Klaus is a conversation review tool for support teams. Integrates with your help desk, good for improving quality of answers and on-boarding new agents
ClientFlow brings together Shared Email Communication, Project management and Time Tracking on one platform. You can respond to group emails as a team, collaborate-in-context on tasks and track time seamlessly. With an additional layer of client management on top on this, You can use ClientFlow as a CRM to manage clients on one platform.