Let customers help themselves with a smarter knowledge base.
Jake Crump- Community Team with Product HuntProduct Hunt has actually just started using Intercom Educate for our help center. The UI is very easy to navigate through, and it took very little time to get the articles set up. It's also really nice if you're using their other products, because you can drop an article into a conversation. It makes it super easy to get people the information they're looki… See more
Mike Coutermarsh- Code @ GitHubFor PH we've been using Intercom Educate to answer questions for us. We track what questions come in through intercom and then write articles for common ones. Can see how we use it here: https://help.producthunt.com/
IntercomWith Intercom Educate, you can create content and answer people's simple questions faster. When a customer asks a question in the Messenger, Operator will suggest relevant articles to help answer it. You can also see how your content is performing, exactly how it can be improved, and what to write next.
UpscopeThere are three different ways Intercom Educate is useful Customers can search through articles and find answers themselves. Live chat agents can insert articles into conversations to answer questions. It's SEO friendly and helps bring new users to the site.
Inside IntercomUp to now Intercom has focused on making personal, relevant conversations the cornerstone of great support. But often the best route to an answer is through the customer helping themselves. It's better for everyone: your customers get the quick, easy answers they need and your team can concentrate instead on questions that are hard to resolve.