Alternative products to HelpScout

HelpScout

Simple support system, without all the crap you don't need

9 alternative and related products to HelpScout

Sucheth Rajeevan- Content Marketer, Hiver
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the co… See more
Siftery
While the space that we're in is highly cluttered, we have a USP - we're email centric. While every helpdesk tool in the market sells the story of email being the root of all problems, we embrace the email inbox, and make it better equipped to handle important business functions.
5 Alternatives to Hiver Shared Mailboxes

Mailor

Shared inbox, team portal and smart notifications

Too many unnecessary emails you don’t need with the real important messages missing? Mailor means less messages, more information.

Mailor is:

- Shared inbox – identifying the important

- Team portal – interesting views based on team communication

- Smart notifications – identifies topics, persons, domains, tags and let you select interests

3 Alternatives to Mailor

What are the best tools for creating help pages for SaaS products?

Michal HudečekEntrepreneur
HelpScout - Simple support system, without all the crap you don't need
"We use it for creating our knowledgebase and it's been pretty good so far!"
UserVoice - The best way to collect, rank, and act on customer feedback
"For myself, I did some research because of pricing issues with Intercom and found UserVoice, UserEcho, UserResponse and much more similar o… See more
Intercom Educate - What a knowledge base should be–personal and intelligent
"One of Intercom's modules is Educate, which lets you create an FAQ / help section that learns over time."

What's a good customer support, service help client/sdk for both mobile and web applications?

Ravi SethiaCurious Explorer
Freshchat - Catch 'em all. Keep 'em all.
"Freshchat is affordable and supports web and mobile."
HelpScout - Simple support system, without all the crap you don't need
"I like HelpScout, it's saving me a lot of time with the automatic Reply feature. Basic and frequent questions it solves alone."

What is a good app for creating a product's docs/help desk?

Bryce AdamsFounder of Metorik
Intercom Educate - What a knowledge base should be–personal and intelligent
"As part of their product offering, their is Intercom Educate, which lets you make simple and beautiful, searchable help docs, which you can… See more
HelpJuice - Less support emails & more happy customers
"Helpjuice is probably one of the best Knowledge Base provider, given that it offers every feature a product manager could dream of (analyti… See more
HelpScout - Simple support system, without all the crap you don't need
"Help Scout is a top notch choice"

What's a good product for customer support?

Namrata Chandrasekhar
Freshdesk - Everything you need to deliver exceptional customer support.
"I'd suggest trying Freshdesk. It covers the 7 asks that you have and is priced quite affordably. It comes with a 30 day trial as well. Give… See more
HelpScout - Simple support system, without all the crap you don't need
"HelpScout has a ton of options for customer support that fits the criteria you're looking for."
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