Alternative products to Intercom Real-Time

Intercom Real-Time

Have live conversations with users inside your apps

37 alternative and related products to Intercom Real-Time

Landbot

Build conversational websites, convert more visitors

Landbot is a tool to create conversational websites visitors love. Engage and boost conversion with human conversations, at scale.

💬 Conversational Interface instead of NLP to match user expectations

🎨 +20 visual elements to customize, all-new code-free bot builder

🔌 Use it as a full page, a banner or a widget!

👉 Go and create your own

Medium
The Internet has changed our lives completely. It has put a massive amount of information accessible at our fingertips. However, Herber Simon once said: "A wealth of information creates a poverty of attention, and need to allocate that attention efficiently among the overabundance of information sources that might consume it."
Chatbots Magazine
When I published my last post, many readers were asking me to provide more details about Conversational Interfaces (CI). Therefore, today I want to go through some basic concepts about CI, highlight the main differences from other chatbot approaches like NLP or Voice UI. Finally, I will show some interesting examples.
8 Alternatives to Landbot

Drift 2.0

A scalable way to talk to your customers

Kesava Mandiga- Curious cat. Writer. Explorer.
Drift is a great way to communicate with your customers through chat.
Hemanth G- CEO, Wipadika Innovations
Powerful features, Awesome Automation. Love the Scheduling Bot.
Lucas Hanson- I like to make stuff
Yeah, love Drift. I'm a one person support team, so Drift is free for me, which is about all I need.
21 Alternatives to Drift 2.0

Messenger Customer Chat

Facebook's newest product for online businesses 🗣️

In response to mounting pressure from @Snap on the charts and @Twitter’s unprecedented move of increasing the character limit, Facebook has pivoted into the enterprise. Developing story.

Tkachenko Arthur
Because it's part of FB ecosystem
Engadget
While most of the billion-plus users on Facebook Messenger are individuals, the company has refined its messaging platform to be more business-friendly. Back in April, it introduced a Discover tab to better connect individuals with companies they'd enjoy, as well as improved chatbot functionality.
TechCrunch
Facebook Messenger is coming to businesses' own websites. The social network announced today the launch of a new customer chat plugin into closed beta, which will allow customers to talk directly with businesses on their websites using Messenger, and continue those conversations across web, mobile and tablet devices.
Product Hunt
In response to mounting pressure from Snap on the App Store and Twitter's unprecedented move to increase its iconic 140 character limit, Facebook has pivoted into the enterprise. The social network's...
10 Alternatives to Messenger Customer Chat

Freshchat is a modern messaging software powering millions of conversations for sales and customer engagement teams.

Convert visitors into leads and users into happy, engaged customers on the website, in-app, mobile, and social DMs. A leap from legacy live chat software, Freshchat helps businesses and its teams focus on continuous and context-driven messaging experience.

David Cruz- Vhista, AppShuttle.io, Dhamova
It offers integrations to other services like Slack on the free version. This is a huge perk compared to the top voted recommendations. It has an really clean and simple user interface for the user and for the agents. Totally the best one yet.
Sam Rye- Founder
I recently got set up with Freshchat after Drift just showed itself to be too buggy, and I found Intercom was just too pricey for me. I wanted the Live Messaging feature, cross platform support, and the ability to track users on my site. Freshchat does all of that on the free plan. Next up I'll look into their ability to send email news, trigger messages ba… See more
Harshal Katre- Founder, ProfitBooks
Its good for chatting with free tier but the limit on Monthly Visitors is kind of a deal breaker while considering an upgrade.
VCCircle
Chennai-based Freshworks Technologies Pvt. Ltd., the Indian subsidiary of cloud-based customer engagement platform Freshworks Inc, has launched a consumer messaging platform Freshchat, the company said in a statement. The product, which will be the sixth from the Freshworks stable, will help businesses capture more leads and drive sales, the statement said.
Inc42 Media
Cloud-based business software provider Freshworks (previously, Freshdesk) has launched its latest product, Freshchat, a new product for customer engagement on websites and apps. Freshchat is the sixth product from Freshworks' kitty which includes Freshdesk, Freshservice, Freshsales, Freshcaller, and Freshteam. Freshchat aims to make a modern messaging experi… See more
CRM Magazine
Freshworks' Freshchat is a customer messaging platform for sales and support teams.
Freshchat Blog
Today we announce the launch of a brand new product for customer engagement on websites and apps, Freshchat. It is our sixth product at Freshworks, and aims to make a modern messaging experience accessible to businesses of all sizes. You may be wondering, "Didn't Freshdesk have a live chat capability built-in right from 2013.
YourStory.com
Three acquisitions from the past have played a key role in building Freshworks' latest product Freshchat. It's a messaging product that provides a suite of website and in-product engagement capabilities which help businesses capture more leads and drive sales. Acquisition #6 (Chatmity) and #8 (Joe Hukum) for FreshWorks have helped the company in shaping its … See more
5 Alternatives to Freshchat

An all-new Intercom

A bold aesthetic. Simplified navigation. Faster workflows.

We’ve redesigned the entire Intercom web app to deliver an even better experience for you and your sales, marketing and support teams. You’ll find a cleaner and more efficient layout, simplified navigation, and brand-new features to help you work faster. Here’s a quick video that covers what’s new: https://intercom.wistia.com/medias/6ukeyaimcf

Inside Intercom
We just raised $125M in a round led by Mary Meeker at Kleiner Perkins. Here's what we're going to do with it. 2018 is shaping up to be a massive year for the Intercom platform. Historically, we've spent proportionately way more on research and development than other software companies we track, and that won't stop any time soon.
Inside Intercom
In software change is never easy, and change aversion from users can make it even more difficult. Through our journey redesigning Inbox, we learned that while users may not automatically hate change, it's also impossible to predict how exactly they will react and how visceral their reactions might be.
7 Alternatives to An all-new Intercom

Front Chat

The simplest way for teams to manage website chat

Front Chat brings live chat into your inbox. Messages sync instantly between your website and Front, so your team can respond faster to website chats without switching tools. Use the same workflows for live chat that you use for your other channels in Front, where getting help from a teammate is as simple as @mentioning them.

Front Blog - Email, Customer Support and Startups Blog
Introducing Front Chat: the simplest way to chat with your website visitors Front Chat brings live chat conversations to where your team works - your inbox. Whether you're closing a new deal, answering a question about your business, or just want to let someone know that sweater they're eyeing runs a little big, Front Chat makes it easy to deliver a great cu… See more
4 Alternatives to Front Chat

Shopify Ping

Chat with customers & get help with marketing in one app

Shopify Ping is a free mobile workspace for Shopify merchants that brings together customer conversations, marketing workflows, and more in a single iOS app.

VentureBeat
Shopify today launches Ping, a standalone app that lets merchants manage customer conversations, whether they begin on a website, Facebook Messenger, or via SMS. Ping is now available on iOS and is designed to link with the Shopify app.
TechCrunch
Shopify announced a new app today to help its ecommerce customers communicate directly with their customers in a unified messaging tool. As the company describes it on the Product Hunt page where it made the announcement, " Shopify Ping is a free mobile workspace for Shopify merchants that brings together customer conversations, marketing workflows, and more… See more
8 Alternatives to Shopify Ping

CustomerJet

Resolve live chats faster by watching where users get stuck

CustomerJet is a new tool for ecommerce that reduces cart abandonment on your store. It records users’ behaviour on your commerce store just before they message you on live chat. You can watch the videos and understand issues instantly. CustomerJet lets you help your customers better and increase your store’s sales.

10 Alternatives to CustomerJet

Pure Chat - Free Live Chat

Free full-featured live chat with unlimited users & chats

Pure Chat is a free, full-featured live chat tool that enables businesses to instantly connect with their website visitors in the moments that matter most.

The Next Web
As a (failed) entrepreneur I can personally tell you that one of the biggest hardships me and my team faced was financial woes for things we needed around the office and online. Everything seemed to cost money - money that we didn't have. Sure, there were some free programs we were able to use to ...
Siftery
From its inception, Pure Chat was developed with entrepreneurs and small to mid-sized teams in mind. Pure Chat now serves over 14,000 customers in 100+ countries and now conducts over 500,000 live chats every month.
G2 Crowd
Arizona is big. Not Texas big, obviously; more like sixth-biggest state big. But Arizona can feel pretty empty, almost deserted you might say; only about 7 million people live there. And though the vast majority of the state may be desert, Arizona is home to oases full of tech innovation.
14 Alternatives to Pure Chat - Free Live Chat

Userfeed

Product feedback made for Intercom

Hi there 👋

Userfeed helps you connect feedback to customer data and conversations, close the loop on product updates, prioritize what to build, and share your roadmap. Built on the customer engagement platform you know & love: Intercom. With our Messenger app, you'll never have to ask your users to leave and log into another forum/app again 🙂

Landon Bennett- Co-founder, Ad Reform & Userfeed.io
Gather feedback: Userfeed Messenger app allows your users to give you unsolicited requests or for your team to submit feature requests on behalf of your users within an Intercom convo Roadmap: Userfeed Messenger app enables you to share your roadmap and updates so your users don't have to leave your app to go to a 3rd party (ie. Trello, Uservoice, Prodpad, … See more
Medium
We've been pretty vocal about our love for Intercom as we've grown our profitable, bootstrapped SaaS business over the last year (Ad Reform). We run our entire business through the platform. It helps us compete at a higher level while providing a better customer experience.
6 Alternatives to Userfeed

GoSquared Live Chat

Beautiful, simple, and free live chat for your website

GoSquared Live Chat is a beautiful live chat tool to increase conversion on your website. Effortlessly speak with visitors and customers with all the key insights you need to close every sale and make every customer smile.

Leo Bassam- Founder, CEO at Plutio.com
I've been using GoSquared since they've launched and it has been absolutely GREAT! What truly attracted me to it is that they are not just building another live-chat... they're building an all-in-one solution for you to communicate, track and visualise your customers. I personally love it, and I would recommend it to anyone!
GoSquared Blog
Announcing the beta of GoSquared Live Chat - live chat software for instant, personal and easy customer communication online.
11 Alternatives to GoSquared Live Chat

Hotline

In-app chat,real-time engagement & self-service for your app

Kesava Mandiga- Curious cat. Writer. Explorer.
Made by the folks at Freshdesk, Hotline is a real-time in-app customer engagement service for mobile. It offers integrations with major support desk CRMs too.
Oded- CEO of MDacne
Pretty good, but still lacking important features such as support agents profile pictures.
Siftery
An interesting use was that certain kinds of businesses like games and content apps offer FAQ support for almost all users but in-app messaging support only to those users who are spending money in their app
13 Alternatives to Hotline

Zopim

Live chat, lets you talk to visitors on your website

dimitar inchev- Team Coworkies & StartupBerlin.co
In few websites I use Zopim as it also give real-time analytics on who is on the website. And it has a Free version you can try out or use on smaller projects.
Ali Anil CAN- Founder @Horouz
Zendesk Chat (formerly Zopim) is a nice choice for offering Live Chat to your visitors. It meets all your requirements that you mentioned in the description of your question. (tickets through integration with Zendesk Support Module). Free subscription provides 1 concurrent chat and 14 days chat history but; not the triggers ('auto popup bots') & Departme… See more
adam tratt- CEO, Haiku Deck
I know Intercom is more than just chat, but for our needs we found Zopim (by Zendesk) got the job done and was better in some regards for what we were looking for.
13 Alternatives to Zopim

IntercomExport

Export Intercom conversations to CSV

IntercomExport is a tool for exporting Intercom Conversations data to CSV format for analysing it in Excel, Numbers or Google Sheets.

Customer Success Managers, Product Managers, Business Analysts, CTOs, Marketing Managers use our exports to understand their users, prioritise roadmaps and reduce customer support overhead.

Medium
To be successful any product or service must be useful and meet user needs. The abundance of software means that consumers have lots to choose from. To win, you must create something that meets user needs with higher precision than your competitors.
G2 Crowd
Filter reviews by the users' company size, role or industry to find out how IntercomExport works for a business like yours.
5 Alternatives to IntercomExport

Freshchat + Freshdesk Integration

Everything you need to ace your customer engagement game

Customer engagement teams can now add messaging to their support mix to proactively engage, retain, and delight customers from wherever they are - on the website, mobile app, in-product, or social DM's.

With a messenger that travels right inside Freshdesk, conversations can now be aced from the comfort of the help desk.

Freshdesk Blogs
Messaging apps are as pervasive as they can get in our lives. They dominate our mobile phone's home screen and rule the various gamuts of our world - whether it is enquiring about the status of an order, checking on a cab's proximity, or wading through group dialogues with the kith and kin.
4 Alternatives to Freshchat + Freshdesk Integration
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