Stack Overflow for Teams is a private, secure home for your team’s questions and answers. No more digging through stale wikis and lost emails—give your team back the time it needs to build better products.
Let customers help themselves with a smarter knowledge base.
On average, Answer Bot instantly resolves 29% of your customers’ most common questions and reduces your customer response time by 44%. Your sales and support teams will be more efficient, and your customers’ more satisfied.
Answer Bot is built into Zendesk Guide and uses machine learning to respond to customer questions with content from your knowledge base. As the tickets come in, Answer Bot learns which help article is best suited to answer specific questions. It’s designed to provide answers to simple support inquiries, like those concerning product specs, order statuses, and subscription changes.