Inc. and packs everyt… See more

What are some startups that never raised money from VCs or Angels and still made it?

Vikas JhaDigital Entrepreneur & Ex- VC
Kayako - Unified customer service platform
"Founded in 2001, Kayako is a customer service platform company that is bootstrapped. It has 30,000+ customers around the globe, 150+ employ… See more

What's the best bug & issue tracking tools for non-technical teams?

Faiz MokhtarSoftware Engineer, Malaysia
Futuramo Visual Tickets - Requests, feedback and ideas shared visually
"Futuramo Visual Tickets lets your team easily report bugs by uploading screenshots/images and annotating directly on them. No additional de… See more
Kayako - Unified customer service platform
"Since you don't talk about prices or being self hosted, i'd recommend Kayako. It's a helpdesk service who a like a lot, because it's easy t… See more

What are some good alternatives to Zendesk?

Redon Gjika
Front - Collaborate on Customer Support, Hiring, Sales, and more.
"Thousands of companies have switched from traditional helpdesks to Front :)"
Driftt - Customer communication app for product marketers
"We've been using Drift from day one when it was just Live Chat. The ability to chat with visitors to answer support questions or sales ques… See more
Drag Pro - Transform Gmail into organized To Do lists (like Trello)
"Over 30,000 users use Drag's shared inbox instead of Zendesk-style Help Desks. We're a great Zendesk alternative :)"
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